FUJ00116457
FUJO0116457
[oe
Horizon Capacity Report —
December 2007
David Chapman
Retail and Royal Mail Group Account
Commercial In Confidence /
Confidential
Fujitsu Services 20 08
FUJ00116457
FUJ00116457
Online Transaction Volumes Per Month
50,000,000
Actual A _ A Forecast
45,000,000 a —\O
40,000,000 _
35,000,000 wTLoM
Mori
mAPOP:
20,000 000 mao
¢ mDVLA
sooneua aw
> opcs
20,000,000 wNBS
15,0000
10,000,000
5,000,000
°
rena = a
§ 233 $3 8 23 33 5 3 2 5 3 3 8
Month
FUJITSU
FUJ00116457
FUJ00116457
Peak Online Transactions Per Second
(Total of NBS, DCS, ETU, DVLA Online, PAF, APOP, MGRM & TLCM)
i
——
I el
Puooag J9g suogoesueLL xead
ZO/ZLILE VOW
ZO/ZLiL1 VOW
20/24/80 VON
ZO/-L/61 YON
20/4/50 YON
zo/0L/22 YON
20/01/80 vow
zo160/%@ YON
20/60/01 von
zo1g0122 VOW
Zo/@0/e1 YON
20/40/08 YON
20/20/91 VOW
Date
Fujitsu
Horzon Capacity Report
‘GB Fajteu Services 208
i
FUJ00116457
FUJ00116457
Customer Sessions Per Month
Estimated Post Office Customer Sessions Per Month split by Online and Offline
140,000,000
Actual A _
Forecast \_
120,000,000
100,000,000
180,000,000
60,000,000
40,000,000
NO Y
35%
8
2
25%
8
3
% Customers that include an online component
Es
g
ME Offline
Sessions
"=u Online
Sessions
—% Online
$822 88h 5 58558888 8 g
ses 3 $2 53 83 5 Ff 8 55 3 8
Month
Fujitsu
FUJ00116457
FUJO0116457
Volume of Online Services
Service NBS DCS I ETU I} DVLA PAF I APOP I MGRM
November I 22.68M I 3.44M I 1.46M I 2.19M I 1.17M I 2.25M I 0.58M
Volume
December I 22.77M I 4.31M I 1.35M} 2.06M I 1.22M I 1.97M I 0.65M
Volume
% Change I 0.4% I 25.3% I -7.4% I -5.9% I 4.7% I -12.3%I 10.7%
Contracted I 34.20M I 4.21M I 2.29M I 3.96M I 11.97M I 8.20M I 1.68M
Volume
(TLCM excluded due to low volumes)
5B Raitan Savvis B08 Hizon Capacity Report
Fujitsu
FUJ00116457
Transactions Per Week
FUJ00116457
Total Transactions Per Week For Each Service
(NBS volumes Include balance enquiries - EPOSS & TLCM excluded due to value extremeties)
8,000,000
I
TMU MA add
PY EAN YE VVUA AILAT ae
5,000,000 — — d » NBS.
—=—DCS
I ET
4,000,000 DVLA
o PAF
3,000,000 APOP
—+—MGRMI
2,000,000
1,000,000
oO sa
sssssesesesesegegseseeegS8SS55S5S5SS SS S558 8
sSs88se85sae223ssgseas 588258
se ee en sSSSRR8 588 RHR RSLS BERS
Date
7 ora Saves Tarzan Capacly Report
Fujitsu
FUJ00116457
FUJO0116457
Monthly Volume of All Services
JUL AUG SEP oct NOV DEC
EPOSS I 173,046,690 I 165,609,741 I 161,900,639 I 169,090,755 I 185,944,272I 225,792,472
APS 22,241,268 I 21,503,816 I 20,524,834 I 22,289,816 I 21,518,393 I 19,825,241
NBS 23,217,500 I 22,562,460 I 20,858,422 I 23,878,528 I 22,679,332 I 22,774,031
bcs 3,332,898 3,214,267 3,088,285 I 3,221,314 I 3,442,199 4,313,907
ETU 1,498,069 1,506,167 1,379,069 I 1,532,766 I 1,459,819 1,351,984
DVLA 2,615,257 2,864,319 2,534,311 2,643,247 I 2,189,934 2,061,657
PAF 1,354,957 1,240,817 1,128,576 I 1,130,492 I 1,167,575 1,222,852
APOP 1,712,999 1,670,772 1,629,391 1,705,376 I 2,249,054 1,971,825
MGRM 467,200 499,679 510,512 586,198 584,156 646,603
TLCM 60 23,376 40,814 13,456
TOTAL I 229,486,838 I 220,672,038 I 213,554,039 I 226,078,492 I 241,234,734I 279,960,572
7S Rian Savvis B08
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJO0116457
[oe
Network
Banking
© Fujtsu Services 2008
FUJ00116457
Number
FUJ00116457
Total NBS Transactions Including Balance Enquiries
(Contracted Volumes: 2,553,600 Peak Day)
2,500,000
2,000,000
Lid Lppetpt tia lati
1,500,000 I Sa Bronze
sme
100000 seo rowcast
°
Ss § 8 8 8 @ 8 S$ 2 =F § 8 8
2 8 8 § $8 & 8 8&8 8 8 8B € 5
3 3 3 3 3 3 3 3 3 3 3 3 3
vat
Fujitsu
FUJ00116457
FUJ00116457
Seconds (7 day moving average)
Network Banking Response Time
~ Bronze - E2E
+» » :Bronze - Horizon]
Silver - E2E
Silver - Horizon
see ADSL - E2E.
ADSL - Horizon
5 § 8 8 8 @ 8 8 = =F § § 8
5 8 8 € € € § & & &§ § & §
2 § 2 2 $$ $ $$ § 8 § € 3 &
Date
orp eaves Tear Capa
Fujitsu
FUJ00116457
FUJ00116457
Network Banking Failure Rate
8.0%
= 7.0%
&
3 aon
2
£ 5.0%
3 ‘ADSL Fails,
= 4.0% Siher Fails
3 ~~~ Bronze Fails
5 —Non-Horizon Falls
E 3.0%
%
F 20%
4
3 .
Sy
= 1.0%
oom Sai = FH a
5 § 8 #8 € 8 8 8 = 8 8
& 8 EY 8 2 & 8 g 3 8 5
2 2 3 2 2 3 3 2 2 3 2
Date
FT ain Seoviaes Boo Horton Capacity Report
Fujitsu
FUJ00116457
Number
20,000
18,000
16,000
14,000
12,000
10,000
8,000
6,000
4,000
2,000
Total NBS Failures For Each Day
FUJ00116457
Non Horizon]
@Bronze
oSiver
BADSL.
Mon 16/07/07
Mon 13/08/07
F
E
Mon 27/08/07
Mon 10/09/07
Mon 24/09/07
Mon 08/10/07
g
z
Mon 22/10/07
Mon 05/11/07
Mon 19/11/07
Mon 03/12/07
FE
3
F
EE
eo
=
al
a
EI
Mon 17/12/07
Mon 31/12/07
‘GB Fajteu Services 208
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
NBS Average Response Time
—HorzonI
ow EQE
07
08
(e6eu0Ay Buinow feq {) spuoseg
o4
°
LoreviLe uo
L0/zViL1 LOW
20/24/60 vo
20/4/61 LOW
20/14/80 vow
zoiovi2z vo
20/0480 vow
zo1601v2 VOW
20/60/01 vo
zorg012z vow
Zo/g07¢1 YON
20/40/08 LOW
20/40/91 YON
Date
Fujitsu
Horzon Capacity Report
‘GB Fajteu Services 208
Fi
FUJ00116457
FUJ00116457
Peak Day Each Week for NBS Transactions
3,500,000
3,000,000
2,500,000
Design Limit
— Contracted Volume
‘coma NBS
suoppesues, Jo JoquinN
Loozevez
LoozieH/60
Looz/buse
200
dooz/oviez
Lo0z/oLieh
2002/60/08
4002/60/91
z00z/60/20
4o0z/e0/6
400z/80'80
Loozizoree
zo0z/z0/80
Loozrgowwe.
2002/90/01
Loozisousz
L00z/sore
Looztvoiez
zo0z/vorst
Lo0z/rorLo
zooz/eoret
z00z/e01v0
Looz/eoret
Looz/oivo
Looz/Loniz
Looz/Lo1zo
goozieHve.
900z/eH/0l
900%
900z/LHZb
g00z/0H/6z
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
%
FUJ00116457
Volume
FUJ00116457
CAPO Transaction Volumes
4,800,000
41,600,000
4,400,000
1,200,000
1,000,000 41 = = = =
a Actual
al —Forecast
200,000
600,000 I
400,000
200,000
°
5 5 8 8 8 @ S$ 8 F =F S 8 8
2 8 2 5 2 & 3 a 8 3 8 5 5
2 2 2 2 2 2 2 2 2 2 2 2 2
Date
a5 Saji Sevcas 08 Tieton Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
A&L Transaction Volumes
—Forecast
ema Actual
zoreviie vow
+ LORHILL LOW
I)
140,000
120,000
100,000
8
80,000
awnion,
40,000
20,000
zo/z1/60 vow
LOI 1/61 LOW
ZO/41/S0 vow
0101/22 VOW
20/01/80 voy
zo1601ve VOW
+ 20/60/01 LOW
20180122 VOW
ZoIgOre1 VOW
ZOILOIOE VOW
1 ZO/Z0/91 LOW,
Date
Fujitsu
Horzon Capacity Report
‘GB Fajteu Services 208
%
FUJ00116457
FUJ00116457
LINK Transaction Volumes
—ForecastI
em Actual
400,000
350,000
300,000
250,000
200,000
aWNIOA
150,000
100,000
g
zorzbiLe wo
LO/ZViL1 LOW
20/24/60 vo
20/41/61 LOW
20/4/80 von
0101/22 VOW
2010180 von
zo1so1v2 LON
20/60/01 vow
20180122 YON
zorgo7e1 vo
ZOILOI0€ VOW
20140791 vo
Date
Fujitsu
Horzon Capacity Report
‘GB Fajteu Services 208
7
FUJ00116457
FUJO0116457
Horizon Capacity Report
Debit & Credit
Card
2.
FUJITSU
FUJ00116457
FUJ00116457
Total DCS Transactions
(Contracted Volumes: 288,425 Peak Day)
300,000
250,000
200,000
. ‘emma Bronze
& : q iver
— 150,000 I 1 == Siher
é mm ADSL
—P0 Forecast
100,000
50,000
5 8 8 2 g¢ 8 8 = = § 8
3 3 8 5 = 8 § 8 8 B 5
2 2 3 2 2 2 2 2 £$ 2 & 3
bate
Fujitsu
FUJ00116457
FUJ00116457
Debit & Credit Card Response Time
3.5
3 — vr,
~. cL
zs aot foe sad
B25 -
£2 7 » © © Bronze - HorizonI
2 coe » Silver - E2E.
z . Silver - Horizon
1s ADSL
£ cre ADSL - E2E
Bo
&
; i
5 § 8 8 8 8 8 8 = =F § § §
6 @ § € € &§ § &§ & & § E E
2 2 2 § € § § $ $3 $ 8 8 8
bate
ener os TS Cay Ra
Fujitsu
FUJ00116457
FUJ00116457
Debit & Credit Card Failure Rate
% of Requests that Fail (7 day moving average)
8.0%
7.0%
6.0%
5.0%
‘ADSL Fails
tos SikerFais
~~~ Bronze Fails
— Non-Horizon Fails I
20%
2.0%
1.0%
5 § 8 8 8 8 8 8 = 8 8
2 8 8 &§ 8 & 8 8 8 a 3
2 2 8 £ 2 $ 2 2 & BE 2
Date
Fujitsu
FUJ00116457
FUJ00116457
Number
1,800
Total DCS Failures For Each Day
1,400
1,200
1,000
Non Horizon]
200
@Bronze
oSiver
600
BADSL
400
200
Mon 16/07/07
Mon 30/07/07
Mon 13/08/07
"fii lh
Mon 27/08/07
Mon 10/09/07
Mon 24/09/07
Mon 08/10/07
2
e
Mon 22/10/07
Mon 08/11/07
Mon 19/11/07
Mon 03/12/07
fl hina DO
Mon 17/12/07
Mon 31/12/01
BEB Roiten Sevicas 2008
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
DCS Average Response Time
16
Bg
I
(e6eu0Ay Buinow feq {) spuoseg
LoreviLe uo
LorztiL1 LOW
L0/@1/€0 LOW
ZO/L1/61 LOW
20/44/90 von
zoI01/@@ UON
2010480 von
z0160/%2 LOW
20160701 vo
zore0i2z YON
zorgore) vo
20/40/06 VON
20/4079) vow
Date
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
B
FUJ00116457
FUJ00116457
Peak Day Each Week for DCS Transactions
Design Limit
— Contracted Volume
uma DCS.
suonsesued, Jo JoquinN
Loozevez
ooze 160
Looz/buisz
Loozit
dooziovez
Looz/oLivl
2002/60/08
2002/60/91
00z/60/20
zo0z/e0/6
400z/80'S0
Lo0z/z0rez
Lo0z/z0180
Lo0zig0ve.
2002/90/01
doozrsoue
zo0z/sore
Looztrorez
Loozivo's
Lo0z/roio
Looz/eore
zooz/earvo
Looz/zoret
400z/e01vo
soozoLiez
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
Ea
FUJ00116457
FUJO0116457
[oe
E-Top Up
© Fujtsu Services 2008
FUJ00116457
FUJ00116457
Total ETU Transactions
(Contracted Volumes: 121,200 Peak Day)
—PO ForecastI
Em Bronze
[=a Siher
sum ADSL.
120,000
100,000
Loreuite voW
LORLIE0 LON
Lo/0L/2 VOW
Z0/01/80 vo
Lo1e0/ve LON
0/60/01 LOW
Zom@01L2 VOW
Zorg0re) vo
foe uo,
Date
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
%
FUJ00116457
FUJ00116457
ETU Response Time
2
: ~Bronze “EE
£ = © © Bronze - HorizonI
2 ‘Silver - E2E
g _
1 ADSL - E2E
s ¥
3 7 i
& : :
os
; I
5 § 8 8 8 @ 8 8 = =F § § 8
5 8 8 € € € § & & &§ § & §
2 § 2 2 $$ $ $$ § 8 § € 3 &
Date
Terman Tear Capa
Fujitsu
FUJ00116457
FUJ00116457
14.0%
ETU Failure Rate
g 120%
i
2 100%
3
2
z 8.0% == ADSL Fails.
& ‘Siher Fails
& Bronze Fails
= 6.0% — Non-Horizon Fails I
=
3
S$ 40%
@
3
2 2.0%
Mae . epee rs _— a aoa
0.0% md
5 §s 8 8 8 8 S$ S&S =F = 8 8
2 8 8 &§ 8S & 8 &§ 8 8 8 5
2 2 2 2 $$ 3 $ $ £ & $ 2
Date
5 eames Tear Capa
Fujitsu
FUJ00116457
FUJ00116457
Total ETU Failures For Each Day
Non Horizon]
@Bronze
oSiver
BADSL
250
200
150
sequin
20/1/50 VOW
z0101/22 YON
20/01/80 vo
zo160/v2 YON
20/60/01 vow
20/80/12 YON
Zo/@07€1 UOW,
Date
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
Ey
FUJ00116457
FUJ00116457
ETU Average Response Time
—HorzonI
12
(e6eu0Ay Buinow feq {) spuoseg
02
LoreviLe uo
LorztiL1 LOW
L0/@1/€0 LOW
ZO/L1/61 LOW
20/44/90 von
zoI01/@@ UON
2010480 von
z0160/%2 LOW
20160701 vo
zore0i2z YON
zorgore) vo
20/40/06 VON
20/4079) vow
Date
Fujitsu
Horzon Capacity Report
‘GB Fajteu Services 208
Ey
FUJ00116457
FUJ00116457
Peak Day Each Week for ETU Transactions
Design Limit
—— Contracted Volume
um ETU
Loozevez
ooze 160
Looz/buisz
Loozit
dooziovez
Looz/oLivl
2002/60/08
2002/60/91
00z/60/20
zo0z/e0/6
400z/80'S0
Lo0z/z0rez
Lo0z/z0180
Lo0zig0ve.
2002/90/01
doozrsoue
zo0z/sore
Looztrorez
Loozivo's
Lo0z/roio
Looz/eore
zooz/earvo
Looz/zoret
400z/e01vo
soozoLiez
g
suoysesues, Jo JoquiNN
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
W
FUJ00116457
FUJO0116457
[oe
APS
© Fujtsu Services 2008
FUJ00116457
FUJ00116457
Transactions Per Week
Total APS Transactions Per Week
8,000,000
7,000,000
6,000,000 +
5,000,000 +
4,000,000
3,000,000
2,000 000
1,000,000
°
s8ssssssssees SBBSEBSBSESESEESESESEESESES
BES28283 222855 SiSgge8255 8882528
SSSERES REESE SRSSRRSERSSHRTIRE
BFFs Sevices 2008
#
Fujitsu
FUJ00116457
FUJO0116457
Number of Transactions
4,000,000
3,500,000
3,000,000
2,500,000
2,000,000
1,500,000
1,000,000
500,000
Peak Day Each Week for APS Transactions
iam APS
— Contracted Volume
Design Limit
8 8B BSB 8 g 8 8 8
§ esssegges § §
2 Ee REESE EG 5 a
Week starting
Fujitsu
FUJ00116457
FUJO0116457
[oe
EPOSS
© Fujtsu Services 2008
FUJ00116457
FUJ00116457
Number
Total EPOSS (incl Settlement) Transactions
(Contracted Volumes: 18,168,360 Peak Day)
Mon 16/07/07
Mon 30/07/07
Mon 13/08/07
Mon 22/10/07 -fs zale
Mon 10/09/07
Mon 24/09/07
‘Mon 05/1/07 ~ me mem
Mon 19/11/07
Mon 03/12/07 ll
DF aiten Sevices 2008
Forzon Capacity Report
FUJ00116457
FUJ00116457
Peak Day Each Week for EPOSS (incl Settlement) Transactions
25,000,000
20,000,000
aaa EPOSS (ino! Settlement)I
Design Limit
— Contracted Volume
suoysesues, Jo JoquinN,
Loozevez
z00z/eH/60
Looz/busz
£00.
Looziovee
Lo0z/OLivL
L00z/60108
2002/60/91
4002/60/20
Lo0z/e0/6
o0z/e0's0
Loozizorez
400z/20180
Looz/gawe,
4002/90/01
Loozisaiez
zo0z/soret
Looz/roez
zo0z/vo'st
Lo0z/roio
Looz/earet
zooz/eoivo
Lo0z/eoret
200%
Looz/Lo1zo
goozenve
9002/20
g00z/LH92
900z/LHZb
sooz/oHiez
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
¥
FUJ00116457
FUJO0116457
[oe
DVLA Online
FUJ00116457
FUJ00116457
Number
E
3
1,000,000
900,000 4.
800,000
(Note: recorded at the data centre and therefore excludes counter failures)
Total DVLA Online Transactions Per Day
700,000
600,000
500,000
400,000
300,000
200,000
100,000
0
Mon 16/07/07
Mon 23/07/07
Mon 30/07/07
Mon 06/08/07
Mon 13/08/07
Mon 20/08/07
Mon 27/08/07
Mon 03/09/07
10/0907
Mon 17/09/07
Mon 24/09/07
Mon 01/10/07
Mon 08/10/07
Mon 15/10/07
Mon 22/10/07
Mon 29/10/07
Mon 05/11/07
Mon 12/11/07
Mon 19/11/07
Mon 26/11/07
Mon 03/12/07
Mon 10/12/07
Mon 17/12/07
Mon 24/12/07
2
Date
Mon 31/12/07
[EEE DVLA Errors
== DVLA Timeouts
mE Success
= = = =Design Limit
—— Contracted VolumeI
3D Foiten Sevices 2008
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
Peak Hour DVLA Online Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
25588
LE
es
ano} ys91Sng U! JaqUINN
Loree YON
zorevive YON
LOIULI YON
20/21/01 YON
zO/Z1/€0 YON
20/11/92 YON
20/41/61 LOW
LOI L21 YON
20/41/50 UO
20/01/62 UO
2010122 YON
20/01/51 YON
20/01/80 vo
20/01/10 YON
zo1so/v2 YON
ZOIBO/L) YON
20/60/01 YON
ZO160/€0 VOW
20/80/12 YON
20/80/02 YON
zo/g0/€1 YON
20/80/90 YON
ZOILOI0€ YON
ZO/L0/€@ YON
20/40/91 YON
Date
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
cy
FUJ00116457
FUJ00116457
Peak 5 Minutes DVLA Online Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
Contracted VolumeI
= = = =Design Limit
== DVLA Timeouts
[EEE DVLA Errors
mE Success
‘sa;nulWW ¢ ¥S91Sng UI puodag Jad aBe1oAy
Sey ovo
Lore\ive VOW
2O/ZL/L1 YON
20/2101 UOW
zo/e11€0 LOW
20/41/92 YON
20/1/61 UOW
20/21 OW
20/44/50 VOW
20/01/62 YON
zo101/22 YON
Z0101/S1 YON
20/01/80 vo
Z0101/10 UO
zo180/v2 YON
ZOI60/L} YON
20/60/01 VOW
20/60/60 UOW
20/80/12 YON
20/80/02 YON
Zo/g0/€) YON
20/80/90 vow
ZOILOI0€ YON
Zo/L0r€z YON
20/40/91 YON
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
a
FUJ00116457
FUJ00116457
Peak Day Each Week for DVLA Transactions
1,000,000
900,000
200,000
E
Se
Ze
ge
Se?
=58
a8a
suoysesuess Jo JoquinN,
200,000
100,000
oozevez
zooz/e1160
use
£00
zooziti
ooz/oviez
Lo0z/oLivh
2002/60/08
4002/60/91
zo0z/60/20
4o0z/e0/6
z00z/e0'80
Loozizoree
zo0z/z0/80
Loozrgaiwe.
2002/90/01
doozisousz
L00z/sore
Loozirorez
z00z/varst
Lo0z/rorLo
zooz/earet
z00z/e01v0
Looz/eore
Looz/eoivo
Looz/raniz
Looz/Lo1zo
go0zieHve
g00z/e 0b
go0z/L 92
900z/L HZ
g00z/oH/6z
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
a
FUJ00116457
FUJO0116457
[oe
PAF — Post Code
Lookups
FUJ00116457
FUJ00116457
Number
Total PAF Lookup Transactions Per Day
(Contracted Volumes: 1,100,788 Peak Day)
(Note: recorded at the data centre and therefore excludes counter failures)
(Note: "PostCode Okay’ volumes are estimated after removal of monitoring lookups)
“—r
120.000
100,000
Mon 16/07/07
Mon 23/07/07
Mon 30/07/07
Mon 13/08/07
Men 20/08/07
SESE ESEEES EEE ESSER
Date
= Bror
aaa Trreout
Steet Mss
EE PostCode Miss
Street Okay
EEE PostCoce Chay
— Forecast
aa Baier Sevicas 2008
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
Number in Busiest Hour
Peak Hour PAF Lookup Transactions
(Contracted Volumes: 162,246 Peak Hour)
(Note: recorded at the data centre and therefore excludes counter failures)
(Note: "PostCode Okay" volumes are estimated after removal of monitoring lookups)
BEnor
m Timeout
O Street Miss
B1PostCode Miss
1B Street Okay
8 PostCode OkayI
®
‘GB Fajteu Services 208
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
‘Average Per Second in Busiest 5 Minutes
Peak 5 Minute PAF Lookup Transactions
(Contracted Volumes: 46 Per Second)
(Note: recorded at the data centre and therefore excludes counter failures)
(Note: "PostCode Okay" volumes are estimated after removal of monitoring lookups)
BEror
mTimeout
‘OStreet Miss
1@ PostCode Miss
'B Street Okay
8 PostCode Okay!
DRoiten Sevvces 2008
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
Peak Day Each Week for PAF Transactions
Design Limit
— Contracted Volume!
coma PAF
1,400,000
1,200,000
1,000,000
200,000
600,000
suoysesuess Jo JoquinN,
400,000
200,000
oozevez
2002/21/60
use
200%
zooziti
ooz/oviez
Lo0z/oLivh
2002/60/08
2002/60/91
zo0z/60/20
4o0z/e0/6
z00z/e0'80
Loozizoree
2002/40/80
Lo0zi90/v2
2002/90/01
doozisousz
L00z/sore
Loozirorez
L00z/¥0/S
Lo0z/rorLo
zooz/eoret
z00z/e01v0
Looz/eore
Looz/eoivo
Looz/raniz
Looz/Lo1zo
go0zretive
9002/21/04
‘9002/11/92
900z/b eb
‘9002/01/62
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
F
FUJ00116457
FUJO0116457
[oe
APOP
© Fujtsu Services 2008
FUJ00116457
FUJ00116457
Number
700,000
Total APOP Transactions Per Day
(Note: recorded at the data centre and therefore excludes counter failures)
600,000
500,000
400,000
300,000
200,000
100,000
Mon 16/07/07
Mon 23/07/07
Mon 30/07/07
Mon 06/08/07
Mon 13/08/07
Mon 20/08/07
Mon 27/08/07
Mon 03/09/07
Mon 10/09/07
Mon 17/09/07
Mon 24/09/07
Mon 01/10/07
Mon 15/10/07
Mon 22/10/07
Mon 29/10/07
Mon 05/11/07
Mon 12/11/07
Mon 19/11/07
Mon 26/11/07
Mon 03/12/07
Mon 10/12/07
Mon 17/12/07
Mon 24/12/07
Mon 31/12/07
TEER APOP Errors
[== APOP Timeouts
EEE Success
— Contracted Volume &
Design Limit
BD Roiten Sevices 2008
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
Peak Hour APOP Transactions
recorded at the data centre and therefore excludes counter failures)
(Note
— Contracted Volume &
TEED APOP Enors
[=I APOP Timeouts
EEE Success
Design Limit
140,000
120,000
100,000
80,000
60,000
ano} ys91Sng U! JaqUINN
40,000
20,000
LO/zULE LON
sortie VON
ZOIZULL YON
20/24/01 YON
z0/11€0 YON
ZO/-1i92 YON
20/1/61 YON
201-21 UOW
20/44/60 UO
20/01/62 YON
2010122 UOW
Z0101/S1 YON
20/01/80 vo
Zo101/10 von
zo160/¥2 YON
ZOIBO/LL YON
20/60/01 YON
ZOI60/€0 VOW
20/80/42 YON
20/80/02 YON
Zo/80/€1 YON
20/80/90 vow
ZO/L0/0€ YON
ZO/L0/€@ YON
20/40/91 YON
Date
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
Ey
FUJ00116457
FUJ00116457
Peak § Minutes APOP Transactions
recorded at the data centre and therefore excludes counter failures)
(Note
— Contracted Volume af
Design Limit
[GEES APOP Errors,
=== APOP Timeouts
mam Success
45
0
‘Sa;nuIWW ¢ ¥S91Sng UI puodag Jad aBeioAy
Loree LOW
zoreuive voW
LOIULI YON
20/21/01 YON
20/2110 vON
20/1/92 YON
20/41/61 LOW
20/4/21 YON
20/44/50 YON
20101162 UOW
2010122 YON
20/01/51 YON
Z0/01/80 vo
20/01/10 YON
zo/60/v2 YON
ZOIB0/L1 YON
20/60/01 YON
20/60/60 UO
20/8012 YON
z0180/02 YON
Zo/g0/€) YON
20/80/90 vow
ZO/L0/0€ YON
Zo/L0r€z YON
20/40/91 YON
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
Es
FUJ00116457
FUJ00116457
Peak Day Each Week for APOP Transactions
Design Limit
E
3
i
i
700,000
600,000
500,000
400,000
300,000
suoysesued, Jo JoquinN,
200,000
100,000
Loozievez
do0z/ev160
bse
£00
zoozit
Looziovez
Lo0z/0LivL
2002/60/08
4002/60/91
00z/60/20
z00z/e06
400z/80'80
Loozizorez
zo0z/20/80
Looz/o0ive
2002/90/01
doozisouse
Lo0z/sore
Loozirarez
zo0z/rorst
Looz/ra/o
zooz/eoret
L00z/e01v0
zoozreoret
Looz/coivo
Loozitonz
4ooz/Lo10
goozleLive.
900z/c 0b
g00z/LH9z
g00z/L 2
sooz/oLiez
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
Ea
FUJ00116457
FUJO0116457
[oe
Moneygram
© Fujtsu Services 2008
FUJ00116457
FUJ00116457
Number
140,000
120,000
100,000
80,000
60,000
40,000
20,000
(Note: recorded at the data centre and therefore excludes counter failures)
Total Moneygram Transactions Per Day
Mon 16/07/07
Mon 23/07/07
Mon 30/07/07
Mon 06/08/07
Mon 13/08/07
Mon 20/08/07
Mon 27/08/07
Mon 03/09/07
Mon 10/09/07
Mon 17/09/07
Mon 24/09/07
Mon 01/10/07
Mon 15/10/07
Mon 22/10/07
Mon 29/10/07
Mon 05/11/07
Mon 12/11/07
Mon 19/11/07
Mon 26/11/07
Mon 03/12/07
Mon 10/12/07
Mon 17/12/07
Mon 24/12/07
mere
Mon 31/12/07
[EEE Moneygram Errors
[EE Moneygram Timeouts
EEE Success
— Contracted Volume &
Design Limit
‘GB Fajteu Services 208
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
Peak Hour Moneygram Transactions
recorded at the data centre and therefore excludes counter failures)
(Note
[EE Moneygram Errors
[== Moneygram Timeouts
— Contracted Volume &
mam Success
Design Limit
225,000
20,000
ano} ys91Sng U! JaqUINN
g g
LO/zULE LON
sortie VON
ZOIZULL YON
20/2410} YON
ZO/Z1/€0 UO
20/4 119% UOW
20/1/61 LOW
LOI 24 YON
20/11/60 UON
20/01/62 YON
0101/22 VOW
Z0101/S1 YON
20/01/80 vo
20/01/10 OW
zo160/v2 YON
ZO/60/L) YON
20/60/01 VOW
20/6070 YON
20180142 VON
20/80/02 YON
zo/@0/€1 UW
20/80/90 UoW
ZO/L0/0€ YON
ZOILON€Z YON
20/40/91 VOW
Date
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
Es
FUJ00116457
FUJ00116457
Peak § Minutes Moneygram Transactions
recorded at the data centre and therefore excludes counter failures)
(Note
Timeouts
Design Limit
mam Success
— Contracted Volume af
[EES Moneygram Erors
=== Moneygram
‘sa;nuIWW ¢ ¥S91Sng Ul puodag Jad aBeiony
1
0
Loree LOW
zoreuive voW
LOIULI YON
ZO/Z4101 UOW
Lo/Z1i€0 VOW
20/41/92 YON
20/1/61 UOW
20/21 OW
20/4/80 vo
20101162 YON
2010122 VON
2010151 YON
z0101/80 voW
20/01/10 UO
zo16o/v2 YON
2016014} YON
20/60/01 VOW
Z0160/€0 YON
20/80/22 YON
20/80/02 YON
Zo/g0/€1 YON
20/80/90 voW
ZOILOI0€ YON
ZOILOIEZ YON
20/40/91 VOW
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
%
FUJ00116457
FUJ00116457
Peak Day Each Week for Moneygram Transactions
Contracted Volume &
Design Limit
‘i Moneygram
Looziebiez,
2002/21/60
Lo0z/b bse,
L00z/b L/L
zo0z/0b/e2.
Zo0ziob/r
2002/60/08
200z/6094
2o0zi60/20
2002/80/64
zoozi@0/s0
LonziLorez
2002/40/80
Loozi90iv2,
2002/90/04
Looziso/ee,
Loozisoret
Loozivorsz
Lo0z/vorst
2o0zivo/40
Loozre0/e
Loozieo/ro
Lo0zizore
zo0z/zo/v0
Loozisonz,
L00z/L0/40
sooziebive,
900z/21/0b
soci 1/92
soci beh
F s00z/04/62
140,000
120,000
100,000
80,000
60,000
suonpesues, Jo J0quINN
40,000
20,000
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
Ea
FUJ00116457
FUJO0116457
Horizon Capacity Report
Telecoms ADSL
Availability
2.
FUJITSU
FUJ00116457
FUJ00116457
Number
10,000
8,000
6,000
4,000
2,000
Total Telecoms ADSL Availability Transactions Per Day
(Note: recorded at the data centre and therefore excludes counter failures)
4
([==3 Timeouts
mS Success
a M0, Wh fn sos ms.
2 s $ 38 8 $8 2 = = 2 8 8 8 8
Ss 5 8 & 8 kB 8 2 2 8 = 5
3 2 2 3 # 3 8 2 3 3 8 2 3:
‘GB Fajteu Services 208
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
Number in Busiest Hour
Peak Hour Telecoms ADSL Availability Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
1,800
1,600
1,400
a
1,000
800 EE Success
—— Contracted Volume &
600 Design Limit
00
oe ar oe (iitts fem plies» tf
& 5s 8 £ 8 & 8 &€ $ & 8 FE x 5
2 3 2 8 # € 8 383 3 € & 8 2 3
bate
Fujitsu
FUJ00116457
FUJ00116457
‘Average per Second In Busiest 5 Minutes
Peak 5 Minutes Telecoms ADSL Availability Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
(eam Errors
Timeouts.
EEE Success
— Contracted Volume af
Design Limit
0.0
Mon 24/09/07
Mon men)
Mon my
Mon a
Mon 31/12/07 =
Mon 08/10/07
Mon 29/10/07
Mon 12/11/07
Mon 19/11/07
Mon 26/11/07
Mon 03/12/07
Mon 10/12/07
Mon 17/12/07
Mon 24/12/07
3
3
g
s
iB Foiten Services 2008 Hizon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
Peak Day Each Week for Telecoms ADSL Availability Transactions
Design Limit
Availability
— Contracted Volume &
am Telecoms ADSL
10,000
8,000
3 3
suonoesues, Jo JoquINN
LoozieLez
z00z/e 1160
oozib Lise
z00z/0L/vb
2002/6008
2002/6091
zo0z/60r%0
200z/80/6b
9002/80/80
LooziLorz
2002/20/80
zLo0zreomwe
2002/90/04
zoozisonz
z00z/g0/e
zoozivo1s2
zo0z/vors
zoozivonko
zoozeort
zo0z/eoivo
zo0zieoret
zo0zieoivo
zoozitonz
zooziLoo
ooze Live
9002/2 L/01
g00z/t Lez
g00z/L LZ
900z/0L/62
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
a
FUJ00116457
FUJO0116457
Horizon Capacity Report
Telecoms Bank
Validation
2.
FUJITSU
FUJ00116457
FUJ00116457
Number
Total Telecoms Bank Validation Transactions Per Day
(Note: recorded at the data centre and therefore excludes counter failures)
1,200
eo
=e
600 [== Timeouts
mS Success
400 Design Limit
200
ee I ee
a 5 8 8 § 8 8 a & 8 g 3 8
3 3 3 3 = 3 3 3 2 8: 3 2 3:
oat
Fujitsu
FUJ00116457
FUJ00116457
Number in Busiest Hour
Peak Hour Telecoms Bank Validation Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
250 “
200
150 2m Errors:
[== Timeouts
100 Gams Success.
—— Contracted Volume &
0
oben oe pee = lll (CE Pp PTE tn ftom ee. el
= 8 8 ® 8&8 &® 8 8 $$ @ 8 S$ EF 8 &
32 3 3 $$ € 3 8 3 8 8 &€ &€ 3 3 8
vate
FUJ00116457
FUJ00116457
0.12
2 8 8B 2
‘Average per Second In Busiest 5 Minutes
(Note: recorded at the data centre and therefore excludes counter failures)
Peak 5 Minutes Telecoms Bank Validation Transactions
Mon 24/09/07
Mon 01/100
Mon 08/10/07
Mon 15/10/07
Mon 22/10/07
Mon 29/10/07
Mon 05/11/07
B Mon 1ansi07
Mon 19/11/07
Mon 26/11/07
Mon 03/12/07
Mon 10/12/07
Mon 17/12/07
sf pe ld gi i a ad a.
Mon 24/12/07
Mon 31/12/0
[EES Moneygram Erors
Moneygram
Timeouts
mam Success
— Contracted Volume af
Design Limit
&
‘GB Fajteu Services 208
Forzon Capacity Report
Fujitsu
FUJ00116457
FUJ00116457
Peak Day Each Week for Telecoms Bank Validation Transactions
— Contracted Volume &
Design Limit
tam Telecoms Bank
Validation
4,200
1,000
8 8 8
suonoesues, Jo JoquINN
200
LoozieLez
z00z/e 1160
oozib Lise
zo0z/LLibt
zo0z/0L/ez
z00z/0L/vb
2002/60/08
002/601
zo0z/60/eo
z00z/80/6L
2002/80/50
Loozizorez
2002/20/80
zoozeomwe
2002/90/04
zoozisonz
00z/S0/e
zoozivorsz
z00z/v0s
zoozivono
zoozeore
z00z/¢0/v0
zo0zeort
zoozieorro
LooziLonz
zoozitoro
goozieLive
9002/21/01
00z/b Lez
900z/LLZ
9002/01/62
Week Starting
Fujitsu
Forzon Capacity Report
‘GB Fajteu Services 208
aw
(oe)
FUJITSU
FUJ00116457
}J001 16457