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FUJITSU
Actions from PSD RRMT Business Review May 2009
New Actions
2009-5-20.001A
"Action
FTS budget transfers
I Actionee I Status
schedule in the pack regarding Customer Satisfaction
Update 20/5: Draft template included in pack. RD to define template
changes
Query basis of budget transfer cP
Advise FTS forecast gap by Tuesday 26" May Kw
Discuss FS delivery costs with Steve Clayton MK
2009-5-20.004A I Core should pay where Core failures drive additional cost. Escalate to. I CB
Peter Rowley/Gareth Pugh.
2009-5-20.005A Issue re increases in Lisbon charges. Follow up with Wendy Warham. MK
© 2009-5-20.006A Review possible rolls for Liam Foley RD
2009-5-20.007A Arrange SaaS presentation at PR management meeting 1* week in RD
June
2009-5-20.008A Ask Glenys Brown to revalidate sales headcount by close of play PRD
Thursday. Include names where known.
2009-5-20.009A VARs & channels — discuss with Mike Stares moving to FTS cB
2009-5-20.0101 Info
© Review Royal Mail CS cost task by cop Thursday 21st MK
Discuss Royal Mail opportunities with Tim Gibson PR
Actions from previous meetings
2009-4-20.003A I HNGX Project - How do we reward people working on the project to DB/CB
keep them motivated?
© 2009-4-20.005A Look at Sales within Private Sector and their Compensation plans. DB
There is a need to move them to be more focussed on higher
commissions and lower base salaries.
I 2009-4-20,009A Business Consultants - We need to agree a business model going RD/GP
forward on how we use these business consultants. At the moment the
budget assumes break even where last year they were an investment
to the company of £4m Action — in Kirsten’s absence Phil Heath to
agree with Rob Devien.
Update 20/5: Suzanne is working up the model. She will review with
Gareth this week
12009-4-20.010A I Business Consultants and BTG — How do we best utilise business CB/RD
consultants and BTG going forward in the most cost effective way. In
addition how do we target them?
Update 20/5: Guidelines for targeting consultants in Account Teams
were distributed by Dane. Suzanne is working up full set.
2009-4-20.013A Customer Satisfaction — Going forward Peter would like to see a RD
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