ICL Pathway
Acceptance Deposition
Acceptance Incident 378
FUJ00119610
FUJ00119610
CR/ACD/378
0.3
16/9/99
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Acceptance Resolution Plan for Acceptance Incident 378
Acceptance Resolution Plan
This document contains ICL Pathway’s Resolution Plan in
respect of Acceptance Incident 378.
Issued
Expert:
Peter Copping
ICL Pathway:
Terry Austin
Library
POCL:
John Meagher
Min Burdett
Jeff Austin
Calum Craig
P John Pope
Pathway list
© 1999 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
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ICL Pathway Acceptance Deposition
Acceptance Incident 378
Ref:
Version:
Date:
FUJ00119610
FUJ00119610
CR/ACD/378
0.3
16/9/99
0 Document control
0.1 Document history
Version Date Reason
0.1 20/8/99 Initial draft for comments
0.2 25/8/99 Version for the Expert and workshop 26/8
0.3 16/9/99 Updated.
0.2 Approval authorities
Name Position Signature
JH Bennett Managing Director
JCC Dicks Customer Requirements
Director
0.3 Associated documents
Reference Vers Title
AI378 TIP Incident Status Report
0.4 Abbreviations
TMS
TIP
Date
Source
Pathway
© 1999 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
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ICL Pathway Acceptance Deposition Ref. CR/ACD/378
Version: 0.3
Acceptance Incident 378 Date: 16/9/99
0.5 Table of content
1 PURPOSE
2 SUMMARY
3 CRITERIA...
4 POCL POSITION
5 PATHWAY POSITION
5.1 FURTHER ANALYSIS FROM PATHWAY......:ssssessssssseessssseeesssseeessseessssssesssnsinesessnecesnseneease
5.2. RESOLUTION
5.3 CLEARANCE A‘
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FUJ00119610
FUJ00119610
ICL Pathway Acceptance Deposition Ref. CR/ACD/378
Version: 0.3
Acceptance Incident 378 Date: 16/9/99
1 Purpose
This document contains ICL Pathway’s Resolution Plan in respect of Acceptance
Incident 378.
2 Summary
ICL Pathway distributed the fix to the original incident, of which there were five
occurrences, on 9-10 August. ICL Pathway is preparing an extension to this fix to
cover a similar incident.
3 Criteria
The Criterion under test is 831/1.
“The Contractor shall support interfaces from TMS and Outlets to Transaction
Information Processing TIP”
4 POCL position
Based upon the minutes of the Acceptance Board Meeting of 18 August 1999, POCL
contended that:
“rectification activity had not been successful and further analysis was awaited from
Pathway”.
5 Pathway position
5.1 Further analysis from Pathway
The original incident that gave rise to AI 378 was diagnosed and a fix was distributed
to the counters on 9-10 August. There had been two occurrences.
A further three incidents were reported all relating to the period before 10 August.
A further incident with similar symptoms, but a different root cause (TIP 916) has
been reported and is being diagnosed and the system made robust against such
occurrences.
5.2 Resolution
ICL Pathway will continue to monitor for such incidents and fix them. The incidents
are tracked at the detailed level in 4/378 TIP Incident Status Report.
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ICL Pathway Acceptance Deposition Ref. CR/ACD/378
Version: 0.3
Acceptance Incident 378 Date: 16/9/99
5.3. Clearance action
The clearance plan is to monitor the live system for any re-occurrence of such
incidents. The fix implemented on 9-10 August has been in monitored as successful
for over a month.
The fix for TIP 916 is in preparation and will be monitored for a period of two weeks
after implementation.
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