FUJ00120588
FUJ00120588
Peak Incident Management System
Call Reference PC0143500 Call Logger Deleted User -- MSU-Indt Mgt
Release Reported In -- T30 Top Ref KEL acha508s
Call Type Live Incidents Priority B -- Business restricted
Contact Deleted Contact Call Status Closed -- Solicited Known Error
Target Date 16/02/2007 Effort (Man Days) 0
Summary Multiple Branches - TPSC257 - POLFS Incomplete Summaries Report
Progress Narrative
[Dats .3-Feb-2007 11:47:05 Use: ooja Sujith
CALL PCO143500 opened
Details entered are:-
Summary:Multiple Bran
call Type:L
‘all Priority:B
target Release:T30
Routed to:MSU-Indt Mgt - Pooja Sujith
es - TPSC257 - POLFS Incomplete Summaries Report
IDate:43-Feb-2007 11:47:05 User:Pooja Sujith
his call is being raised to investigate entries for following 6 branches on the TPSC257 - POLFS Incomplete Summaries report
produced on 12/02/2007.
Jo54946, 080025, 085109, 086939, 094005, 095131
[the branches do not appear in the TPSC254 (Harvester error report) and TPSC250 (Host Detected Transaction Control Errors) report.
KEL acha508s may be relevant. Relevant report attached.
JDate:13-Feb-2007 11:47:23 Uscr:Pooja Sujith
Evidence Added - TPSC257 12/02/07
JDate:13-Feb-2007 11:47:46 User:Pooja Sujith
Reference Added: SSCKEL acha508s
Date:13-Feb-2007 11:51:01 User:Pooja Sujith
CR 15231 has been raised. Sending to EDSC for progression.
hile returning call, please include file name in which oustanding data was sent to POLFS.
JDate:13-Feb-2007 11:51:10 User:Pooja Sujith
the Call record has been transferred to the team: EDSC
Date:13-Feb-2007 12:21:48 User:Lorraine Guiblin
[the Call record has been assigned to the Team Member: Mik Peach
JDate:13-Feb-2007 14:42:47 Use
CR 15231 approved
JDate:13-Feb-2007 14:49:24 Uscr:Mik Peach
the Call record has been assigned to the Team Member: Cheryl Card
Date:14-Feb-2007 10:14:23 User:Cheryl Card
[Start of Response]
fhe corrections were sent to POL on 13/02/07 in file! IRRELEVANT.
[End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
Hours spent since call received: 0 hours
IDate:16-Feb-2007 14:10:06 User:Cheryl Card
[Start of Response]
11 branches have been contacted and appropriate action taken. PMs have been given ref PC143435, and infrmation has been passed to
POL via Mike Stewart.
[End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
Hours spent since call received: 0 hours
FUJ00120588
FUJ00120588
Pate
User ag
I 16-Feb-2007 14:10:23 ‘Cheryl Card
IThe Call record has been transferred to the team: MSU-Indt Mgt
Date:16-Feb-2007 14:16:53 User:Pooja Sujith
[start of Response]
closing call.
[End of Response]
fut code to call type L as Category 67 -- Final -- Solicited Known Error
outing to Call Logger following Final Progress update.
lours spent since call received: 0 hours