FUJ00121071
FUJ00121071
To: Jenkins Gareth GI[
Ce: ray.jacksoni
From: ian.oakleyé ke
Sent: Fri 2/16/2007 5:04:51 PM (UTC)
Subject: I RE: Fw: T30 Release - Impact on Stock Rems
Gareth
I think we are saying very similar things here Gareth. So no problem with
your reply. Should this action or additional resources be required I'm
sure this can be discussed with the appropriate people. I'm just please to
know that this information is available and may be able to help the current
situation.
Regards
lan Oakley
Project Manager
80 Old Street
London
EC1V 9NN
"Jenkins Gareth GI"
inking, To: — <ian.oal
cc: <ray.jacksoni Gary.blackburn& >, "Stewart
Mike" <Mike.Stewart 2
16/02/2007 15:01 Subject: RE: Fw: T30 Release - Impact on Stock Rems
lan,
I don't recall offering to keep an eye on these branches. What I said
was that there was data available that was passed to Post Offices Back
end system that would show such adjustments, and that we might be able
to intercept such data as it flowed through.
I'm not in a position to commit any resources to do additional
monitoring of such data on our side. That would need to be discussed
with our Operations people (Mike Stewart in the first instance).
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Post Office Account
FUJITSU
Lovelace Road, Bracknell, Berkshire, RG12 8SN
Internal:
Internal:
Gareth.Jenkins;
http://uk.fujitsu.com
Fujitsu Services Limited, Registered in England no 96056, Registered
Office 22 Baker Street, London, W1U 3BW.
This e-mail is only for the use of its intended recipient. Its contents
are subject to a duty of confidence and may be privileged. Fujitsu
Services does not guarantee that this e-mail has not been intercepted
and amended or that it is virus-free.
__dk; Jenkins Gareth GI
- Impact on Stock Rems
I've spoken to Gareth who has confirmed that it would be possible for
Fujitsu to keep an eye on the 570 branches for the next month or so , to
cover the balancing periods, to see if any of the branches adjust stock
in
a significant way that then leads to a significant loss. These could
then
be flagged up and contacted later to help them correct the problem.
Is this feasible or of any help?
Regards
lan Oakley
Project Manager
80 Old Street
London
EC1V 9NN
c
x.
Mobil
Gary Blackburn
o-TO%.W..... Dave
Hulberté_ GRO ndy Z McLean/elt:
Julie
Jackson/ef”
7} lan Oakley/et_
Subject: Fw: T30 Release
- Impact on Stock Rems
Dave , Andy
Bad news.
On further investigation today we have established that the POC file
actually matches POLFS. This means that we still don't know what value
stock has been returned by these 570 branches. Further more the only way
FUJ00121071
FUJ00121071
we
could find out would be for someone at Swindon to find the specific
pouches
and physically open each one and count the stock.
This rules out a proactive recovery plan.
I have ensured that both NBSC and HSD have scripts to deal with any
queries
relating to stock from these branches.
Each branch that is identified will be contacted by Paul Lebeter's team
and
a TC will be issued.
4 branches have already been identified through this process.
regards
Gary
Systems Live Service Manager
Post Office Ltd
Operations
1st Floor, Post Office Ltd, Cortonwood Business Park, Cortonwood Drive,
BARNSLEY, S73 0TB
STD Phon
I: N/A, Mobe:
External Email: gary.blackburr._,.
----- Forwarded by Gary Blackburn/e;
jon 16/02/2007 12:14 -----
Dave Hulbert
"Andy McLean"
cc: "Gary Blackburn"
ubject: Fw: T30 Release
- Impact on Stock Rems - Monday 12th February
Andy
See update below.
Not much progress to day. The dilemna for Gary is approaching branches
is
proactive but opens the risk of litigation in future ie we're telling
570
branches that horizon may have caused a discrepancy -low risk but a risk
being reactive doesn't feel right as we've caused the problem for
branches
but this may be the right option in this situation.
We'll update tomorrow.
Dave
From: Gary Blackburn
Sent: 15/02/2007 16:14
FUJ00121071
FUJ00121071
To: Paul Lebeter; Jane Smith
Cc: Dave Hulbert; Torstein Godeseth; Martin Box; Andrew Price; Ray
Jackson; lan Oakley; Julie Edgley; Antonio Jamasb
Subject: T30 Release - Impact on Stock Rems - Monday 12th February
Paul , Jane
Scenario:-
Whilst the T30 release was out in the branch network, Monday 12th Feb
only
for all bar 120 branches that were incommunicado during the initial
regression process. We have a potential situation whereby a branch
completing a stock rem out on that day could have a discrepancy due to
the
fact that not all stock physically returned by the branch may have been
deducted by Horizon from the stock on hand table, this despite the fact
that the rem slip produced matched the physical stock returned.
Latest position:-
We have a possible 570 branches that were affected by last weekends
T30
release, now regressed.
The pouch ID's have been identified by Fujitsu
The branches who sent those pouches have also been identified, and
the
value of the stock returned from each has been established from the
POC
file.
We still don't know which of these branches has actually got a
discrepancy due to the problem.
Next Steps:-
Identify which of those branches have a discrepancy between Horizon
and
the rem slip.- Options here are to contact the branches or wait and
react to calls made into NBSC,HSD. - I will arrange a conference call
to
discuss way forward tomorrow AM.
Process for issue of TC's to the branches affected to be agreed and
tied
in with communication ?
regards
Gary
Systems Live Service Manager
Post Office Ltd
Operations
1st Floor, Post Office Ltd, Cortonwood Business Park, Cortonwood Drive,
BARNSLEY, S73 0TB
Postline: STD Phon
, Fax: N/A, VoiceMail: N/A, Mobe:
External Email: gary.blackburn_
Royal Mail Group PLC registered in England and Wales registered number
4138203 registered office 148 Old Street London EC1V 9HQ
FUJ00121071
FUJ00121071
This email and any attachments are confidential and intended for the
addressee only. If you are not the named recipient, you must not use,
disclose, reproduce, copy or distribute the contents of this
communication.
If you have received this in error, please contact the sender and then
delete this email from your system.
SARIS III ISO IO ISO I KO III II III III IIIA II ADI STIS IS ASI DSS AIS SOS OS SASSI I IA
Royal Mail Group PLC registered in England and Wales registered number
4138203 registered office 148 Old Street London EC1V 9HQ
This email and any attachments are confidential and intended for the
addressee only. If you are not the named recipient, you must not use,
disclose, reproduce, copy or distribute the contents of this communication.
If you have received this in error, please contact the sender and then
delete this email from your system.
FUJ00121071
FUJ00121071