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Welsh
Graham[Graham.Welsh¢ i]; ian.trundellt
neil.crowther{.. _...[neil.crowther€ ~~ ~~"éke
From: Jenkins Gareth GI
Sent: Thur 4/29/2010 1:42:28 PM (UTC)
Subject: I RE: BTS issues 14/04/10
LocalSuspense.xls
Barry,
As actioned on the Teleconference here are the details of the issue with Local Suspense being
cleared multiple times.
Peak reference is 197797 (raised by Branch 351217 Uppingham). KEL is acha5259Q.
Note that the root cause is covered by Peak 197409 scheduled for OSR version 1.22. KEL
PorterS199P also relates to this and that defines the monitoring required to spot a BAL with this
issue. We have not seen this problem re-occur since we restarted the BALs on 16th April.
The following is copied from Peak 197797:
There was an intermittent system problem which affected some branches completing TP
rollovers between 7th and 15th April. The problem is understood; it is no longer happening
and the root cause is being addressed.
When the last stock unit was rolled over, the branch cleared Local Suspense and pressed
Confirm to complete the stock unit rollover. They were then returned to the screen asking
how the discrepancy was to be cleared. If they again selected an option, this wrote another
transaction pair to clear local suspense (this time in the new Trading Period).
33 branches have been affected by this problem, clearing local suspense between 1 and 4
times in the new period.
The attached spreadsheet shows the branches, the amounts and the settlement product used
for clearance.
In general, if they clear Local Suspense at the end of the current period using the same
method (e.g. Assign to Nominee, Cash) as they used last period, there will be no lasting
effect. The problem will not cause them a discrepancy (though it may look as if it has done
so) and the Assign to Nominee etc accounts in POLFS will be correct.
For branches where it is currently causing a cash discrepancy, where they cleared LS to
cash (make good), this could be resolved immediately by using the Housekeeping function to
clear losses / gains from LS.
Where branches chose more than one settlement option while going round the loop (marked in
blue on the spreadsheet), they should use the Housekeeping function before the next TP
rollover, to clear the loss/gain from LS that was settled to cash. Then the remainder
should be settled to Assign to Nominee or whatever during the TP rollover. If they have a
new loss/gain and this is not the appropriate settlement product, they may need additional
help.
MSU, please pass this information to Post Office with the attached spreadsheet. Please let
POL know that NBSC have already been involved with some of the branches (certainly those
highlighted in yellow) - Ibrahim raised this call in the first place and has already been
sent an update about Hucclecote.
Hopefully that clarifies everything.
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Royal Mail Group Account
FUJITSU
Lovelace Road, Bracknell, Berkshire, RG12 8SN
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-Original Messa
From: barry.r.evansf
Sent: 27 April 2010 i7:
To: Andrews Mark (GD HQ); Welsh Graham; Jenkins Gareth GI; ian.trundell(7 GRO ¥
neil.crowtherf ~ _—
Ce: will.russell poo. .S8O TT)
Subject: BTS issues 14/04/10
(mailto:barry.r.evans
Dear All
Further to the BTS issues encountered on the 14/04/10 and the previous
week, there seem to be a number of issues that are arising from this, which
I have asked to be tracked on the RAG:
3 KELS that have been raised - R015
Issues at branches i.e. Binley woods - NEW
Issues at Troon - where a discrepancy has been settled 3 times. - NEW
In order for us to understand the problems that arose and understand what
caused this, the impacts on the branches, where we are with investigations
/ fixes etc can I suggest that we hold a conference call on Thursday to
discuss this in more detail.
With this in mind I will set up a conference call for 14:00. If there is
anyone else that needs to attend can you please forward this on to them.
If you require any further clarification, or are unable to make this time,
please let me know.
Regards
Barry
Barry Evans
HNGx Implementation Manager
IT - Post Office Ltd
Bristol Mail Centre, Gloucester Road North, Filton,
BRISTOL BS34 7ST
Tel
Email barry.r.evansi
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