Call E-0002240009
FUJ00121246
FUJ00121246
(©2002 Fuitsu Services Limited
Stes:
[Thu 24 February 2000 08:05
© [Wed 01 March 2000 18:17
Govoner TE
Seen
Cale BS
om :
= {uxos0203/suct
© 1153405
Begonmert
lesion
2.2/1, Couldn't print due to a session being suspended last night, has rolied su & the office into the next week. Rebooted to clear the problem.
ure Details
& J01/03/2000 18:17
Hl Activiy Log
JoPeN 24 February 2000 08:02 by uk066862 / HSH! ‘Saved: 24 February 2000 08:05
New call taken by Andrew Abernethy: Couldnt print due to a session being suspended last night, has rolled su & the office into the next week. Rebooted to clear the problem.
PEN _CALL_TS 24 February 2000 08:06 by uk08G862 / HSH ‘Saved: 24 February 2000 06:08
Open Calls Troubleshoot (Affected Site: 153405)
lAdvice 24 February 2000 08:08 by uk066862 / HSH1 ‘Saved! 24 February 2000 08:08
‘She would like this investigated as the gateway needs rebooting about 3 or 4 times @ week as it keeps freezing....can't touch anything on the screen (no hour glass spinning).
JREASSIGN 24 February 2000 08:10 by ukos6862 /HSHi ‘Saved! 24 February 2000 08:11
Cal # E.0002240009 was Reassigned from Andrew Abernethy, Group HSH to Group SMC1 Reassigned for investigation.
linformation 24 February 2000 16:12 by UKO61824 / SMC1 ‘Saved: 24 February 2000 16:12
forwarding for investiagtion - Event Logs obtained (26801), counter has current prod list.
JREASSIGN 24 February 2000 16:15 by UkO61824 / sci ‘Saved: 24 February 2000 16:16
Cal # E.0002240009 was Reassigned from Group SMC1 to Group EDSC! for investigation
JRepeat Cal 25 February 2000 17:11 by uk080011 / HSH ‘Saved! 25 February 2000 17:11
PM is stil having problems with the gateway. PM called to advise that the magnetic card reader and the barcode stopped working today. Pm solved the problem by logging out then logging
back into the system, Pm cannot remember what the magnetic card was but the barcoded bill was a BT bill. PM also informed me that the gateway was rebooted yesterday, and twice on
wednesday (screen froze - no egg timer movement - during a balancing)
JAdvice 25 February 2000 17:16 by uko80011 / HSHt ‘Saved! 25 February 2000 17:16
Advised PM this matter was with third line support now and someone will get back in touch with him
JUPOATE 25 February 2000 17:16 by PNICL / Saved: 25 February 2000 17:16
By Catherine Obeng at 25-feb-2000 17:17:00 Category 40 - Incident Under Investigation The PM confirmed to me that the system turns to hang they the are trying to print a Giro Report.
Further analysis will be carried out next week.
JUPDATE 1 March 2000 14:08 by INKL / ‘Saved’ 04 March 2000 14.08
By Catherine Obeng at 01 mar-2000 14:08:00 Category 40 - Incident Under Investigation I spoke to Julle and told her that I will be ringing her back at §:30 when they are doing their CA so
that I can collect PSTAT info from counter 1 for analysis,
JOTLCLOSE 01 March 2000 17:53 by PINICL / ‘Saved: 01 March 2000 17:53,
NO TRANSACTION DATE AND TIME WAS PROVIDED FOR THIS ACTION USING CURRENT DATE AND TIME By Catherine Obeng at 01-mar-2000 17:53:00 Category 96 - Insufficient evidence 1
called the office to advise that I was about to run a PSTAT at counter 1 to collect more evidence about the slowness of counter 1. But the PM told me that she has had an Engineer on site to
‘swap counter 1 base unit, that swap did not work and so the Engineer is gone away to get a second box. To that effect, I advised her that I would close this call to which she agreed.
JREASSIGN 01 March 2000 17:53 by PNG. / ‘Saved’ 01 March 2000 17:53
(©TI monitor reassigned this call from PINICL to UK081824 (SMC1)
JOPEN_CALL_TS.01 March 2000 18:16 by ukOS9303 / SMC1 ‘Saved: 01 March 2000 18:16
Open Calls Troubleshoot (Affected Site: 153405)
JREASSIGN 01 March 2000 18:18 by ukO50303 / SMI ‘Seved: 01 March 2000 18:17
Cal # E-0002240009 was Reassigned from Mark Foster, Group SMC1 to Dave Smth, Group SMC1 Re-Assigning for closure,
IcLose (01 March 2000 18:17 by uk059308 / SMC1 ‘Saved: 01 March 2000 18:17
Call Close by Dave Smith: Engineer is going to site to swap out the counter anyway and PM has agreed closure of this call