FUJ00121430
FUJ00121430
Call E-0011012223 12002 Fuaitsu Services Limited
Soke [Wed 01 November 2000 13:42
$e Tue 07 November 2000 16:27
Caller Detail
ee {Pro se . sYy s soz [
= Pthas noticed thatthe adjust stock figures from shared SU AA are showing in shared SU Ru and vice versa. PM viewed the adjust stock figures in SU Ru and it showed 20 x £20 smartcreds,
$7 that were remmed into SU AA on 25.10 at 11.24 wth session ID 5.6
ure Detail
210711172000 16:27 : : rs
Call Activity Log
(01 November 2000 13:21 by uk080147 / HSHt ‘Saved! 01 November 2000 13:42
New call taken by Hugh Evans: PM has noticed that the adjust stock figures from shared SU AA are showing in shared SU RJ and vice versa. PM viewed the adjust stock figures in SU RJ
and it showed 20 x £20 smartcreds that were remmed into SU AA on 25.10 at 11.24 with session ID 5-68278-1. These have not been transferred across to SU Ru but are showing on the
adjust stock screen. Balance snapshot correct.
PEN CALL TS 01 November 2000 18:42 by ukOBO147 / HSH? Saved. 01 November 2000 13:42
(Open Calls Troubleshoot (Affected Site:153405)
JOPEN_CALL_TS 01 November 2000 13:42 by uk080147 / HSH! ‘Saved: 01 November 2000 13:52
Open Cals Troubleshoot (Affected Site:153405)
JAdvice 01 November 2000 14:03 by uko8O147 / HSH ‘Saved! 01 November 2000 14:03
PM advised that this is an intermittant problem occurring since the counters were upgraded on 23.10
JOPEN_CALL_TS.01 November 2000 14:04 by uk080147 / HSH1 ‘Saved: 01 November 2000 14:04
Open Calls Troubleshoot (Affected Site:153405)
vice 01 November 2000 14:04 by uk080147 / HSH ‘Saved 01 November 2000 14:04
UserID for the transfer was RLIOO1
lAdvice 1 November 2000 14:06 by ukO80147 / HSHt ‘Saved: 01 November 2000 14:06
Userid for the remittance was RLJO01
JOPEN_CALL_TS 01 November 2000 14:06 by uk080147 / HSHt ‘Saved: 01 November 2000 14:07
Open Calls Troubleshoot (Affected Ste:1$3405)
JREASSIGN 01 November 2000 14:08 by uk080147 / HSH1 ‘Saved. 01 November 2000 14:08
Cal # €-001 1012223 was Reassigned from Hugh Evans, Group HSH! to Group SMC1 Reassigning for investigation
JOPEN_CALL_TS 01 November 2000 14:08 by uk080147 / HSHi ‘Saved! 01 November 2000 14:08
Open Calls Troubleshoot (Affected Site: 159405)
JREASSIGN 01 November 2000 15:55 by GB082222 / SMC1 ‘Saved: 01 November 2000 15:55
Cal #£-0011012223 was Reassigned from Group SMC1 to Phil Riches, Group SMC1
[Repeat Cal 01 November 2000 16:41 by GB082685 / HSHi ‘Saved! 01 November 2000 16:41
pm phoned back and stil has not heard from anyone, voiced phil at sme anc will hone her @s soon as he can. advised pm ofthis.
JREASSIGN 01 November 2000 18:04 by uk082108 / SMC1 ‘Saved: 01 November 2000 18:05
Cal # €-001 1012223 was Reassigned fom Phil Riches, Group SMC1 to Group smc1 Reassigning back because end of shift
IRepeat Cat 01 November 2000 19:08 by uk081126 / HSH ‘Saved’ 01 November 2000 19:08
stil awaiting a reply - getting very upset - waiting to balance and get to family, ete
JREASSIGN 01 November 2000 19:10 by GB082222 / SMC1 ‘Saved: 01 November 2000 19:10
Cal # €-001 1012223 was Reassigned ftom Group smct to Ross Wilmott - 7281-5500, Group SMC1 BIG thanks
JREASSIGN —_01 November 2000 19:24 by UK0631396 / SMict ‘Saved: 01 November 2000 19:24
Gal # 0011012223 was Reassigned from Rass Wilmott - 7281-5500, Group SMC1 to Group EDSC1
information 02 November 2000 08:23 by uk079679 / SMC1 ‘Saved: 02 November 2000 08:23
HSH contacted SMC for update, advised Call is with SSC and will be deat with asap
JFolow Up 02 November 2000 08:43 by GBO89020 / HSH ‘Saved’ 02 November 2000 08:43
RINM Elaine Tagg called re the call she 's on her way to the office and wants updating on the situation. Spoke to ref Cath on third ine who adv she will check who is working on the call and
get them to ring the office asap message relayed back to RNM . RNM not very happy with response
JREASSIGN 02 November 2000 08:45 by uk059697 / HSH ‘Saved! 02 November 2000 08:45
Cal #E.0011012223 was Reassigned from Group EDSC1 to Group HSH1
JREASSIGN 02 November 2000 08:45 by uk0S0807 / HSH? ‘Saved 02 November 2000 08:45
Cal # E-001 1012203 was Reassigned ftom Group HSHi to Group EDSC1
information 02 November 2000 09:13 by uk0S9697 / HSH ‘Saved 02 November 2000 09:13
contacted SST about this call falling to go over the OT
[Repeat Cal 02 November 2000 08:37 by gbO83185 / HSH Saved’ 02 November 2006 09:37
PM chasing call, contacted EDSC who advised are looking at this now, relayed back to PM, who adviced has manged to roll7 stock units but 3 have not. Adviced PM needs to contact NBSC I
and let them know of the situation as thay will probably not be able to do a cash account,
JRepeat Cal 02 November 2000 10:42 by GB082488 / HSHt ‘Saved: 02 November 2000 10:42
nm calling they have called a few times now expecting a call back with info and noone has called them, the office is closed but they are waiting for a call
JRepeat Cal _02/November 2000 17:18 by GBOB2065 / HSH Saved 02 November 2000 11:18
voiced edso, while speaking to them pm terminated call
JContacted 02 November 2000 13:13 by ukO79674 / HSHA ‘Saved! 02 November 2000 13:13,
Contacted the RNM for this office as she has now made a complaint regarding this issue. Elaine (rnm) advised that all SU's have now been rolled over and they are now checking them to
‘see ifthey final balance is showing to be correct. one of the SU's had something added to it, whilst rolling over. Elaine was very annoyed that no-one from 3rd line had called her back, as
she has been promised a number of callbacks. Apologised for her not receiving any callbacks, and advised that I would escalate the fact that the agents she has spoken to have promised
JOPEN_CALL_TS.07 November 2000 16:22 by GB082641 / SMC1 Saved: 07 November 2000 16:22
FUJ00121430
FUJ00121430
callbacks within the hour, as they should not be making promises like these. Advised that 3rd line are very busy with their investigations and sometimes do not have time to call back. They
may call back sometimes if they requte additonal information/actons ete. ADvised that I would monitor the call and any updates occured, I would notify ther.
I November 2000 14:07 by PNICL 7
03 November 2000 14:07 by PNICL./ ‘Saved: 03 November 2000 14:07
TI montor reassigned this cal fom PINICL tothe Action Group HSH1 as dected by the OTIRetum activity
06 November 2000 13:00 by GB064328 / HSH! ‘Saved: 08 November 2000 13:00
Cal #£-001 1012228 was Reassigned fom Group HSH to Group SMCI re-assign for develpoment as ths a known prob wth Kel and awa solution
November 2000 11:39 by GBOB2641/SMC1 ‘Saved 07 November 2000 11:39
‘More information has been received wth regard s ve
Sf Navona 290 a0 by SOE SAC ‘Saved: 07 November 2000 11:40
07 November 2000 14:43 by PMOL / ‘Saved: 07 November 2000 14:43
OTI monitor reassigned this call from PINICL to the Action Group SMC1 as directed by the OTIReturn activity
November 2000 16:02 by 8082223 7c
1# £-001 1012223 was Reassigned from Group SMC1 1 to Sarah Astell, Group swt
Open Calls Troubleshoot (Affected Site:153405)
November 2000 15:26 by GB082641 / SMC1 Saved’ 07 November 2000 16:26
Spoke tothe PM and explained KEL Reference: LKiang3S1M.nim and she is nowheppy forthe caliobe closed,
07 November 2000 16:26 by GB082641 / SMC1 ‘Saved! 07 November 2000 16:26
Spoke tothe PM and explained KEL Reference: LKiang351M.htm and she fs now happy fr the call to be closed.
07 November 2000 16:27 by GBOHZ641 / SMC ‘Saved. 07 November 2000 16:27
Call Close by Sarah Aste: Spoke tothe PM and explained KEL Reference: Lkianig351M.htm and she is now happy forthe cal tobe closed.