FUJ00122059
FUJ00122059 _
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FUJ00122059
FUJ00122059
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss.5A(3)(a)
and 5B, MC Rules 1981, r 70)
Statement of William Leslie Mitchell
Age if under 18 Over 18 (If over 18 insert ‘over 18')
This statement (consisting of -04— pages each signed by me) is true to the best of my knowledge and
belief and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have
wilfully stated in it anything which I know to be false or do not believe true.
since the 22 September 2003 as Security Manager where I am responsible for audit data
extractions and IT Security. I have working knowledge of the computer system known as
Horizon, which is a computerised accounting system used by Post Office Ltd. I am authorised
by Fujitsu Services to undertake extractions of audit data held on the Horizon system and to
obtain information regarding system transaction information processed on.the Horizon system.
I have been asked to provide details and information on the reports that monitor faults, polling
failures, equipment failures and calls for advice and guidance logged by the Horizon System
Helpdesk recorded during the period from the 9" May 2001 to 20" March 2002 for the Abbots
Cross SPSO — FAD Code 247704.
I have reviewed the helpdesk calls pertaining to this office and during the period 9" May 2001
to 20" March 2002 there were 11 calls from Abbots Cross Post Office - FAD Code 247704 to
the Helpdesk. None of these calls relate to faults which would have had an effect on the
integrity of the information held on the system. A breakdown of the root.causes is as follows:
1. Postmaster requesting help and advice on using Horizon System functions = 1.
2. Software problems = 2.
3. Hardware problems = 3
4. Printer problems = 1.
5. Non Polling Issues
Signature witnessed by G RO
‘Version 3.0 11/02
CS011A (Side A)
1
FUJ00122059
FUJ00122059
Witness Statement
(CJ Act 1967, 89; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)
Continuation of statement of William Lestie Mitchell
6. Office closure = 1.
7. Office reopening = 1
Details of the calls and an overview of the calls are given below in date order below:
23" July 2001, 1105hrs, Call Reference E-0107230632 — Service Management Centre (SMC)
reports this FAD has not polled for 4 days since 18" July 2001 — Line fault Energis/BT to
investigate, BT have advised that fault was cleared on secondary cross connection point, site is
now communicating and is off the non polling list - Call Closed.
22" August 2001, 1324hrs, Call Reference E-0108220873 — Postmaster (PM) reports back
office printer (BOP) is printing rubbish. PM is trying to print suspense account, PM has told it to
print once — Passed to Horizon Incident Team (HIT) for print queue deletion, PM advised to
retry printing — Call Closed.
11" September 2001, 1154hrs, Call Reference E-0109110540 — PM reports he is having
problems with his screen on counter 3. It is badly out of alignment and the screen has red bars
down and across the middle of it. He has called before about this one (no record of earlier call
found) anda reboot fixed the colours last time, but the alignment is getting worse, PM would
like engineer to check the monitor - Engineer booked, recommend the engineer check the
cables to the monitor, if all OK, then swap out the monitor — Call Closed.
43” September 2001, 1140hrs, Call Reference E-0109130597 — PM reports that screen goes
blank periodically - Contacted PM his monitor on counter 3 keeps going blank, the green light
stays on, this screen was replaced last week. PM says the screen goes blank 3 — 4 times a day
they have to turn the screen off and on to get it to come back, but when it comes back the
contrast level is very dark and they have to adjust it - Engineer tasked, cables reseated and
loosened cable length, tested OK — Call Closed.
16" October 2001, 0929hrs, Call Reference E-0110160226 — Reported by the SMC. This FAD
has not polled since 13 October 2001 — Energis/BT asked to investigate — 17” October 2001,
BT have advised that fault was cleared in joint aerial cable. underground — Call Closed.
30" October 2001, 1138hrs, Call Reference E-0110300536 — PM reports his screen is flickering
Version 3.0 11/02
FUJ00122059
FUJ00122059
Witness Statement
(CJ.Act 1967, s9; MC Act 1980, ss 5A(3)(a) and'5B, MC Rules 1981, r 70)
Continuation of statement of William Leslie Mitchell
then turning itself off - Contacted PM he says the screen keeps flickering and tums itself off,
this screen was replaced a few weeks ago for the same problem — Recommended engineer to
site to swap out the monitor and check cables are fixed correctly - Engineer swapped out
monitor and main cable, tested OK — Call Closed.
6" January 2002, 0428hrs, Call Reference E-0201060008 - SMC reported Critical counter
event received for node H24770400101 “corrupt storage unit was detected on volume 1 with
LPN 2128, unit type 0” @ 0339. No evt on TEC. Unloading event log - Everit received on
TEC: corrupt sub-source = RIPOSTE TRAINING, call can be closed — Call Closed.
8" February 2002, 1214hrs, Call Reference E-0202080430 — Office is closed due to robbery,
possibly reopening on Monday — SMC notified - Call Closed.
4% February 2002, 1238hrs, Call Reference E-0202110950 — Julie @ National Business
Support Centre (NBSC) says that the office has reopened after a robbery — Admin Call — Call
Closed.
23" February 2002, 0411hrs, Call Reference E-0202230004 — SMC reported critical NT event
receivéd on 23” February 2002 @0340, a fatal error has occurred, a corrupt storage unit was
detected on volume..... LPN .....Unit Type .... (0xC105003F). The message store will be shut
down abnormally. Known Error Log (KEL) Ref: pcarroll909z states check the sub_source of
the event on the TEC, or by retrieving an event log. If error is in the Training Message Store —
Ignore the event — Training Message Stores deleted — Call Closed.
19" March 2002, 1203hrs, Call Reference E-0203190462 — Clerk reports that she suspended a
transaction (customer not enough money) SWAP icon is flashing, unsure how to clear —
Advised clerk to press home and swap, clerk is happy with advice — Call Closed.
At various times on the 23 February 2005 hardcopy printouts of the 11 calls detailing the
information recorded on the helpdesk database for the required date period were produced. I
now produce the hardcopy printouts as Exhibit WLM/14.
Any records to which I refer in my statement form part of the records relating to the business of
Fujitsu Services. These were compiled during the ordinary course of business from information
supplied by persons who have or may reasonably be supposed to have personal knowledge of
the matter dealt wit!
Signature G R O iSignature witnessed by G RO ;
CC re session 3.0. 11/02
3
FUJ00122059
FUJ00122059
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)
Continuation of statement of William Leslie Mitchell
information or cannot be traced. As part of my normal duties, I have access to these records.
sorta, “Version 3.0 11/02
FUJ00122059
FUJ00122059
NOTE: This side B to be completed only when the original statement is overleaf. When this form is used to
make a copy of a statement side B is to be left blank.
Address —_ Security Manager, Post Office Account, Fujitsu Services
Mobile Tel No: _. Business telephone N
Occupation: Security Manager Date and place of birth:
Maiden name.: N/A
Dates to be avoided. Delete dates of non availability of witness
January 2005 February 2005 March 2005 April 2005
IM [TU IW [THF ISAJSUI IM [TU IW [TH]F [SA]SUI [M [TU[WITH]F [SA[SU M oe fe eae
31 i 2 iq 2I af 4f 3] a 2 sear sI 6 2, 3
3{- 4] SI ef 7I-8].-9) al _9I 10] 44] 42] 43 12] 13 9 10]
1o{ 14] 12[ 13] 14/15] 16 16{ 47] 18] 19] 20 79 20) 16I 17I
77 46I 19 20I 21I 22] 23 "22I 23I 24/28) 26I 27I 26] 27I 23] 24
24) 25) 26} 27) 28}.29)..30) a I 30}
May 2005 June 2005
IM ITU [W [THF [SAISU] IM [TU [W [THIF [SAISU [SA [SU W [TH IF ISA[SU
30] 31 whet 7/2] 3I4I§ ; 2.3 sal 6 7
2I 3{ 4{ 5{ 6 7I 2] I I 7 8] 9{ 10] 43] 12] [ 4{ 5] eI 7] 8] 9] 10) 13I 14
9 40] 14] 42] 13/44] =45] [13] 14] 15] 16] 47] 18] 49] [44] 12] 13] 14] 15] 16) -17 17[ 18[ 19]:20] 21
16{ 17I 18I 19] 20I-21]- 22] I 20I 21] 22] 23] 24[ 25] -26I I 78] 19I 20[ 24] 22] 23). 24] 27I 28
23] 24) 25] 26] 27} 28) 29] I 27) 28} 29) 30} 25] 26] 27) 28/29} 30) 31
29] 30] 34]
Shaded dates = unavailable
Contact point, if different from above: _ Security Manager, Post Office Account, Fujitsu Services
Address:
STATEMENT TAKEN BY (print name) NIA
Office N/A
C011 Side B Version 3.0 11/02
FUJ00122059
FUJ00122059
Call Details E-0107230632 Page 1 of 2
FERERAR Post Office Account Cl4 Archive4.0 on PH4PatCl4 on ind
hshpowermart! MSDCO1POADBO2 23/02/2005 FU) ITSU
Call E-0107230632 ©2002 Fi services Limited
Status: [Closed ‘Opened: [Mon 23 July 2001 11:05 ‘Site:]247704
‘Severity: I4A Closed: I Thu 26 July 2001 07:50 ‘Customer: 1039
Priority: 95 ‘CSRiTeam:IGB083923 / SMC4
Caller Details. .
Caller: claire boughton’ Phone} GRO I ‘Site:]247704
Title: I sme Togin Department:
Caller 1D: Location:
euoke= ven
Call Problem Details
Product Type] I CallType]N I ProbType:[NDOB I Problem]
Problem Text:[This FAD has not polled for 4 days since 18/07/01
Call Closure Details
Closed: [26/07/2001 07:50 I Cause:[C31_ I Repair.[R24 I Resolution: [RS16
Text: I Call Close by Kevin John Ashley: Site communicating & off the Non Polled report (msu)
Call Asset Details
Asset ID: Description: Serial No:
Product: [Unknown Product Description: [Unknown Product “Network ID:
Call SLA Details
SLA:[4 Hour / Clear call within 4 hours Contract SLA?:[N Coverage Plan: [0800-2000
‘SLA Met?:[N ‘SLA Time (mins):[3174 Non-SLA Time (mins):]0
1:[CLOsE (Clear call) Met:IN ] Target:] 23/07/2001 15:06 Done:I26/07/2001 07:50 [Completed [Mandatory I I
Call Activity Log
JOPEN Mon 23 July 2001 11:05 by uk084584/SMC4 Saved: Mon 23 July 2001 11:05
New call taken by Claire Boughton: This FAD has not polled for 4 days since 18/07/01
IREASSIGN Mon 23 July 2001 11:06 by uk084584/ SMC4 Saved: Mon 23 July 2001 11:06
Call # E-0107230632 was Reassigned from Claire Boughton, Group SMC4 to Group smc4 .
Information Mon 23 July 2001 12:42 by uk084584 / SMC4 Saved: Mon 23 July 2001 12:42
Open Calls - None Health Check - Failed Kit On / Off - On ISDN Light - no light box2e ISDN Test - Failed Reboot - Access}
Times - mon,tue,thur fri 9.00-17.30 wed 9.00-13.00 sat 9.-1230
IREASSIGN Mon 23 July 2001 12:44 by uk084584 / SMC4 Saved: Mon 23 July 2001 12:44
Call # E-0107230632 was Reassigned from Group smc4 to Group CFM3 ISDN Problems (No Light) - Passing call to
CFMS for further investigation.
information Mon 23 July 2001 12:46 by uk058837 / CFM3 Saved: Mon 23 July 2001 12:46
We.are unable to ping this site can Energis please investigate. ISDN no :-02890859146, FAD code:-247704, Call clearing
code:- ‘0x849B ‘Destination out of order Thanks AL@cfm
IREASSIGN Mon 23 July 2001 12:48 by uk058837 / CFM3 Saved: Mon 23 July 2001 12:48
Cail # E-0107230632 was Reassigned from Group CFM3 to Group CFM4
Information Mon 23 July 2001 13:38 by eng004 / CFM4 Saved: Mon 23 July 2001 13:38
Energis Update: BT to investigate, will update.
IREASSIGN Mon 23 July 2001 13:39 by eng004 / CFM4 Saved: Mon 23 July 2001 13:39
Call # E-0107230632 was Reassigned from Group CFM4 to Group cfm4-Private
information Tue 24 July 2001 11:59 by uk084584 / SMC4 Saved: Tue 24 July 2001 11:59
This site is Health Checking OK. Awaiting Non-Polling report tomorrow.
information Tue 24 July 2001 15:26 by eng004 / CFM4 Saved: Tue 24 July 2001 15:26
Energis Update: BT have advised fault was cleared on secondary cross connection point. See previous update site is
health checking ok.
IREASSIGN Tue 24 July 2001 15:26 by eng0o4 / CFM4 Saved: Tue 24 July 2001 15:27
Call # E-0107230632 was Reassigned from Group cfm4-Private to Group CFM3
Information Tue 24 July 2001 15:27 by uk058837/ CFM3 Saved: Tue 24 July 2001 15:27
Can now confirm comms to counter are successful. Thanks AL
REASSIGN Tue 24 July 2001 15:28 by uk058837 / CFM3 Saved: Tue 24 July 2001 15:28
Call # E-0107230632 was Reassigned from Group CFM3 to Group SMC4
ICLEAR Thu 26 July 2001 07:50 by GB083923/ SMC4 Saved: Thu 26 July 2001 07:50
Site communicating & off the Non Polled report (msu)
ICLOSE Thu 26 July 2001 07:50 by GB083923/ SMC4 Saved: Thu 26 July 2001 07:50
~ http://hshpowermart1/POAEnqwebCl4/CallDetails.asp?Call=E-0107230632 23/02/2005 .
FUJ00122059
FUJ00122059
Call Details E-0107230632 . Page 2 of 2
{I Call Close by Kevin John Ashley: Site communicating & off the Non Polled report (msu) i}
. http://hshpowermart]/PO AEngwebCl4/CallDétails:asp?€all=E-0107230632 : ~- Peis 8:23/02/2005 "44
FUJ00122059
FUJ00122059
Call Details E-0108220873 ; Page 1 of 1
, PHaPatCla ; rod
TELE root Office Account Cl4 Archive4.0 on Pais San 23/02/2005 FU ITSU
Call E-0108220873
©2002 Fujitsu Services Limited
Status: [Closed ‘Opened: IWed 22 August 2001 13:24 Site:]247704
Severity:/3 B Closed: IWed 22 August 2001 13:32 Customer: }1039
Priority:}0 CSR/Team: I GB082965 / HSH1
[rns
Caller Details
Caller: IRodger Henry Adams Phone: GRO > ‘Site:] 247704
Title: I PostMaster Togin:I Department:
Caller 1D: Location:
Call Problem Details.
Product Type] I Call type ]S I ProbType:[Spi3 I Problem]
Problem Text:
PM rpeorts BOP is printing rubbish. pm is trying to print suspense account pm has told it to print once.
Call Closure Details
Closed: [22/08/2001 13:32 I Cause:[C21 I Repair: [Rez I Resolution: [RSO8
Text:I Call Close by Rizwan Namaji: pmhtcc.
Call Asset Details
Asset D:[ 2477044 Description: Serial No.IAGM0001541
Product:I PATEPS200PTR Description: Network ID:
Call SLA Details
SLA] 14 Day /Clear call within 14 days Contract SLA?:[N Coverage Plan
SLA Met?:[¥ SLA Time (mins).]7 Non-SLA Time (mins):[0
1:]CLOSE (Clear call) I Met:[Y] Target:[05/09/2001 0 ‘Done: [22/08/2001 1 Completed — [Mandatory
. Call Activity Log
[OPEN Wed'22 August 2001 13:19 by GB082965 / HSH1 Saved: Wed 22 August 2001 13:24
New call taken by Rizwan Namaji: PM rpeorts BOP is printing rubbish. pm is trying to print suspense account pm has told it to
print once.
IAdvice Wed 22 August 2001 13:28 by GB082965/ HSH1 Saved: Wed 22 August 2001 13:28
voiced thru to HIT for print que deletion adv pm to retry printing.
ICLEAR Wed 22 August 2001 13:31 by GB082965/ HSH1 Saved: Wed 22 August 2001 13:31
pmhtce.
CLOSE Wed 22 August 2001 13:32 by GB082965 / HSH1 Saved: Wed 22 August 2001 13:32
Call Close by Rizwan Namaji: pmhtcc.
- httpi//tishpowermart1/ROAEnqwebCl4/CallDetail8:asp?Call=
3+0108220873. ~ = 2<823/02/2005°
FUJ00122059
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Call Details E-0109110540 a . Page 1 of 2
FESR Post office Account Cl4 Archived.0 on PH4PatCl4 on 23/02/2008 fod
Call E-0109110540 ©2002 Fujitsu Services Liited
Status:IClosed Opened:ITue 11 September 2001 11:54 Site:]247704
Severity:I3 B Closed: ]Tue 11 September 2001 15:40 Customer: }1039
Priority:I0 CSR/Team: I uk081125 / HSH1
Caller Details
Caller:I Rodger Henry Adams. Phone: Site:{247704
Title: I PostMaster Login: Department:
Caller 1D: Tocation
om seal
Call Problem Details
Product Call Type. JH Probtype:IHD11 Problem:
Type:
Problem]PM reports that he is having problems with his screen on counter 3. It is badly out of alignment and the screen has red
Text: Ibars done and across the middle of it. He has called b4 about this one and a reboot fixed the colours last time but the
alignment is getting worse
Call Closure Details
Closed: [11/09/2001 15:40 I Cause: [ect I Repair: [Rot I s Resolution: [RS1 0
Text: I Call Close by Carl hunt: ** [No Remark entered] Call closure code of failure and repair code 627
ake os
Call Asset Details
Asset 1D:[2477044 Description: [CTX Flatscreen - Live PO Sites Serial No: [547918131 10695
Product: I[PATCTXFLAT Description: [CTX Flatscreen - Live PO Sites Network ID:
Call SLA Details
SLA‘]6 Hour/ Clear call within 8 hours Contract SLA?:]N Coverage Plan:] 0800-2000
SLA Met?.]¥ ‘SIA Time (mins):I225 Non-SLA Time (mins):10
CLOSE (Clear call) I Met:}Y I Target:]11/09/2001 19:55 I Done-]11/09/2001 14:40 [Completed [Mandatory
all Activity Log
lOPEN Tue 11 September 2001 11:48 by GB082305 /HSH1 Saved: Tue 11 September 2001 11:
New call taken by Simon Brooks: PM reports that he is having problems with his screen on counter 3. It is badly out of
alignment and the screen has red bars done and across the middle of it. He has called b4 about this-one and a reboot
fixed the colours last time but the alignment is getting worse
[Advice Tue 11 September 2001 12:00 by GB082305 / HSH1 Saved: Tue 11 September 2001 12:00
Advised the PM to go thru the calibration process which made no difference, as expected. Also got him to turn it off and
back on again, with no change. He says that this is getting worse‘all the time and he has reported this b4. Recommend
a site visit for possible swap of monitor
lAccess Times Tue 11 September 2001 12:01 by GB082305 / HSH1 Saved: Tue 11 September 2001 12:01
Mon - Fri 9.00 - 5.30 No Lunches. Except Wed Wed 9.00 - 1.00 Sat 9.00- 12.30
REASSIGN Tue 11 September 2001 12:03 by GB082305 / HSH1 Saved: Tue 11 September 2001 12:03
Call # £-0109110540 was Reassigned from Simon Brooks, Group HSH1 to Group HSH5 Reassigned toHSH5
REASSIGN Tue 11 September 2001 12:04 by GB082760/ HSH1 Saved: Tue 11 September 2001 12:04
Call # E-0109110540 was Reassigned from Group HSH5 to Robert Congerton, Group HSH1
Contacted Tue 11 September 2001 12:06 by GB082760/ HSH1 Saved: Tue 11 September 2001 12:06
Call logged at 11:54am Contacted the PM.
Information Tue 11 September 2001 12:10 by GB082760/ HSH1 Saved: Tue 11 September 2001 12:10
PM reports that the red line's seem to be getting worse-over the last few days. PM would like a engineer to check the
monitor
lAccess Times Tue 11 September 2001 12:11 by GB082760/ HSH1 Saved: Tue 11 September 2001 12:11
Access Times confirmed
Recommend Tue 11 September 2001 12:12 by GB082760 / HSH1 Saved: Tue 11 September 2001 12:12
Recommend the engineer check the cables to the monitor. If all ok, then swap out the monitor.
REASSIGN Tue 11 September 2001 12:12 by GB082760 / HSH1 Saved: Tue 11 September 2001 12:13,
Call # E-0109110540 was Reassignéd from Robert Congerton, Group HSH1 to Group UKSS1 Re - assign for engineer
visit
UPDATE —Tue 11 September 2001 14:13 by Dispatch 1 / Saved: Tue 11 September 2001 14:14
Engineer 079638 despatched to site at 12-09-2001 12:39:00 Engineer 079638 allocated
ENG VISIT Tue 11 September 2001 14:30 by 079638 / ENGINEERS Saved: Tue 11 September 2001 14:40
** [No Remark entered } Call closure code of failure and repair code 821 .
REASSIGN Tue 11 September 2001 15:23 by Dispatch 1/ Saved: Tue 11 September 2001 15:23
-http://hshpowermart 1 /POAEnqwebCl4/CallDetailsasp?Gall=E+0109110540 I screie
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Call Details E-0109110540 . Page 2 of 2
OTI monitor reassigned this call from Dispatch 1 to the Action Group HSH1 as directed by the OTIReturn activity
IREASSIGN Tue 11 September 2001 15:36 by uk081220 / HSH1 Saved: Tue 11 September 2001 15:36
Call # E-0109110540 was Reassigned from Group HSH1 to Group HSHS reassigned for closure
CLEAR Tue 11 September 2001 14:40 by uk081125 / HSH1 Saved: Tue 11 September 2001 14:40
** [No Remark entered] Call closure code of failure and repair code 821
ICLOSE Tue 11 Séptember 2001 15:40 by uk081125 / HSH1 Saved: Tue 11 September 2001 15:40
Call Close by Carl hunt: ** [No Remark entered. ] Call closure code of failure and repair code 821
E+0109.110540..2.0; 2
ohttp://ishpowermartl/POAEnqwebCl4/CallDétails.asp2?Call
Call Details E-0109130597
ESE post Office Account Ci4 Archive4.0 on
hshpowermartt
Call E-0109130597
FUJ00122059
FUJ00122059
Page 1 of 2
PH4PatCi4 on
MSDCO1POADB02
23/02/2005 FUJITSU
©2002 Fujitsu Services Limit
Status: [Closed Opened:[ Thu 13 September 2001 11:40, Sites] 247704
Severity:I3B Ciosed:I Thu 13 September 2001 16:46 Customer. [1039
Priority: [0 CSRiTeam:Iuk081125/ HSHt
mo =
Caller Details...
Caller [Rodger Henry Adams Phone; GRO } Site:[247704
Title: IPostMaster Login: Department
Caller 1D: Location:
Cail Problem Details
Product Type:I Call Type:]H I ProbType: [HOt I Problem:]
Problem Text. I Screen goes blank periodically.
a
Call Closure Details
Closed: I 13/09/2001 16:46 Cause: [eos
Repair: [RO3 I Resolution: [RS10
code 824
‘Text:I Call Close by Carl hunt: Reseated cables and loosened cable lengths amd tes ted OK. Call closure code of Cable and repair
Call Asset Details
‘Asset 1D:]2477044
Description: [CTX Flatscreen - Live PO Sites
Serial No: IX547918T31 10699
Product:I PATCTXFLAT
Description: CTX Flatscreen - Live PO Sites
Network 1D:
Cali SLA Details
‘SLA‘/8 Hour / Clear call within 8 hours
Contract SLA?:IN
Coverage Plan:/0800-2000
‘SLA Met? 1Y
‘SLA Time (mins):]305
Non-SLA Time (mins).]0
T]GEOSE Ciear cath [vet ]Y Target ]13/09/2001 19:41 [_Done:[13/09/2001 16:28 [Completed [Mandatory l
Tuesday. Cables are secure.
IAccess Times Thu 13 September 2001 11:43 by GB083126/ HSH1
Thurs, Fri 0900-1730 Sat 0900-1230 No lunches
IREASSIGN Thu 13 September 2001 11:44 by GB083126 / HSH1
IREASSIGN = Thu 13 September 2001 11:46 by uk081610/ HSH5
Contacted Thu 13 September 2001 11:48 by uk081610 / HSHS
Information Thu 13 September 2001 11:50 by uk081610 / HSHS
Access Times Thu 13 September 2001 11:53 by uk081610 / HSH5
+os.8-chttp://hshpowerniart 1 /POAEnqwebCl4/CallDetails:asp?Call=E-0109130597--«
Call Activity Log
OPEN Thu 13 September 2001 11:39 by GB083126 / HSH1
New call taken by Frazer Cooke: Screen goes blank periodically.
lAdvice Thu 13 September 2001 11:42 by GB083126 / HSH1
Light remains green but screen is black. Pm has to switch monitor off/on to get it working. Screen was replaced
Call # E-0109130597 was Reassigned from Frazer Cooke, Group HSH1 to Group hsh5 reassigned
Call # E-0109130597 was Reassigned from Group hsh5 to Tina Wigens, Group HSH5
Contacted Po spoke to PM his monitor on position 3 keeps going blank the green light stays on, this screen was
replaced last week pm says the screen goes blank 34 times a days they have to turn the screen off/on to get it to come
back, but when it comes back the contrast level is very dark and they then have to adjust it
Call logged at 11:40 Monitor fault screen keeps going blank with green light on it.
Access times given by PM. Thurs, Fri 0900-1730 Sat 0900-1230 No lunches
Recommend Thu 13 September 2001 11:53 by uk081610 / HSH5.
Recommend engineer to site to swap out the monitor on node 3 as it keeps going blank.
IREASSIGN Thu 13 September 2001 11:54 by uk081610 / HSH5
Call # E-0109130597 was Reassigned from Tina Wigens, Group HSHS to Group UKSS1
IREASSIGN Thu 13 September 2001 13:35 by Dispatch 1/
The projected arrival date for engineer 059666 is 13-09-2001 15:30:00 Engineer 059666 allocated
UPDATE Thu 13 September 2001 15:35 by Dispatch 1/
Engineer 059666 despatched to site at 13-09-2001 15:32:00 ** [No Remark entered}
UPDATE Thu 13 September 2001 16:15 by Dispatch 1/
Engineer 059666 arrived on site at 13-09-2001 16:07:00 “* [Engineer 059666 Logged On.]
UPDATE Thu 13 September 2001 16:35 by Dispatch 1/
** [No Remark entered.]
UPDATE Thu 13 September 2001 16:35 by Dispatch 1 /
Saved: Thu 13 September 2001 11:40
Saved: Thu 13 September 2001 11:42
Saved: Thu 13 September 2001 11:43
Saved: Thu 13 September 2001 11:44
Saved: Thu 13 September 2001 11:46
Saved: Thu 13 September 2001 11:48
Saved: Thu 13 September 2001 11:50
Saved: Thu 13 September 2001 11:53
Saved: Thu 13 September 2001 11:53
Saved: Thu 13 September 2001 11:54
Saved: Thu 13 September 2001 13:40
Saved: Thu 13 September 2001 15:38
Saved: Thu 13 September 2001 16:19
Saved: Thu 13.September 2001 16:39,
Saved: Thu 13 September 2001 16:39
FUJ00122059
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Call Details E-0109130597 Page 2 of 2
Reseated cables and loosened cable lengths amd tes ted OK.
UPDATE Thu 13 September 2001 16:35 by Dispatch 1 / Saved: Thu 13 September 2001 16:39
Work completed
ENG VISIT Thu 13 September 2001 16:07 by 059666 / ENGINEERS Saved: Thu 13 September 2001 16:28
Reseated cables and loosened cable lengths amd tes ted OK. Call closure code of Cable and repair code 824
IREASSIGN Thu 13 September 2001 16:39 by Dispatch 1 / Saved: Thu 13 September 2001 16:39
OTI monitor reassigned this call from Dispatch 1 to the Action Group HSHS as directed by the OTIReturn activity
REASSIGN Thu 13 September 2001 16:45 by GB082760 / HSH1 Saved: Thu 13 September 2001 16:45
Call # E-0109130597 was Reassigned from Group HSHS to Robert Congerton, Group HSH1
ICLEAR Thu 13 September 2001 16:28 by uk081125 / HSH1 Saved: Thu 13 September 2001 16:28
Reseated cables and loosened cable lengths amd tes ted OK. Call closure code of Cable and repair code 824
ICLOSE Thu 13 September 2001 16:46 by uk081125 / HSH1 Saved: Thu 13 September 2001 16:46
Call Close by Carl hunt: Reseated cables and loosened cable léngths amd tes ted OK. Call closure code of Cable and
repair code 824
FUJ00122059
FUJ00122059
Call Details E-0110160226 . Page 1 of 2
Post Office Account $10 Archive4.0 on PH4PatS10 on 2 co
hshpowermartt MSDCO1POADB02 3/02/2005 FUJITSU
Call E-0110160226 ©2002 Fujitsu Services Limited
Status: Closed Opened: I Tue 16 October 2001 09:29 Site:]247704
Severity [4A Ciosed:IWed 17 October 2001 15:13 Customer [PATHWAY
Prionity:I95 CSR/Team: I uk084206/ SMC4
Caller Details .
Caller: I Claire Boughton Phonei GRO i Site:]247704
Title: I CMS Togin: Department:
Caller ID: Location:
Call Problem Details
Product Type:] i Call Type: P I ProbType: [PNO1 I Problem: I
Problem Text:I This FAD has not polled since 13/10/01
Call Closure Details
Closed: } 17/10/2001 15:13 I Cause:[Cro I Repair:[R75_— I Resolution: [RS16
Text: I Call Close by Roy Hagland: Site Communicating. Not on Non-Polling Report.
com
—
Call Asset Details
‘Asset 1D: Description: Serial No:
Product: I Unknown Product Description: Network ID:
Call SLA Details
SLA:] NO SLA/ No SLA defined for this call. Contract SLA?:IN Coverage Plan:
SLA Met?:/Y SLA Time (mins):}1782 Non-SLA Time (mins):[0
eee
OPEN Tue 16 October 2001 09:28 by uk084584 / SMC4 Saved: Tue 16 October 2001 09:29
New call taken by Claire Boughton: This FAD has not polied since 13/10/01
IREASSIGN = Tue 16 October 2001 09:31 by uk084584 / SMC4 Saved: Tue 16 October 2001 09:31
Call # E-0110160226 was Reassigned from Claire Boughton, Group SMC4 to Group smc4
Access Times Tue 16 October 2001 09:35 by uk084584 / SMC4 Saved: Tue 16 October 2001 09:35
mon, tue, thuir,fri 9.00-17.30 wed 9.00-13.00 sat'9.00-12.30
IREASSIGN Tue 16 October 2001 09:36 by uk084584 / SMC4 Saved: Tue 16 October 2001 09:36
Call # E-01 10160226 was Reassigned from Group smc4 to Group CFM3 IFETS tester has found “Destination out of
order" passing to CFM3 for BT fault.
information Tue 16 October 2001 09:40 by uk084584 / SMC4 Saved: Tue 16 October 2001 09:40
PM informed of BT fault
information Tue 16 October 2001 09:59 by uk058838 / CFM3 Saved: Tue 16 October 2001 09:59
We are unable to ping this site can Energis please investigate. ISDN no: - 02890 859 146, FAD code: - 247704, Call
clearing code: - '0x849B ‘Destination out of order Thanks. CFM3. PH.
REASSIGN Tue 16 October 2001 10:00 by uk058838 / CFM3 Saved: Tue 16 October 2001 10:00
Call # E-0110160226 was Reassigned from Group CFM3 to Group CFM4
Information Tue 16 October 2001 10:41 by eng004 / CEM4 Saved: Tue 16 October 2001 10:44
Energis Update: Passed to BT who are investigating. Awaiting response.
IREASSIGN Tue 16 October 2001 10:41 by eng004 / CFM4 Saved: Tue 16 October 2001 10:41
Call # E-0110160226 was Reassigned from Group CFM4 to Group cfm4-Private
Information Tue 16 October 2001 14:57 by uk084584 / SMC4 Saved: Tue 16 October 2001 14:57
site health checking ok after BT fix
Information Wed 17 October 2001 09:44 by eng004 / CFM4 Saved: Wed 17 October 2001 09:44
Energis Update: BT have advised fault was cleared in joint aerial cable underground. See previous update site is health]
checking ok.
IREASSIGN Wed 17 October 2001 09:53 by eng004/ CFM4 Saved: Wed 17 October 2001 09:53
Call # E-0110160226 was Reassigned from Group cfm4-Private to Group CFM3
Information Wed 17 October 2001 09:59 by uk058835 / CFM3 Saved: Wed 17 October 2001 09:59
Checked ISDN q931 get 0x8090 Normal call clearing. Checked PPP auth and neg both OK. Checked ping this is ok.
Pleas can you check counter end as comms from datacentre to gateway counter is ok. Thanks WM
IREASSIGN Wed 17 October 2001 10:01 by uk058835 / CFM3 Saved: Wed 17 October 2001 10:01
Call # E-0110160226 was Reassigned from Group CFM3 to Group SMC4
CLEAR Wed 17 October 2001 15:13 by uk084206 / SMC4 Saved: Wed 17 October 2001 15:13
‘Site Communicating. Not on Non-Polling Report.
ICLOSE Wed 17 October 2001 15:13 by uk084206 / SMC4 Saved: Wed 17 October 2001 15:13
‘http://hshpowerniart] /ROA EnqwebS 10/CallDetailsiasp?Call=E-011.01602263:* 2°523/02/2005::
FUJ00122059
FUJ00122059
Call Details E-0110160226 Page 2.0f 2
I, Call Close by Roy Hagland: Site Communicating. Not on Non-Polling Report. ]
st http://hshpowermart1/PO.AEriqwebS1 0/€allDetails.asp?Call=E201:101.60226.°
FUJ00122059
FUJ00122059
Call Details E-0110300536 . Page 1 of 2
Post Office Account $10 Archive4.0 on PH4PatS10 on 23/02/2005 oO
hshpowermartt MSDCO01POADB02 FU] ITSU
Call E-0110300536 ©2002 Fujitsu Services Limited
Status: [Closed ‘Opened: I Tue 30 October 2001 11:38 Site:]247704
Severity [3B Closed:I Wed 31 October 2001 11.40 Customer:I1039
Priority: {4 ‘CSR/Team: I uk081610/ HSHS
Caller Details
Caller: IRodger Henry Adams Phone; GRO! Site:]247704
Title: I PostMaster Login: Department:
Caller ID: Location:
Call Problem Details
Product Type: [ Cail Type: [F I ProbType: [ROW I Probler
Problem Text: [pm says his screen keeps flickering and then tums itself off
Call Closure Details,
‘Closed: [31/10/2001 11:40 J Cause:[C01 I Repair:[RO1 I Resolution: [RS10
Text:I Call Close by Tina Wigens: ENG SWAPPED OUT MONITOR AND MAINS CABLE AND TESTED OK Call closure code of
FAILURE and repair code 821
oo
Call Asset Details
Asset ID:[2477044 Description: [CTX Flatscreen - Live PO Sites Serial No: [X54702414410240
Product:I PATCTXFLAT Description:I CTX Flatscreen - Live PO Sites Network ID:
Call SLA Details
‘SLA:]8 Hour / Clear call within & hours Contract SLA?:[N ‘Coverage Plan:]0800-2000
‘SLA Met?:TY ‘SLA Time (mins)-]721 Non-SLA Time (mins):[0
1: [CLOSE (Clear call) Met:IY I Target:[30/10/2001 1 (30/10/2001 14:04 [Completed [Mandatory
all Activity Log
OPEN Tue 30 October 2001 11:36 by GB082486 / HSH1 Saved: Tue 30 October 2001 11:38
New call taken by Nick Raniga: pm says his screen keeps flickering and then turns itself off
IAdvice Tue 30 October 2001 11:40 by GB082486 /HSH1 Saved: Tue 30 October 2001 11:40
Advised pm to check the cables and they are all fine
Information Tue 30 October 2001 11:41 by GB082486 / HSH1 Saved: Tue 30 October 2001 11:41
Screen has been like this for a few weeks
IAccess Times Tue 30 October 2001 11:41 by GB082486 / HSH1 Saved: Tue 30 October 2001 11:41
mon, tues, thurs, fri 9:00-5:30 wed 9:00-1:00 No lunch closure
IREASSIGN — Tue 30 October 2001 11:42 by GB082486 / HSH1 Saved: Tue 30 October 2001 11:42
Call # E-01 10300536 was Reassigned from Nick Raniga, Group HSH1 to Group HSHS reassign to HSH5 for
investigation
IREASSIGN Tue 30 October 2001 11:43 by GB082675 / HSHS Saved: Tue 30 October 2001 11:43
Call # E-0110300536 was Reassigned from Group HSHS to Emma Ryan, Group HSH5
[Access Times Tue 30 October 2001 11:45 by GB082675 / HSH5. Saved: Tue 30 October 2001 11:45
Access times’ mon, tues, thurs, fri 9:00-5:30 wed 9:00-1:00 No lunch closure
\Contacted Tue 30 October 2001 11:45 by GB082675 / HSH5S. Saved: Tue 30 October 2001 11:45
Contacted the pm he says his screen keeps flickering and then turns itself off, this monitor was replaced a few weeks
ago for the same problem.
Recommend Tue 30 October 2001 11:46 by GB082675 / HSHS Saved: Tue 30 October 2001 11:46
Recommend engineer to-site to swap out the monitor and check cables are fixed correctly, this call was logged at 11.38)
30/10/01
MODIFY Tue 30 October 2001 11:47 by GBO82675 / HSH5. Saved: Tue 30 October 2001 11:47
Call information modified by Emma Ryan Revision: Seriai #: to 'X547024T4410240' Tag: to '2477044' Item Descr.: to
‘CTX Flatscreen - Live PO Sites’ Prod. Descr.: from" to 'CTX Flatscreen - Live PO Sites’
IREASSIGN — Tue 30 October 2001 11:48 by GB082675 / HSH5 Saved: Tue'30 October 2001 11:48
Call # E-01 10300536 was Reassigned from Emma Ryan, Group HSHS to Group UKSS1
IREASSIGN Tue 30 October 2001 11:48 by Dispatch 1/ Saved: Tue 30 October 2001. 11:54
The projected arrival date for engineer 079638 is 30-10-2001 14:00:00 Engineer 079638 allocated
UPDATE — Tue 30 October 2001 13:40 by Dispatch 1/ Saved: Tue 30 October 2001 13:46
Engineer 079638 despatched to site at 30-10-2001 13:22:00 ** [No Remark entered.]
IUPDATE — Tue 30 October 2001 13:40 by Dispatch 1/ Saved: Tue 30 October 2001 13:46
Engineer'079638 arrived on site at 30-10-2001 13:35:00 ** [Engineer 079638 Logged On.]
linformation Tue 30 October 2001 17:07 by uk053128 / UKSS2 Saved: Tue 30 October 2001 17:07
http://hshpowermiart]POAEnqwebS! 0/Gall Détails:asp?Call+E-011.0300536:
FUJ00122059
FUJ00122059
Call Details E-0110300536 : Page 2 of 2
CALL COMPLETE
UPDATE — Wed 31 October 2001 01:28 by Dispatch 1/ Saved: Wed 31 October 2001.01:43
ENG SWAPPED OUT MONITOR AND MAINS CABLE.AND TESTED OK
UPDATE —_ Wed 31 October 2001 01:29 by Dispatch 1/ Saved: Wed 31 October 2001 01:43
Work completed
ENG VISIT Tue 30 October 2001 13:35 by 079638 / ENGINEERS Saved: Tue 30 October 2001 14:04
ENG SWAPPED OUT MONITOR AND MAINS CABLE AND TESTED OK Call closure code of FAILURE and repair
code 821
REASSIGN Wed 31 October 2001 01:43 by Dispatch 1/ Saved: Wed 31 October 2001 01:43
OTI monitor reassigned this call from Dispatch 1 to the Action Group HSHS as directed by the OTIReturn activity
UPDATE —- Wed 31 October 2001 01:28 by Dispatch 1/ Saved: Wed 31 October 2001 01:44
** [No Remark entered ]
IREASSIGN Wed 31 October 2001 11:39 by uk053128 / UKSS2 Saved: Wed 31 October 2001 11:39
Call # E-01 10300536 was Reassigned from Jake Drinkwater, Group UKSS1 to Group HSHS call complete
REASSIGN Wed 31 October 2001 11:40 by uk081610 / HSHS Saved: Wed 31 October 2001 11:40
Call # E-01 10300536 was Reassigned from Group HSHS to Tina Wigens, Group HSHS
CLEAR Tue 30 October 2001 14:04 by uk081610/ HSHS Saved: Tue 30 October 2001 14:04
ENG SWAPPED OUT MONITOR AND MAINS CABLE AND TESTED Ok Calll closure code of FAILURE and repair
code 821
CLOSE Wed 31 October 2001 11:40 by uk081610 / HSH5 Saved: Wed 31 October 2001 11:40
Call Close by Tina Wigens: ENG SWAPPED OUT MONITOR AND MAINS CABLE AND TESTED OK Call closure codg
of FAILURE and repair code 821
FUJ00122059
FUJ00122059
Call Details E-0201060008 Page 1 of 1
EERE Post office Account $10 Archive4.0 on PH4PatS10 on 23/02/2008 oO.
hshpowermartt MSDCO1POADB02 sronnene FUJITSU
Call E-0201060008 ©2002 Fujitsu Services Li
Status:IClosed Opened: I Sun 06 January 2002 04:28 Site: ]247704
Severity:/3B ‘Closed: I Sun 06 January 2002 04:55 Customer: I PATHWAY
Priority:I0 CSRiTeam: I UK061801 / SMCT
ee site atecneionnlnca
an
Caller Details
Calter: [Mark Rowlands. Site:]247704
Title:] wayne bragg (smc) Login: Department:
Caller ID: Location:
eee SIE
Call Problem Details
Product{PT02 Call Type:IS Problype:ISD11 Problem:
Type:
Problem] Critical counter event rec'd for node H24770400101 “corrupt storage unit was detected on volume 1 with LPN 2128, unit
Text: type 0" @ 03.39. No evt on TEC. Unloading event log. Kle ref: PCarroll909Z
Call Closure Details
Closed: } 06/01/2002 04:55 I Cause:[C21_ I Repair:]R79 I Resolution: [RS02
Text:I Call Close by Wayne Bragg: no further action required
— Call Asset Details
Asset ID; Description: Serial No:
Product: I WINNT Description: [Windows NT Network 1D:
Call SLA Details
SLA]? Day / Clear call within 7 days Contract SLA?:[N Coverage Plan:
‘SLA Met? I¥ ~__ SlATime (mins):I 26 Non-SLA Time (mins).[0
1: [CLOSE (Clear call) Met:IY I Target:] 13/01/2002 00:00 Done: ]06/01/2002 04:55 [Completed I Mandatory
Call Activity Log
OPEN ‘Sun 06 January 2002 04:28 by UK061801 / SMC1 Saved: Sun 06 January 2002 04:28
New call taken by Wayne Bragg: Critical counter event rec'd for node H24770400101 "corrupt storage unit was detected
on volume 1 with LPN 2128, unit type 0" @ 03.39. No evt on TEC. Unloading event log. Kle ref: PCarroll909Z
linformation Sun 06 January 2002 04:54 by UK061801 / SMC1 Saved: Sun 06 January 2002 04:54
event rec'd on TEC: corrupt sub_source = RIPOSTE TRAINING
CLEAR = Sun 06 January 2002 04:55 by UK061801 / SMC1 Saved: Sun 06 January 2002 04:55
corrupt storage unit detected, call can be closed
CLOSE — Sun 06 January 2002 04:55 by UK061801 / SMC1 Saved: Sun 06 January 2002 04:55
Call Close by Wayne Bragg: no further action required
ithttp://hshpowermait1/P.O AEnqwebS L0/CallDétails.asp?Cal
FUJ00122059
FUJ00122059
Call Details E-0202080430 Page 1 of 1
FEE Post office Account $10 Archive4.o on PH4PatS10 on 23/02/2005 food
hshpowermartt MSDCO1POADBO2 FUJITSU
Call E-0202080430 ©2002 Fujitsu Services Limited
Status: [Closed Opened: [Fri 08 February 2002 12:14 Site:]247704
Severity:[2C Closed: IFri 08 February 2002 14:24 Customer: I1039
Priority:I0 CSR/Team: I uk079831 / HSHS
— Caller Details
Caller: [Rodger Henry Adams Phone GRO ! Site: ]247704
Title: I PostMaster Login Department’
Caller 1D: Location:
Call Problem Details
Product Type: [ Call Type] C I ProbType:[CC44 I Problem: l
Problem Text:I Office is closed due to a robery possibly reopening on monday. H1 1352636
Call Closure Details, =
Closed: ] 08/02/2002 14:24 ] Cause:[CA6 il Repair. [Ret I Resolution: [RS09
Text:I Call Close by Garreth Jones: message board updated - smc informed - pmhice
Call Asset Details
Asset 1D; Description: Serial No}
Product: {Unknown product Description: [Unknown Product Network 10:I
Call SLA Details
SLA:]NO SLA7 No SLA defined for this call. Contract SLA?:]N Coverage Plan’
SIA Met?:[Y ‘SLA Time (mins):I 129 Non-SLA Time (mins):I0
Call Activity Log
OPEN —_—Fri 08 February 2002 12:11 by gb083557 / HSH1 Saved: Fri 08 February 2002 12:14
New call taken by Matthew Hall: Office is closed due to a robery possibly reopening on monday. H11352636
IREASSIGN Fri 08 February 2002 12:18 by gb083557 / HSH1 Saved: Fri 08 February 2002 12:18
Call # E-0202080430 was Reassigned from Matthew Hall, Group HSH1 to Group HSHS reassigned for your information
IREASSIGN Fri 08 February 2002 12:34 by GB082729 / HSH5 Saved: Fri 08 February 2002 12:34
Call # E-0202080430 was Reassigned from Group HSHS to Paul Corrick, Group HSH5 Please update as required -
Thanks
Information Fri 08 February 2002 12:56 by uk081284/ HSHS Saved: Fri 08 February 2002 12:56
Office is closed due to a robery possibly reopening on monday 11 feb. i have updated message board and passing to
smeé for info.
IREASSIGN Fri 08 February 2002 12:57 by uk081284/ HSHS Saved: Fri 08 February 2002 12:57
Call # E-0202080430 was Reassigned from Paul Corrick, Group HSH5 to Group SMC4
IMODIFY Fri 08 February 2002 12:57 by uk081284/ HSHS Saved: Fri 08 February 2002 12:57
Call information modified by Paul Corrick CSR ID:
IREASSIGN Fri 08 February 2002 14:15 by uk066075/ SMC4 Saved: Fri 08 February 2002 14:15,
Call # E-0202080430 was Reassigned from Group SMC4 to Group hsh6 info noted thanks
CLEAR Fri 08 February 2002 14:22 by uk079831 / HSHS Saved: Fri 08 February 2002 14:22
message board updated - sme informed -
CLOSE Fri 08 February 2002 14:24 by uk079831 / HSHS Saved: Fri 08 February 2002 14:24
Call Close by Garreth Jones: message board updated - sme informed - pmhtce
IMODIFY Fri 08 February 2002 18:16 by GB082299 / HSH1 Saved: Fri 08 February 2002 18:16
Call information modified by Donna Moulds Customer ID: from 'POCL' to '1039' Cust. Name: from ‘Post Office Counters
Limited’ to ‘Post Office Sites’
“shttp://ishpowermart l/PO AEnqwebS 10/CallDetails:asp?Call+E“020208043 0
FUJ00122059
FUJ00122059
Call Details E-0202110950 Page 1 of 1
FERSESRAM Post Office Account $10 Archives.0 on PH4PatS10 on 23/02/2008 oO
hshpowermartt MSDC01POADB02 FU] ITSU
Call E-0202110950 ©2002 Fujitsu Services Limited
Status: [Closed ‘Opened: I Mon 11 February 2002 12:38 Site:]247704
Severity:}2¢ Closed: I Mon 11 February 2002 12.39 Customer. )1039
Priority: [0 CSRiTeam: I GB083013 / HSH
Caller Details
Caller [Rodger Henry Adams Phonet Site: ]247704
Title: IPostMaster Login: Depariment.
Caller ID: Location:
_— ee ek
Call Problem Details
Product Type: [ Call Type: I E I ProbType: [ENO3 I Problem:]
Problem Text:I Julie nbsc says that the office has re-opened after a robbery
Call Closure Details
New call taken by Victoria McDermott: Julie nbsc says that the office has reopened after a robbery.
Call Close by Victoria McDermott: admin call.
Closed: ] 14/02/2002 12:39 I Cause:[CA7 I Repair:[RC4 I Resolution: [RS08
‘Text: I Call Close by Victoria McDermott: admin call
— Call Asset Details
‘Asset ID, Description: Serial No:
Product: [ADMIN Description: Network 1D:
Call SLA Details
‘SLA‘[NO SLATNo SLA defined for this call. Contract SLA?:]N Coverage Plan:
SLA Met?:1Y ‘SLA Time (mins):I0 ‘Non-SLA Time (mins):[0
Call Activity Log
]OPEN — Mon 11 February 2002 12:37 by GB083013/HSH1 Saved: Mon 11 February 2002 12:38
ICLOSE Mon 11 February 2002 12:39 by GB083013 / HSH1 Saved: Mon 11 February 2002 12:39
“tise: shttpi//hshpowermartl/POAEnqwebS I 0/CallDetails:asp?Call=E20202:1:1 0950.
FUJ00122059
FUJ00122059
Call Details E-0202230004 Page 1 of 1
Post Office Account $10 Archive4.0 on PH4PatS10 on 23/02/2005 oO
hshpowermartt MSDCO1POADB02 FUJITSU
Call E-0202230004 ©2002 Fujitsu Services Limited
Status:IClosed Opened: I Sat 23 February 2002 04:11 Site: I247704
Severity:I}3 8 Closed: I Sat 23 February 2002 04.15 Customer. I PATHWAY
Priority:I0 CSR/Team: I gb083797 / SMC1
saoek —
Caller Details, .
Caller: IRodger Henry Adams Phon H Site:] 247704
Title: Ann-Marie Collin - SMC LoginI ~ ‘Department:
Caller 1D Location:
Cail Problem Details
Product] PT03. Cail Type:IS ProbType:ISD11 Problem:I
Type:
Problem] Critical NT event received on 23.02.02 @ 03.40: A fatal error has occurred. A corrupt storage unit was detected on
Text:] volume ... with LPN ... UnitType ... (0xC105003F). The message store will be shut down abnormally. Kel Ref: pcaroll909z
states: 1) SINGLE COUNTER SITE (for multi-counter sites see (2) below) 1.1) Check the SUB_SOURCE of the event on
the TEC or by Retrieving an event log 1.2) If i's in the Training MessageStore - ignore Event, it should clear itself 1.3) If I's
in RiposteMirror Delete all Squirrels (first) THEN swap the *MIRROR DISK* (NOT THE COUNTER !) on the same day (ie.
before cleardesk runs at 03:00 next morning).
a
Call Closure Details
Closed: ]23/02/2002 04:13 I Cause:[C21 I Repair: [R81 I Resolution: [RSO8
Text: [Call Close by Ann-Marie Collin: Training message stores deleted, closing call.
Call Asset Details —
‘Asset iD: Description: Serial No:
Product. IPATICLX365/400B Description: I Multi Counter Gateway 400-Live PO Sites Network 1D,
— Call SLA Details
SLA]? Day 7 Clear call within 7 days Contract SLA?.[N Coverage Plan:
SLA Met I¥ SLA Time (mins).I1 Non-SLA Time (mins)-[0
ICLOSE (Clear call) Target: /02/03/2002 00:00 Done: [23/02/2002 04:13 [Completed [Mandatory I I
OPEN Sat 23 February 2002 04:09 by gb083797 / SMC1 Saved: Sat 23 February 2002 04:11
New call'taken by Ann-Marie Collin: Critical NT event received on 23.02.02 @ 03.40: A fatal error has occurred: A corrupt
storage unit was detected on volume ... with LPN ... UnitType ... (OxC105003F). The message store will be shut down
abnormally. Kel Ref: pcaroli909z states: 1) SINGLE COUNTER SITE (for mult:counter sites see (2) below) 1.1) Check the’
‘SUB_SOURCE of the event on the TEC or by Retrieving an event log 1.2) If i's in the Training MessageStore -ignore
Event, it should clear itself 1.3) If It's in RiposteMirror Delete all Squirrels (first) THEN swap the *MIRROR DISK* (NOT
THE COUNTER !!) on the same day (ie. before cleardesk runs at 03:00 next morning).
Information Sat 23 February:2002 04:12 by gb083797 / SMC1 Saved: Sat 23 February 2002 04:12
‘Sub_Source found to be in Riposte Training.
ICLEAR —_ Sat 23 February 2002 04:13 by gb083797 / SMC1 Saved: Sat 23 February 2002 04:13
Training message stores deleted. .
CLOSE —_Sat 23 February 2002 04:13 by gb083797 / SMC1 Saved: Sat 23 February 2002 04:13
Call Close by Ann-Marie Collin: Training message stores deleted, closing call.
23/02/2005.
httpi//hshpowermartl/POAEnqwebS1 0/GallDetails“asp?@all=E-0202230004.