FUJ00122196
FUJ00122196
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a)
and 5B, MC Rules 1981, r 70)
Statement of Andy Paul Dunks
Age if under 18 Over 18 (If over 18 insert ‘over 18')
This statement (consisting of -6-- pages each signed by me) is true to the best of my knowledge and
belief and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have
wilfully stated in it anything which I know to be false or do not believe true.
Dated the 22 dayof March 2006
Signature
I have been employed by Fujitsu Services, Post Office Account, formally ICL Pathway Ltd.,
since the 11" March 2002 as an IT Security Analyst where I am involved in IT Security for the
POA I am authorised by Fujitsu Services to undertake extractions of audit data held on the
Horizon system and to obtain information regarding system transaction information processed
on the Horizon system.
I have been asked to provide details and information on the reports of monitor faults, polling
failures, equipment failures and calls for advice and guidance logged by the Horizon System
Helpdesk recorded during the period November 2003 to November 2004 for the Gaerwen Post
Office - FAD Code 160604
I have reviewed the helpdesk calls pertaining to this office and during the period 1st November
2003 to the 30" November 2004 there were 14 calls from Gaerwen Post Office - FAD Code
160604 to the Helpdesk. I am of the opinion that none of these calls relate to faults which
would have had an effect on the integrity of the information held on the system. A breakdown
and an overview of the calls are given in date order below:
Details and an overview of the calls are given in date order below:
16 February 2005 13:29hrs, Calli. ER
out, but has a difference on his reports, pm wants help adjusting stock. Resolution: balancing
issue, referred to NBSC Team - Call Closed.
+ Pm states has gone to rem his cheques
23 April 2005 08:21hrs, Call Reference: Post Office Manager (POM) states
Signature Signature witnessed by
CSO11A (Side A) Version 3.0 11/02
FUJ00122196
FUJ00122196
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)
Continuation of statement of Andrew Paul Dunks
his gateway counter has not loaded "please telephone horizon for instruction". Resolution:
Key refresh not completed successfully, advised to reboot both counters which resolved issue —
Call Closed.
18 June 2005 05:21hrs, Call Reference; - CRITICAL EVENT RCVD on
H16060400102 @ 03:31 18th Jun 2005 - The device, \device\harddiskO\partition’ had a bad
block. Resolution: Remotely rebooted counter - Call Closed.
02 July 2005 09:37hrs, Call Reference! — PM had to reboot because the
system was down and cannot pass the Ap recovery. Resolution: referred PM to NBSC — Call
Closed.
02 July 2005 09:41hrs, Call Reference, GRO
at site. PM states he has a screen freeze. Resolu
i pat at NBSC transferred postmaster
Advised PM to reboot — Call Closed.
02 July 2005 10:06hrs, Call Referenc — Counter frozen. PM said it keeps
going to APO recovery screen. Resolution: PM to leave off for 5 minutes and reboot, but this
time not to proceed with AP recovery screen, Advised Pm to re-calibrate the screen, — Call
Closed.
02 July 2005 10:57hrs, Call Reference! = PM states that the touch screen is
not responding. Resolution: Advised Pm to re-calibrate the screen — Call Closed.
13 July 2005 23:10hrs, Call Reference — A ccritical event has been received
for counter H16060400102, ‘The device, \device\harddiskO\partition1 had a bad block..
Resolution: Remotely re-booted counter which resolved fault - Call Closed.
withdrawals have a zero entry for the value. Resolution: Transferred PM to NBSC - Call
Closed.
Signature Signature witnessed by
CSOt1A Version 3.0 11/02
FUJ00122196
FUJ00122196
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)
Continuation of statement of Andrew Paul Dunks
requires OSP. Resolution: OSP given — Call Closed.
31 October 2005 14:16, Call Reference, GRO __ + Catherine at NBSC states that the
PO closed on 13/10/05 due to audit. it closed at 8:38 and re-opened at 11:20. Resolution: PO
re-opened — Call Closed.
29 November 2005 10:35hrs, Call Referenc —BRANCH IS TEMP CLOSED
AFTER AUDIT. PM SUSPENDED. AWAITING POL AREA INTERVENTION OFFICE VISIT.
Resolution: Branch closed under FAD160604 and re-opened under new FAD - Call Closed.
this office has been closed
since 24/10/05 and the last EOD is 01/12/05. Resol Counters have been locked down
and removed, PO is due to open under new FAD.- Call Closed.
At various times on the 22™ March 2006 hardcopy printouts of the 14 calls detailing the
information recorded on the helpdesk database for the required date period were produced. I
now produce the hardcopy printouts as Exhibit APD/01.
Any records to which I refer in my statement form part of the records relating to the business of
Fujitsu Services. These were compiled during the ordinary course of business from information
supplied by persons who have or may reasonably be supposed to have personal knowledge of
the matter dealt with in the information supplied, but are unlikely to have any recollection of the
information or cannot be traced. As part of my normal duties, I have access to these records.
Signature Signature witnessed by
CSOt1A Version 3.0 11/02