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Message
From: Thomas Penny [/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=THOMASP]
Sent: 04/10/2010 15:39:53
To: Jenkins Gareth GI [/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=GARETH.JENKINS]
Subject: FW: Duplicatation of Transaction Records in ARQ Returns
Attachments: Gareth - DRAFT Duplicated Records V2 (3).doc
Gareth
A slight amendment request from POL is attached. Are you still happy to adopt?
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
Tel:
Mob:
Fax:
E-Mail: penny. thomas¢
Web: http://uk.fujitsu.com <http://uk. fujitsu.com/>
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London wiu
3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu Services does not guarantee that this E-mail has not been
intercepted and amended or that it is virus-free
From: Mark Dinsdale i.
Sent: 04 October 2010 1
To: Thomas Penny
Cc: Jane M Owen
Subject: RE: Duplicatation of Transaction Records in ARQ Returns
Penny, I have just spoken with Juliet and have added in an extra line from the first witness statement at
the request of Juliet.
Could you check this is okay please, then we can go with this hopefully
Regards
Mark
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From: Thomas Penny
Sent: 04 October 2010137257
To: Mark Dinsdale
Cc: Jane M Owen
Subject: FW: Duplicatation of Transaction Records in ARQ Returns
Mark
I've spoken with Gareth this morning and he's happy with this statement. Do you need a signed copy yet?
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
a GRO
Fax:
E-Mail: penny. thoma:
web: http: //uk. fujitsu.com <http://uk.fujitsu.com/>
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London wiu
3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu Services does not guarantee that this E-mail has not been
intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 17 September 2010 12:03
To: ‘Mark Dinsdale’
Cc: Jane M Owen
Subject: FW: Duplicatation of Transaction Records in ARQ Returns
Mark
Is this for Rinkfield?
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
Tel:
Mob:
Fax
E-Mai penny. thomas -
Web: http://uk.fujitsu.com <http://uk. fujitsu.com/>
FUJ00122995
FUJ00122995
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London wiuU
3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu Services does not guarantee that this E-mail has not been
intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 17 September 2010 12:01
To: 'Mark Dinsdale’
Cc: Jane M Owen
Subject: RE: Duplicatation of Transaction Records in ARQ Returns
Mark
As agreed during our call this morning I have put together a draft statement for Gareth, which I hope
covers your requirements - please could you confirm?
I will send to Gareth before I leave today.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
Tel:
FUJ00122995
FUJ00122995
Mob:
Fax:
E-Mail: penny. thomasi_
Web: http://uk.fujitsu.com <http://uk. fujitsu.com/>
Fujitsu Services Limited, Registered in England no 96056, Registered office 22, Baker Street, London wiU
3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu Services does not guarantee that this E-mail has not been
intercepted and amended or that it is virus-free.
From: Mark Dinsdale}
Sent: 16 September 2010 16:48
To: Thomas Penny
Cc: Jane M Owen
Subject: FW: Duplicatation of Transaction Records in ARQ Returns
Penny, this is for Gareth and a reword of his witness statement. He want to give me a call to discuss.
Thanks
Regards
Mark
From: Juliet Mcfarlane
Sent: 16 September 2010 16:45
To: Mark Dinsdale; Jane M Owen
Subject: RE: Duplicatation of Transaction Records in ARQ Returns
Mark Jane
Further to our discussion regarding this matter.
We will need to provide a statement in due course to deal with the duplication of data. I mentioned that
jit would be helpful if Gareth's statement could be revisited in part. I am attaching your draft with a
few comments which should be amended in conjunction with Gareth's statement.
The statement will have to be made by Gareth or someone who understands the technicalities.
After tomorrow I will be next in the office on the 4th October. Rob Wilson is aware of this matter
should you need to discuss this before then
Juliet McFarlane
Principal Lawyer
Legal Services, Criminal Law Team
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From: Mark Dinsdale
Sent: 13 September 2010 12:07
To: Juliet Mcfarlane
Subject: FW: Duplicatation of Transaction Records in ARQ Returns
Juliet, do you think this draft would be okay. I'11 run it past Penny at Fujitsu and ask them to ‘top
and tail’ it into a witness statement if you're happy with it (ignore the attachment, this is the
original).
On audits of transactions, there occurs a duplication of records when records were in the process of
being recorded purely for audit purposes from the correspondence servers to the audit servers. This has
always been the case; however the mechanism used on Horizon to retrieve audit data took this into account
and only presented one instance of such duplicate data. As offices have migrated to the new HNGx
application, any requests made for audit data during this period, the mechanism used to filter out
duplicates did not remove them from the audit data.
The duplicates only occur in the audit data, and does not effect the actual physical transactions
recorded on any counter at any outlet.
This problem has now been resolved, however a small number of audit requests made during the period from
HNGx migration until the resolve will show the duplicate transactions.
Regards
Mark
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