FUJ00146142
FUJ00146142
Call E-0402130267 ©2002 Fuiitsu Services Limited
Severity: (elec Fri 13 February 2004 12:02 Gistomen
Priority: (as (Sy i sI UK951605 / HSH5
Produ! 1p: oa: I oe ET
(lee 13/02/2004 12:02 Cause: Repair: Resolution’ SEP)
Status: rice) Fri 13 February 2004 10:46 Site
Caller Details
(e2/EaILee Castleton i ics 213337
af PostMaster
Call Problem Detail
Marie @ NBSC - PM adv his system is doubling up cash declarations and cutting off cheques they still appear the next day
Call Closure Details
{I Call Close by Tony Law: PM states his checques keep carrying over from the day before. advised pm to call back if happens again as only happened the once on
the 11th and cannot chech event log to see if he cut off as pm rolled over since then. ref gi
JOPEN
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MODIFY
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MODIFY
IEscalate
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CLOSE
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Call Asset Details
Product: [Suteki y Description: eR} Network ID:
Call Activity Log
13 February 2004 10:45 by UK951605 / HSHS Saved: 13 February 2004 10:46
New call taken by Tony Law: Marie @ NBSC - PM adv his system is doubling up cash declarations and cutting off cheques they still appear the next day
13 February 2004 10:48 by UK951605 / HSHS Saved: 13 February 2004 10:48
NBSC adv they have: Checked that he is cutting everything off properly, cash figures are being done properly
13 February 2004 10:49 by UK951605 / HSHS Saved: 13 February 2004 10:49
PM has insisted on a system check
13 February 2004 10:50 by UK951605 / HSHS Saved: 13 February 2004 10:51
Call information modified by Tony Law Associated Ref: from " to "h-13045120"
13 February 2004 10:51 by UK951605 / HSHS Saved: 13 February 2004 10:51
Problem has been happenign for 5 weeks
13 February 2004 10:51 by UK951605 / HSHS Saved: 13 February 2004 10:51
Everytime stock has been remmed in they have had a loss that night.
13 February 2004 10:51 by UK951605 / HSHS Saved: 13 February 2004 10:51
‘Snapshots and txn logs agree with PM's figures
13 February 2004 10:52 by UK951605 / HSHS Saved: 13 February 2004 10:52
PM adv NBSC have done: txn logs, giro banks logs, reconcilations, Rems in/out, stock holding.
13 February 2004 10:53 by UK951605 / HSHS Saved: 13 February 2004 10:53
PM adv there is a Sunday decs but no one is on site to do this on a Sunday.
13 February 2004 10:54 by UK951605 / HSHS Saved: 13 February 2004 10:54
‘SU: AA Username: LCA001 Manifested: 5 weeks ago PM adv he did not rem in any stock last week and balanced perfectly, every week hat he does rem stock in
the balance is wrong
13 February 2004 11:34 by UK951605 / HSHS. Saved: 13 February 2004 11:54
Call information modified by Tony Law Associated Ref: from ‘h-13045120' to 'h-130451200 0"
13 February 2004 11:54 by UK951605 / HSHS. Saved: 13 February 2004 11:54
escalated to heather dryden
13 February 2004 11:54 by UK951605 / HSHS Saved: 13 February 2004 11:54
pm states on the cheques listing for the 4 1th it states all of cheques for the 10th as well. when i got him to go through his checks pm sttaed this has happened
more than once but when going thorugh his cheques it had actually happened just the once. pm sttaed he was sure he cut off, so advised i would log all details
and to call back if happens again.
13 February 2004 12:02 by UK951605 / HSHS Saved: 13 February 2004 12:02
Call Close by Tony Law: PM states his checques keep carrying over from the day before. advised pm to call back if happens again as only happened the once on
the 11th and cannot chech event log to see if he cut off as pm rolled over since then. ref given to pm to call back.
16 February 2004 09:51 by 062457 / HSH4 Saved: 16 February 2004 09:53
Call information modified by Elizabeth Smith Call Type: from 'X' to 'S' Cause: from 'CM2' to ‘CQ5' Product ID: from 'Non Horizon Business’ to 'EPOSS' Repair:
from 'R74' to 'RF1' Severity: from '2' to '3'....etc