FUJ00146181
FUJ00146181
Call E-0403040524 002 Fulitcu Services Limit
B31 213337
Customer: [Ki]
CSR/Team: [SEY<E7ZEa Sab)
Ti] Line Manager
Call Problem Details
cal ype SE oot:
ios ull. 4] Line manager states the PM is still getting large discrepancies and wants to know whats going on.
Call Closure Details
(eel 04/03/2004 11:41 Cause: Resolution: EXE)
Call Close by Elspeth Neilson: Line manager reporting large discrepancies. Advised that the discrepancies are not caused by software/hardware, as stated in
closed call £0402251077.
Call Asset Details
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Call Activity Log
04 March 2004 11:18 by uk952352 / HSH5S: Saved: 04 March 2004 11:28
New call taken by Elspeth Neilson: Line manager states the PM is still getting large discrepancies and wants to know whats going on
04 March 2004 11:38 by uk952352 / HSH5S. Saved: 04 March 2004 11:38
Advised the discrepancies are caused by the difference between the transactions they have recorded on the system and the cash they have declared, and are not
being caused by the software or hardware. This is stated in closed call £0402251077.
Information 04 March 2004 11:39 by uk952352 / HSH5 Saved: 04 March 2004 11:39
PM happy to continue unassisted. Ref no offered.
ICLEAR 04 March 2004 11:40 by uk952352/ HSHS Saved: 04 March 2004 11:40
The discrepancies are caused by the difference between the transactions they have recorded on the system and the cash they have declared, and are not being
caused by the software or hardware.
ICLOSE 04 March 2004 11:41 by uk952352 / HSHS Saved: 04 March 2004 11:41
Call Close by Elspeth Neilson: Line manager reporting large discrepancies. Advised that the discrepancies are not caused by software/hardware, as stated in
closed call E0402251077.