FUJ00152582 - Email from Brian Pinder to Gareth Jenkins re: Fujitsu Statements - Gaerwen - ARQs explaining transaction issues

Evidence on official site

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From: Pinder Brian{/O=ICLIOU=UKSOUTH FEL01/CN=RECIPIENTS/CN=PINDERB]
44 AM (UTC)

Sent: Wed 22/03/2006 8:
To: Jenkins Gareth Gli
Subject: I RE: Fujitsu Statements Gaerwen

Gareth

Grateful for your quick response, I will ask Neneh will put it into statement form today for your perusal and signature on Thursday
if thats ok.

Once again many thanks.

Kind Regds Brian

From: Jenkins Gareth GI

Sent: 21 March 2006 16:58

To: Pinder Brian

Subject: RE: Fujitsu Statements Gaerwen

Brian,

I've had a look at the ARQs and I think there is sufficient info there to explain in most cases why there are zero value
transactions. I suggest the following as a brief explanation:

There are three main reasons why a zero value transaction may be generated as part of the banking system:
1. The transaction has no financial effect (ie a Balance Enquiry or a PIN Change)
2. The transaction has been declined by the Bank
3. There has been some sort of System Failure

Each transaction has associated with it a Response Code field which identifies what has happened. These
values are included (together with their descriptions) in the ARQs. In summary:

e RespCd = 1, means that the transaction was Authorised by the Bank. If it is for zero value, then this
means it had no Financial effect. In all the example, such transactions were PIN Changes or Balance
Enquiries where this is indeed the case.

e  RespCd has a value between 2 and 10 means that the transaction was Declined by the Bank. The
actual value indicates why (eg 3 means that the PIN was invalid and 4 means Insufficient funds)

e RespCd with a value greater than 10 implies some sort of system failure.

Does that provide you with enough detail? Identifying exactly why a given response code was generated in each case
and the exact circumstances under which each one can be generated is much harder, but I suspect that is
unnecessary in this case.

From the examples the following are the Response Code values that occur:
1 - Authorised OK
3 - Declined - Invalid PIN
4 - Declined - Insufficient Funds
6 - Declined - Usage (amount)
8 - Declined - Other
23 - Timeout
26 - Failed by Fl: System Unavailable - Return Card

Note that the text varies in the ARQs, but the meaning is basically the same.

Regards
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Gareth

This e-mail is only for the use of its intended recipient. Its contents are confidential and may be privileged. Fujitsu Services does not guarantee that this e-mail
has not been intercepted and amended or that it is virus-free.

Gareth Jenkins
Distinguished Engineer
Applications TDA

Post Office Account

Fujitsu Services
Lovelace Road, Bracknell, Berkshire, RG12 8S!

Tel: } Internal:
Mobile: GRO

email: Gareth.

Web: http://uk. fujitsu.com

Fujitsu Services Limited, Registered in England no 96056, Registered Office 26, Finsbury Square, London, EC2A 1SL

From: Pinder Brian

Sent: 21 March 2006 16:32

To: Jenkins Gareth GI

Subject: FW: Fujitsu Statements Gaerwen

Gareth

Re Tel-con

As discussed please see extract from a recent email below in italics from Graham Ward......regarding
providing a statement about nil transactions and online banking. If you are able to put something
together for us I would be very grateful. If you send it bak I will arrange for Neneh or Penny

to write into a statement for your signature.

On a separate matter, I also require a witness statement in respect of the following ARQ's 0506/401,
459 and 460, all of which relate to Gaerwen SPSO.

We need the usual (leave out para's H(b) and J, but we do need para K (call

logs) covering an analysis over the period 01/11/04 - 30/11/05, Penny - you may recall this one which
relates to nil transactions, my previous e mails dated 14th, 21st and 25th October refer. Can you add
an extra paragraph in your statement explaining how on-line banking transactions are processed
and the data downloaded and how nil transactions can occur.

Once again Many thanks for your assistance in this.
Regds Brian

-----Original Message-----

From: Thomas Penny

Sent: 21 March 2006 15:33

To: Pinder Brian

Subject: FW: Fujitsu Statements Gaerwen

Brian

Please see attached note from Graham.
Kind regards
Penny

-----Original Messagi
_From: graham.c.wardi
i GRO

Sent: 21 March 2006 15:10

To: Thomas Penny

Subject: Re: Fujitsu Statements Gaerwen

these are the Nil transactions you sent us.......... and will need to be
produced and explained within your (Brian's) statement

(See attached file: ARQ459 Analysis Nov 04.xls)(See attached file: ARQ 460
Analysis May 05.xls)(See attached file: ARQ401 Analysis.xls)

speak soon

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