FUJ00152605 - Lee Castleton Case Study: Email chain from Gareth Jenkins to Brian Pinder cc Penny Thomas Re: Post Office Limited v Mr L Castleton

Evidence on official site

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From: Jenkins Gareth GI

Sent: Fri 09/06/2006

To:

Ce:

Subject: I RE: Post Office Limited v Mr L Castleton
Brian,

It is correct that we do update the software remotely and that a software update could result in the desktop being
closed and restarted. However even then, I don’t see how it would result in losses as is being claimed. Also software
updates are relatively rare and normally only take place between 20:00 and 01:00 and again between 04:00 and 07:00
with occasional extensions at the weekends. This puts them well outside the normal operational hours of Horizon.

I think he is clutching at straws. However I guess we do need to cover this angle.

I would expect the system to record details of all software updates and when they took place at which branches.
However I don’t know how long these are retained and whether they are included in the Audit Trail so that you can
check out the history for Marine Drive in 2004.

Jane Collins is probably a good place to start, particular for confirmation of when exactly the software distribution
windows are and what would have been likely to happen at the time in question. If more detail as to finding exact
software update details is required, may need to go to Glenn Stephens, but I'd start with Jane.

Hope this moves you in the right direction

Regards

Gareth

Gareth Jenkins
Distinguished Engineer

Applications Architect
Post Office Account

http:/uk fujitsu.com

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From: Pinder Brian

Sent: 09 June 2006 14:22

To: Jenkins Gareth GI

Cc: Thomas Penny

Subject: FW: Post Office Limited v Mr L Castleton

Gareth ci Penny

I would like to run this by you first as I hope you might be able to either answer the query (hopefully) or point
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me in the right direction?
See below request for information.

Regds Brian

From: Stephen Dilley! GRO

Sent: 08 June 2006 1525 qr
To: Pinder Brian _ i

Cc: graham.c.warc. mandy.talbot__

Subject: Post Office Limited v Mr L Castleton

Dear Brian

Firstly, I would like to thank you and your team for finding the time to meet us on Tuesday.
We found the meeting to be really worthwhile, helpful and productive. We will circulate a note
of the meeting shortly, just for everybody's record.

In the meantime, I attach a letter received on 7 June from Mr Castleton's solicitors. I have
highlighted the two paragraphs that I would like you to have a quick look at. Basically they
state the Horizon system is equipped with a facility via which its operating software can be
updated remotely via the connection to the PO's head office and that the system sometimes
went off line when there are software updates. They have therefore asked for documents
relating to the updating of the software of the system. My view is that they are making a stab
in the dark, but please could you ask your team whether they would have or could obtain any
records of software updates?

I look forward to hearing from you as soon as possible.
Kind regards.
Stephen Dilley

Solicitor
for and_on behalf of Bond Pearce LLP

c-)
www. bondpearce.corr

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