FUJ00154685
FUJ00154685
Peak Incident Management System
Call Reference — PC0155120 Call Logger _Customer Call_ -- EDSC
Release Reported In -- T80 Top Ref 146976
Call Type Live Incidents Priority B -- Business restricted
Contact EDSC Call Status Closed -- S/W Fix Available to Call Logger
Target Date 09/03/2008 Effort (Man Days) 0
Summary FAD485611 DEF stock unit has not rolled over
All References Type Value
SSCKEL KEL dsed56280
SSC OCR OCR 18249
TRIOLE for Service 146976 .
Progress Narrative
[ate:06-Mar-2008 08:29:08 User: Customer Call_
caLL PC0155120 opened
etails entered are:~
summary:Shuan @ NBSC states he has confirmed with the PM a
call Type:L
call Priority:B
Target Release: T80
outed to:EDSC - _Unassigned_
Date/Time Raised: Mar 6 2008 8:13AM
lbriority: B
contact Name: Tony
contact Phone:
wiginator: XXXXXxX@TFSO1
riginator's reference: 146976
product Serial No:
485611
Product Site
shuan @ NBSC states he has confirmed with the PM and states that all the stock units have been rolled over into TP 12 except from
the default stock unit which is automatically rolled over
incident History:
bo08-03-06 08:13:07 [I Howard, Kayleigh]
INIT : create a new request /incident/problem/change/issue
2008-03-06 08:18:29 [ Howard, Kayleigh]
lLoG : PM states he tried to attach a user to the deafult stock unit last night and got the message that he couldn't as the the
Jiefault stock unit was in the process of balancing
2008-03-06 08:22:01 [ Howard, Kayleigh]
loc : PM states his username is Ad
lattached to stock unit BC
and the user he has tried to attach to default is JYEOO1- at the moment they are still
PM states the branch has rolled over but this stock unit hasn't
lM states he did all his balancing on node 1
2008-03-06 08:23:24 [ Howard, Kayleigh]
toc : PM states he did the rollover yesterday 05/03/08 @ 18:30/18:45
2008-03-06 08:24:06 [ Howard, Kayleigh]
toc : please investiagate why the default stock unit has not automatically gone over to the next TP and yet the branch has rolled
over
2008-03-06 08:25:40 [ Howard, Kayleigh]
ITR : Transfer ‘group’ from 'HSH5' to ‘PEAK’
bate: 06-Mar-2008 09:21:01 User:Cheryl Card
Product EPOSS & DeskTop -- Balancing (version unspecified) added.
jDate:06-Mar-2008 09:21:38 Uscr:Cheryl Card
[fhe call summary has been changed fromI
shuan @ NBSC states he has confirmed with the PM a
(fhe call summary is now:-
JPAD485611 DEF stock unit has not rolled over
FUJ00154685
FUJ00154685
bate: 06-Mar-2008 09:22:27 Uscr:cheryl Card
the Call record has been assigned to the Team Member: Lina Kiang
progress was delivered to Provider
[Date:06-Mar-2008
Reference Added:
User:bina Kiang
824
6-Mar-2008 11:01:50 User:Mik Peach
249. Approv
Jbate:06-Mar-2008 11:48:24 User:Lina Kiang
Reference Added: KEL dsed56280
pate:06-Mar-2008 11:53:18 User:Lina Kiang
[Start of Response]
[the root cause of this problem is due to a rare timing issue: when SI
jeans at the same time (explained in KEL dsed5628Q) .
:DEF rolled last night at Jpm and a software process which
the DEF stock unit has now been corrected (OCR 18249) and the PM should be ok to attach to it and more importantly rollover next
Ire.
[End of Response]
lkesponse code to call type L as Category 60 -- Final -- S/W Fix Released to Call Logger
routing to Call Logger following Final Progress update.
service Response was delivered to Consumer
jDate:06-Mar-2008 11:53:18 User:Lina Kiang
CALL PCO155120 closed: Category 60 Type 1
Joate:06-Mar-2008 11:53:18 U.
Defect cause updated to 14
er:Lina Kiang
Development ~ Code
Root Cause Development - Code
Logger i _Customer Call_ -- EDSC
Subject Product EPOSS & DeskTop -- Balancing (version unspecified)
Assignee _Customer Call_ -- EDSC
Last Progress 06-Mar-2008 11:53 -- Lina Kiang