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From: Thomas Penny[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=THOMASP]
Sent: Thur 14/08/2008 8: 6 AM (UTC)
To: Jenkins Gareth G!
; Holmes Alani
Meek Steven'_ Sewell Peter (FELO
Ce: Pritchard Howard!” “; Pinder Bria
Subject: I RE: Branch 141832 Craigpark
Attachment: Record of Meeting 13 August 2008.doc
Hi
I've put together a record of our meeting yesterday, and attach
Kind regards
Penny
From: Thomas Penny
Sent: 13 August 2008 09:23
To: Jenkins Gareth GI; Holmes Alan; Meek Steven; Sewell Peter (FELO1)
Subject: RE: Branch 141832 Craigpark
Importance: High
Hi All
I've spoken to Pete and he is able to ring in. Could we start at 9.30? If I can't get the meeting room next door to ther
audit room we can meet in the audit room.
Many thanks
Penny
From: Jenkins Gareth GI
Sent: 13 August 2008 08:13
To: Thomas Penny; Holmes Alan; Meek Steven; Sewell Peter (FELO1)
Subject: RE: Branch 141832 Craigpark
Penny,
Sorry, but I’m on leave tomorrow and Friday.
My Outlook Calendar should be up-to-date with my availability.
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Royal Mail Group Account
e Road,
http:/uk fujtsu.com
ws Please consider the environment - do you really need to print this email?
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does not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 12 August 2008 17:44
To: Jenkins Gareth GI; Holmes Alan; Meek Steven; Sewell Peter (FELO1)
Subject: FW: Branch 141832 Craigpark
Hi All
Pete has asked me send a note to set up a meeting to discuss this issue.
Can everyone make 10.00, Thursday 14 August?
I've sought out relevant Peaks and KEL and attach.
Kind regards
Penny
<< File: View KEL dsed5628Q.htm >> << File: PC0152376.htm >> << File: PC0152421.htm >>
From: _ Sewell Peter (FELO1)
Sent: 12 August 2008 14:41
To: Holmes Alan; Thomas Penny
Subject: FW: Branch 141832 Craigpark
Alan
Can we set up a meeting please, Gareth has raised a potential issue with events which might require a change in
our ARQ process.
See below, don’t know if you are aware of thos already.
Pete
Pete Sewell
Security Operations Manager
Fujitsu Services Royal Mail Group Account
LOVELACE ROAD,
BRACKNELL,
BERKS
Tel:
Mobile
Fax
E-Mail
Web
Fujitsu Services Registered in England no 96056,
Registered Office 22 Baker Street,
London W1U 3BW
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Services does not guarantee that this e-mail has not been intercepted and amended ot that it is virus free.
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From: — Jenkins Gareth Gl
Sent: 11 August 2008 15:15
To: Sewell Peter (FELO1)
Ce: Stewart Mike; Peach Mik
Subject: FW: Branch 141832 Craigpark
Pete,
Over the last couple of years we've had a couple of cases where EOD (which runs at 19:00) interferes with
transactions being written at the counter. If this happens, then there is an Event written to the NT event Log.
Given we only have a couple of instances, and a fix is as likely to cause further problems, then we're reluctant to
make a change to Horizon. However if Horizon data is being used in evidence for the prosecution of a
Postmaster, it is probably wise to also check to see if any such events were produced during the period in
question. Is this something that can / should be built into the ARQ process?
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Royal Mail Group Account
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Services does not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
From: Jenkins Gareth GI
Sent: 11 August 2008 15:11
To: Peach Mik
Cc: Drake Claire; Card Cheryl; Chambers Anne O; Stewart Mike; Budworth John
Subject: RE: Branch 141832 Craigpark
Mik,
As discussed, I am still uneasy about this, but I agree that it is probably safer to leave things as they are.
I've discussed this with Mike and I'll mention this to Pete Sewell so that he can ensure that if we are
providing evidence for an ARQ that we also check on relevant events.
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Royal Mail Group Account
FUJITSU
Lovelace Road
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F
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From: Peach Mik
Sent: 11 August 2008 14:41
To: Jenkins Gareth GI
Cc: Drake Claire; Card Cheryl; Chambers Anne O; Stewart Mike; Budworth John
Subject: RE: Branch 141832 Craigpark
Gareth,
OK - I understand that you don’t want this to be left un-fixed...
On the basis of the evidence that we have - there are 35 errors per week ( inside the 7-8pm
Wednesday window) and two in 35*52(weeks) = 1820 are known to have caused a discrepancy.
a) SSC staff spending lots of time monitoring these events for 1-2 per year is simply not cost-
effective
b) Fixing the underlying problem of holding the "lock" for too long is feasible - from PC0152376
BUT
c) I would want some assurance that making this change to the live estate, to resolve 2 reported
issues, is NOT going to have a knock-on effect anywhere else....
I know that this is a difficult request - but I don’t like changing Horizon at this stage - and I would
like to be convinced that it is necessary, and that we wont make things worse..
Regards
Mik