FUJ00154839
FUJ00154839
Pagel of 6
Thomas Penny
From: . Thomas Penny
Sent: 03 February 2009 08:20 . _
To: Chambers Anne O (
Subject: RE: Outlet Checking List - Audit Issue
Hi Anne
I'm in the office today and have started retrieving these days.
Question - you have three events highlighted in light blue (Tonbridge 6 Dec 07 and 12 Dec 07, Craigpark 27
Dec 07) do you need messagestores for these also?
Kind regards
Penny
From: Chambers Anne O
Sent: 02 February 2009 09:50
To: Thomas Penny
Subject: RE: Outlet Checking List - Audit Issue
Penny, I should have said - the spreadsheet attached to previous mail shows which branches/days
are required.
From: Thomas Penny
Sent: 02 February 2009 09:38
To: Chambers Anne O; Denham Steve; Peach Mik
Cc: Sewell Peter (FELO1); Pritchard Howard
Subject: RE: Outlet Checking List - Audit Issue
Hi Anne
Thanks for the update. I do not have any of the riposte messages saved so all will need to be re-
retrieved, but hopefully this will be just odd days. Let me know what you need when you can.
Kind regards
Penny
From: Chambers Anne O
03/02/2009
FUJ00154839
FUJ00154839
Page 2 of 6
Sent: 02 February 2009 09:27
To: Thomas Penny; Denham Steve; Peach Mik
Subject: RE: Outlet Checking List - Audit Issue
Good morning,
I'm working from home today, but I did complete most of the event checks on Friday: There
are 6 or possibly 7 events which I cannot immediately rule out and so we will need the
messages for the day to seee if anyone was logged on and what they were doing (unless you
still have the Riposte event/transaction logs available in which case I'll look at them first).
This doesn't mean that the 4/5 branches are likely to have had the problem, just that Lcan’t
rule it out yet.
It should only take about half a day to check all the message extracts, once available, so I
think actually getting the extracts is the bit that will take time now (especially as you aren't in
the office!)
There's no point progressing with the two ringers (141832 and 005948 I think) although my
check did trap them.
Anne
From: Thomas Penny
Sent: 02 February 2009 08:06
To: Denham Steve; Chambers Anne.O; Peach Mik
Subject: RE: Outlet Checking List - Audit Issue
Hi Anne
Hope all is well with you
I've received an e-mail from POL on Friday chasing for status on this exercise. Can you give me
an estimate for completion?
That said, I have been unable to get into the office today because of the weather conditions and
that may also be the case for you. Forecasts are that tomorrow may be just as bad.
Kind regards
Penny
From: Denham Steve
Sent: 28 January 2009 17:02
To: Chambers Anne O; Peach Mik
Cc: Thomas Penny
Subject: RE: Outlet Checking List - Audit Issue
Ok thanks, just curious that it recurs at so few branches
Steve Denham
03/02/2009
03/02/2009
FUJ00154839
FUJ00154839
Page 3 of 6
Head of Service Management
Royal Mail Group Account (POL)
FUJITSU SERVICES
Lovelace Rd, Bracknell, Berkshire, RG12 8SN
Mob:
Fujitsu Services Limited, Registered in England.no 96056, Registered Office 22 Baker Street, London, W1U 3BW
This e-mail is only for the use of its intended recipient. Its contents.are subject to a duty of confidence and may
be privileged. Fujitsu Services does not guarantee that this e-mail has not been intercepted and amended or
that it is virus-free.
From: Chambers Anne O
Sent: 28 January 2009 16:33
To: Peach Mik
Cc: Thomas Penny; Denham Steve
Subject: RE: Outlet Checking List - Audit Issue
Mik, Steve,
Most if not all of these will be caused by Riposte checkpoints failing to be written (a
benign failure), which I should be able to confirm in most cases from the SSC event
archives. This is a quick check - a few minutes per event/day. If I can't confirm it, then
Penny will have to get the messagestore back for the day or possibly longer, and I'll
have to look in more detail - but I hope there won't be many instances for which this is
necessary. I'll reassess the scale of the job once I've done the first step.
Where the cause is the checkpoint failing to write, there are two background processes
colliding, and nothing to do with what the clerk is (or isn't) doing at the time.
A
From: Peach Mik
Sent: 28 January 2009 13:31
To: Chambers Anne O
Cc: Thomas Penny; Denham Steve
Subject: RE: Outlet Checking List - Audit Issue
Anne,
I don't know how long each of these takes.
if you could give me some idea of the timescales, then, if necessary, I will allocate some
help for you.
Regards
Mik
From: Denham Steve
Sent: 28 January 2009 13:26
To: Chambers Anne O
Cc: Peach Mik; Thomas Penny
Subject: FW: Outlet Checking List - Audit Issue
Hi Anne, hope you are well
FUJ00154839
FUJ00154839
Page 4 of 6
Just following up the audit issue from a couple of weeks past.
There are 27 instants on the list, 2 of which were the original ones, interestingly
only 10 sites.
I've had a chat with Mik, to get authorisation for you to do this and he is ok, albeit a
little concerned around the amount of time it will take.
Whilst it is urgent, I appreciate that you have a tonne of other stuff to, so as and
when you can fit these in.
Would also be interested in understanding, is there a conversation that we need to
have with the PO’S?, since there are a number that have frequent occurrences.
Thanks
Steve
Steve Denham
Head of Service Management
“Royal Mail Group Account (POL)
FUJITSU SERVICES
Lovelace Rd, Bracknell, Berkshire, RG12:8SN
Mob:
E-mail: Steven1 .denham:
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 3BW
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu Services does not guarantee that this e-mail has not
been intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 19 January 2009 09:28
To: Denham Steve
Cc: Pritchard Howard; Sewell Peter (FELO1); Holmes Alan; Evans Steve (FELO1);
Chambers Anne O; Allen Graham (BRAO1)
Subject: FW: Outlet Checking List - Audit Issue
Hi Steve
Not sure whether this info has been passed on to you in my absence.
Can confirm the 2 ringers are included.
Kind regards
Penny
From: Holmes Alan
Sent: 12 January 2009 09:52
To: Thomas Penny
Cc: Evans Steve (FELO1); Barnes Gerald
Subject: RE: Outlet Checking List - Audit Issue
Penny
I have compared your ARQs with the event data constrained as follows:
1. Only the specific Riposte timeout event
03/02/2009
03/02/2009
FUJ00154839
FUJ00154839
Page 5 of 6
2. Events between 1st May 07 and 30th Nov 08 inclusive
3. Events logged between 19:00 and 19:10
4. Events logged by Counter 1
I have added a worksheet into your original spreadsheet with the results - 27
matches. Can you confirm that your ringers are in there.
Alan
From: Evans Steve (FELO1)
Sent: 09 January 2009 16:11
To: Barnes Gerald; Holmes Alan
Subject: FW: Outlet Checking List - Audit Issue
Stephen A Evans
This e-mail is only for the use of ifs intended recipient. Its contents are subject to a duty of confidence and may
be privileged.
Fujitsu Services does not guarantee that this e-mail has not been intercepted and amended or that it is virus-
free. .
164s Before printing, think about the environment
From: Thomas Penny
Sent: Thursday, January 08, 2009 2:42 PM
To: Evans Steve (FELO1)
Subject: Outlet Checking List - Audit Issue
Hi Steve
Please find attached outlet checking list. Thought it best to send to you so you can
explain to Gerald. .
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
Tet f }
Mob: } I
Fax: i fi
E-Mail: I
Web; intermur:ruynsuccomr nnd
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U
38w
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu Services does not guarantee that this E-mail has not been
261907 189] 10/03/2008
FUJ00154839
FUJ00154839
Corrak OiHornd 00600%,
Cnsot Haid Soess’
“sEndDate'..;’"E\ ‘ Tien, Further action <
ovrareoo7 12/12/2007] Ca PWSS EO TIN
4 Tonbridge 5948 01/12/2007 12/12/2007; _ 12/12/2007 19:00:59 stafidalone AR Sb 3.2007 Bod 22-04,
5 Great Portland St 6009 01/05/2007 23/1 112007 I 30/05/2007 1 9 standalone Check messagés
5 Great Portland St 6009 01/05/2007 23/11/2007 — 10/07/2007,19:00'40-checkpoint . .
5 Great Portland St 6009 01/05/2007 23/11/2007 _ 10/07/2007 19:00:40.checkpoint Boal eon Craw > __ov8iou
70 Basildon Crown Office 8104 40/05/2007 - 23/08/2007[_ 17/05/2007 19:00:48 close to checkpoint Check messages IVmMayol @
10 Basildon Crown Office 8104 10/08/2007 23/08/2007 _ 17/05/2007 19:00:58 checkpoint ao font
40 Basildon Crown Office 8104 10/05/2007 23/08/2007 [05/07/2007 19:01:08 standalone Check messages 6-9
17 ford 71026 06/06/2007 14/06/2007 11/06/2007 19:01:09 checkpoint Pussco%2$,
18 Belfast city 11704 07/04/2007 07/06/2007 01/06/2007 19:00:59 checkpoint St 32-00 So 3.2-04
18 Belfast city 11704 07/04/2007 07/06/2007 01/06/2007 19:01:00 checkpoint .
22 Stoke Newington 20004 17/04/2007 21/05/2008 25/05/2007 19:00:46 close to checkpoint Swot @ ©
22 Stoke Newington 20004 17/04/2007 21/05/2008 25/05/2007 19:00:48 checkpoint rome
22 Stoke Newington 20004 17/04/2007 21/05/2008 _ 06/08/2007 19:00:28 checkpoint &~dor RwHte
22 Stoke Newington 20004 17/04/2007 21/05/2008[ 12/10/2007 19:01:02 standalone Check messages Pui SSN KR
23 Exeter 21519 02/08/2007 12/03/2008I_07/09/2007 19:00:58 close to checkpoint__ Check riessag Br: rae
23 Exeter 21519 02/08/2007 tanazooe 07/09/2007 19:01:12 checkpoint SEB 2A Jd 3.2.04
23 Exeter 21518 02/08/2007 12/03/2008 [13/11/2007 19:00:66 close to checkpoint __ Check messages
23 Exeter 21519 02/08/2007 12/03/2008 — 13/11/2007 19:01:00 checkpoint Bioko Now ano @ @2000Y-
23 Exeter 21519 02/08/2007 12/03/2008 15/11/2007 19:00:53. checkpoint Ber Ww Nayar i] \Doet ot}
23 Exeter 21819 02/08/2007 12/03/2008 - 22/11/2007 19:01:11. checkpoint
23 Exeter 21519 02/08/2007 12/03/2008 31/12/2007 19:00:44 checkpoint PWSSC T13BW a
23 Exeter _21519 02/08/2007 12/03/2008 14/02/2008 19:00:58 checkpoint so Ss 22- role.) ad 32 OM,
(75 Craigpark_ “141832 vanzroo7 27/t2r2007[_ 27/122007 19:00:37 standalone Kn RA Vi) © ODIs 14
140 Camberwell Green 237007 686 01/10/2007 03/03/2008 17/12/2007 19:00:58 close to checkpoint Ey etkenwn @
140 Camberwell Green 237007 686 01/10/2007 03/03/2008 _ 17/12/2007 19:01:00 checkpoint
748 Brighton 09/04/2008 [_- 13/03/2008 19:00:54 272? check events Wea W aan ake ot ]
Pw ssc O1UW B.209
es) -
St 3.299 fat
Budor Wie \_prv I
Puissc Sw ‘
Se 3.2.09 BO 3.2/0A
Bago J@ 26:40]
A-dor Kotte 143 wWonv 08
Pwescoaus . eS
Be Br -A :
ed 22-02
_MsgBody
‘An unexpected error occurred while altempting fo modify an entry in the run map.
{An unexpected error occurred while-attempting to modify an‘entry in the.run. map.
> Timeout occurred waiting for lock. (0xC1090003)
. Timeout occurred waiting fot lack. (xe 1090003)
[An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred wai
‘An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the run map
9
. Timeout occurred waiting for Tock. (0xC 1090003)
Timeout occurred waiting for lock. (0xC 1090003)
[An unexpected error occurred while attempting to modify an entry in the run map.
Timeout.occurred waiting for lock. (0x6 1090003)
An unexpected error occurred while attempting to modify an entry in the run map.
. Timeout occurred waiting for lock. (0xC 1090003)
[An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waitifig for loek. (0xC 1080003)
‘An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the run map
‘An unexpected error occurred while attempting to modify an entry in the run map.
‘An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (0xC 1090003)
Timeout occurred waiting for lock. (0xC1090003)
. Timeout occurred waiting for lock. (0xC 1090003)
Ain unexpected error occurred while attempting to modify'an entry in the run map.
Timeout occurred waiting for lock. (0xC 1090003)
Timeout occurred waiting for tock. (0xC1090003)
Timeout occurred waiting for lock. (0xC1090003)
‘An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected érror occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (OXC 109
Timeout occurred waiting far lock. (xE1090003)
‘An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (0xC 1090003)
[An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (0xC1090003)
‘An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the run map.
‘An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the ruin map.
A ‘expected error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for. lock. (0xC 1090003)
Timeout occurred waiting for lock. (0xC 1090003)
Timeout occurred waiting for lock. (0xC1090003)
Timeout occurred waiting for lock. (0xC1090003)
Timeout occurred waiting for lock. (0xC 1090003)
‘An unexpected error occurred while attempting to modify an entry in the run map.
‘An unexpected error occurred while attempting to modify an entry in the run map,
An unexpected error occurred while attempting to modify an entry in the run map,
Timeout occurred waiting for lock. (0xC 1090003)
J
‘imeout occurred waiting for lock. (0xC 1090003)
Timeout occurred waiting for lock. (0xC 1090003)
[An unexpected’error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (Ox 1090003),
FUJ00154839
FUJ00154839
(Count. s 2 ARGT.Stantbate™, “EndDaté- ““EventiDate sshurthenaetis
4 Tonbridge 5948 222] 01/12/2007 12/12/2007] 06/12/2007 19:01:05 standalone Known problem
4 Tonbridge 5948 222} 01/12/2007 12/12/2007} _ 12/12/2007 19:00:59 standalone Known problem j
([5 Great Portiand St 60092] 01/05/2007 23/14/2007[_ 30/05/2007 19:00:38 standalone Check messages _I
5 Great Portland: St 6009-2 01/05/2007 23/11/2007 10/07/2007 19:00:40 checkpoint
5 Great Portland'St 6009 2 01/05/2007 23/11/2007 ' 10/07/2007 19:00:40 checkpoint
[10 Basildon Crown Office 8104 373] 10/05/2007 23/08/2007 [_17/05/2007 19:00:48 close to checkpoint Check messages]
10 Basildon Crown Office 8104313 10/05/2007 23/08/2007 _ 17/05/2007 19:00:58 checkpoint
(10 Basitdon Crown Office 8104 343] 10/05/2007 23/08/2007 [_05/07/2007 19:01:08 standalone Check messages]
17 Mord 11026 304 06/06/2007 14/06/2007 _ 11/06/2007 19:01:09 checkpoint
18 Belfast city 11704 543 07/04/2007 07/06/2007 01/06/2007 19:00:59 checkpoint
18 Belfast city 11704 843. 07/04/2007’ 07/06/2007 01/06/2007 19:01:00 checkpoint
22 Stoke Newington 20004 142 17/04/2007 21/05/2008 25/05/2007 19:00:46 close to checkpoint
22 Stoke Newington 20004 142 17/04/2007 21/05/2008 25/05/2007 19:00:48 checkpoint
22 Stoke Newington 20004 142 17/04/2007 21/05/2008 06/08/2007 19:00:28 checkpoint
22 Stoke Newington 20004 142] 17/04/2007 21/05/2008” 12/10/2007 19:01:02 standalone Check messages
23 Exeter 21519 9} 02/08/2007 12/03/2008I _ 07/09/2007 19:00:58 close to checkpoint Check messages
23 Exeter 21519 9 02/08/2007 12/03/2008 _ 07/09/2007 19:01:12 checkpoint -
(23 Exeter 21519 9] 02/08/2007 12/03/2008[_13/11/2007 19:00:56 close to checkpoint Check messages
23 Exeter 21519 9 02/08/2007 12/03/2008 13/11/2007 19:01:00 checkpoint
23 Exeter 21519 9 02/08/2007 12/03/2008- 15/11/2007 19:00:53 checkpoint
23 Exeter 21519 9 02/08/2007 12/03/2008 22/11/2007 19:01:11 checkpoint
23 Exeter 21519 9 02/08/2007 12/03/2008 31/12/2007 19:00:44 checkpoint
23 Exeter 21519 9 02/08/2007 12/03/2008 _ 14/02/2008 19:00:58 checkpoint
{75 Craigpark ______ 144832222] 14/12/2007 27/12/2007{" 27/12/2007 19:00:37 standalone __Known problem]
140 Camberwell Green 237007 686 01/10/2007 03/03/2008 17/12/2007 19:00:58 close to checkpoint
140 Camberwell Green 237007 686 01/10/2007 03/03/2008 _ 17/12/2007 19:01:00 checkpoint
[148 Brighton 261907 189 10/03/2008 09/04/2008 13/03/2008 19:00:54 standalone Check messages
FUJ00154839
FUJ00154839
‘An unexpected error occurred while attempting to modify an entry in the run rap.
An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (0xC 1090003)
Timeout occurred waiting for lock. (0xC 1090003)
‘An unexpected error accurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (0xC 1090003)
‘An unexpected error occurred while attempting to modify an entry in the run map
An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (0xC 1090003)
Timeout occurred waiting for lock. (0xC 1090003)
[An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (OxG1090008)
‘An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (0xC1090003)
An unexpected error occurred while attempting to modify an entry in the run map.
P.
Timeout occurred waiting far lock. (0xC 1080008)
‘An unexpected error occurred while attempting to modify an entry in the run map
An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the run map.
‘An unexpected error occurred while attempting to modify an entry'in the run map
An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waiting for lock. (0xC 1090003)
Timeout occurred waiting for lock. (0xC 1090003)
Timeout occurred waiting for lock. (Ox 1090003)
Timeout occurred waiting for lock. (0xC1090003)
Timeout occurred waiting for lock. (OxC 1090003)
Timeout occurred waiting for lock. (0xC 1090003)
‘An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the run map.
Timeout éccurred waiting for l6ék. (0xG1080003)
. Timeout occurred waiting for lock. (0xC1030003)
An unexpected error occurred while attempting to modify an entry’in the run.map.
Timeout occurred waiting for lock. (0xC 1090003)
[An unexpected error occurred while attempting to. modify an entry in the run map.
. Timeout occuiréd waiting for 166k. (0xE1090003)
‘An unexpected error occurred while attempting to modify an entry in the run map.
‘An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the run map.
‘An unexpected error occurred while attempting to modify an entry in the run map.
‘An unexpected error occurred while attempting to modify an entry in the run map.
“occurred while attempting t nap.
(An unexpected error occurred while attempting to modif
Timeout occurred waiting for lock. (0xC1090003)
Timeout occurred waiting for lock. (0xC1090003)
Timeout occurred waiting for lock. (0xC1090003)
Timeout occurred waiting for lock. (0xC 1090003)
Timeout occurred a for lock. (Ox€1090003)
Timeout occurred wai
‘An unexpected error occurred while attempting to modify an entry in the run map.
An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred Sai ie for lock. (0xC1090003)
Timeout occurred waiting for lock: (0xC 1090003)
[An unexpected error occurred while attempting to modify an entry in the run map.
Timeout occurred waitirig for 16ék. (XC 1096003)
FUJ00154839
FUJ00154839