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From: Lillywhite Tom[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=LILLYWHITET]
Sent: Thur 11/02/2010 9:10:04 AM (UTC)
“GRO
To: Thomas Peni
Ce: Dunks Andy!”
Subject: RE: Fw: Urgent Request
Andy,
Please assist and expedite here
Tom
-----Original Message-----
From: Thomas Penny
Sent: 11 February 2010 07:15
To: Lillywhite Tom
Cc: Dunks Andy
Subject: FW: Fw: Urgent Request
Importance: High
Tom
POL has asked that Swiss Cottage and Willsden helpdesk calls be returned first; the requirement is:-
I also need a statement from Fujitsu (Andy Dunks) confirming that Horizon was working correctly at Swiss Cottage (020
005) between 10/07/06 &
07/10/09 and at Willesden (024 005) between 01/01/06 & 12/04/06.
Could you please allow for Andy to work on this request today and tomorrow; I need an estimated timeframe for
completion today to return to POL.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Tel: i
Mob: GRO es)
Fax:
E-Mail: penny.thomas
Web: _http://uk.fujitsu.com
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This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be
privileged. Fujitsu Services does not guarantee that this E-mail has not been intercepted and amended or that it is virus-
free.
ooo Original Message
From: jane.m.owe
Sent: 10 February
To: Thomas Penny
Cc: mark.dinsdalet”
Subject: RE: Fw: Urgent Request
mailto:jane.m.owert_
Hi Penny
Can we please have the Swiss Cottage case dealt with first as this dates back to 19th January and would you be able to
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provide a timescale and then I can let Graham know.
I will let you know the order of the other 3 tomorrow as Mark and I still need to have the conversations with the
investigators.
Regards
Jane
Jane Owen (Embedded
Security Team Advisor image moved
Security Team, Post Office Ltd to file:
pic30813.gif)
"Thomas Penny"
ce:
Subject: RE: Fw: Urgent Request
10/02/2010 08:16
Jane
I can find no requests 0809 or 0910 for transaction data for Rinkfield — we-re looking at another 13 ARQs here!
It was good to talk yesterday; let's summarise all of the helpdesk call requests.
A Summary of Helpdesk Call Requests:-
Newsome - we have provided transaction data for Feb — Jun 2008 Helpdesk Call Requirement — Jul 05 to Jun 08
2005 - 6 months
2006 - 12 months
2007 - 12 months
2008 - 1 month -
31 months
West Byfleet - no transaction data was requested — Helpdesk Call Requirement — Jun 05 to Dec 09
55 months
Swiss Cottage - ARQs cover Mar to May 06 and Jul 08 to Oct 09 Helpdesk Call Requirement - Jul 06 to Oct 09
2006 - 6 months
2007 - 12 months
2008 - 6 months -
24 months
Rinkfield — no transaction data was requested Helpdesk Call Requirement — Jun 08 to Jun 09
13 months
Have I overlooked any?
In summary, and by my calculation, if we fill all of these requests for helpdesk calls 123 ARQs will be required!
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To date we have received 434 ARQs — you have 286 to end 0910.
Please call and we can discuss further.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account Lovelace Road, Bracknell, Berks RG12 8SN
Tel:
Mob:
Fax: i
E-Mail: penny.thomas.
Web: _ http://uk.fujitsu.com
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW This E-
mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged.
Fujitsu Services does not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
From mark.dinsdale!__
Penny, can we set up a process for these requests, because we are getting more and more of them.
Would you be able to provide the information Steve has requested (Rinkfield
252 4128 for the period June 2008 to June 2009 for a court case).
Cheers
Mark Dinsdale (Embedded image moved to file: pic26533.gif)
Security Programme Manager
Security Team, Post Office Ltd
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This email message is for the sole use of the intended
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original message.
Duty
Manager To: Mark Dinsdale/e/POSTOFFICE@POSTOFFICE,
Sent by: Jane M Owen/e/POSTOFFICE@POSTOFFICE
Julie ce: Steve Bradshaw/e/POSTOFFICE@POSTOFFICE
Edgley Subject: Re: Fw: Urgent RequestLink
09/02/2010
16:57
Mark/ Jane,
Please see below for an urgent request from Steve Bradshaw.
Please can you arrange for the HSD call logs as requested.
Thank you
Kind Regards
Julie
Live Service Team
POL Service Delivery
To: Duty Manager@POSTOFFICE
ce:
Hard Copy To:
Hard Copy cc:
Date: 09/02/2010 14:56
From: Steve Bradshaw
Subject: Fw: Urgent
Request
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Please see e mails below. I urgently require the Horizon helpline call logs for Rinkfield 252 4128 for the period June 2008
to June 2009 for a court case.
Any problems please give us a ring on the numbers below.
Thanks
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Steve
ooo Forwarded by Steve Bradshaw/e/POSTOFFICE on 09/02/2010 14:55 -----
Steve Bradshaw
To: Valerie
Lipscombe/e/POSTOFFICE@POSTOFFICE
09/02/2010 14:23 cc:
Subject: Re: Fw: Urgent RequestLink
Valerie
Thanks for the logs.
I was wondering if you could help me further, I require logs of all calls in relation to Horizon problems, am i right in
thinking the attached log is due to transactional queries?
So the question is how do i obtain any call logs in connection with Horizon problems?
If you wish to discuss please give us a ring on the numbers below.
Thanks
Steve
Stephen Bradshaw
Fraud Investigator (North)
Post Office Ltd - Security Team
Room 5037 Liverpool Mail Centre Copperas Hill Liverpool L3 1AA
Confidential Information: This e-mail message is for the sole use of the intended recipient (s) and may contain
confidential and privileged information. Any unauthorised review, use, disclosure or distribution is prohibited. If you are
not the intended recipient, please contact me by reply e-mail and destroy all copies of the original message.
NBSC Admin Team
Sent by: Valerie To: Steve
Lipscombe Bradshaw/e/POSTOFFICE@POSTOFFICE
ce:
Subject: Re: Fw: Urgent Request
09/02/2010 12:54
For further assistance please call
Kind Regards
NBSC Tier 1 Admin/Incident Support Team
Nicola Burton
To: NBSC Admin Team@POSTOFFICE
ce:
09/02/2010 12:27 Subject: Re: Fw: Urgent RequestLink
Afternoon Guys,
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Apologies that this is so late, i was off work on Friday and yesterday but i've run this for you and attached the file below:
Cheers Guys
Nicola Burton
Reporting Assistant — Large Business
Royal Mail Customer News Network
Dearne House, Cortonwood Drive,
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Brampton, Barnsley, S73 OUF
(- CNN Endquirie:
(- Direct Line: ST!
§ - Nicola.burtoni
>>>> Rinkfield - 252418.xIs attachment was removed from this email <<<<
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