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From: Hinde David[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=HINDD]
Sent: :
To: Allen Graham.
Thomas Penny
_J; Evans Steve
ewell Peter (FELO1):_
Ce: Pritchard Howardf..
Subject: RE: Proposed Slides for ARQ Service Issue
Thanks Steve,
I am keen that we also progress the CP and have received a reply from Pete Sewell confirming he is doing this. I will
follow that up with him in the New Year.
Regards
David Hinde
Programme & Project Management
FUJITSU.
imited, Registered in England no Registered Office 22 Baker Stre don, W1U 3BW
e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu
Services does not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
From: Denham Steve
Sent: 19 December 2008 13:55
To: Hinde David; Allen Graham (BRA01); Thomas Penny; Cousins Adam; Evans Steve (FELO1); Sewell Peter (FELO1);
Holmes Alan
Cc: Pritchard Howard
Subject: RE: Proposed Slides for ARQ Service Issue
David
I'm picking this up and speaking to legal
Steve Denham
Head of Service Management
Royal Mail Group Account (POL)
FUJITSU SERVICES
Lovelace Rd, Bracknell, Berkshire, RG12 8SN
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 38W
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu
Services does not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
From: Hinde David
Sent: 19 December 2008 13:07
To: Allen Graham (BRAO1); Thomas Penny; Cousins Adam; Evans Steve (FELO1); Sewell Peter (FELO1); Holmes Alan
Cc: Pritchard Howard; Denham Steve
Subject: RE: Proposed Slides for ARQ Service Issue
Penny,
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I have not seen any more emails on this. Do you have a date for presentation to Wendy?
Regards
David Hinde
Programme & Project Management
Web: http://uk fujitst:com
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 3BW
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu
Services does not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
From: Allen Graham (BRAO1)
Sent: 15 December 2008 12:33
To: Thomas Penny; Hinde David; Cousins Adam; Evans Steve (FELO1); Sewell Peter (FELO1); Holmes Alan
Cc: Pritchard Howard; Denham Steve
Subject: RE: Proposed Slides for ARQ Service Issue
Looks Ok to me. Are you presenting this to Wendy? If so when?
Graham Allen
Application Services
FUJITSU
Nod GRO ‘or Internally; GRO ;
j or Internalt,_ OINM"
E-mail: graham alienf
Web: htto://uk.fuiitsu
sh Please consider the environment - do you really need to print this email?
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 3BW
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does
not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
-----Original Message-----
From: Thomas Penny
Sent: 15 December 2008 11:22
To: Allen Graham (BRAO1); Hinde Davi
Cc: Pritchard Howard; Denham Steve
Subject: RE: Proposed Slides for ARQ Service Issue
Cousins Adam; Evans Steve (FELO1); Sewell Peter (FELO1); Holmes Alan
Graham, thanks for your comments. I have made some adjustments to the presentation and/or added comments
below:-
Do we need to add to the last point on slide 2 that although we know of no instance when we will not get an error
which will indicate incompleteness we cannot guarantee this.
Tivoli event data is known to be incomplete, viz turn off TECs during event storms, gaps in the events sequences
generated by OMDB, there are occasional corrupt records within the events audit tracks
Do we need to add something about if we do find a gap we do not know what to do about this? If we do say this we will
need to say what we are doing to progress a solution to this or what the options are to tell POL that we can't provide
data??
Added to slide 5
Slide 3 I think the second point should say 'prone to human error’ I am presuming if we automated this the error
indicated in this point would be removed
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It's not just human error, the process is not secure. But yes, that's my belief, partially automating will remove this point
Slide 3, why does the CP not suggest full automation or does it automate as much as possible in which case it should
probably be worded like that.
We cannot fully automate, we will always need someone to check unfiltered errors
Need a final slide saying what we want the audience to help with. I think we mentioned 2 things
1. Support the CP
2. Provide guidance on the immediate issue of the witness statements.
Item (1) added to slide 4, item (2) already there
Amended presentation attached. Please let me know if I havn't fully covered your comments, or if any others have
been identified
Kind regards
Penny
From: Allen Graham (BRAO1)
Sent: 12 December 2008 08:59
To: Thomas Penny; Hinde David; Cousins Adam; Evans Steve (FELO1); Sewell Peter (FELO1); Holmes Alan
Subject: RE: Proposed Slides for ARQ Service Issue
Thanks Penny, a few comments.
Do we need to add to the last point on slide 2 that although we know of no instance when we will not get an error
which will indicate incompleteness we cannot guarantee this.
Do we need to add something about if we do find a gap we do not know what to do about this? If we do say this we will
need to say what we are doing to progress a solution to this or what the options are to tell POL that we can't provide
data??
Slide 3 I think the second point should say 'prone to human error’ I am presuming if we automated this the error
indicated in this point would be removed.
Slide 3, why does the CP not suggest full automation or does it automate as much as possible in which case it should
probably be worded like that.
Need a final slide saying what we want the audience to help with. I think we mentioned 2 things
1. Support the CP
2. Provide guidance on the immediate issue of the witness statements.
Graham Allen
Application Services
FUJITSU
Lovelace Road, Bracknell, Berkshir
Teli ‘pr Internal
Mok,
E-mail: graham all
Web: http://uk.fujitsu.com
I Please consider the environment - do you really need to print this email?
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 3BW
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does
not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
-----Original Message-----
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From: Thomas Penny
Sent: 11 December 2008 10:33
To: Hinde David; Allen Graham (BRA01); Cousins Adam; Evans Steve (FELO1); Sewell Peter (FELO1); Holmes Alan
Subject: Proposed Slides for ARQ Service Issue
Hi
Please find attached proposed slides for presentation to Wendy.
Do we have a slot yet?
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services I & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
1 Office 22, Baker Street, London W1U 3BW
Fujitsu Services Limited, Registered
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does
not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.