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Thomas Penny
From: Chambers Anne O
Sent: 03 February 2009 12:13
To: Thomas Penny
Subject: RE: Outlet Checking List - Audit Issue
“ws
Yes looks ok - I'll try to get them checked this afternoon.
Anne
From: Thomas Penny
Sent: 03 February 2009 12:05
To: Chambers Anne O
Subject: FW: Outlet Checking List - Audit Issue
Hi Anne
Here's the second lot. Have you received them all OK?
Penny
From: Thomas Penny
Sent: 03 February 2009 12:00
To: Chambers Anne O
Subject: RE: Outlet Checking List - Audit Issue
Hi Anne
I've retrieved all those requested and will send 4 with this mail and 3 with the next.
Penny
From: Chambers Anne O
Sent: 03 February 2009 09:28
To: Thomas Penny
Subject: RE: Outlet Checking List - Audit Issue
Penny, I've checked the final branch (Brighton) and we do need the messagestore for
13/3/08 for that - I've updated the spreadsheet. 2
Anne
03/02/2009
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From: Thomas Penny
Sent: 03 February 2009 08:20
To: Chambers Anne O
Subject: RE: Outlet Checking List - Audit Issue
Hi Anne
I'm in the office today and have started retrieving these days.
Question - you have three events highlighted in light blue (Tonbridge 6 Dec 07 and 12 Dec 07,
Craigpark 27 Dec 07) do you need messagestores for these also?
Kind regards
Penny
From: Chambers Anne O
Sent: 02 February 2009 09:50
To: Thomas Penny
Subject: RE: Outlet Checking List - Audit Issue
Penny, I should have said - the spreadsheet attached to previous mail shows which
branches/days are required.
Starting to think I should have gone in - my home office (the only room with ADSL
connection) is in the attic with no proper heating. So I'm sitting wrapped in a sleeping
bag with a hot water bottle. And the connection speed is dire! But still snowing hard
and I was worried about it getting worse later.
From: Thomas Penny
Sent: 02 February 2009 09:38
To: Chambers Anne O; Denham Steve; Peach Mik
Cc: Sewell Peter (FELO1); Pritchard Howard
Subject: RE: Outlet Checking List - Audit Issue
Hi Anne
Thanks for the update. I do not have any of the riposte messages saved so all will need
to be re-retrieved, but hopefully this will be just odd days. Let me know what you need
when you can.
Kind regards
Penny
From: Chambers Anne O
Sent: 02 February 2009 09:27
To: Thomas Penny; Denham Steve; Peach Mik
Subject: RE: Outlet Checking List - Audit Issue
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Good morning,
I'm working from home today, but I did complete most of the event checks on
Friday. There are 6 or possibly 7 events which I cannot immediately rule out and
so we will need the messages for the day to seee if anyone was logged on and
what they were doing (unless you still have the Riposte event/transaction logs
available in which case I'll look at them first).
This doesn't mean that the 4/5 branches are likely to have had the problem, just
that I can't rule it out yet.
It should only take about half a day to check all the message extracts, once
available, so I think actually getting the extracts is the bit that will take time now
(especially as you aren't in the office!)
There's no point progressing with the two ringers (141832 and 005948 I. think)
although my check did trap them.
From: Thomas Penny
Sent: 02 February 2009 08:06
To: Denham Steve; Chambers Anne O; Peach Mik
Subject: RE: Outlet Checking List - Audit Issue
Hi Anne
Hope all is well with you.
I've received an e-mail from POL on Friday chasing for status on this exercise.
Can you give me an estimate for completion?
That said, I have been unable to get into the office today because of the weather
conditions and that may also be the case for you. Forecasts are that tomorrow
may be just as bad.
Kind regards
Penny
From: Denham Steve
Sent: 28 January 2009 17:02
To: Chambers Anne O; Peach Mik
Cc: Thomas Penny
Subject: RE: Outlet Checking List - Audit Issue
Ok thanks, just curious that it recurs at so few branches
Steve Denham
Head of Service Management
03/02/2009
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Royal Mail Group Account (POL)
FUJITSU SERVICES
Lovelace Rd. Bracknell, Berkshire, RG12 8SN
Mob:
E-mail: Steven1.denhaimI
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 3BW.
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu Services does not guarantee that this e-mail has not
been intercepted and amended or that it is virus-free.
From: Chambers Anne O
Sent: 28 January 2009 16:33
To: Peach Mik .
Ce: Thomas Penny; Denham Steve
Subject: RE: Outlet Checking List - Audit Issue
Mik, Steve,
Most if not all of these will be caused by Riposte checkpoints failing to be
written (a benign failure), which I should be able to confirm in most cases
from the SSC event archives. This is a quick check - a few minutes per
event/day. If I can't confirm it, then Penny will have to get the
messagestore back for the day or possibly longer, and I'll have to look in
more detail - but I hope there won't be many instances for which this is
necessary. I'll reassess the scale of the job once I've ‘done the first step.
Where the cause is the checkpoint failing to write, there are two
background processes colliding, and nothing to do with what the clerk is
(or isn't) doing:at the time.
Anne.
From: Peach Mik
Sent: 28 January 2009 13:31
To: Chambers Anne O
Cc: Thomas Penny; Denham Steve
Subject: RE: Outlet Checking List - Audit Issue
Anne,
I don't know how long each of these takes.
If you could give me some idea of the timescales, then, if necessary, I will
allocate some help for you.
Regards
Mik
From: Denham Steve
Sent: 28 January 2009 13:26
To: Chambers Anne O
Cc: Peach Mik; Thomas Penny
Subject: FW: Outlet Checking List - Audit Issue
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Hi Anne, hope you are well
Just following up the audit issue from a couple of weeks past.
There are 27 instants on the list, 2 of which were the original ones,
interestingly only 10 sites.
I've had a chat with Mik, to get authorisation for you to do this and he
is ok, albeit a little concerned around the amount of time it will take.
Whilst it is urgent, I appreciate that you have a tonne of other stuff to,
so as and when you can fit these in.
Would also be interested in understanding, is there a conversation
that we need to have with the PO'S?, since there are a number that
have frequent occurrences.
Thanks
Steve
Steve Denham
Head of Service Management
Royal Mail Group Account (POL)
FUJITSU SERVICES
Berkshire, RG12 8SN
E-mail: Steven1.denhami
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street,
London, W1U 3BW
This e-mail is only for the use of its intended recipient. Its contents are subject
to a duty of confidence and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that it is
virus-free.
From: Thomas Penny
Sent: 19 January 2009 09:28
To: Denham Steve
Cc: Pritchard Howard; Sewell Peter (FELO1); Holmes Alan; Evans
Steve (FELO1); Chambers Anne O; Allen Graham (BRAO1)
Subject: FW: Outlet Checking List - Audit Issue
Hi Steve
Not sure whether this info has been passed on to you in my absence.
Can confirm the 2 ringers are included.
Kind regards
Penny
From: Holmes Alan
Sent: 12 January 2009 09:52
To: Thomas Penny
Cc: Evans Steve (FELO1); Barnes Gerald
Subject: RE: Outlet Checking List - Audit Issue
Penny
03/02/2009
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I have compared your ARQs with the event data constrained as
follows:
1. Only the specific Riposte timeout event
2. Events between 1st May 07 and 30th Nov 08 inclusive
3. Events logged between 19:00 and 19:10
4. Events logged by Counter 1
I have added a worksheet into your original spreadsheet with the
results - 27 matches. Can you confirm that your ringers are in there.
Alan
From: Evans Steve (FELO1)
Sent: 09 January 2009 16:11
To: Barnes Gerald; Holmes Alan
Subject: FW: Outlet Checking List - Audit Issue
Stephen A Evans
This e-mail is only for the use of its intended recipient. Its contents are subject to a'duty of
confidence.and may be privileged.
Fujitsu Services does not guarantee that this e-mail has not been intercepted and amended
or that itis virus-free
ey Before printing, think about the environment
From: Thomas Penny
Sent: Thursday, January 08, 2009 2:42 PM
To: Evans Steve (FELO1)
Subject: Outlet Checking List - Audit Issue
Hi Steve
Please find attached outlet checking list. Thought it best to send to
you so you can explain to Gerald.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
Tel:
Mob:
Fax: ey.
E-Mail: penny thomasi_.
Web: hitp:/uk fujitsu.com
03/02/2009
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Fujitsu Services Limited, Registered in England no 96056, Registered Olfice 22, Baker
Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a
duty of confidence and may be privileged. Fujitsu Services does not guarantee that
this E-mail has not been intercepted and amended or that it is virus-free.