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From: Chambers Anne
O[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=ANNE.CHAMBERS]
Sent: Tue 03/02/2009 1:42:54 PM (UTC)
To: Thomas Pennyf._ iH
Ce: Pritchard Howa
(FELO1)
(FELO1)}
(BRA Denham
Subject: RE: Outlet Checking List - Audit Issue
Attachment: Outlet Checking List v4.xls
Penny,
I've checked the messagestores you provided, for the branches where I couldn't confirm by other methods
that the locking was caused by contention between the EOD process and a Riposte checkpoint being written.
Nobody was logged on to the counters at the time the events were generated, in any of the 7 instances. So the
contention was almost certainly between the two processes mentioned above, and had no effect on any
transactions or balancing carried out at the branches.
The attached spreadsheet shows the branches checked etc.
I think this task is now complete, unless anyone knows otherwise?
Anne
a a
From: Chambers Anne O
Sent: 02 February 2009 09:27
To: Thomas Penny; Denham Steve; Peach Mik
Subject: RE: Outlet Checking List - Audit Issue
Good morning,
I'm working from home today, but I did complete most of the event checks on Friday. There are
6 or possibly 7 events which I cannot immediately rule out and so we will need the messages for
the day to see if anyone was logged on and what they were doing (unless you still have the
Riposte event/transaction logs available in which case I'll look at them first).
This doesn't mean that the 4/5 branches are likely to have had the problem, just that I can't rule
it out yet.
It should only take about half a day to check all the message extracts, once available, so I think
actually getting the extracts is the bit that will take time now (especially as you aren't in the
office!)
There's no point progressing with the two ringers (141832 and 005948 I think) although my
check did trap them.
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From: Thomas Penny
Sent: 02 February 2009 08:06
To: Denham Steve; Chambers Anne O; Peach Mik
Subject: RE: Outlet Checking List - Audit Issue
Hi Anne
Hope all is well with you.
I've received an e-mail from POL on Friday chasing for status on this exercise. Can you give me an
estimate for completion?
That said, I have been unable to get into the office today because of the weather conditions and that may
also be the case for you. Forecasts are that tomorrow may be just as bad.
Kind regards
Penny
From: Denham Steve
Sent: 28 January 2009 17:02
To: Chambers Anne O; Peach Mik
Cc: Thomas Penny
Subject: RE: Outlet Checking List - Audit Issue
Ok thanks, just curious that it recurs at so few branches
Steve Denham
Head of Service Management
Royal Mail Group Account (POL)
FUJITSU SERVICES
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 3BW
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be
privileged. Fujitsu Services does not guarantee that this e-mail has not been intercepted and amended or that it is
virus-free.
From: Chambers Anne O
Sent: 28 January 2009 16:33
To: Peach Mik
Cc: Thomas Penny; Denham Steve
Subject: RE: Outlet Checking List - Audit Issue
Mik, Steve,
Most if not all of these will be caused by Riposte checkpoints failing to be written (a
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benign failure), which I should be able to confirm in most cases from the SSC event
archives. This is a quick check - a few minutes per event/day. If I can't confirm it, then
Penny will have to get the messagestore back for the day or possibly longer, and I'll have
to look in more detail - but I hope there won't be many instances for which this is
necessary. I'll reassess the scale of the job once I've done the first step.
Where the cause is the checkpoint failing to write, there are two background processes
colliding, and nothing to do with what the clerk is (or isn't) doing at the time.
Anne
a
From: Peach Mik
Sent: 28 January 2009 13:31
To: Chambers Anne O
Cc: Thomas Penny; Denham Steve
Subject: RE: Outlet Checking List - Audit Issue
Anne,
I don't know how long each of these takes.
If you could give me some idea of the timescales, then, if necessary, I will allocate some
help for you.
Regards
Mik
From: Denham Steve
Sent: 28 January 2009 13:26
To: Chambers Anne O
Cc: Peach Mik; Thomas Penny
Subject: FW: Outlet Checking List - Audit Issue
Hi Anne, hope you are well
Just following up the audit issue from a couple of weeks past.
There are 27 instants on the list, 2 of which were the original ones, interestingly only
10 sites.
I've had a chat with Mik, to get authorisation for you to do this and he is ok, albeit a
little concerned around the amount of time it will take.
Whilst it is urgent, I appreciate that you have a tonne of other stuff to, so as and
when you can fit these in.
Would also be interested in understanding, is there a conversation that we need to
have with the PO’S?, since there are a number that have frequent occurrences.
Thanks
Steve
Steve Denham
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Head of Service Management
Royal Mail Group Account (POL)
FUJITSU SERVICES
Lovelace Rd, Bracknell, Berkshire, RG12 8SN
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 38W
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu Services does not guarantee that this e-mail has not been
intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 19 January 2009 09:28
To: Denham Steve
Cc: Pritchard Howard; Sewell Peter (FELO1); Holmes Alan; Evans Steve (FELO1);
Chambers Anne O; Allen Graham (BRAO1)
Subject: FW: Outlet Checking List - Audit Issue
Hi Steve
Not sure whether this info has been passed on to you in my absence.
Can confirm the 2 ringers are included.
Kind regards
Penny
From: Holmes Alan
Sent: 12 January 2009 09:52
To: Thomas Penny
Cc: Evans Steve (FELO1); Barnes Gerald
Subject: RE: Outlet Checking List - Audit Issue
Penny
I have compared your ARQs with the event data constrained as follows:
1. Only the specific Riposte timeout event
2. Events between 1st May 07 and 30th Nov 08 inclusive
3. Events logged between 19:00 and 19:10
4. Events logged by Counter 1
I have added a worksheet into your original spreadsheet with the results - 27
matches. Can you confirm that your ringers are in there.
Alan
From: Evans Steve (FELO1)
Sent: 09 January 2009 16:11
To: Barnes Gerald; Holmes Alan
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Subject: FW: Outlet Checking List - Audit Issue
Stephen A Evans
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privileged.
Fujitsu Services does not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
544 Before printing, think about the environment
From: Thomas Penny
Sent: Thursday, January 08, 2009 2:42 PM
To: Evans Steve (FELO1)
Subject: Outlet Checking List - Audit Issue
Hi Steve
Please find attached outlet checking list. Thought it best to send to you so you can
explain to Gerald.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Services Retail & Royal Mail Gi
Ri
Ful vices Limited, Registered in Engl Regist fice ker Street, London W1
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and
may be privileged. Fujitsu Services does not guarantee that this E-mail has not been intercepted and
amended or that it is virus-free.