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Royal Mail Group Account - Change Management
Change Control Board, Meeting Number 530
Tuesday, 31% March 2009, Room 102, 1“ Floor, BRAOI 13:30
Present: Ken Westfield (Chair & Minutes), Henry Chung, Guy Wilkerson, David Hinde, Jeet Rughani, David Cooper, Roger Wright, Steve Denham, Dave Gilbert, Alan Holmes
(P/T), Penny Thomas (P/T), Peter Sewell (P/T)
Dial-In: Wendy Warham
Apologies/ec: Andy Hall, Suzie Kirkham, Graham Murray, Kate Wratten, Hilary Forrest, John Burton, Mike Robinson, Nadia Shafi, Jon Jukes,
New Change Proposals
CCB Decision Action CCNIC
Owner
P0326 I Move OEM OMS service from the EDS to a platform XRI DEFERRED CP re-presented by D Hinde. The CP had been N/A N/A
(4857) with more capacity presented and approved at CCB529 — after which
an additional incremental impact was received.
Approval was rescinded prior to re-presentation.
The additional impact is 15.5mds within Dev
Tech Sponsor: I Bowen SMG.
Change Owner: D Hinde
W Warham confirmed that this was one of the
identified Solution Gaps and agreed to seek
agreement to this from A Hall, along with
CP0332 (see CCB Actions). D Hinde confirmed.
that neither of these were in the latest forecast
figures.
CCB agreed the change in principle subject to A
Hall providing the formal approval — for the
moment CP actioned to Deferred.
CP0338 Increase Max Branches XRI CT/CCN_PENDING I CP raised in response to a CR from POL and mm mm
(4872) presented by ChM and S Denham who provided
CRO1663 some of the background to the request and the
Change Owner: N Young
change.
Tech Sponsor: D Johns
CCB discussed the requirement for the change
and the actual details.
CP had been impacted and although there was no
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additional cost associated with implementing this
change over and above what would and could be
covered under OBC, there were certain caveats
that need to be passed back to POL.
Initially a CCN had been allocated to respond to
the CR, but it was now believed that a no-charge
CT would be more appropriate to respond. G
Wilkerson stated he believed the number of
opening was in the Contract in which case a
CCN must be used and agreed to provide details.
CCB had no further comment on the CP and
approved the change with the actions:
Actions:
1. G Wilkerson to confirm whether a CCN
was required.
2. If Action I was not the case ChM to
advise POL that a CT would be used for
response and not a CCN.
3. N Young/Commercial to draft CT or
CCN.
4. __ChM to submit CT or CCN.
CP0336
(4867)
Enable analysis of Counter event messages within the
HNG-X Audit solution
Change Owner: P Sewell
Tech Sponsor: A Holmes
XRI
APPROVED
CP presented by D Hinde and W Warham who
confirmed that this was a must have from CS
perspective and as such W Warham had agreed to
cover the 100.Smds impacted (78.5 incremental).
S Denham identified that this was currently being
performed by a series of people using manual
processes, with the inherent risk to data integrity
and was of the order of 9mds a month. G
Wilkerson queried the savings on this and after
discussion S Denham identified that this change
was to introduce automation to bring us back to a
baseline position.
W Warham requested S Denham take an action
to include this in the CS Forecast for April and S
Denham agreed to do this.
Over and above that W Warham stressed that this
N/A
N/A
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was needed for accreditation and for acceptance
into service as reducing litigation risk and
improving data integrity and confidence in the
records.
R Wright asked when this was expected to be
delivered and D Hinde stated that this was
towards the end of June (i.e. post Pilot).
G Wilkerson identified that the CP contained the
words “is fit for purpose” and stated that this
statement should not be used, even on internal
documents and P Sewell accepted an action to
amend this.
CCB had no further comment and approved the
cP.
Actions:
1. S Denham to include the mds are
included in the CS Forecast for April.
2. P Sewell to amend words in the CP from
““if fit for purpose” to “meets the
contractual requirements”.
P.M.N. CP wording updated by P Sewell and
ChM to reflect the request made at CCB, Action
complete.
CP0339
(4875)
Oracle RAC database servers upgrade to 10.2.0.4
Change Owner: D Hinde
Tech Sponsor: J Sweeting
XRI
IMPACTED
CP presented by D Hinde, who advised that this
was addressing a further Solution Gap for Oracle
Upgrade and was a reduced version of CP0334
which had been withdrawn.
ChM identified that the CP was not fully
impacted and was being presented for Provisional
Approval of the Development work to allow this
to start. Dev was 6mds incremental. D Hinde
advised that approval was also required for
Integration — but those figures had not yet been
received.
D Cooper expressed the concern from ITU, that
whilst appreciating that this work needed to be
done, the likelihood was that this CP presents a
/A
V/A
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high-risk to the programme and can not be
delivered without moving key L1 dates.
D Hinde provided a brief background to the
requirements for the change commenting on the
involvement from Dev and Integration.
CCB did not believe that there was sufficient
information to provide Provisional Approval at
this time and set the CP back to impacting. D
Hinde accepted an action to convene a meeting of
key parties (V Cochrane, R Wright, D Cooper,
CS) to consider what has to be done and what
the implications are on the plan, live service, etc,
presenting back to the next CCB along with the
impacted CP.
Actions:
1. D Hinde to convene meeting of key
parties to consider what has to be done
and what the implications are on the
plan, live service, ete
Ratifications
CCB Decision
Action
Related
CCN/CT.
Owner
CCN1259
Deferral of Auto Fault Logging
Change Owner: G Wilkerson
HNG-X
CCN_PENDING.
CCN presented to CCB by ChM and G
Wilkerson for ratification having been submitted
ex-committee.
CCN had been presented at the last CCB and an
action placed to update the words of the CCN
with the associated CP from D Cooke/D Hinde —
this had been actioned prior to submission.
CCB had no further comment and upheld
submission of the CCN and attachments.
1259
G Wilkerson
CT0740
CP4876
POLSAP Blueprint Study
Change Owner: G Wilkerson
Rel Ind
CT_PENDING
Draft CT and supporting CP presented by G
Wilkerson for information as the CT was
currently with Post Office with the intent to sign-
0740
G Wilkerson
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off today.
CCB queries why it was being presented at this
forum and should it not be going through BNB
and BAR and G Wilkerson confirmed it had, and
this was purely for visibility as it had been
decided to hive off this initial piece of work from
the draft CCN into CT0740. G Wilkerson added
that the figures in the CT were based on actuals
to date and for the period up to May.
CCB asked if there was a chance of exceeding the
gross price in the CT and G Wilkerson advised
no as the work would be scoped accordingly. G
Wilkerson added that follow-on changes would
be coming through that required input from HNG-I
X and Service.
CCB acknowledged the CT and agreed a status of
CT Pending.
New CTs/CCNs
“B Decision
Action
Related
CCN,
CP0323
(4843)
CRO1630
CTO7I8a
NTE2000 Maintenance and New Install Process
Change Owner: $ Denham
Tech Sponsor: J Gallacher
XRI
CT_PENDING
Updated CT and CP presented to CCB by S
Denham who provided background to the
changes and explained the benefits to POL of this
piece of work compared to the charges and time
taken by BT.
This was an updated CT in response to an RWP.
from POL — the original CT had been submitted
and there had been subsequent discussions
around content. The points had been updated into
the new version presented to CCB.
CCB agreed submission of the updated CT.
0718a
S Denham
CCN1260
Branch Router Price Confirmation
Change Owner: G Wilkerson
Rel Ind
CCN_PENDING.
Draft CCN presented by G Wilkerson based on
agreements reached with A Hall around the
Branch Router.
1260
G Wilkerson
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CCB had no further comment and agreed
submission of CCN.
CP4877
CT0741
POLMI - Additional provisions of services and
sofiware for late changing requirements within
POLMI Hosting Project
Change Owner: D Gilbert
Tech Sponsor: R Cise
Rel Ind
DEFERRED
CP and drafi CT presented by D Gilbert as a
continuation to the work that has been approved
undercuts 0690 and 0703.
D Gilbert provided background to the additional
requirements, including POLs decision to change
Backup structure and the request for additional
licences and confirmed that many of these had
been agreed with POL by way of e-mails. And
identified that much of this work has already
happened. H Chung asked if he could have copies
of these to evidence that the account was not
working at risk and D Gilbert agreed to supply
these.
CT had been through Commercial and the
wording agreed.
ChM, S Denham and W Warham queried the
impact on on-going charges and ChM identified
that CCN1252 was already submitted to POL for
the on-going charges for POLMI and CCB.
queried whether this would need updating in
light of these additional requirements.
W Warham requested that she and G Wilkerson
re-assess these changes and requested that the
CCN be actioned to deferred with POL at this
time whilst the issues are resolved
Due to the issues raised CCB were not happy to
submit at this time until the impact on on-going
costs was ascertained and requested that the
change be deferred and the CT not submitted
with the following actions:
Actions:
1. D Gilbert to provide H Chung with e-
mail evidence of POL approval ahead of
CT.
0741
J Burton
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2. ChM to request deferral of CCN1252 by
POL until confirmation of detail or
replacement CCN was submitted.
P.M.N. Request to deferCCN1252 sent to POL
post-CCB. Action complete.
HNG-X Updates:
Latest Impact Summary presented for information, and being updated daily to the Change Management area of the RAGA Community on Café Vik. ChM advised that since
production a new CP has been added (0342) and will be reported on the next update.
Change Status Report Updates (to report produced 27" March 2009):
CCN1257 — With FS, overdue — see above.
CTO0718a — See above
CT0724 — Approved 30/03
CT0725 — No update remains Withdrawn
T0730 — Approved 26/03.
CT0736 — With FS, due 06/04 (POL requested expediting). Awaiting CP.
CT0737 — With FS, due 06/04. Awaiting CP.
CCN1224a — With POL, overdue.
CCN1252 — With POL, overdue. Will be actioned to Deferred as requested by CCB (see above)
CCN1253 — With POL, overdue.
CCN 1254 — Rejected, further discussions and meeting to occur this week.
CCN1255a — Approved 27/03.
CCN1256 — With POL, overdue.
CCN1258 — With POL, overdue.
CT0733 — Approved 31/03.
CT0738 — Approved 31/03
CCB Action Update:
CP0238 — Action 1 — No update. Action continues.
P0304 — Actions1-3 — ChM advised information had been received prior to CCB from B Eynon that might address these points (including an updated CCN), but this had not
yet been reviewed. S Denham advised that he had reviewed the CCN and it mentioned 4 luggables and he had requested B Eynon change this. For the moment actions continue
until information assessed.
CP0329 —Action 3 — G Zolkiewka had supplied further information clarifying the estimated costs as being £20k for the equipment disposal and MODUS move. S Denham
queried the recycle figures and all indications to date was that none of the equipment was worth recycling and no brokers had shown interest. CCB requested that the costs be
pulled together into a single summary sheet showing the projected savings as well for freeing up space and presented for full approval at the next CCB. ChM queried whether S
Kirkham or W Warham had queried the non-charging of this work and D Cooper advised they had not.
CP0332 — Action 1 — W Warham advised that she still needed to discuss this with G Murray and A Hall to gain approval of the incremental spend. W Warham added that she
would wrap CP0326 into this conversation (see above). Action continues.
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Royal Mail Group Account - Change Management
* CCN1259 - Action 1 — CCN updated with words from CP and submitted ex-committee (See above). Action complete.
AOB
¢ § Denham, supported by W Warham, requested that any future changes to implementation be progress along with the on-going costs of the change so that a full picture was
available both internally and to POL. G Wilkerson advised that this was something that had already been discussed and was to be actioned, even if it meant providing more
indicative estimates.
Date of next scheduled meeting: Tues 7 April 2009, Room 102, 1 Floor, 13:30
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