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From: Bains Rajbinder
Sent: Wed 10/08/2011 2:15:58 PM (UTC)
To:
Subject: RE: ARQ Retrieval Data
Hi Penny,
Yep i made a mistake :(, have ran the spreadsheet again and new pgp file on the Security Ops sharefolder for you to send :),
Thanks
Raj
From: Thomas Penny
Sent: 10 August 2011 15:05
To: Bains Rajbinder
Subject: FW: ARQ Retrieval Data
Hi Raj
Please see note from Graham -— I don’t have the password for August with me to check the returns,
could I please ask you to do so?
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fi ices Retail & Royal Mail
reet, London W1U 3BW
16, Registered Office 22, Baker
Fujitsu Services Limited, Registered in England no 96
From: Graham Brander [mailto:graham.brandet,
Sent: 10 August 2011 14:55 °
To: Thomas Penny
Cc: Jane M Owen
Subject: RE: ARQ Retrieval Data
Lo
Penny
Thanks for this. A couple of points:
1> Can you advise which type of reversal ‘1’ entries relate to in the ‘Reversal’ column and likewise for ’2’
entries, I’m assuming one of then will reflect new reversals the other existing reversals but I just need
this confirmed and which no. relates to which.
2> The October data is duplicated in both ARQ 066 & 067. As such can you supply September data
please which relates to ARQ 066.
a¢
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I have only looked at this from a perspective of identifying reversals and now having the additional
‘Reversal’ column it would appear that this has resolved the issue.
Thanks.
Regards
Graham Brander
Security Manager
Security Operations
Post Office Ltd
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From: Thomas Penny I
Sent: 10 August 2011 13:34
To: Graham Brander
Cc: Jane M Owen
Subject: FW: ARQ Retrieval Data
Hi Graham
Please find enclosed detail for Bishops Hull, as agreed.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fu ervices Retail & Royal M
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Fujitsu Services Limited, Registe
Confidential Information:
From: Jane M Owen !__
Sent: 08 August 2011 15:20
To: Thomas Penny
Subject: RE: ARQ Retrieval Data
lL»
Oh that's great Penny
Thanks for your help
Kind regards
Jane
Jane Owen
Security Manager
Crime Risk
Post Office Ltd
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confidential and privileged information. Any unauthorised review, use, disclosure or distribution is prohibited.
if you are not the intended recipient, please contact me by reply e-mail and destroy all copies of the original message.
From: Thomas Penny I.
Sent: 08 August 2011 14:
To: Jane M Owen
Cc: Graham Brander
Subject: RE: ARQ Retrieval Data
Jane
I have agreed to provide these records via email for Graham this week to analyse - prior to test
completing their checks. We will provide post-tested records for Court use asap.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
ices Limited, Registered in England no 96
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From: Jane M Owen;
Sent: 08 August 2011 14:21
To: Thomas Penny
Subject: RE: ARQ Retrieval Data
Penny
I have spoken to Graham and the office concerned is Bishops Hull 157/549
He goes on leave on Friday so would like the data before then in order for him to do the analysis, will
this give you chance to “test” it?
Also can I ask that the discs are sent direct to him.
Graham Brander
Security Office
POL Operations
Swindon Stock Centre
Wheatstone Road, Dorcan
SWINDON
SN3 SHG
In addition do you need me to do anything else for this request? I will work through the list and let you
know the priorities but to be honest Penny it won't be today
Regards
Jane
Jane Owen
Security Manager
Crime Risk
Post Office Ltd
Confidential Information: This e-mail message is for the sole use of the intended recipient (s) and may contain
confidential and privileged information. Any unauthorised review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact me by reply e-mail and destroy all copies of the original message.
Sent: 08 August 2011
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To: Jane M Owen
Subject: RE: ARQ Retrieval Data
Jane
Thank you for your note.
I have investigated this issue and find that unfortunately, for the HNG-X migrated outlets for which we
have returned transaction records, the reversal cannot be directly linked to the original transaction. In
HNG-X there is a reversal indicator which needs to be included in our returns in order to identify
whether the reversal is directly linked to another transaction or not.
Our queries have been modified and are in the process of being tested; we are expecting these
enhanced queries to be available at the beginning of next week.
We have identified that 68 of our returns are for HNG-X migrated outlets and a comprehensive list is
attached. In the event that this detail is required for previously returned records we will be ina
position to do so shortly. Should there be multiple records to reproduce then we will need to identify
priorities.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
U 3BW
From: Jane M Owen
Sent: 04 August 2011 15:15
To: Thomas Penny
Subject: FW: ARQ Retrieval Data
Le
Penny
Sorry to bother you with another issue.
Email string below but the gist of it is that Graham Brander wants to know how to identify reversals
and why they don’t now appear as one of the modes?
I'm afraid it means nothing to me which is why I asked someone else to contact Graham but clearly
the answer isn’t sufficient.
Is this something that you would be able to help me with?
Regards
Jane
PS Is it home time yet?
Jane Owen
Security Manager
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Crime Risk
Post Office Ltd
Confidential Information: This e-mail message is for the sole use of the intended recipient (s) and may contain
confidential and privileged information. Any unauthorised review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact me by reply e-mail and destroy all copies of the original message.
From: Graham Brander
Sent: 04 August 2011 12:12
To: Helen Rose
Cc: Jane M Owen
Subject: RE:
Helen
Thanks for looking into.
Jane
I've had a chat with Helen and it isn’t clear at all how we identify reversals. As this is going to be
needed for just about every data request made can you ask Fujitsu to explain in simple terms how we
identify reversals and why these don’t now appear as one of the modes?
Thanks.
Regards
Graham Brander
Security Manager
Security Operations
Post Office Ltd
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Confidential Informa! his e-mail message is for the sole use of the intended recipient (s) and may contain
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Please consider the environment before printing this e-mail
From: Helen Rose
Sent: 04 August 2011 11:09
To: Graham Brander
Subject: RE:
If you filter all 21 item id you will see some negative amounts I think these will be
reversals..
regards
Crime Risk
3rd Floor
Clippers Quay
SALFORD
M50 3NW
From: Graham Brander
Sent: 04 August 2011 11:03
To: Helen Rose
Subject: RE:
Can't find a column for reversals. One of the schedules supplied by fujitsu above.
Ta
Regards
Graham Brander
Security Manager
Security Operations
Post Office Ltd
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FUJ00156494
Confidential Information: This e-mail message is for the sole use of the intended recipient (s) and may contain
confidential and privileged information. Any unauthorised review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact me by reply e-mail and destroy all copies of the original message.
Please consider the environment before printing this e-mail
From: Helen Rose
Sent: 04 August 2011 10:57
To: Graham Brander
Subject:
GB
Have you managed, if not send me one of the new fujitsu logs on and I will find out
for you..
regards
Crime Risk
3rd Floor
Clippers Quay
SALFORD
MSO 3NW
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This email is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu does not guarantee that this email has not been
intercepted and amended or that it is virus-free.
Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street,
London W1U 3BW.
Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street,
London W1U 3BW.
Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered
office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU.
inten inant Roval Mail Group Limited registered in
England and Wales registered number 4138203 registered office 3rd Floor, 100 Victoria
Embankment, London, EC4Y 0HQ This email and any attachments are confidential and intended for
the addressee only. If you are not the named recipient, you must not use, disclose, reproduce, copy
or distribute the contents of this communication. If you have received this in error, please contact the
sender and then delete this email from your system.
Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu
(FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together "Fujitsu".
This email is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu does not guarantee that this email has not been
intercepted and amended or that it is virus-free.
Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street,
London W1U 3BW.
Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street,
London W1U 3BW.
Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered
office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU.
inti acacia Royal Mail Group Limited registered in
England and Wales registered number 4138203 registered office 3rd Floor, 100 Victoria
Embankment, London, EC4Y OHQ This email and any attachments are confidential and intended for
the addressee only. If you are not the named recipient, you must not use, disclose, reproduce, copy
or distribute the contents of this communication. If you have received this in error, please contact the
sender and then delete this email from your system.
SORIA III IIIA IIA II II TAI II III IASI ADI ASI TIS ASI OSI OSSD I SOS SOSA
Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu
(FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together "Fujitsu".
This email is only for the use of its intended recipient. Its contents are subject to a duty of
confidence and may be privileged. Fujitsu does not guarantee that this email has not been
intercepted and amended or that it is virus-free.
Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street,
FUJ00156494
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London W1U 3BW.
Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street,
London W1U 3BW.
Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered
office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU.
eee “ eee * Royal Mail Group Limited registered in
England and Wales registered number 4138203 registered office 3rd Floor, 100 Victoria
Embankment, London, EC4Y 0HQ This email and any attachments are confidential and intended for
the addressee only. If you are not the named recipient, you must not use, disclose, reproduce, copy
or distribute the contents of this communication. If you have received this in error, please contact the
sender and then delete this email from your system.