FUJ00171894
FUJ00171894
Peak Incident Management System
Call Reference PC0207787 Call Logger Deleted User -- QC Interface
Release Targeted At -- HNG-X 04.37 Top Ref AUDIT EXTRACT CLT_0437_V067-V066
Call Type Quality Centre Raised Incidents/Defects Priority B -- Medium Impact - Priority 3
Contact Deleted Contact Call Status Closed -- S/W Fix Available to Call Logger
Target Date 21/06/2011 Effort (Man Days) 0
Summary LST RO03.24 - Audit - Transaction Gap info overwritten in Summary worksheet
All References Type Value
Product Baseline AUDIT_EXTRACT_CLT_0437_V067-V066
QC_DEFECTID 14698-hng x_hng x release_1_db.
DevintRel-Director QC Interface
QC Defect No 14698
Release PEAK PC0210173
Product Baseline AUDIT_EXTRACT_CLT_0437_D067-D066
QC Severity 3 - High
Product Baseline AUDIT_EXTRACT_CLT_0437_V067
Inq :
Si ee ( User Date
Unknown 18-Jan-2011 16:41:02
The problem will only occur in exceptional circumstances but should be fixed in case the exceptional
circumstance happens.
If it does occur, transaction gap information is overwritten in the results spreadsheet and we would not be
able to send the ARQ to POL. We would probably attempt to resolve the cause of the gaps or duplicates
before sending the output to POL in any case, but the problem really ought to be fixed.
Progress Narrative
fbate:18-Jan-2011 08:45:07 User:John Rogers
ALL PC0207787 opened
Details entered are:-
lsummary:LST RO3.24 - Audit - Transaction Gap info overwritten in Summary worksheet
call Type:9
call Priority:B
ffarget Release:R3LST Testing
outed to:QFP - Unassigned_
Jbate:18-Jan-2011 08:45:07 User:dohn Rogers
pekereekreertieeerrie Quality Centre Bug Report *###4eerteexeie eee
sug Reference: 14698-hng x _hng x release 1 db.
fest Date: Jan 18 2011 12:00AM
rest User: rogers}
loc Impact: 3 β High
pathcode: Path201
tT Team: None
Product: Infrastructure
product Version: N/A
lsummary: LST R03,24 - Audit - Transaction Gap info overwritten in Summary worksheet
incident Description:
hen there are gaps in the message transaction sequence, this information is written to the Summary worksheet in the Query output
spreadsheet.
in some circumstances this information can be over written with the actual query text.
Itt appears to be caused by the system determining the spreadsheet row in which to insert the query text, from the last used
Dupicate row rather than the last used Gap or Dupicate row.
example of Query output file attached.
comments:
Sohn Rogers <rogers}>, 18/01/2011 08:26:14:
raising at "B" priority as the Query output may be used in court cases.
FUJ00171894
FUJ00171894
fiowever I'm not sure how often this is likely to occur, ise. how often gaps in message transactions sequences occur in Live:
Please route to Audit Dev
JDate:18-Jan-2011 08:45:10 User:John Rogers
evidence imported from QC - BUG 14698 HizIOP.xls
jbate:18-Jan-2011 11:19:59 User:Lionel Higman
[fhe Call record has been transferred to the team: Audit-Dev
jbate:18-an-2011 11:29:47 Uscr:Andrew Mansfield
the Call record has been assigned to the Team Member: Andrew Mansfield
JDate:18-dJan-2011 16:30:30 Uscr:Andrew Mansfield
Product HNG-X Platforms -- Audit Workstation (AUW) (version unspecified) added.
jate:18-Jan-2011 16:41:02 User:Andrew Mansfield
lA new Business Impact has been added:
[the problem will only occur in exceptional circumstances but should be fixed in case the exceptional circumstance happens.
Ite it does occur, transaction gap information is overwritten in the results spreadsheet and we would not be able to send the ARQ
to POL. We would probably attempt to resolve the cause of the gaps or duplicates before sending the output to POL in any case,
ut the problem really ought to be fixed.
Date:18-gan-2011 1
[Start of Response]
[this problem only occurs when the last counter on the summary sheet of the results spreadsheet has at least three gaps or
uplicates reported. If this happens, the third line of gaps or duplicates information onwards are overwritten by the details of
the query that was run.
[End of Response]
Response code to call type Q as Category 40 -- Pending -- Incident Under Investigation
7:10 User:Andrew Mansfield
jbate:18-Jan-2011 16:57:01 User:Andrew Mansfield
[Start of Response}
DEVELOPMENT IMPACT OF FIX:
ISPECIFY THE HNG-X PLATFORMS IMPACTE!
βes - Audit Workstation
[TECHNICAL SUMMARY:
lAffects one executable ~ AEClient.exe
Ist OF KNOWN DIMENSIONS DESIGN PARTS AFFECTED BY THE CHANGE:
AUDIT. EXTRACT CLT
DEPENDENCIES:
JOOS THE FIX REQUIRE ANY MANUAL DEPLOYMENT BASELINES:
No
DEV EFFORT IN MANDAYS:
H man day
IMPACT. ON USER:
tf problem occurs, the ARQ results spreadsheet would be corrupt and it could not be sent to POL.
IIMPACT ON OPERATIONS:
one.
HMPACT ON TEST:
leed to specifically test the case where the last counter listed on the summary page has three or more gaps reported and three or
jore duplicates reported, and check that the gaps or duplicates data is not overwritten.
kegression test cases with no gaps or duplicates, and gaps or dupllicates in other than the last counter to check format is still
lorrect .
IRISKS (of releasing and of not releasing proposed fix):
lLow risk.
IXIST OF LIKELY DELIVERABLES:
UDIT_EXTRACT CLT
{End of Response]
Response code to call type Q as Category 41
Pending -- Product Error Diagnosed
jbate:18-Jan-2011 16:57:36 Uscr:Andrew Mansfield
the call Target Release has been moved to Proposed For ~~ KNG-X 04.37
FUJ00171894
FUJ00171894
[Date:i8-Jan-2011 16:58:05 Uscriandrew Mansfield
ction placed on Team:RelMngmntForum
jDate:20-Jan-2011 14:04:41 User:Tyrone Cozens
[the call Target Release has been moved to Targeted At -~ HNG-X 04,37
jDate:20-Jan-2011 14:04:47 User:Tyrone Cozens
Action has been removed from the call
[Date:20-Jan-2011 14:05:02 User: Tyrone Cozens
[Start of Response]
fargeted at 04.37 as agreed at RMF.
[End of Response]
Response code to call type Q as Category 41 -- Pending -- Product Error Diagnosed
Date:10-Mar-2011 14:01:43 User:Andrew Mansfield
[Start of Response]
Fixed in AEClient.exe.
Used slow ARQ to test:
ll) Extracted and filtered BRDB files with no gaps or duplicates. Checked that spreadsheet was formatted correctly.
2) Edited extracted files to introduce three gaps in last counter in list. Ran filter and query. Checked that spreadsheet was
formatted correctly.
8) Restored original extracted file and re-edited to introduce three duplicates in last counter in list. Ran filter and query.
checked that spreadsheet was formatted correctly.
4) Edited extracted files to introduce gaps and duplicates. Ran filter and query. Checked that spreadsheet was formatted
correctly.
Ib) Edited extracted files to introduce gaps in other than last counter. Ran filter and query. Checked that spreadsheet was
formatted correctly.
[End of Response]
Response code to call type Q as Category 46 -- Pending -- Product Error Fixed
Date:11-Apr-2011 1
evidence Added = Hand.
7
jbate:11-Apr-2011 16:20:
Reference Added: Product Baseline AUDI
Reference Added: Product Baseline AUDI
CLT_0437_vo6e7
cLT_0437_v06e7-vo6e
joate:11-Apr-2011 16:30:24 Uscr:Andrew Mansfield
[Start of Response]
Fixed by incremental baseline AUDIT EXTRACT CLT_0437_v067-Vo066
[End of Response]
Response code to call type Q as Category 48 -- Pending -- Fix Released to PIT
jOate:41-Apr-2011 16:30:36 Uscr:Andrew Mansfield
fhe Call record has been transferred to the team: Dev-Int-Rel
jbate:12-May-2011 15:05:09 User:Victoria Hancock
Reference Added: Release
Date:16-dun-2011 13:02:05 User:PIT Automated User
[Start of Response]
lAssigning to Integrator
[End of Response]
IResponse code to call type Q as Category 48 (Fix Released to PIT)
oate:16-dun-2011 13:02:06 User:PIT Automated User
Reference Added: Product Baseline AUDIT EXTRACT CLT_0437_D067-D066
bate:16-Jun-2011 13:02:07 User:PIT
[Start of Response]
Peak has been test installed in Integration. Moving to holding stack awaiting release
{End of Response]
kesponse code to call type Q as Category 47 (Fix Processed by PIT)
the incident has been transferred to the Team: Int-Rel
utomated User
FUJ00171894
FUJ00171894
fbate:20-dun-2011 00:17:22 User:PIt Automated User
[Start of Response]
Peak has been test installed in integration, routing back to source.
[End of Response]
Response code to call type Q as Category 60 (S/W Fix Available to Call Logger)
lfarget Date updated: new value is 21/06/2011 18:30
outing to Call Logger following Final Progress update.
bate:30-dun-2011 14:05:07 User:gohn Rogers
Incident closure received from Quality Centre
comments Update:
Mark Ascott <ascottm>, 30/06/2011 13:56:41:
successfully tested by LST at R4.37.
therefore closing this defect and peak.
0-Jun-2011 14:05
PC0207787 close
7 User:dohn Rogers
tegory 60 Type Q
Root Cause General - Unknown
Logger Deleted User -- QC Interface
Subject Product QC Defects -- Infrastructure (version: 1)
Assignee Deleted User -- QC Interface
Last Progress 30-Jun-2011 14:05 -- John Rogers