FUJ00173183
FUJ00173183
Peak Incident Management System
Call Reference PC0272681
Release Reported In -- HNG-X Rel. Ind.
Call Type _ Zero immediate impacts calls
Contact EDSC
Target Date 31/10/2019
Summary INC1167354 :! IRRELEVANT I
All References Type
TFSNow
DevIntRel-Director
Deficient Incident Information
Jira
Collections Name
-SSCAdm
Progress Narrative
Call Logger _Customer Call_ -- EDSC
Top Ref INC1167354
Priority Z -- Low Business Impact Incident
Call Status Closed -- Administrative Response
Effort (Man Days) 0
'The VB Application identified by the event source logged
Value
INC1167354
Live Supp.Test
Missing Update:FAO Audit-Dev
POA-3046
User Date
Darran Avenell 02-Aug-2018 05:48:24
[Date:01-Aug-2018 20:52:38 User: Customer Call_
ALL PC0272681 opened
lbetails entered are
[Summarys INC1167354
call Type:L
call Priority:D
ffarget Release: HNG-X Rel. Ind.
Routed to:EDSC - _Unassigned_
the VB Application identified by the event source logged
'1-Aug-2018 20:52 Customer Call.
INCIDENT MANAGEMENT
Pate/Time Raised: Dec 30 1899 12:00AM
priority: D
contact Name: POA SMC1
contact Phone:
riginator: XXXXXX@TFSO1
riginator's reference: INC1167354
Product Serial No:
Product Site
count :-€1
ienningse3617N
caller : POA SMC1
caller Contact :
configuration Item :
location:
ion identified by the event source logged this Appli
: Unable to execute command with return. Location: AEC.
ion AEClienI
21140 ,Logged: Error
mmandWithReturn
2-Aug-2018 05:47:31 Uscr:Darran Avenell
ence Added: Deficient Incident Information Missing Update:FAO Audit-Dev
jbate:02-Aug-2018 05:48:15 Uscr:Darran Avenell
product HNG-X Platforms -- Audit Workstation (AUW) (version unsp.
fied) added.
bate:02-Aug-2018 05:48:33 User:Darran Avenell
jbefect cause updated to 41: Gensral - in Procedure
jDate:02-Aug-2018 05:48:48 Uscr:Darran Avenell
FUJ00173183
FUJ00173183
ine Call vecord has been transferred to the team: Audit-Dev
Progress was delivered to Consumer
bate:03-Aug-2018 18:13:08 User:Gerald Barnes
[the Call record has been assigned to the Team Member: Gerald Barnes
lprogress was delivered to Consumer
JOate:07-Aug-2018 17:26:18 Usecr:Gerald Barnes
[Start of Response]
I checked the event log on the machine. There were a lot of red events like the one described from 20:17 to 20:53. This is the
time when MSQL on the audit server is down. It looks like someone was trying to run a slow ARQ at this time. This does not work.
mly fast ARQs left running run though the evening shutdown. Slow ARQs fail in somewhat unpredictable ways if tried to be run
hen SQL server is down. I attach the tuneable trace log.
[End of Response]
lkesponse code to call type L as Category 40 -- Pending -- Incident Under Investigation
lkesponse was delivered to Consumer
Hours spent since call received: 5 hours
Dat ¢:07-Aug-2018 17:27:18 User:Gerald Barnes
JEvidence Added - 1 1
JDate:41-Feb-2019 15:13:
from: Barnes, Gerald <¢.
sent: Wednesday, January 2
Symvoulidis, Yannis ¢
Frontezak, Maciej {7
subject: RE: KEL’s for BEAR'S
ti Yannis,
m reflection if you like I could write a very vague KEL saying that these events sometimes occur and have not yet been found to
Ihave any serious effect. That would not take me long.
Itt would be better though, in my opinion, to leave the PEAK open and investigate the matter thoroughly ? the trouble is that
ould take a lot of time.
regards,
lerald Barnes
rom: Barnes, Gerald
02 January 2019 1
Symvoulidis, Yannis <
zak, Macie} =
KEL's for PEAK'S
li Yannis,
this is on my task list. It has very low priority though and it will take quite a bit of investigation to come up with anything
juseful for the KEL. I can give no forecast as to when this will be done ? as soon as all my more important tasks are done I will
icok at it very carefully.
Regards,
lserald Barnes
Jkrom: Symvoulidis, Yannis
sent: 28 December 2018 14:30
fro: Barnes, Gerald *
cc: Frontezak, Maciej 4
subject: KEL's for PEAK'S
Hello Gerald
can you please confirm when you will be able to write KEL?s for the following two (2) PEAK?s so that we can close them?
[thanks
yannis
Date:13-Feb-2019 12:06:22 User:Macie} Frontezak
call Type changed to Zero immediate impacts calls(Z):Priority %:Target Time 2018-09-12 11:52:38.513
Date:13-Feb-2019 12:06:29 User:Maciej Frontczak
joving to call type % as agreed with Gerald Barnes with review date set to June 2019
jate:12-Jul-2019 15:42:13 Uscr:Aastha Mehrotra
from: Mehrotra, Aastha
sent: Friday, July 12, 2
[fo: Barnes, Gerald { _ . s a:
jcc: Malayil, HarishKumar 4, GR >; Guy, Jame: runeneniarearery eet Omuesureremarinein >
subject: PCO272681 - INC1167354 : LERPAUW203 The VB Application identified by the event source logged
FUJ00173183
FUJ00173183
li Gerald,
could you please provide an update on this Peak?
Date:13-Feb-2019 12:06:29 User:Maciej Frontezak
foving to call type Z as agreed with Gerald Barnes with review date set to June 2019
thanks & Regards,
lAastha Mehrotra
Project Coordinator
Jbate:03-Sep-2019 11:31:55 User:Gerald Barnes
ffarget Date/Time updated: new value is 31/10/2019 11:52
[Start of Response]
the error handling does not identify closely enough what is causing this red event. It needs a release with improved error
handling. However the Prosecution Team have not complained to me of any issues. Were they to show how the problem occurred I
could identify it that way.
[End of Response]
lkesponse code to call type Z as Category 40 -- Pending -- Incident Under Investigation
Response was delivered to Consumer
JDate:04-Sep-2019 10:59:20 User:Gerald Barnes
Reference Added: Jira POA-3046
Date:04-Sep-2019 10:59:59 User:Gerald Barnes
[Start of Response]
turning into jira for addressing later.
[End of Response]
Response code to call type % as Category 68 -- Final -- Administrative Response
touting to Call Logger following Final Progress update.
Response was delivered to Consumer
Hours spent since call received: 1 hours
Date:04-Sep-2019 11:51:25 Uscr:Anne Best
[Start of Response]
Please see update from Gerald Barnes - Call is closed as being dealt with by Jira POA-3046
[End of Response]
lkesponse code to call type 4 as Category 68 -- Final -- Administrative Response
outing to Call Logger following Final Progress update.
Service Response was delivered to Consumer
Jbate:04-Sep-2019 11:51:25 User:Anne Best
CALL PC0272681 closed: Category 66 Type Z
Root Cause General - in Procedure
Logger _Customer Call_ -- EDSC
Subject Product HNG-X Platforms -- Audit Workstation (AUW) (version unspecified)
Assignee _Customer Call_ -- EDSC
Last Progress 04-Sep-2019 11:51 -- Anne Best