FUJ00174232 - Email from Alan D’Alvarez to Roger Gilbert, CC: Duncan Tait, Gavin Bounds & others, re: HNGX update on Weekend B/C.

Evidence on official site

FUJ00174232

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From: D'Alvarez Alan{/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=DALVAREZA]
Sent: Mon 09/11/2009 5:26:03 PM (UTC)
To: GilbertRogei s=—=CGRO—SCS
Ce:
Subject: RE: HNGX update on Weekend B/C
Roger,

I met with the Post Office programme team today and we have jointly put together a revised schedule which will mean
that Post Office will not be looking for any additional compensation from Fujitsu. There are a number of containable
risks introduced through the Pilot period and I will be taking Customer Services through these tomorrow to get their
agreement. Once I have this I can publish the revised schedule. Is this OK?

Rods

Alan D‘ Alvarez
Associate P&PM Academy

ii England no. 96056. Registered Oflice: 23 Baker Street, London W1U 3BW
of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that itis virus-free.

From: Gilbert Roger

Sent: 09 November 2009 17:07

To: D'Alvarez Alan

Cc: Tait Duncan; Bounds Gavin; Wood Mike; Kamata Akihisa

Subject: RE: HNGX update on Weekend B/C

Alan,

Could you let me know when you have given Kamata-san the revised milestone schedule?

Regards

Roger

Roger Gilbert

Chief Executive Officer
UK and Ireland

FUJITSU

don W1U 3BW

Services Limited, Registered in England no 96056, Registered Office: 22 Baker Street, London W1U 3BW.

This e-mail is only for the use of its intended recipient. Its contents are confidential and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that it is virus-free.

From: Gilbert Roger

Sent: 05 November 2009 08:39

To: D'Alvarez Alan

Cc: Tait Duncan; Bounds Gavin; Wood Mike; Kamata Akihisa
Subject: RE: HNGX update on Weekend B/C

Alan,
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Wait until it is stable
Kamata,

See Alan's response below
Regards

Roger

Roger Gilbert

Chief Executive Officer

UK and Ireland

FUJITSU

22 Baker Street.London W1U 3BW
GRO j

Web: uk fujitsucom
Fujitsu Services Limited, Registered in England no 96056, Registered Office: 22 Baker Street, London W1U 3BW.

This e-mail is only for the use of its intended recipient. Its contents are confidential and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that it is virus-free.

From: D'Alvarez Alan

Sent: 04 November 2009 18:54

To: Gilbert Roger

Cc: Tait Duncan; Bounds Gavin; Wood Mike
Subject: RE: HNGX update on Weekend B/C

Roger,

Sorry for the delay in responding. Due to the pressures within the Programme meeting the Weekend B/C date we took
the decision to give priority to the Data Centre Migration which has impacted progress on the Branch Migration
activities. We are currently showing that we will be unable to achieve a number of milestones for this which will hit the
critical path for Counter Roll Out. The teams are reviewing all possibilities for mitigation we can think of to see
whether we could recover the position and will not have a position that we can put to Post Office until tomorrow
evening/Friday. I could provide Kamata-San with a copy of the current milestones although it is likely that these will
change by Friday. Should I wait until then to provide him with a set of revised Milestones?

Rgds

Alan D‘ Alvarez
Associate P&PM Academy

Fujitsu Servi ‘ered in England no. 96056. Registered Office: 33 Baker Street, London W1U 3BW
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that itis virus-free.

From: Gilbert Roger

Sent: 04 November 2009 08:09

To: D'Alvarez Alan

Cc: Tait Duncan; Bounds Gavin; Wood Mike
Subject: FW: HNGX update on Weekend B/C

Alan,
Could you send Kamata-san the information he needs?

Best regards
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Roger

Roger Gilbert

Chief Executive Officer
UK and Ireland

FUJITSU

22 Baker Street. London W1U 3BW
Tel: £ GRO for in

GRO.

FOREST

Fujitsu Services Limited, Registered in England Ker Street, London W1U 3BW.

no 96056, Registered Office: 22

This e-mail is only for the use of its intended recipient. Its contents are confidential and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that it is virus-free.

From: Kamata Akihisa

Sent: 03 November 2009 17:36

To: Christou Richard; Gilbert Roger
Subject: RE: HNGX update on Weekend B/C

Roger,

Can you give me the latest milestone chart of this project? It is helpful to understand where we are standing in the
overall project.

Regards,
Kamata

From: Christou Richard

Sent: Tuesday, November 03, 2009 4:17 PM

To: D'Alvarez Alan; Gilbert Roger; Wood Mike; Jeram Peter; Kostuch Maz; Goldsmith Steve; Dunmore Phil; Bounds
Gavin; Keeling David; Walters Wendy; Young Lester; Tait Duncan

Cc: Kamata Akihisa

Subject: RE: HNGX update on Weekend B/C

Please pass on my personal congratulations to the team.

Kamata-san — can you please circulate this (suitably translated) to the GSC (including Mazuka and perhaps Ishida) to
let them know that we have dealt with at least one of the toxic contracts. Please consult Roger if you need more
information.

From: D'Alvarez Alan

Sent: 02 November 2009 15:48

To: Gilbert Roger; Wood Mike; Jeram Peter; Kostuch Maz; Goldsmith Steve; Dunmore Phil; Bounds Gavin; Keeling
David; Walters Wendy; Young Lester; Tait Duncan

Cc: Christou Richard

Subject: RE: HNGX update on Weekend B/C

Please see the e-mail below which was received from the Customer. This is currently being circulated to the teams.
Rgds

Alan D' Alvarez

Associate P&PM Academy
FUJITSU

gland no. 96056. Registered Office: 22 Baker Street, London W1U 3BW
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This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that itis virus-free.

From: mark.burle
Sent: 02 Novemb:
To: will.russel

ohn.wheeler{_
Ce: D'Alvarez Alan; Cochrane Vince
Subject: Fw: Project Board Update - Important

kevin.tallboy(_

Please see below from David - our chief teccie!
Alan / Vince

Could you please share with the team in Fujitsu please
Mark Burley

Programme Manager HNG

Post Office Ltd

Operations

2nd Floor

148 Old Street

London
EC1V 9HQ

Postline: Mobex
External Emai.

David X Gray

02/11/2009 14:50

I} Mick Gordon}

I Subject: Re: Project Board Update - Important (Document link: Mark

Mark
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congratulations to you and all the joint POL and Fujitsu team.

This was a very complex and critical migration, with the potential for
massive impact on the business if it failed, and huge opportunity for
things to go wrong. In over 30 years in IT, this is probably the biggest
most complex and critical such exercise I have been involved in, including
the introduction of competition in gas.

The fact that it was executed so smoothly and with such success is a great
tribute to the thorough and professional planning and attention to detail
leading up the migration and the excellent team work and commitment over
the weekend.

This is a huge achievement - well done again to all.
Regards
David Gray

IT Strategy and Architecture Manager
Post Office Ltd

The Royal Mail Group plc is registered in England and Wales.
Registered number 4138203. Registered Office at 148 Old Street London EC1V
SHO.

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