FUJ00174433 - Email from Phillips Edward to Armstrong Sue, Atkinson Tony, Bell Gavin and others CC’ing Corporate Alerts RE: Confidential & Legally Privileged Corporate Escalated Issue Ref 1218 - Post Office - Update Report

Evidence on official site

FUJ00174433
FUs00174433

From: Phillips Edward
Sent: 19 March 2012 09:08
To:

Armstrong Sue; Atkinson Tony; Bell Gavin; Boyd Fiona; Bull Richard; Cochrane Vince; Davidson James; Dunmore Phil; Freeman Roy; Gordon Mark; Jeram Peter; Kostuch Maz; Lamb Helen; Long Stephen; Mills Ged; Norris
Robert; O'driscoll lan; Payne Andrew; Roberts David (ON22); Stevenson Andrew; Tait Duncan; Thompson Peter; Tuttle Ron; Welsh Graham

ce: Corporate Alerts

Subject: FW: Confidential & Legally Privileged Corporate Escalated Issue Ref 1218 - Post Office - Update Report
Dear All

Please see the update below.

Ed

From: Corporate Alerts

Sent: 16 March 2012 17:06

To: Phillips Edward

Ce: Corporate Alerts

‘Subject: Confidential & Legally Privileged Corporate Escalated Issue Ref 1218 - Post Office - Update Report

Hi Ed, could you please send this one out, and cc Corporate Alerts. Dist list attached. Many thanks, Sue Higginson

Confidential and Legally Privileged
This document has been produced under the supervision and instruction of the Fujitsu Services legal Department and either incorporates privileged legal advice from Fujitsu Services’ legal

advisors, information collated for the purposes of providing such advice or requests for such information. It must not be copied, or disclosed to other Fujitsu Services employees or third parties,
without express permission of the Fujitsu Services legal department

This document contains information which is confidential and may be privileged. The information is intended only for the use of the individuals named above and must not be copied or disclosed to other
Fujitsu employees or third parties without express permission.

Corporate Escalated Issue — Update Report
Customer Name [ Post Office ] Alert Reference: 1218 RAG Status: hm

Issue Summary: I

Loss of banking transactions across the whole Post Office estate ]

Progress against last week's

‘+The HNG-X environment remains stable with no recurrence of previous issue.
goals & milestones:

‘+ Ace Blade arrived in Bracknell, Keys were removed & onward freight to Cisco Amsterdam/San Jose for Root Cause Analysis by Cisco.

Key goals for this week:
‘+ Progression of both the tactical & strategic reviews (4 Point plan) of the POL infrastructure

Major milestones this week: ‘+ Initial workshops associated with Tactical review were held in Bracknell on 14/03/12
‘© Workshop associated with the Strategic review will be held week commencing 19/03/12
* Discussions with Cisco ongoing; next update expected 19/03/12
Other items of interest:

Current Assigned Actions:

Estimated Closure Date:

Useful Links:

‘+ Report issued by Vince Cochrane relating to the Independent Network review has been published.

‘* Actions since last update have been closed.

Impact at time Alert was raised (01/03/12);
‘+ Potential Service Credits at £100k per lost business hour
‘+ Reputational damage to both Post Office and Fujitsu; 4th major outage in 9 months
‘+ Potential to influence the HP&BB negotiations

Closure Criteria:
‘* Service restored and stable for 24 hours
‘* Major Incident report produced with corrective actions

[ Title I Status I Assigned To

Start Date

Due Date

10/04/2012] Report Week Commencin, [2012-03-14

Title

FUJ00174433
FUs00174433