FUJ00174446 - Email from Phillips Edward to Armstrong Sue, Atkinson Tony, Bell Gavin, Boyd Fiona and others cc;ing Corporate Alerts RE: Corporate Escalated Issue Ref 1218- Post Office- Closure Report

Evidence on official site

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Phillips Edward
26 April 2012 19:05

Armstrong Sue; Atkinson Tony; Bell Gavin; Boyd Fiona; Bull Richard; Cochrane Vince; Davidson James; Dunmore Phil; Freeman Roy; Gordon Mark; Jeram Peter; Kostuch Maz; Lamb Helen; Long Stephen; Mills Ged; Norris
Robert; O'driscolll lan; Payne Andrew; Roberts David (LON22); Stevenson Andy; Tait Duncan; Thompson Peter; Tuttle Ron; Welsh Graham; Badman Dennis; Bennett Ella; Bounds Gavin; Bull Richard; Clayton Steve;
‘Steven; Craib Amanda; Croston Andrew; Croucher Martin; Dorans Maureen; Dunmore Phil; Eagle Jayne; Ellwood Kirsten P; Fitzgerald Glenn; Gibson Tim; Graham Malcolm; Hagihara Yasuyuki (FTS); Hardman Derek; Hoare
Mike; Jeram Peter; Keegan Michael; Kirby-Green Nigel; Kostuch Maz; Lamb Helen; Leask David; Long Stephen; Mills Ged; Moran Regina; Nagle George; Nicholls Mark; Norris Robert; Patel Toshak; Patterson Paul; Payne
‘Andrew; Phillips Matthew (ITG); Provost Martin; Rana Pawiter; Sadler Julie; Sillitoe David; Warham Wendy; Whitfield David (BRAO1); Wrennall Jon

ce: Corporate Alerts

Subject: FW: Corporate Escalated Issue Ref 1218- Post Office- Closure Report

Confidential and Legally Privileged
This document has been produced under the supervision and instruction of the Fujitsu Services legal Department and either incorporates privileged legal advice from Fujitsu Services’ legal
advisors, information collated for the purposes of providing such advice or requests for such information. It must not be copied, or disclosed to other Fujitsu Services employees or third parties,
without express permission of the Fujitsu Services legal department

This document contains information which is confidential and may be privileged. The information is intended only for the use of the individuals named above andmust not be copied or disclosed to other
Fujitsu employees or third parties without express permission.

Corporate Escalated Issue - Closure

Customer Name: [ Post Office Alert Reference:
<<
Issue Summary: I Loss of banking transactions across the whole Post Office estate ]

Reasons for closure:
‘The closure criteria have been met, and no further findings are expected from the Cisco RCA, as the suspected faulty Ace Blade has been tested to

destruction. Failure was identified but it remains unclear whether this was an underlying H/W fault or was induced by the intensive Cisco test process.

‘Achievements from this
Corporate Alert: WA

Post-Alert Actions:

‘The Tactical (internal) & strategic (Inc KPMG) reviews are being undertaken ce of the entire

HNGX solution/infrastructure.

han this single incident, looking at the re:

Other items of interest: It has been agreed by the account that keeping this alert open serves no purpose now the tactical & strategic reviews are underway.
Impact at time Alert was raised (01/03/12):
‘+ Potential Service Credits at £100k per lost business hour
‘+ Reputational damage to both Post Office and Fujitsu; 4th major outage in 9 months
+ Potential to influence the HP&BB negotiations
Closure Criteria:
‘+ Service restored and stable for 24 hours
‘+ Major Incident report produced with corrective actions

Facilitated RCA Date:

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