FUJ00176548
FUJ00176548
Peak Incident Management System
Call Reference PC0200501 Call Logger Deleted User -- QC Interface
Release Released At -- HNG-X 02.11.00 Top Ref AUDIT_EXTRACT CLT_0211_ V060-V054
Call Type Quality Centre Raised Incidents/Defects Priority B -- Medium Impact - Priority 3
Contact Deleted Contact Call Status Closed -- S/W Fix Available to Call Logger
Target Date 23/06/2010 Effort (Man Days) 0
Summary LST - Audit - Output spreadsheet reports are displaying incorrect 'Size of Gaps' values
All References Type Value
Product Baseline AUDIT_EXTRACT_CLT_0211_D060-D054
QC_DEFECTID 13903-hng _x_hng x _release_1_db.
Product Baseline AUDIT_EXTRACT_CLT_0211_V060-V054
QC Defect No 13903
DevIntRel-Director QC Interface
QC Severity 3 - High
Release PEAK PC0204143
Product Baseline AUDIT_EXTRACT_CLT_0211_V060
Release PEAK PC0204191
Progress Narrative
foate:21-gun-2010 17:20:05 User:John Rogers
ALL PC0200501 opened
Details entered are:~
Isummar = Audit - Output spreadsheet reports are displaying incorrrect "Size of Gaps" values
call Type:Q
call Priority:B
jfarget Release: HNG-X 01.07
outed to:QFP - _Unassigned_
jDate:21-Jun-2010 17:20:05 User:John Rogers
eeeceeeereseeeenines® Quality Centre Bug Report ##ititreeietinieeis
nce: 13903-hng
Jun 21 2010 1
test User: rogers}
loc Impact: 3 - High
Pathcode: Path201
yt ‘Team: None
product: Infrastructure
Product Version: N/A
Summary: LST - Audit - Output spreadsheet reports are displaying incorrrect "Size of Gaps" values
incident Description:
hng x release 1 db.
OAM
[the Audit spreadsheet reports that are produced via the Presentation Tab shows the number of missing messages (Riposte in this
case) but the value displayed is incorrect.
[the following were all filtered on FAD 003704 and used the HzEvents query.
run 2
utput was filtered on date range 25May to 25May
[there was one message missing (404122) but output reports "Size of Gaps" = 2
See OTH3500B HzEvents Check 1.xls
kun 2
utput was filtered on date range 25May to 26May
[There was two message missing (404122 & 404495) but output reports "Size of Gaps" = 6
See OTH3500B HzEvents Check 2.x1s
run 3
utput was filtered on date range 25May to 27May
[there was four message missing (404122, 404495, 404497 and 404497) but output reports "Size of Gaps" = 16
See OTH3500B HzEvents Check 3.x1s
kun 6
utput was filtered on date range 25May to 31May
It believe there are 67 messages missing in 47 separate blocks but output reports "Size of Gaps" = 3216
jote: This "Size of Gaps" is bigger than the message range (404824 - 404121 ~ 703)
See OTH3500B HzEvents Check 6.x1s
utput files and the OTH3500Bhz.xml file from the FINAL folder are attached.
FUJ00176548
FUJ00176548
[Commenter
John Rogers <rogersj>, 21/06/2010 1
Impact
bata needs to be correct as it is supplied to POL for possible use in legal actions.
709741:
lIohn Rogers <rogersj>, 21/06/2010 17:10:57:
Please route to Audit Dev
jDate:21-dun-2010 17:20:08 User:dohn Rogers
evidence imported from QC - BUG 13903 FINAL.zip
Jate:21-dun-2010 17:35:24 User:Steve Evans
Ifhe Call record has been transferred to the team: Audit-Dev
Ithe Call record has been assigned to the Team Member: Andrew Mansfield
bate:22-gun-2010 17:04:49 User:John Rogers
[the call summary has been changed from:-
Ist - Audit - Output spreadsheet reports are displaying incorrrect "Size of Gaps" values
fhe call summary is now
Ist - Audit - Output spreadsheet reports are displaying incorrect ''Size of Gaps
'* values
[Date:22-Jun-2010 17:46:42 User:John Rogers
Jsvidence Added ~ Furt fo request. v.
bate:23-dun-2010 1 User:Andrew Mansfield
product Estate Management -- Audit (version unspecified) added.
jbate:23-dun-2010 16:42:57 Usecr:Andrew Mansfield
Product Estate Management -- Audit updated to Subject.
jDate:23-Tun-2010 16:43:55 Uscr:Andrew Mansfield
[the call Target Release has been moved to Proposed For =~ HNG-X 02.11.00.00
jbate:23-dun-2010 16:51:40 User:Andrew Mansfield
[Start of Response]
DEVELOPMENT IMPACT OF FIX:
SPECIFY THE HNG-X PLATFORMS IMPACTED:
ves
[TECHNICAL SUMMARY:
ffects audit workstation AEClient application
DEV EFFORT IN MANDAYS:
2 man days
IMPACT ON USER:
the size of message gaps reported to the user is incorrect.
IMPACT ON TEST:
lueries should be run against data that hae gaps in the message sequences to check that the size of the gaps is reported
correctly.
IkISkS (of releasing and of not releasing proposed fix):
tow risk
LIST OF LIKELY DELIVERABLES:
IAEClient.exe
[End of Response]
Response code to call type Q as Category 40 -- Pending -~ Incident Under Investigation
Date:23-dun-2010 16:51:59 Uscr:Andrew Mansfield
the Call record has been transferred to the team: RelMngmntForum
Jbate:14-Jul-2010 16:04:19 User:Andrew Mansfield
product HNG-X Platforms -- AUW-AUDIT and HSM Workstation (version unspecified) added.
jDate:20-ul-2010 16:00:05 User:Tyrone Cozens
[the call Target Release has been moved to:Targeted At ~~ HNG-X 02.11.00.00
ffargeted at 02,11,00.00 as agreed within RMF
FUJ00176548
FUJ00176548
[Date:20-dul-2010 16:19:41 User: Tyrone Cozens
the Call record has been transferred to the team: Audit-Dev
bate:20-dul-2010 17:17:19 User:Adam Spurgeon
[the Call record has been assigned to the Team Member: Andrew Mansfield
jbate:23-dul-2010 18:06:42 User:Andrew Mansfield
evidence Added - Handover note
Date:23-gul-2010 18:06:55 User:Andrew Mansfield
[Start of Response]
Delivered in AUDIT EXTRACT CLT 0211 vo60-v054
[End of Response]
lkesponse code to call type Q as Category 48 -~ Pending -- Fix Released to PIT
jDate:23-Jul-2010 18:07:25 User:Andrew Mansfield
Reference Added: Product Baseline AUDIT EXTRACT CLT 0211 vo60
Date:23-dul-2010 18:07:27 User:Andrew Mansfield
[OP Reference set to: Product Baseline AUDIT _EXTRAC
CLT_0211_vo60
jbate:23-3ul-2010 18:07:41 Uscr:Andrew Mansfield
[fhe Call record has been transferred to the team: Dev-Int-Rel
loate:03-Aug-2010 1
[Start of Response]
ssigning to Integrator
[End of Response]
lkesponse code to call type Q as Category 48 (Fix Released to PITT)
[the incident has been transferred to the Team: Dev-Int-Rel
the incident has been assigned to the Team Member: Andrew Moor
0:37 User:PIT Automated User
lDate:03-Aug-2010 10:20:37 User:PIT Automated User
Reference Added: Product Baseline AUDIT EXTRACT CLT 0211 D060-D054 (TOP Reference)
Date:03-Aug-2010 10:20:38 User:PIT Automated User
[Start of Response]
Peak has been test installed in Integration. Moving to holding stack awaiting release
[End of Response]
Response code to call type Q as Category 47 (Fix Processed by PIT)
[fhe incident has been transferred to the Team: Int-Rel
JDate:43-Aug-2010 17:09:59 User:Lionel Higman
the call Target Release has been moved to:Released At -- HNG-X 02.11.00
(Start of Response]
Fix applied in 02.11.00
[End of Response]
lkesponse code to call type Q as Category 60
ldate: 08-Sep-2010
Reference Added:
Jbatc:09-Sep-2010
Reference Adde:
Ber: Tyrone Cozens
K PCO204191
lDate:09-Sep-2010
Ignore PCO204143
sy:flyrone Cozens
bate: 26-Nov-2010 14:10:06 User:John Rogers
incident closure received from Quality Centre
comments Updat
liohn Rogers <rogersj>, 26/11/2010 14:02:34:
lfested in LST as part of Release Note HRU7045, all OK.
closing call
Dat e:26-Nov-2010 1.
CALL _Pc0200501 closed
0:06 User:dohn Rogers
Category 60 Type Q
FUJ00176548
FUJ00176548
Root Cause
Logger
Subject Product
Assignee
Last Progress
General - Unknown
Deleted User -- QC Interface
Estate Management -- Audit (version unspecified)
Deleted User -- QC Interface
26-Nov-2010 14:10 -- John Rogers