FUJ00176751
FUJ00176751
Peak Incident Management System
Call Reference PC0263160 Call Logger Deleted User -- Security Ops
Release Reported In -- HNG-X Rel. Ind. Top Ref
Call Type Live Incidents Priority B -- Business restricted
Contact Deleted Contact Call Status Closed -- Administrative Response
Target Date 14/10/2017 Effort (Man Days) 0
Summary ARQ 265-266 Events I FAD: 236007 I Return Date: ASAP
Progress Narrative
(Date:11-Oct-2017 13:03:56 User:Dharmesh Mistry
cALL PC0263160 opened
Details entered are:~
summary:ARQ 265-266 Events I FAD: 236007 I Return Date: ASAP
call Type:
call Priority:B
ffarget Release: HNG-X Rel. Ind.
Routed to:EDSC - _Unassigned_
Date:11-Oct-2017 13:03:56 Uscr:Dharmesh Mistry
lplease can you check the attached ARQ Events for any financial implications?
jDate:1-Oct-2017 13:04:11 Uscr:Dharmesh Mistry
Invidence Added ~ “sx
6 Event
Jbate:11-Oct-2017 13:04:28 User:Dharmesh Mistry
evidence Added - ARQ 265 Events.x15x
[Date:11-Oct-2017 14:09:12 User:Daniel Best
[fhe Call record has been assigned to the Team Member: Daniel Best
Jat ¢:11-Oct-2017 14:10:12 User:Daniel Best
[Start of Response]
IPRESCAN
KEL Reference:
lAssigned User:Gary M
[End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
JDate:11-Oct-2017 14:10:20 User:Daniel Best
[fhe Call record has been assigned to the Team Member: Gary Maxwell
JDate:42-Oct-2017 09:55:21 Uscr:Gary Maxwell
{Start of Response]
I believe that all the events in this analysis request are "benign" in that they do not indicate any events that would have
caused a financial problem unknown to the Post Office Clerk.
[End of Response]
kesponse code to call type L as Category 40 -- Pending -~ Incident Under Investigation
22-Oct-2017 09:55:42 Uscr:Gary Maxwell
11 record has been transferred to the team:
[the Call record has been assigned to the Team Membe
I-Indt Mgt
Dharmesh Mistry
jbate:13-Oct-2017 11:05:04 Uscr:Dharmesh Mistry
[Start of Response]
closing PEAK as per comment above
[End of Response]
lkesponse code to call type L as Category 68 -- Final -- Administrative Response
outing to Call Logger following Final Progress update.
lbefect cause updated to 40 -- General - User
[Date:13-Oct-2017 11:05:09 Uscr:Dharmesh Mistry
FUJ00176751
FUJ00176751
ALE Poo2es160 closed: Category oo Type D
Root Cause General - User
Logger Deleted User -- Security Ops
Subject Product General/Other/Misc -- ACE (version unspecified)
Assignee Deleted User -- Security Ops
Last Progress 13-Oct-2017 11:05 -- Dharmesh Mistry