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From: Thomas Penny[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=THOMASP]
Sent: Tue 05/10/2010 7:36:29 AM (UTC)
To: Card CI ~~} Wright Markf GRO I Simpkins
eddon Dave (BRAO
Ce: Bains Rajbinde: : }
Subject: FW: URGENT - ARQ request - Ferndown 282508
All
The bulk (may be all) of the events for this urgent request have now been retrieved and sent via PEAK to EDSC. The
PEAK numbers are:-
PC0205005 - ARQ 292
PC0205007 - ARQ 282
PC0205021 - ARQ 283-4
PC0205022 - ARQ 285-6
PC0205023 - ARQ 287-8
PC0205024 - ARQ 289-90
PC0205025 - ARQ 291 and 3
As I explained, there is a lot of senior management focus on this request from both Fujitsu and POL so I would be
extremely grateful if you could view this as a priority.
Kind regards
Penny
From: Thomas Penny
Sent: 04 October 2010 11:01
To: Simpkins John
Cc: Card Cheryl; Chambers Anne O; Wright Mark
Subject: RE: URGENT - ARQ request - Ferndown 282508
John
We, as a matter of course, check all system events before returning transaction records to POL. Their trawl is to do with
transaction records, which, I'm sure you're aware is a totally different kettle of fish.
Kind regards
Penny
From: Simpkins John
Sent: 04 October 2010 10:40
To: Thomas Penny; Card Cheryl; Chambers Anne O; Wright Mark
Subject: RE: URGENT - ARQ request - Ferndown 282508
Penny,
Of course we can look as the provided data but it will take some time to trawl though the potential number of events.
The comment in the trail below "We have Helen Rose (POL) on stand-by to decipher the data and this will be her priority
when received, but we need to feed back a delivery date and time to Mark, Lynn and Paula." implies that they would like
to do the trawl themselves.
Regards
John
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From: Thomas Penny
Sent: 04 October 2010 10:35
To: Card Cheryl; Chambers Anne O; Simpkins John; Wright Mark
Subject: FW: URGENT - ARQ request - Ferndown 282508
All
I can see Steve is out this week by his out of office - please see mail string - I'm not sure who to forward this to - but this
is really urgent and I'd be grateful for any help SSC can provide.
Kind regards
Penny
-----Original Message---
From: Thomas Penny
Sent: 04 October 2010 10:23
To: Parker Steve (PostOfficeAccount)
Subject: FW: URGENT - ARQ request - Ferndown 282508
Hi Steve
I hope all is well with you.
Please see mail string. A forewarning that we will be sending SSC thirteen months worth of events for this outlet
(Ferndown Fad 282508) just as soon as we retrieve. Would SSC please be able to review and return comments asap?
Kind regards
Penny
oo Original Message-----
From: Thomas Penny
Sent: 04 October 2010 08:42
To: Thompson Peter; Munro Donna
Subject: RE: URGENT - ARQ request - Ferndown 282508
Please see attached, Pete
I can't do more until we identify size of outlet and number of counters.
-----Original Message--
From: Thompson Peter
Sent: 04 October 2010 08:40
To: Thomas Penny; Munro Donna
Subject: RE: URGENT - ARQ request - Ferndown 282508
Can u inform the customer of the perceived timescales at this initial stage just to provide some perspective of timescales
From: Thomas Penny
Sent: 04 October 2010 08:35
To: Thompson Peter; Munro Donna
Subject: RE: URGENT - ARQ request - Ferndown 282508
Pete
We are looking at a request for 13 months of data received at 4.30 on Friday afternoon. It is not possible to return this
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request today.
I will provide an update with an estimated return timeframe later in the day.
Kind regards
Penny
From: Thompson Peter
Sent: 04 October 2010 08:26
To: Munro Donna; Thomas Penny
Subject: FW: URGENT - ARQ request - Ferndown 282508
Ladies top priority
o----{ Original Message-
From: emma. langfi
Duty_Manager@
Sent: 01 October 2010 17:48
To: Thompson Peter
Cc: Thomas Penny; dave.hulbert:
Subject: URGENT - ARQ request - Ferndown 382508
“tOn Behalf Of
Hello Peter
Despite the miserable journey to us, I hope todays meeting in Dearne proved
to be beneficial.
My apologies for the late notification of the following but I am hoping
that you will be able to assist in rapid turn around for an ARQ request.
Our Security Team who forward ARQ requests to yourselves for extraction
(Mark Dinsdale and Jane M Owen), have this afternoon sent an emergency ARQ
to Penny's team for processing. This has come from Lynn Hobbs, Branch
Network Manager, which in turn was passed into Lynn by Paula Vennells, Post
Office Ltd (POL) Network Director.
This request is a data extract for the above branch from 01 September 2009
- 30 September 2010. I understand from Mark Dinsdale that the agreed
turnaround for ARQ requests is 7-14 working days, but the ARQ above (I have
no ARQ reference at the moment) is a business priority.
Given the resource at your disposal and your teams existing workload is
there anyway that the 12 month extract can be completed Monday 04 October
2010. We have Helen Rose (POL) on stand-by to decipher the data and this
will be her priority when received, but we need to feed back a delivery
date and time to Mark, Lynn and Paula.
I am out of the office and without email until Monday morning, however,
h profile of this request could you contact Dave Hulbert
} to discuss any re sourcing issues or turn around times for
‘this:
Once again I am sorry for the late notification.
Kind regards
Emma
Live Service Team
Service Delivery
Post Office Limited
Royal Mail Group Limited registered in England and Wales registered number
4138203 registered office 3rd Floor, 100 Victoria Embankment, London, EC4Y
OHQ
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