FUJ00232496
FUJ00232496
AGENDA
Horizon Service Review Forum
Date: Tuesday 16 April 2002
Time: 1100 - 1330 (followed by lunch)
Venue: Fl, Dearne House
Chair: Don Grey Network Support
Attendees: Liz Tuddenham Network Support
John Bruce POL Automation
Nick Samuel POL Commercial
Julian White Network Support
Ben Gildersleve Minutes
Martin Riddell Fujitsu Services
Peter Robinson Fujitsu Services
Richard Brunskill Fujitsu Services
Peter Burden Fujitsu Services
Apologies:
Purpose: The Horizon Service Review Forum provides a regular opportunity for
POL and Fujitsu Services to meet, review and discuss the overall
performance of ICL Pathway’s systems and services in the live
environment.
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FUJ00232496
FUJ00232496
AGENDA
Item I Description Lead Time
Refreshments on arrival
1. Review Minutes and Action Points of Previous Meeting: Don Grey 1100-1115
Explanation of unresolved actions, in particular any matters
outstanding.
2. Issues arising from Service Report: Liz 1115-1130
Highlights of previous period’s service statistics, concentrating on I Tuddenham
failures to meet required service levels, including major incidents
reported, service trends and service achievements
3. Issues arising from Review Forum Feedback Report: Sue Stewart 1130-1145
To discuss issues of concern on an exception only basis
4. Organisational Changes Don Grey 1145-1200
Update on the changes made to the structure of both organisations I Martin Riddell
5. Issues for referral to the Contract Board Don Grey 1200-1205
To identify issues for escalation.
6. Scorecard Update Don Grey 1205-1235
To feedback and discuss latest scores
7. Service Improvements Initiatives All 1235-1305
Suggestions for improvement to the Service.
8. Any Other Business All 1305-1325
To discuss any other issues
9. Review of Meeting All 1325-1330
To identify improvements in the meeting process.
Lunch
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