Fujitsu Services Service Description for AP Client File Resend
Service
COMMERCIAL IN CONFIDENCE
Ref:
Version:
Date:
CS/SER/013
2.0
20-Dec-2002
FUJ00232524
FUJ00232524
Document Title:
Document Type:
Release:
Abstract:
Document Status:
Originator & Dept:
Contributors:
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External Distribution:
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Service Description for AP Client File Resend Service
Customer Service Specification
N/A
A description of the AP Client File Resend Service provided
under contract to Post Office Limited
APPROVED
John Wright, Fujitsu Services Customer Service
David Wilcox, Peter Burden, Martin Riddell
Name Position Signature Date
Liz Tuddenham Supplier & Service
Performance Manager, Post
Office Ltd
Martin Riddell Customer Services Director,
Fujitsu Services
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FUJ00232524
FUJ00232524
Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 2.0
COMMERCIAL IN CONFIDENCE Date: 20-Dec-2002
0.0 Document Control
0.1 Document History
Version No. I Date Reason for Issue Associated
CP/PinICL
1.0 19/12/02 -Produced for Contract Amendment
2.0 20/12/02 Updated for Contract Amendment
0.2 Review Details
Review Comments by :
Review Comments to :
Mandatory Review Authority Name
Optional Review / Issued for Information
(* )= Reviewers that returned comments
0.3 Associated Documents
Reference Version I Date Title Source
PA/TEM/001 7.0 2" April 2002 Fujitsu Services Document PVCS
Template
CS/PRD/110 AP Client Service Introduction I Fujitsu Services
and Change Processes
Unless a specific version is referred to above, reference should be made to the current
approved versions of the documents.
0.4 Abbreviations/Definitions
Unless the context otherwise requires, the following terms have the following meanings:
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 2.0
COMMERCIAL IN CONFIDENCE Date: 20-Dec-2002
Abbreviation Definition
APS
Automated Payments Service (Schedule 18)
Girobank Client
An AP Client that is connected to the AP Service via the AP Agent
Girobank,
Non-Girobank Client
An AP Client that is connected to the AP Service via an AP Agent
other than Girobank.
[Terms defined in this A
greement shall have the same meaning where used in this CCD]
0.5 Changes in this Version
Version Changes
1.0 First version
2.0 Updated to reflect that any change to the charges given in section
3.5 (other than by application of the RPI Adjustment Factor) shall
be undertaken through the Hard Change Control Procedure.
0.6 Changes Expected
Changes
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FUJ00232524
FUJ00232524
FUJ00232524
Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 2.0
COMMERCIAL IN CONFIDENCE Date: 20-Dec-2002
0.7 Table of Contents
1.0 SERVICE SUMMARY 5
3.0 I SERVICE DEFINITION
3.1. SERVICE COMPONENTS.
3.2. REQUEST FOR FILE RESEND.
3.3. FILE RESEND AND CONFIRMATION TO Post O
3.4 LIAISON WITH CLIENT
3.5 SERVICE CHARGE....
4.0 SERVICE AVAILABILITY
5.0 SERVICE LEVELS AND SERVICE TARGETB.........
6.0 SERVICE DEPENDENCIES AND POST OFFICE RESPONSIBILITIES.......... 7
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 2.0
COMMERCIAL IN CONFIDENCE Date: 20-Dec-2002
1.0 Service Summary
The AP Client File Resend Service allows Post Office to request that AP Client
transaction files, that are within seven days of original transmission, are resent to the
AP Client or are sent to Post Office direct.
Files will be resent to the AP Client over the automated interface to the Client/Agent
Gateway, and files will be sent to Post Office on a CD-ROM via secure courier
2.0 Service Principles
The following service principles will apply to the provision of the AP Client File
Resend Service.
A. Fujitsu Services staff will be appropriately trained to carry out the services
expected of them.
3.0 Service Definition
3.1 Service Components
The service comprises the following components, where A and C are the
responsibility of the Post Office, B is the responsibility of Fujitsu Services:
A. Request for file resend
B. File resend and confirmation to Post Office
C. Liaison with Client
Each of these components is described in the following sections. Further detail will be
provided in operational documentation agreed at a working level between Fujitsu
Services and Post Office.
3.2 Request for file resend
Post Office shall make the request by electronic mail (Email) to a Fujitsu Service
mailbox and shall also contact Fujitsu Services by telephone to alert that a request has
been made. The Email shall state:
A. The Client name
B. The original name and transfer date of the file(s) required to be resent
C. Whether the file is to be sent to the Client or to Post Office
D. The addressee and location if the file is to be sent on CD-ROM to Post Office
E. Fora Girobank Client, the file prefix to be used for the resend file.
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 2.0
COMMERCIAL IN CONFIDENCE Date: 20-Dec-2002
3.3 File resend and confirmation to Post Office
Fujitsu Services will resend the transaction file to the AP Client over the automated
interface to the Client/Agent Gateway, or will copy the transaction file onto a CD-
ROM and despatch this via secure courier, as requested by Post Office.
Files for a non-Girobank Client will be sent with the original filename. Files for a
Girobank Client will have the file prefix changed to a value specified by Post Office.
Fujitsu Services will advise Post Office when the file resend to the AP Client
Gateway has been achieved, or when the CD-ROM has been despatched.
3.4 Liaison with Client
Post Office shall liaise with the Client, advise the Client when the file has been resent,
and confirm that the Client has received it.
3.5 Service Charge
Any change to the charges defined below (other than by application of the RPI
Adjustment Factor) shall be undertaken through the Hard Change Control Procedure.
A. Request for File resend to Client/Agent Gateway: £ £400 (fixed charge) per
request
B. Request for File delivery to Post Office: £ £400 (fixed charge) per file
All charges for services calculated in accordance with this CCD shall be subject to
indexation by application of the RPI Adjustment Factor set out in paragraph 10.5 of
Schedule 10 for the Financial Year in which that service is provided.
4.0 Service Availability
The Service will be available for receipt and processing of service requests between
the hours of 09:00 to 17:30 Monday to Friday excluding all English Bank holidays.
5.0 Service Levels and Service Targets
There are no Service Levels for this service.
However, Fujitsu Services staff will use reasonable endeavours to action the request
within the working day on which the request is received. However, the minimum
lead-time between receipt of the file resend request and the file resend is four hours.
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 2.0
COMMERCIAL IN CONFIDENCE Date: 20-Dec-2002
6.0 Service Dependencies and Post Office Responsibilities
A.
B.
The request must be within seven calendar days of the original day of
transmission of the file.
The AP Client must be live at the time of the request.
This service will be operated on a per client basis hence file resend requests for
multiple clients operating through the same agent will be treated as separate
requests. Therefore each request shall be for either
a. one AP Client and up to a maximum of seven files per request, or for
b. Post Office and for a maximum of one file per request.
. The maximum frequency of requests shall be two requests per working day and
five requests per working week.
Post Office shall be responsible for the following:
a. Request for service
b. Liaison with Client
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