FUJ00232608
FUJ00232608
Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 7
COMMERCIAL IN CONFIDENCE Date: 26" November 08
Document Title:
Document Type:
Release:
Abstract:
Document Status:
Originator & Dept:
Contributors:
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External Distribution:
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Service Description for AP Client File Resend Service
Customer Service Specification
N/A
A description of the AP Client File Resend Service provided
under contract to Post Office Limited
Review
Mike Woolgar, Fujitsu Services RMGA
David Wilcox,
Library and reviewers
Post Office Library and reviewers
Name
Position Signature Date
Rabia Cody
OBC Ref Data Service
Mgr, Post Office Ltd
Steve Denham
RMGA Head Of Service
Management
Mark Weaver
Post Office Ltd — Head Of
System Operations
Mark Holroyd
CSC Manager
© 2008 Fujitsu Services
COMMERCIAL IN CONFIDENCE Page: 1 of 7
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FUJ00232608
FUJ00232608
Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 7
COMMERCIAL IN CONFIDENCE Date: 26" November 08
0.0 Document Control
0.1 Document History
Version No. I Date Reason for Issue Associated
CP/PinICL
1.0 19/12/02 Produced for Contract Amendment
2.0 20/12/02 Updated for Contract Amendment
2.1 20/03/03 RPI adjustment and minor amendments.
2.2 25/04/03 Minor amendment resulting from review comments.
3.0 16/06/03 Issued for approval.
4.0 17/05/04 RPI adjustment and minor amendments.
5.0 13/04/05 RPI adjustment
6.0 12/04/06 RPI Adjustment
6.1 30/10/08 RPI adjustment and minor amendments
6.2 26/11/08 Issued for approval
0.2 Review Details
Review Comments by : I 25/11/2008
Review Comments to: I Mike Woolgar
Mandatory Review Authority Name
Fujitsu Services Ltd David Wilcox, Steve Denham* Andrew
Gibson.
Post Office Ltd Rabia Cody, Dean Turner, Suzanne Robson,
Mark Weaver
CSC Mark Holroyd
Optional Review / Issued for Information
Fujitsu Services Ltd Mik Peach* Steve Gardiner, Claire Drake,
Emma Langfield*
(* ) = Reviewers that returned comments
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FUJ00232608
FUJ00232608
Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 7
COMMERCIAL IN CONFIDENCE Date: 26" November 08
0.3 Associated Documents
Reference Version I Date Title Source
PA/TEM/001 8.0 2™ Jan 2003 Fujitsu Services Document PVCS
Template
BP/CON/310 Schedule 10 — Charges Post Office and
Fujitsu Services
CS/SER/011 AP Client Take-On Service Fujitsu Services
CS/SER/012 AP Client Delivery Agreement Fujitsu Services
Change Service
CS/SER/020 AP Client Ad-hoc Service Fujitsu Services
Unless a specific version is referred to above, reference should be made to the current
approved versions of the documents.
0.4 Abbreviations/Definitions
Unless the context otherwise requires, the following terms have the following meanings:
Abbreviation Definition
APS Automated Payments Service (Schedule 18)
AP Client Automated Payments Client
AP Agent The term given to Post Office Clients (or Service Suppliers) who receive
APS file transmissions via the EDG Gateway from Fujitsu Services.
AP Clients who are not also AP Agents, receive their files indirectly, via a
Post Office Client (or Service Supplier) acting as their Agent.
CSC CSC being the provider that manages the EDG Gateway on behalf of POL
EDG Client An AP Client that receives its file via the EDG Gateway.
Girobank Client
An AP Client that is connected to the AP Service via the AP Agent
Girobank.
Live Client
An AP Client becomes live when the physical connection is established and
configuration completed such that Client transactions can be passed across
the interface. The Client is then considered live until the Client connection
service is terminated and files cannot be transmitted. This is at a mutually
agreed time, typically at least one month subsequent to Client Token
termination, to allow the harvesting, from the branches, of any delayed
Client transactions.
Non-Girobank Client
An AP Client that is connected to the AP Service via an AP Agent other
than Girobank.
[Terms defined in this Agreement shall have the same meaning where used in this CCD]
© 2008 Fujitsu Services
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FUJ00232608
FUJ00232608
Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 7
COMMERCIAL IN CONFIDENCE Date: 26" November 08
0.5
Changes in this Version
Version Changes
6.2
Removal of DES from document and clarification that CSC now manages
the EDG Gateway
0.6
Changes Expected
Changes
RPI adjustments in subsequent Financial Years.
0.7
1.0
2.0
3.0
3.1
3.2
3.3
3.4
3.5
4.0
5.0
6.0
Table of Contents
SERVICE SUMMARY.
SERVICE PRINCIPLES.
SERVICE DEFINITION.
3
SERVICE COMPONENTS 3
REQUEST FOR FILE RESEND. 3
3
3
3
FILE RESEND AND CONFIRMATION TO POST OFFICE. ....:.:s:ssssssssstsnsstsssstne
LIAISON WITH CLIENT. ....ccsscssssssssssestssistnniststetseees
SERVICE CHARGE.
SERVICE AVAILABILITY.
SERVICE LEVELS AND SERVICE TARGETS....
SERVICE DEPENDENCIES AND POST OFFICE RESPONSIBILITIES..
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FUJ00232608
FUJ00232608
Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 7
COMMERCIAL IN CONFIDENCE Date: 26" November 08
1.0 Service Summary
The AP Client File Resend Service allows Post Office to request that AP Client
transaction files, that are within three months of original transmission, are resent to the
AP Client or are sent to Post Office direct.
Files will be resent to the AP Client over the automated interface to the Client/Agent
Gateway, and files will be sent to Post Office on a CD-ROM via secure courier.
The charge for this service is shown in Section 3.5.
The price for file resends, that are requested in excess of three months after the
original transmission, will be handled on an individual basis. Fujitsu Services will
identify if a file resend(s) is possible and cost the work that will be required to achieve
this. The price for this service will be upon application. In the first instance, CSC /
Client should contact the Post Office RDT to state their requirements, which if
achievable, will be charged accordingly.
2.0 Service Principles
The following service principles will apply to the provision of the AP Client File
Resend Service.
Fujitsu Services staff will be appropriately trained to carry out the services expected
from them.
Fujitsu Services will ensure that any file resend data, adheres to the security standards
as specified in CSOLA048.
3.0 Service Definition
3.1 Service Components
The service comprises the following components, with A and C being the responsibility
of the Post Office, whilst B is the responsibility of Fujitsu Services:
A. Request for file resend
B. File resend and confirmation to Post Office
C. Liaison with Client
Each of these components is described in the following sections. Further detail will be
provided in operational documentation agreed at a working level between Fujitsu
Services and Post Office.
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FUJ00232608
FUJ00232608
Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 7
COMMERCIAL IN CONFIDENCE Date: 26" November 08
3.2
3.3
3.4
3.5
Request for file resend
Post Office (POSD) shall make the request by electronic mail (Email) to a Fujitsu
Service mailbox and shall also contact Fujitsu Services by telephone to alert that a
request has been made. The Email shall state:
A. The Client name
. The original name and transfer date of the file(s) required to be resent
B
C. Whether the file is to be sent to the Client or to Post Office
D. The addressee and location if the file is to be sent on CD-ROM to Post Office
E
. For a Girobank Client, the file prefix that should be used for the resend file.
File resend and confirmation to Post Office
Fujitsu Services will resend the transaction file to the AP Client over the automated
interface to the Client/Agent Gateway, or will copy the transaction file onto a CD-
ROM and despatch this via secure courier, as requested by Post Office.
Files for a Non-Girobank Client will be sent with the original filename. Files for a
Girobank Client will have the file prefix changed to a value specified by Post Office.
Fujitsu Services will advise Post Office when the file resend to the AP Client Gateway
has been achieved, or when the CD-ROM has been despatched.
Liaison with Client
Post Office shall liaise with the Client and advise them when the file has been resent,
and confirm that the Client has received it.
Service Charge
Any change to the charges defined below (other than by application of the RPI
Adjustment Factor) shall be undertaken through the Hard Change Control Procedure.
All charges for services calculated in accordance with this CCD shall be subject to
indexation by application of the RPI Adjustment Factor set out in paragraph 10 of
Schedule 10 for the Financial Year in which that service is provided.
Charges for Financial Year ending 31/03/09 Fixed charge per request
A__ I Request for file re-send to Client/Agent gateway £500.00
B_ I Request for File delivery to Post Office £500.00
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FUJ00232608
FUJ00232608
Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 7
COMMERCIAL IN CONFIDENCE Date: 26" November 08
4.0
5.0
6.0
Service Availability
The Service will be available for receipt and processing of service requests between the
hours of 09:00 to 17:30 Monday to Friday excluding all English Bank and Public
Holidays.
Service Levels and Service Targets
There are no Service Levels for this service.
However, Fujitsu Services staff will use reasonable endeavours to action the request
within the working day on which the request is received. However, the minimum lead-
time between receipt of the file resend request and the file resend is four hours.
Service Dependencies and Post Office Responsibilities
A. The request must be within 3 months of the original day of transmission of the file.
For any request that falls outside of this period, see 1.0 above.
B. The AP Client must be live at the time of the request.
C. This service will be operated on a per Client basis, hence file resend requests for
multiple Clients operating through the same Agent will be treated as separate
requests. Therefore each request shall be for either
a. One AP Client and up to a maximum of seven files per request, or for
b. Post Office and for a maximum of one file per request.
D. The maximum frequency of requests shall be two requests per working day but
limited to a total of five requests per working week.
E. Post Office shall be responsible for the following:
a. Request for service
b. Liaison with Client
F. Post Office shall be responsible for obtaining all necessary consents, authorisations
and notifications from relevant Data Controllers, to enable personal data to be
processed by Fujitsu Services as part of this service, in compliance with the Data
Protection Act 1998. Post Office shall indemnify Fujitsu Services in respect of any
losses suffered by Fujitsu Services in connection with its performance of the
service as a result of any Post Office failure to have obtained appropriate data
protection related consents, authorisations and notifications.
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