FUJ00232625
FUJ00232625
April 2011 SMR Agenda E29 rujirsu
10:00 — 10:30 Service Relationships Mark Weaver
Service Strategy UK fast rural broadband network Tony Atkinson
10:30 - 11:15 Hot Topics Mark Weaver
11:15 — 11:30 Actions All
+ Online & Data Management Services: View of Service in March:
11:30 — 12:00 + Service Improvements / Key Projects / Activities
Tony Atkinson
+ End User Services: View of Service in March:
12:00 - 12:45 Key Performance Highlights + Service Improvements / Key Projects / Activities Leighton Machin
+ Barcode Reader Update
* Security: View of Service in March:
+ Service Improvements / Key Projects / Activities
+ Service Transition
12:45 — 13:00 Donna Munro
tna 4a 5 + Change
13:00 - 13:40 Service Support I Reisaes Sarah Bull
* Capacity
13:40 - 14:00 Fault Logging Proposal for alternative methods of fault logging Leighton Machin
‘ : Action plan to address the comments made by POL during the recent "
14:00 - 14:15 CSIP Action Plan CSIP interview Tony Atkinson
14:15 — 14:30 Scorecard Proposal for new format quarterly scorecard Tony Atkinson
14:45 — 15:15 Service Improvement / Tony Atkinson /
Innovation Ladina Brown
15:15 — 15:30 AOB All