FUJ00232711
FUJ00232711
Message
From: Bansal, Steve (BRAO1) f_
Sent: 25/01/2021 09:10:40
To: Browell, Steven C
cc: Bansal, Steve (BRAO1).
Subject: FW: Horizon Know Error review WC 25/01/2021
Attachments: Horizon Known Error Review Minutes 250121.docx; Enhancement to Horizon Minutes 25012021.docx
Hi
POL have taken on the chair of this meeting and these are the first agenda items
Steve
From: Paul I Smith ¢
Sent: Monday, Janu
To: Bothick, San
} Bansal, Steve (BRAO1) <
Colette A Mcateer <
Cc: Hussain, Sonia ¢ 3 Simpkins, John ¢
Subject: Horizon Know Error review WC 25/01/2021
Good Morning
Please see attached the agenda for Today’s meeting.
No New KB for discussion
Potential for financial impact Current Volumes No\patential for financial Impact Current Volumes
(but could result in poor experience to branch)
oO
0
oO
Total rf Total )
Details of Open KBI’s with Potential for Financial Impact
Impact.
(in Monitoring I KB Reference
RAG I Opened Description Proposed Resolution I branches) I Target/Release
(Failed Recoveries) When Reference gate x was
the AP-ADC transaction ellvered to resolve
doe the Manual
script is aborted due to ne
‘ reconciliation.
service unavailable ;
Additional element of
(National Express, Money
Gram, Travel Currency codelforeid-oF
23/10/2020 I pco291113 d session scripts also 75 Release TBC Sattars4839K
Order etc). The counter no
” needed to be fixed via
longer auto-recoveries the
reference data. This
transaction. This now -
resulting in a manual hiss belngiadded to
reconciaton be eee
eeipenie e Pc0291532 -
B i PorterSS716P
FUJ00232711
FUJ00232711
No potential for financial impact — but could result in poor experience for branches
No KB’s to report
Regards
Paul Smith
Major Incident and Problem Manager
IT GLO/Horizon
IT Operations
1 Future Walk
Chesterfield
S40 1PF
Mobil
+} Planned Leave : 17/02/21 - 19/02/21
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