FUJ00232735
FUJ00232735
FUJITSU CONFIDENTIAL — INTERNAL USE ONLY
TITLE: POA IMPROVEMENTS LOG (WIP)
HJ PROGRAMME
Assigned a named point of contact to help coordinate POL's HiJ improvement initiatives
Whilst this was being formulated by POL we delivered a POL focussed postmaster first
improvements initiative to jointly address a number of issues
o SME knowledge sessions on POL selected subjects to enhance POL understanding
© Aligned CBIF with HDR to consolidate views of defects
© Offered guidance and teaching sessions on POL reconciliation actions (POL never
responded)
Supported POL high-level discussions on UAT
Reviewed and contributed to POL planning around its test strategy and test policy
Supported POL in its thinking of its new governance model
HORIZON DEFECTS REVIEW
Introduced Horizon Known Error Review Forum (HKERF) in late 2018 to provide POL with early
visibility of branch impacting defects - transferring the chairmanship to POL in Q1 2021 with its
new name HDR
Introduced internal weekly review of any new Knowledge Base Articles that could potentially
refer to defects to ensure a Peak was in place if needed and POL notification of the Peak was
provided where branch impacting
LIVE DEFECT MANAGEMENT
Agreed definition of Live Defect with POL
Report on all branch impacting defects to POL weekly and attend a weekly meeting to review
progress
Shored up the internal Live Defect management processes to enable process analysis and
reporting
Added features to the TfSNow and Peak toolsets to enable better management of Live Defects
and greater visibility for POL
Ran workshops with all support, development, test and release management teams to embed
improved processes
Changed model for Live Defect delivery to include option for hot-fix [WIP]
Expedited processes to get Live Defects assigned to a Release [WIP]
Raised the profile of Live Defect Management to the demand planning forum to enable POL to
guide on priorities [WIP]
Appointed a Defect/Quality Manager [WIP]
Introduced monthly review and report to POL of any Incidents closed where POL could consider
process improvements or enhancement requests to improved error repellence [WIP]
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FUJ00232735
FUJ00232735
FUJITSU CONFIDENTIAL — INTERNAL USE ONLY
TITLE: POA IMPROVEMENTS LOG (WIP)
Reviewed assignments of user accounts with elevated privileges and rationalised it from 56 to 34
Enhanced the monthly PAM verification processes
Introduced additional monthly reporting of numerous types of physical and user account
privileged usage
Introduced additional weekly reporting for POL on PAM account status
ENQUIRY SUPPORT
Introduced a simple enquiry mailbox for POL and its legal representatives and assigned a multi-
skilled team to be available to review and actions (PO.Enquiries@ and the channels we proposed
prior to this)
APPSUP
Removed the default privilege APPSUP and made it an on-demand controlled allocation of
temporary rights (this was done in 2018 I believe)
APPSUP is not used to correct branch balance discrepancies or to amend financial transactions.
Corrections relating to branch balance discrepancies are performed by POL using the POL
Transaction Correction Process (this is true - just not sure if we implemented that because of the
criticisms in the cases or if this has always been true) [WIP]
Implemented a new process for APPSUP that ensures a new POL approval process can be
integrated and evidence of action taken provided
RISK MANAGEMENT
Driven process improvements to the account risk management processes to ensure greater
alignment and clearer action tracking
Enhanced risk management with POL - expanding to cover all domains and part of a monthly
review
ARQ
« — Digitised the delivery of ARQ responses [WIP]
« Provided POL with a full list of data available to them in the audit archive - to support POL's
postmaster investigation processes [Early days]
Enhanced the ARQ query process to make it much easier for POL to request audit archive data
[Very early days]
HEADCOUNT
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FUJ00232735
FUJ00232735
FUJITSU CONFIDENTIAL — INTERNAL USE ONLY
TITLE: POA IMPROVEMENTS LOG (WIP)
e Added 30 heads to better support POL in its change aspirations
TRANSACTION CORRECTION TOOL
* Decommissioned the Transaction Correction Tool under formal project with POL involvement
and sign-off
HORIZON AUDIT
Delivered 6 detailed reports on ways of working to assure POL of the current Fujitsu working
practices on
o =SDLC
Testing & QA
BED Management
Remote Access
Robustness
Detailed update on the 29 BEDs
00000
PROJECTS & CHANGE
* Delivered key change projects for POL [WIP - need Marion/Dan to add here and maybe say
which we initiated rather than POL]
© Dispute button
o Ulimprovements
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