Meeting Minutes
Report date: 29/11
Author: Paul Smith
Meeting Minutes
Horizon Defects Review
Meeting overview
Subject of Meeting:
Horizon Defects Review (Fujitsu and Other Suppliers)
Date:
Next Meeting:
Record:
14" February - 2022 - Teams Meeting
Meeting Notes Held on Post Office Teams Site
Confirmation of previous week’s minutes:
The prior week's minutes were agreed by:
Organisation Representative Confirmed
Post Office Paul Smith Yes
Fujitsu Steve Browell Yes (Fujitsu section only)
Attendees:
Attendees marked as Present were at the meeting.
POL Attendees Initials Present Fujitsu Attendees Presen
Paul Smith PS Yes Steve Browell Yes
Martin Godbold MG No Sandie Bothick Yes
Lorna Owens to Yes Steve Bansal Yes
Annmarie Woodcraft AW Yes Matthew Hatch No
Louise Liptrott tu No
Katrina Holmes KH Yes
James Adams JA No
Sally Rush saR No
Colette McAteer cM No
Sarah Birch SarB No
James Brett JB No
tan Humphries 1H Yes
Rohit Gogna RG No
Wayne Little WL No
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Meeting Minutes
Report date: 29/11/21
Author: Paul Smith
Fujitsu Defects
The summary of the current list of Defects under active review with Fujitsu is shown below. The boxes highlighted in yellow show where changes were made by Fujitsu on its weekly
report submission as compared to the prior week.
POL Fujitsu Target
bead POL Category pain Fujitsu Title Workaround Update Releare type T2Bet Release
R70.20-SV&L-Printing Back Office reports No Change since
PRB0040378 I Back Office Printer Queue Experience I PC0269127 I with printer powered off- Message No Osriz/202t Proposed For I HNG-X72.20
2MSG00180? not displayed
PRBOOA7AOS I Help Screen Freezing on the Counters in No Change since
4 Horizon Hel Freezing i ‘pos 7E0E cr Fe HNG-X 72.
PRB0040520 I Horizon Help Screen Freezing in branch Experience I 552825) I Branches No bayo2s2023 roposed For ING-X 72.40
When settle is pressed for a Bureau Pre-Order transaction Erroneous ‘Previous’ button use after No Change since
PRB0040532 I where the basket nets to zero, the ‘Prev’ button when the Impact I Pc0296234 I settlement results in duplicate settlement Yes iB Targeted At HNG-X 71.20
" 07/01/2022
‘Order Created message is displayed & discrepancy
No Change since
When the CBA trades on the AZUL JRE the font appears to ,
, 71.10- JRE AZUL - Azul Zulu JRE fonts are 06/12/2021 - pending
a 3
PRB0040630 I change on screen and appears differently tothe standard I Experience I 9c0296615 I J Nn oracie sae No Pe hetack tiie I Proposed For I HNG-X72.30
Horizon font
defect/known error
Branches receiving a message to request they wait 62 days Fad 551329 gets message to wait 62 days No Change since
PRB0040642 I before rollover however branch has not rolled over for over I Experience I PC0286299 I before rollover but has no rollover for over Yes Syyons2623 Targeted At HING-X 72.10
8 months 8 months
Triggering Help during login causes logout & obsolete Keypresses while opening Help triggers No Change since
c0295983 T A HNG-X72..
PRBO040643 I munications traffic / BAL exception Experience I PC0295983 I system Error No 03/12/2021 argeted At NG-X 72.10
INC8441006 : 489539 - Unable to Print Drop & Go Receipt INC8441006 : 489539 - Unable to Print No Change since
4 c0296979 T HNG-X 72.
PRBOO40644 I ¢ mn a specific Address Experience I PC029697° I prop & Go Receipt from a specific Address No 17/09/2021 argeted At NGX 72.10
Counters that are initiated in bootstrap mode (Disk issues /
Download failures) without latest Ref Data, will start-up
PRBO040661 I with PBS enabled, whereas the Ref Data may have Experience I ?c0296934 hana Counters being migrated to PBS No roe Targeted At HNG-X 72.10
supressed PBS at that Branch. For R70.40 counters, this Y ia
results in the premature migration to PBS
Counters that are box swapped at R71.10 will start-up using vtchi ;
RB0040674 I the Azul JRE if the CBA is started ahead of the new Experience I pco296970 I Switching JREs does not consider box-swap No No Change since Targeted At HNG-X 72.10
situation 26/11/2021
reference data package being downloaded
The CBA trades on Azul JRE (the default counter JRE setting) [ST-71.10- JRE Azul - CBA uses Azul JRE No Change since
PRBO040723 I incorrectly for a full day Experience for one day full fix from Fl) No 05/11/2021 Targeted At HNG-X71.20
Cash deposit and other buttons can be
h deposit f i
pRB0040756 I Cash deposit and other buttons can be pressed while HIPS I experience I pC0297218 I pressed while Helps loading leading to No No Change since Targeted At HNG-X 72.10
loading leading to system error 26/11/2021
system error
PRB0040779 I Obsolete Help comms traffic Experience I ?c0294925 I Obsolete Help comms traffic No ne ou Proposed For HNG-X 72.20
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Meeting Minutes
Report date: 29/11/21
Author: Paul Smith
: UST: R70.20 Ctr- User is Locked Into a Field
preoodogii I 'ST:R70.20 Ctr - User is Locked Into a Field During Foreign I Fe erience I pco289922 I During Foreign Currency Rem In Yes No Change since Proposed For I HNG-X 72.40
Currency Rem In Transaction 14/01/2022
Transaction
preooaoae I Counters unable to og in following extended period Experience I pco208a08 I Failure to download Counter MAIN Yes No Change since Targeted at I HNGX2167.01
switched off
baseline refdata before package expiry
04/02/2022
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Report date: 29/1 1/2
Author: Paul
Smi
Fujitsu Defect Actions and Notes
POL Reference Fulitsu Action Date _—_Action/Note Whom Status Update
Reference
PRBO040378 Pc0289127 No Outstanding Actions
PRBOO40520 ipcozsze7st No Outstanding Actions
PRBOO40532 0296234 No Outstanding Actions
PRBOO40630 PCO296615 No Outstanding Actions
PRBO040642 PC0288299 No Outstanding Actions
PRBOO40643 PC0295983 No Outstanding Actions
PRBO040644 PC0296979 No Outstanding Actions
PRBOO40661 PC0296934 No Outstanding Actions
PRBO040674 PC0296970 No Outstanding Actions
PRBO040723 PC0296804 No Outstanding Actions
PRBOO40756 Pc0297218 No Outstanding Actions
PRB0040779 Pco294925, No Outstanding Actions
PRBOO40811 Pc0289922 No Outstanding Actions
PRBOO40829 pco298898 No Outstanding Actions
Fujitsu General Actions and Notes
Reference Action Date Action/Note Whom Status
1 (07/02/2022 I Fujitsu resource to be lined up to discuss SB Closed
Moneygram recover and settlement observations to
understand the product journey
2 74/02/2022 I Send over agreement for new TOR to Fujitsu PS New
Fujitsu AOB
‘Comments
‘AOB ~ Info Only * A Agreed that the new entry in the defects documentation is a problem record only and
relates to the finalisation of works to resolve a major incident. There is currently no
branch impact or perceived risk of branch impact in the days until the hot fix is
released.
Fujitsu Closed Items
This section provides details of items Post Office have agreed may be closed.
Ref Description
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Meeting Minutes
Report date: 29/11/21
Other Suppliers (non-Fujitsu)
The summary of the current list of Implementation Defects affecting branches or Horizon under active review with internal and
other external suppliers. The boxes highlighted in yellow show where changes have been made as compared to the prior week.
Update Release
POL Supplier Workaround :
Reference Supplier RUPP ACT Category Summary seh Recieved/Meeting _ identified
discussion agreed
HBS rejects a Home Shopping NB102 transactions have
Return (HSR) barcode at the been isolated and
reviewed, these now need
PRe0040489 I NCR NA impact _ I Final basket settlement No tobe checked against NA
stage, because the unique Horice. Horice data is
HSR barcode has been used being collated by Service
and settled on a Horizon manager
Since 2014 a large number of
transactions where the Fix has been built and
customer has changed their delivered to SV8I, request
mind and the transaction by the testing team has
precoso4s I 282 NIA Experience No been sent to Fujitsu to NA
reversed or cancelled, or request that they review
communications have been NRT results against
lost, have not been handled ‘expected behaviour
correctly by Horizon
Communications loss both
Further development
bat short and longer term cause required post further
PRB0040527 Se a NA Impact transactional issues with Pre No testing will be completed N/A
ervices: ions i WIC 14/02 with release to
Order Bureau transactions in
SV&l same week
branch.
RECOVERY: Void Recovery
bat Scenario 1 (Counter Crashes wating update fe
ata i waiting update from
PRBO0040622 Services NIA Impact Before Void Recovery Record No project team NA
Is Written )- No Void
Transaction Performed
‘Moneygram cancelled
transaction is recovered,
Dat which would have caused a Meeting to ciseuss
ata ransactional behaviour
PRBOO40712 Services NIA Impact financial GAIN. On either 1) No and observation during NA
inactivity timeout or 2) testing booked for 16/02
another user logging on to
the locked counter
Horizon fails to print
following multiple print
failures or non clear down of
the print queue leaving the
pRB0o40743 I comxc WA Experience I Dranch unable to print and Yes Awaiting migration to NWA
requiring intervention to
clear the print queue to
allow back office reports to
be printed
WA There is an issue where some
branch re-openings occur He a Oe as part of
whereby the IP Address of teloase 21.10.10 now
PRBO040825 Fujitsu Experience I the counter in the BRDB Yes awaiting re opening of a NA
branch 16/03 to live prove
table is not populated. This branch 16/03 to lv
renders the counter closure
unusable.
NIA . Test transactions are to
Travel Insurance receipt be completed 14/02 to
D. premium information does alow resting tobe ts
ata " completed however there
PRB0040839 I Services Impact. not match to PO! back office No. are other releases in the NIA
system and branch copy test counters that may
receipt cause difficulties in
understanding fix result
NA Pre Payment Debit Card - Further work to be
i completed to understand
PRBOO40844 I NIA impact I TP uP applied to two PAN No CCTV footage against the NIA
numbers, but only one card different transaction and
used PAN lengths. Tuss
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Meeting Minutes
Report date: 2:
Author: Paul
Ramzan to complete
report of the issue.
Other Suppliers Defect Actions and Notes
POL : Supplier Action
Reference Supplier References: Date: Action/Note Whom Status Update
PRB0040489 No Outstanding
Actions
PRB0040498 No Outstanding
Actions
PRB0040527 No Outstanding
Actions
Update required on
PRB0040622 Data Services N/A 14/02/2022 I project progress from I Ps New
Wayne Little
PRB0040712 No Outstanding
Actions
PRB0040743 No Outstanding
Actions
PRB0040825 No Outstanding
Actions
PRB0040839 No Outstanding
Actions
PRBOO40844 No Outstanding
Actions
Other Suppliers General Actions and Notes
Reference Action Date Action/Note Whom Status
1
2
Other Suppliers AOB
AOB Comments
AOB - Info Only .
Other Suppliers Closed Items
This section provides details of items Post Office have agreed may be closed.
Ref Description Date Closed
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