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FUJITSU
Live Defect Management
Stack Owner Update — 31 May 2022
© Fujitsu 2022
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e MAC team create a view of all Live Defects on a monthly basis
Live Affecting Defects Live Affecting Defects
Defect identified -solutioning ‘Stack owners to confirm they know the fix and set the BIF Action
Rosie/Steve P (counter), and stack owners to get to PTF for targeting
Release Management/Counter team to get live dates added
Nothing - all ok
All Peaks in each category are on the linked tabs. Stacks are also shown
Defect identified - Targete
Live Defects by Status
Detect ertiied
Selitoning 4,
St ivestigoting
236
eS
Defect identified -Solutioning
Defect identified -T
Stack owners to confirm they know the fix and set the BIF Action
Rosie/Steve P (counter), and stack owners to get to PTF for targeting
Release Management/Counter team to get live dates added
Nothing - all ok
All Peaks in each category are on the linked tabs. Stacks are also shown
‘Stitinvestigating, Defect Identified.
77%
Soluioning, 1, 1
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e A view of progress month to month forms part of the DE reporting = SN". SHSM Sarina
pack — and it goes to Paul Patterson... £2. Solutioning 2
® Good progress with the deployment of 71.20 “bea -
Belfast Decommissioning 1
e Total Live Defects are 79 - a decrease of 25
e@ ...of which, 31 (39%) are Branch Affecting — a decrease of 16 , ei Wee
e ...of which, 75 (95%) have an identified release (Proposed & Targeted) 4- Targeted At
e@ ...0f which, 47 (59%) are held up awaiting a POL firm release date for counter : i)
releases (72.10/72.20 etc)
13 oi
Live Defects Branch Affecting Live Defects HNG-X 20.94.15 1
140 12423 70 5g 59 Jul 19
v0 o4 °° ag 50 47 HNG-X 32.01 18
100 79 50
80 40 31 HNG-X 32.13 1
60 30 = Aug 7
40 192119 20 10-9
20 4-3-2 —-3-3-6-2 a: oe HNG-X 35.01 4
0 mem eran ° = HNG-X 35.04 1
Investigating I Solutioning I Proposed For Tare ted I TOTAL Financial aoe TOTAL 2022 3501 2
m10Feb 5 3 36 122 wl0-Feb 10 58 =
m11-Mar 4 3 19 97 123 @il-Mar 9 50 59 Grand Total 79
© 12-Apr 3 5 21 75 104 W12-Apr 6 41 47 + Main Issue — future counter
@12-May 2 2 19 56 79 m12-May 6 25 31 releases require POL to
mi0-feb m11-Mar m12-Apr a 12-May m10-Feb m11-Mar = 12-Apr m112-May finalise deployment dates,
Kaye more frequent counter
© INVESTIGATING - Live Defect (actual or potential) stil being investigated. May, or may not, be a Live Defect releases would be preferable
© SOLUTIONING - confirmed Live Defects where the solution is being identified for agreement by the technical teams. i
© PROPOSED FOR - the solution is confirmed, and a suitable release has been proposed (subject to further validation — typically cougter releases) but subject to POL agreement,
TARGETED AT - the fix has a defined Release through which it will be deployed. Awaiting deployment dates
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Defects is shared and discussed with POL
Ceheaony. i)
m Experience
3 3 3
2 2
ot am ae
HNG-X 72.20 HNG-X 72.30 HNG-X 72.40 HNGX 72.30 HNG-X 21.67.01 HNG-X 72.10 HNG-X 72.20 TBC
(blank) 13/11/2022 14/08/2022 24/03/2022 (blank) (blank)
Proposed For Targeted At TBC
4 © Fujitsu 2022
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RAPID PROGRESS- must be evident for any ##LAD until it is Proposed or Targeted
IMPACT TAB- critical for any ##LAD and must be up to date with all fields worded as well as we
can
RELEASE DATES — show when the defect will be fixed and where it is in the process
HDR is the highest level of importance for ##LAD — we report them to POL. POL report them to
postmasters
We must ensure that we report on DATA derived from the SYSTEM
We should be completing these updates when we are INVESTIGATING or SOLUTIONING
e@ But we have a small amount of catch-up to do
5 © Fujitsu 2022
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e@ We have 3 Investigating (MAC 11:46 31/5):
cau Reference [summary loate opened [product product Group [cai type _[Priority JAssigned Team "RAPID PROGRI =S‘ .
\Pc0301167 srospenmaen 422632 - BTS reports showing non-zero Trading Positions 26/05/2022IHNG-A Counter (HNGA)_IHNG-X Platforms lLive Incidents _I8 lUK Bridge Team, Loy br dt leihat ui evox gaat 4) of esoad
Jecos00066__fpas: Nc10251988 - Branch 183002 - Declined transaction at counter not reversed with Vocalink 22103/2022IReconctiation [ceneravotheriisc hive incidents sso I IMPACT TAB <
[pcozes1se _ JPSS: R70.40 TMS update times outyPITPOS.119) 23/01/2022)Periphs-PinPad lnc xcounter hive incidents fo _Ingenico-Dev Bie BeaiPeee Pee Pe
@ We have 2 Solutioning (MAC 11: ID):
Passigned
{cali Reference [summary Joate Opened [Product Product Group Icall Type lpriority [ream
[Pco300976 [Counter failed to settle basket owing to an exception error 16105/2022)Reconciliation [GeneraOther’Misc [Defect Identified Ie Ct_GDC
ING ¥fpourter cM FF \ hice coc
D)-
Call Reference ‘Summary ‘Assigned Team, Assignee
PC0299551 INC4707478 : Level 0 BRDB backup not completing before the cut-off time (0600), needs to be 0700 LiveSpTest-GOC ‘Syam idimadakala
Pc0209441 INC9718945 : ATM SU Negative stock position not reporting in CoH file LiveSpTest-GDC Syam idimadakala
Po0279942 INC3518814 : Email call Issue with auto-mounting of NAS shares on BDB - fic due in R21.25 LiveSpTest-GOC Ramprasad Nama
Pc0285959 INC4596435 : Introduce monitoring of RMAN backup space LiveSpTest-GOC Krishna Relangi
PC0296390 ‘CBB.5933 : minor back office printer logging bug ? wrong job id REx Release to Live
PC0296349, POL Test All Four Local Collect Retuin To Sender Options Messages Produce Event Code 1534 in The T RMX Raj Bains
PC0292621 INC7095370 : 172.17.54.4 DEVICE HAS STOPPED RESPONDING TO POLLS. LiveSpTest-GOC ‘Syam idimadakala
0290092 INC8063623 : BRS application has 1 unresolved operation exception(s) LiveSpTest-GOC Krishna Relangi
PC0289898 LST: R20.55 BRDB - BROB_BRANCH_INFO.IP_SUBNET Not Populated for New Branches REx Release to Live
6 © Fujitsu 2022
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YT -
1. One-time — Address the 3 + 2 + 9 Peaks on the previous slide
@ Let’s get up to date and on top of now
2. Ongoing - If it is HDR - it is critical to be all over it — hold anyone to
account
3. Ongoing — Use the Checklist
@ We will add some examples of good Impact Tab updates to help
4. Ongoing — Apply special attention at the Investigating and Solutioning
stages
© Get into a frequent cadence
5. Ongoing — Challenge poorly worded entries
® assume you will need to understand this in 6 months when someone hands it to you
© Fujitsu 2022
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pe)
FUJITSU
ACTION REQUIRED
@ We have 3 Investigating:
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(Call Reference
Summary
[COMMENT
HDR. Looks ok but the Impact tab needs more polish. We also need to keep up the
IPC0301167 ICrospenmaen 422632 - BTS reports showing non-zero Trading Positions ace
HDR issue. This is Defect Identified (Call Type #) and has a proposed deployment
Idate of August 22. If that fix will be a release then this goes to PTF. If OCR then we
IPCO300066 IPBS: INC10231988 - Branch 183002 - Declined transaction at counter not reversed with Vocalink should add that to this Peak
[PCo200459 IPBS--R70.40-TMS update times out (PHTROS-149) Now closed —ne action required
@ We have 2 Solutioning:
(Call Reference [Summary [COMMENT
IPCo300976 [Counter failed to settle basket owing to an exception error HDR. Looks ok but needs to get to BIF/PTF asap when analysis completed
[This should be HDR as it affects branch operations — Experience. The workaround
IPC0300338
INC 10240995 : transaction logs 1 hour behind after clocks changed
Ineeds explaining to POL too. This needs to go to BIF/PTF asap
e@ We have 9 Proposed/Targeted:
Call Reference Summary EDITs to Impact Tab needed
PC0299551 INC4707478 : Level 0 BRDB backup not completing before the cut-off time (0600), needs to be 0700 Description, Fix required (describe here)
PC0299441 INC9718945 : ATM SU Negative stock position not reporting in CoH file Description, Is it detected/monitored (full word)
PC0279942 INC3518814 : Email call - Issue with auto-mounting of NAS shares on BDB - fix due in R21.25 Description, Root cause (describe here), Fix required (describe)
PC0285959 INC4596435 : Introduce monitoring of RMAN backup space Description, Fix required
PC0296390 ‘CBB-5933 : minor back office printer logging bug ? wrong job id All fields
POL Test - All Four Local Collect Return To Sender Options Messages Produce Event Code 1534 In
PC0296349 The T All fields
PC0292621 INC7095370 {IRRELEVANT ;DEVICE HAS STOPPED RESPONDING TO POLLS All fields
PC0290092 INC6063623 : BRS application has 1 unresolved operation exception(s) Description
PC0289898 LST: R20.55 BRDB - BRDB_BRANCH_INFO.IP_SUBNET Not Populated for New Branches All fields
© Fujitsu 2022