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FUJITSU
Post Office & Fujitsu Monthly
Governance Review — July Period
9" August 2023
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1. Actions status
Priorities (Fortification, Horizon changes, Horizon consultancy for nBIT etc)
a. HW related changes (approx. 3 out of 11 in total)
b. 2 Fortification (major infra OS upgrades and potential impact on the change runway)
C. 3 Horizon Churn (includes ISAE 3402, audit san work for PCI compliance, audit work)
d. 4nBIT enablement
a. App mod related work
b. HNGX consultancy for nBIT
Wider Context Key Events POAP
Service Escalations (Worldline)
Security Controls & Priorities (PAM/RAM, ISAE3402, Other security work)
Projects & Commercials
Inquiry Impacts on Projects & Service
Tech Refresh
wo Anau Fw
DC & CN & Test Rigs Service Extension
10. Exit (CWO status & DC status)
11. Summary Defect Status
1 2 AOB 2 © Fujitsu 2022
Inquiry
NBIT Key
Milestones
HNGX Contract
Timeline
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2026 I
a4 Qi a2 Q3 Q4
2025
Jul Q2
Aug Sep Oct Nov Dec Qi
Phase 4 Phi Phase 7 Inquiry Outcome
4 jul Autumn Winter Date the
¢ ¢
Board Meetings to agree _
NBIT Plan & Fl Ext’n
NBIT Release 2
deployed to c. 40
DMBs
NBIT
Release 3 4 HelinietI Release 3 Mass rollout (20 months from Jan r’ alsa
testing to c. 40 sites 2025) Complete
Deliver Refresh Oracle & EOSL refresh projects for yr 2 extension
Agree refresh prereqs for
DC, NW & test Rigs extn to
Mar 25
Yr2DC/NW
extension
signed?
Vv
oR ae a -
v
Dc &NW i it
WeihaaR bell Deliver exit services for Bellver ox Main Agreement
Services for DC & ; Sees services for Main
sth DC& NW & test rigs Expire Expires Mar ‘25
Ps ‘Agreement
© Fujitsu 2022
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® Current Approach & Timeline:
v Parties will work together to agree either commencement of termination services or contracting a further 1 yr extension to March
2025 - see GTC plan
© Several prerequisite SOWs to be contracted to address further EOSL infrastructure within both the production & test
environments to help assure HNGX service continuity:
Y DC & NW Extension: Remove oldest legacy operating systems and associated tooling (part 2)
DC & NW Extension: Refresh of Oracle underpinning infrastructure
DC & NW Extension: Content Scanner Refresh - tbc
Test Rigs: Removal of XP from test rigs infrastructure — c. £0.2m - issued for approval 15th June
Test Rigs: Replacement of storage arrays within the test rig infrastructure
Test Rigs: Spares Procurement - c. 0.07m estimated
eeecee
Strategic audit solution to remove need to refresh existing audit storage arrays (expand scope of POL PCI audit solution) -
pending Post Office confirmation of scope/strategy due in August
@ Next steps:
@ ROM costs & draft CWOs —in progress
® POL to confirm approach to Audit SAN to ultimately confirm whether it will be replaced in its entirety or whether a refresh will be
required
® POL to confirm its position @ Board on 13" July
4 © Fujitsu 2022
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Jun-23 Jul-23 Aug-23 Sep-23
1D Activity Owner ForecastDate Status] 5 12 19 26I 3 10 17 24 31] 7 14 21 28] 4 11 18 25
1 Requirements confirmation meeting for a DC Extension from all parties POL/Fujitsu w/c 28/6 a
2 POL Board Meeting to determine DC Exit or Extension Request POL 13-Jul
3___POL to advise on decision to Extend/Exit DC, CNS & Test Rigs Services POL 14-Jul
If decision to exit the following framework plan to apply:
POL to define its exit requirements/transition plan POL 28-Aug
Fujitsu to impact assess POLs exit plan under an agreed CWO Fujitsu 29-Sep
POL exit complete POL 31-Mar
If decision to extend the following framework plan to apply:
Draft CCN & prerequisite CWOs (CWO0765 XP replacement, spares procurement, storage
304 pigration/replacement) for test rigs extension (*consider [ST audit?) Fujitsu 28-Jul
gpii Draft CCN for +1 DC & CNS extension & prerequisite CWOs (05 part 2, Oracle consolidation & infra,
consider CAS?, POL position required on Audit & potential consequences to be included) Fujitsu 28-Jul
POL Review & feedback of CCN & CWOs (excl prereq Oracle CWO) POL 04-Aug
Finalise CCNs & CWOs & Issue to POL for signature POL/Fujitsu ——-11-Aug
3b.v Draft & Issue Oracle CWO (Consolidation & underpinning infrastructure) Fujitsu 04-Aug
3b.vi_ POL Review & feedback of Oracle CWO POL 11-Aug
3b.vii_ Finalise Oracle CWO & Issue to POL for signature POL/Fujitsu ———:19-Aug
Fujitsu Governance: Final CAR for DC & CNS +1yr Extension & Test Rigs extension Fujitsu 10-Aug
POL Governance / GE Approval SS por 13-Sep
3b.x POL Governance / Board Approval POE 26-Sep
POL to sign prereg CCNs & Refresh 3 CWOs POL 27-Sep
5 © Fujitsu 2022
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Counter Release Backlog & POL
Potential Roadmap
As of 1% July 2023
73.30 Confirmed
73.40 Confirmed
Backlog — Design
Backlog — Pending approval
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CWO00519 — Split Install CBACerts.bat
CW00490 — Clear Back Office Printer queue
41 PEAKS —6 #LAD
CW00669a — E-Top-Up
CW00699 — Cygwin Counter Software Upgrade
CW00709a — Revised online receipt messaging
CW00734 — Pre-Order Fast Cash remediation
CW00737 - CWB — Session Timeout Mechanism
11 PEAKS
CW00690 — Removal of Counter RSA CryptoJ FIPS Library (FRES engaged for support)
31 PEAKS — 7 #LAD
CW00643 - PIN Entry Device Checks (CSP & VROM finalised, PSD updated following review, CWO0768
raised for implementation)
CWO0757 - Auto Stock Rem (Regular sessions to refine requirements being held)
CWO0697 — PS12 Template Updates (Responses to queries received. Resource availability needs to be
confirmed to progress)
CWO0736 - Stand alone Help Viewer for new CWB (Release independent — dev in progress)
CW00752 — PED Replacement Project (Deliverables completed, RTQ for implementation received)
CWO0762 - WL PED Asset Management Data Feed — WL Consultancy (Approved - currently on
hold. Alternative report option proposed by WL has been talked through and actions agreed with POL)
CW00668 - PED Asset Management Data Feed (Delivery CWO Parked waiting on CWO0762)
CWO0672b — BINS Implementation (Delivery CWO with POL for approval)
CW0O0713 — Recovery Script Order (RTQ cancelled, expected re-raise following budget approval)
CW0O0715 — ICDC SSK Design Review (RTQ cancelled)
CW0O0741 - Branch Visitor Log Horizon Access button (Delivery CWO with POL for approval)
CW0O00744 - Bureau & Moneygram - Refund to Card (RTQ cancelled, expected re-raise following
budget approval)
CWO00750 —- TSB PED Exclusion List (Delivery CWO with POL for approval)
CW00768 - Pin Entry Device Checks — Implementation (Delivery RTQSR received)
CW00769 — PED Replacement Implementation (Delivery RTQSR received)
oN
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Phase 4 Provisional Timescales (HI] Remediation Projects)
A summary of Horizon improvements in scope for Phase 4 is provided below. These have been identified through
a prioritisation process to assess extent of financial detriment and remediation of HIJ issues.
Branch Reporting Suite** .
October — December 2023 TBC @ wu @ rest @ Basket Handling @ Retail @ Basket Handling* @ Branch
Complete design, build and launch pilot (anuary 2024) Environment Release 74.20 Release 74.20 Release 74.30 Accounting*
Remove redundant (February 2024) (Apri 2024) (April 2024) (une 2024) Release 74.40
~~ buttons from Horizon "y Eliminate Auto Settle Restrict ability to serve I (August 2024)
a — ; Review and improve I to cash to reduce Enable Postmasters i gust 2024)
counter screen improving tect enuronmene to sellthelr cum out of dedicated Improve visibility of
navigation experience for discrepancy potential Stock Units reducing
retail stock on individual
Postmasters @ n Drench ang issues Horizon potential for discrepancies giving
@ Horizon Help AS discrepancies Postmasters more
(December 2023) RS control and insight to
I Improve onscreen help so investigate these
I guidance displayed is more —
I specific to screen
ral I requesting refunds
Postmaster is viewing
@ ® @ 00... 7210 0@ elease 74.20 © -O5..49 QQ. 7
td Q §
@ Audit san i H ¢ i wey
(October 2023) @ Key Logging @ Recovery Scripts q@ MoneyGram* e Counter Messaging* ' ?
Improve knowledge, (December 2023) Release mu 4 Release 74.10 Release 74.20 r @ eva Gateway Branch Accounting*@
functionality, and Reduce reliance on _‘(February 2024) (February 2024) (April 2024) basket Handlings une 2024) Release 74.40
aeecianed of ws ix Fultsuto support Pee acne tor Enable ability to cancel Streamline process for hanes 7430 entity, migrate and (August 2024)
associate with Audit investigations to complex scenarios 50 transaction and refund displaying urgent messages (une 202 4) test candidate Improve Suspense Account
Provide relevant data {re verinthe tocard improving Othe counter sothisdoes sine reversal _-=SETVicestonew BAL process so Postmasters can
timely manner correct way customer journey not impact branch operations payment functionality Gateway within manage this in a more open
and serving of customers so itis more intuitive APPMOD and transparent way
. ” . wo for Postmasters
*Deployment linked to Fujitsu Horizon release. All timescales are provisional. 8
** Timeline currently under review
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Live Defect Management Update
As of 1% July 2023
10
Key:
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Total Live Defects (Including Branch Affecting Defects) e@ Total Live Defects is 24
e A decrease of 7 from last month
(owing mostly due to 73.30 successful
deployment to Model Office and
increase in Accepted Live Defects)
e@ 4 are Accepted Live Defects requiring
2%
19,1920
16 41415
Leealaeer Te
srirtsny ty LER) ;
a I I
motetysrs ' no fix to be created
a — — ones : e 17 of the 18 (94%) have an identified
: san) wien sb uoet) muh thos wach uae wy — release (Proposed & Targeted). No
longer including investigating in the
Total Branch Affecting Live Defects Only (Included in the Total Live Defects} calculation.
e Total Branch Affecting Live Defects is
19 (74%)
99 Pan 8 e A decrease of 4 (owing to 5 being
i included in 73.30 deployment and 1
f new Experience Defect)
I Soovaev0v0ve e 1 is Branch Financial impacting
‘eine cetd eles an @ 3 are Accepted Branch Live Defects
nun a cated wa eb) aM hdd ety requiring no fix to be created
INVESTIGATING - Live Defect (actual or potential) still being investigated. May, or may not, be a Live Defect
‘SOLUTIONING - confirmed Live Defects where the solution is being identified for agreement by the technical teams
PROPOSED FOR - the solution is confirmed, and a suitable release has been proposed (subject to further validation — typically counter releases) 10 © Fujitsu 2022
TARGETED AT - the fix has a defined Release through which it will be deployed. Awaiting deployment dates
ACCEPTED DEFECT - Live Defects that is has been jointly agreed do not need a fx creating
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“eens ey HER Geatien @ NEW Live Defects raised by month
™ ®@ 2021 average was 15.8 per month
@ 2022 average was 5.5 per month
Total Live Defects raised by mop
(IncludingQranch
40 aia ® 2023 average (YTD) is 2.7 per month
30
fd er I» I i e 1 New Live Defect raised in June 2023
% 2J23 ‘a a i I m Total
2021
##LADset in... + LAD_Date +
e@ NEW Branch Affecting Live Defects
raised by month
@ 2021 average was 6.5 per month
® 2022 average was 2.5 per month
® 2023 average (YTD) is 1.2 per month
1 New Branch Affecting Live Defect raised in June 2023
Response Category -F_ HDR Classification -¥
Count of Summary
Only Branch Affecting Live Defects by month
15 13s
10
Total
2021
4 © Fujitsu 2022
##LADset in... + LAD_Date + +
e@ Main Issues
e 15 of the 17 (excluding Accepted Live Defects and
other releases) (88%) are dependent on holding the
release dates for counter releases (73.40/73.50/73.60
etc)
® Outlook
® Increase in frequency of counter releases in 2023 has
helped counter fixes to be deployed to Live more
promptly
@ Based on current information we may have 8 Live
Vian JE
Defects by November 2023.
e 2 Investigating, 1 Solutioning, 1 awaiting date from
POL and 4 Accepted Defects.
Oe
41 - Investigating
4) 2 - Solutioning
=)3 - Proposed For
~HNG-X 73.60 _
31/10/2023
~HNG-X 74.10
(blank)
4 - Targeted At
- HNG-X 73.40
24/07/2023
_ ~ HNG-X 73.50
11/09/2023
= HNG-X 44.07
21/07/2023
= HNG-X 46.04
24/07/2023
+5 - Accepted Defect
Grand Total
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© Fujitsu 2022