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FUJITSU
Live Defect Management Update
HNG Business Review — August 2023
© Fujitsu 2022
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Total Live Defects (Including Branch Affecting Defects) . .
@ Total Live Defects is 21
e Adecrease of 4 from last month (owing
to 73.40 Model Office successful testing,
BAL hot fix (ETU Issue) 46.04.01, 44.07
and 46.04 being deployed to Live)
e@ 4 are Accepted Live Defects requiring no
fix to be created
e@ 14 of the 15 (93%) have an identified
release (Proposed & Targeted). No
longer including investigating in the
calculation.
e@ Total Branch Affecting Live Defects is
17 (76%)
e A decrease of 2 (owing to 73.40
successfully completing Model Office
testing & 46.04 successfully deployed to
Live)
No Branch Financial Impacting Defects
® 3 are Accepted Branch Live Defects
requiring no fix to be created
ay
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Investig Salting
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@ INVESTIGATING - Live Defect (actual or potential) stil being investigated. May, or may not, be a Live Defect
@ SOLUTIONING - confirmed Live Defects where the solution is being identified for agreement by the technical teams
© PROPOSED FOR - the solution is confirmed, and a suitable release has been proposed (subject to further validation — typically counter releases) 2 © Fujitsu 2022
@ TARGETED AT - the fix has a defined Release through which it will be deployed. Awaiting deployment dates
@ ACCEPTED DEFECT - Live Defects that is has been jointly agreed do not need a fix creating
Response Category ~F HOR Classification»
Count of Summary
so & 37
30 gee
20 11g 9-8 I
* ra I: Pun sTotal
sinnistrenieiaas
2021
##LADset in... * LAD_Date + ort
Response Category _-F HDR Classification ~F
Count of Summary
2021
##LADset in... + LAD_Date +
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- FUJ00232994
e NEW Live Defects raised by month
@ 2021 average was 15.8 per month
® 2022 average was 5.5 per month
® 2023 average (YTD) is 2.25 per month
@ Two New Live Defect raised in August 2023
e NEW Branch Affecting Live Defects
raised by month
@ 2021 average was 6.5 per month
@ 2022 average was 2.5 per month
®@ 2023 average (YTD) is 0.87 per month
No New Branch Affecting Live Defect raised in
August 2023
© Fujitsu 2022
FUJ00232994
FUJ00232994
+ The backlog of fixes is highly
dependent on POL holding
deployment dates — most
notably for counters
Oe
Ee Dee Wirelia Je
@ Main Issues
@ 14 of the 17 (excluding Accepted Live Defects
Row Labels i¥ Count of Summary
and other releases) (82%) are dependent on POL *1- Investigating 2
holding the release dates for counter releases © 2 - Solutioning 1
(73.50/73.60/74.10) > Re-target 1
@ 1 solutioning Defect has no action on Fujitsu. Just _ 3- me F :
awaiting POL to deploy CWB, which is expected ih doll
by end of September 2023. Be SE Ly 8
07/01/2024 8
© Outlook 4 - Targeted At 6
@ Increase in frequency of counter releases in 2023I = HNG-X 73.50. 5
has helped counter fixes to be deployed to Live 18/09/2023 5
more promptly — HNG-X 73.60 1
@ Based on current information we may have only 31/10/2023 1
14 Live Defects by November 2023. @ 5 - Accepted Defect 4
Grand Total 21
® 2 Investigating, 8 awaiting first 2024 counter
release and 4 Accepted Defects.
4 © Fujitsu 2022