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Fujitsu Services Ltd CCN NO: 1732
CHANGE CONTROL NOTE
(CCN)
CCN TITLE: Extension of the Data _I CHANGE ADMINISTRATION USE ONLY.
Centre Operations Service and CR NO: N/A
Central Network Service from 1“
April 2023 to 31% March 2024 CP NO: N/A
RELEASE: Release Independent EXPIRY DATE: 19" April 2023
CCN RAISED BY: Helen Venters RAISED DATE: 28" March 2023
SUBMISSION DATE: 28" March 2023
EMERGENCY CHANGE PROCEDURE INVOKED: ¥£S/NO
EMERGENCY IMPLEMENTATION DATE:
ATTACHMENTS: YES / N@ [If yes, Number of]: 1
FUJITSU SERVICES DATE I POST OFFICE LTD DATE
APPROVAL APPROVAL
Docusigned by DocuSigned by:
[c 31/3/2023 I 1p:06 BST [E 30/3/2023 I 16:46 BST
* .DDF6E66ADA7B405. t
ft ~
SUMMARY and REASON FOR CHANGE:
Post Office Limited (“Post Office”) has requested that Fujitsu Services Limited (“Fujitsu Services”) extend
delivery of the Data Centre Operations Service and Central Network Service under the Agreement from Ist
April 2023 for an initial term of one year to 31“ March 2024.
DETAILS OF CHANGE:
1 OVERVIEW
Prior to this CCN1732, Post Office decided to significantly de-scope the Belfast Exit programme
following lengthy technical issues. Post Office has now requested an extension of the Data Centre
Operations Service and Central Network Service (Terminating Services). Fujitsu Services is willing to
agree to an extension to the Data Centre Operations Service and Central Network Service for a period
of one year subject to certain conditions set out in this CCNI732 and to the other changes made by this
CCN1732.
1.2 This CCN1732 will be entered into by the parties to extend the Data Centre Operations Service and
Central Network Service to 31st March 2024 if the agreed Refresh Programme 3 has been contractually
agreed between the Parties by no later than 31st March 2023 and prior to signature of this CCN1732
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which must take place by no later than 31*t March 2023.
1.3 For the purposes of this CCN1732 including the extension of the term for the Data Centre Operations
Service and Central Network Service, the provision of CCN1710 ‘Operation of HNG-A Gaps,
SYSMAN3 and Residual Release 17 Component Infrastructure shall be deemed to be part of the Data
Centre Operations Service and Central Network Service and so shall be coterminous with the Data
Centre Operations Service and Central Network Service. These Services may be removed from the
Agreement as agreed through the Change Control Procedure.
14 The provision of HNG-X Test Infrastructure (the SV&I, INT and CIT rigs), as described in CCN1705b
“Operation of the HNG-X Test Infrastructure from Ist January 2022 to 31st March 2023 is not
extended by this CCN1732 however the Parties hereby agree to extend such services to be coterminous
with the Data Centre Operations Service and Central Network Service via agreement of a CCN through
the Change Control Procedure including agreement of revised Charges and further refresh activity to be
specified by Fujitsu Services.
2. CHARGES
Charges for Egenera PAN Manager and Oracle M4000 support shall not be included in the Operational
Fixed Charges for the Data Centre Operations Service but shall be managed separately through the Change
Control Procedure under CWO0682.
The Operational Fixed Charges for the Data Centre Operations Service are reliant upon the provision of
HNG-X Test Infrastructure (the SV&I, INT and CIT rigs), as described in CCN1705b ‘Operation of the
HNG_X Test Infrastructure from Ist January 2022 to 31st March 2023’ being extended to be coterminous
with the Data Centre Operations Service. The Charges from the 1 April 2023 for the provision of HNG-X
Test Infrastructure (the SV&I, INT and CIT rigs) shall be reduced by £5,260.15 per month to reflect the
removal of Egenera PAN Manager and Oracle M4000 support.
The Charges presented under this CCN1732 shall be subject to indexation from 1“ April 2023 onwards.
2.1 Revised Schedule D1
The revised Annex B to Schedule D1 is set out in Annex A to this CCN and sets out details of the addition
of the Operational Charges for the Data Centre Operations and Central Network Services through to 31‘
March 2024.
The other adjustments to the Charges in relation to Management Information Services, Security
Management Services, Third Line Application Support Services and Systems Management Service made
under CCN1700 in anticipation of the termination of the Terminating Services shall be reversed under this
CCN1732. The Trinity 1 Credit has also been reset to the previous level.
The Charges for the Operation of HNG-A Gaps, SYSMAN3 and Residual Release 17 Component
Infrastructure has been presented as three fixed charges from I*t April 2023 as new Operational Fixed
Charges.
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The row in respect of the Data Centre Facility Service, Operational Fixed Charge introduced under
CCNI1716a, shall be deleted and shall be incorporated into the Fixed Operational Charge for the Data
Centre Operations Service.
2.2. Spend Commitments
Any Committed Spend underspend detailed in Schedule I1 shall be invoiced on 31* March 2023 and paid
30 days later, but such monies may be utilised on design activity requested by the Post Office from Fujitsu
Services for the Oracle Upgrade Implementation Project or the removal of oldest legacy operating systems
project prior to 30" June 2023 only. Such activities shall be agreed through the Change Control Procedure.
3. HARDWARE OR SOFWARE (EOSL)
Clause 10.15 shall be amended and shall include a provision that where workable spares are unavailable
then Services associated with these components shall be delivered by Fujitsu Services on a reasonable
endeavours basis and all associated obligations, including Service Levels, shall also become reasonable
endeavours obligations. Additional provisions shall be added to protect Fujitsu Services reputation should
EOSL affect Fujitsu Services’ delivery of the Services.
4. GENERAL
Terms used in this CCN which are not defined in this CCN1732 shall have the meaning given in the
Agreement.
In the event of a conflict between these paragraphs I to 4 of this CCN and the revisions to the wording of
the Agreement contained below, the revisions to the wording of the Agreement below shall take
precedence.
Drafting in this CCN1732 is aligned to baseline version 14 of the Agreement as amended by the CCNs
which have been executed subsequently.
PROPOSED REVISION TO WORDING OF THE AGREEMENT ( inciuding Schedule reference).
CLAUSES:
Recitals:
Add a new Recital (j) as follows:
“G) On 31* March 2023the Parties signed CCN1732 which made certain changes to the Codified
Agreement and the expiration date for the Terminating Services (Data Centre Operations Service
and Central Network Service) was extended by one year to expire on 31st March 2024 subject to
the terms contained in the Codified Agreement.”
Main Body of the Clauses:
Amend Clause 10.15 as follows:
“Where a degradation of the Operational Services arises out of an end of service life issue on the
hardware or software which has been identified to Post Office in the EOSL Roadmap and which
Post Office has chosen not to replace or is part of the Refresh Programme 3 but has not yet been
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refreshed, , Fujitsu Services shall have no liability for such degradation in the Operational Services
including if such issue arises as a result of te-+he-extent-that it velates-te limitations in the standard
support that the hardware or software vendor is no longer providing or if such issue arises as a
result of the unavailability of working spare parts required to be replaced in the Infrastructure”
Add a new Clause 10.16 as follows:
“Where in respect of the Data Centre Operations Services, and pursuant to Clause 10.14(b) the Post
Office chooses to accept the risk of potential degradation of the Operational Services or seeks to
agree a reasonable alternative with Fujitsu Services, if Fujitsu Services believes the potential
degradation will have a material detrimental effect on the Operational Services that the Post Office
should consider further, the Post Office, upon request by Fujitsu Services, shallmake appropriate
senior decision makers of the Post Office available to meet Fujitsu Services and consider such
information regarding the potential degradation and its effect as Fujitsu Services makes available
either at that meeting or in writing.”
Add a new Clause 10.17 as follows:
“If, Clause 10.15 above applies at any time or times and a public statement or press article detrimental
to either Party is made related to the degradation of the Terminating Services (or other Operational
Services if caused by the degradation of the Terminating Services), then
on each such occasion, if requested by either Party, the Parties shall reasonably discuss and, each
party acting promptly, shall reasonably agree, a mutually acceptable public statement that shall be
made in respect of the Terminating Services (and/or other Operational Services if caused by the
degradation of the Terminating Services), downtime, and reasons for the failure of such Services
taking account of the need to protect Fujitsu Service’s reputation as the provider of high quality
information technology services, and Post Office’s reputation as a prudent and cost conscious
business, including by making clear that Fujitsu Services is not responsible for such issues a
failures."
Amend Clause 46.5 as follows:
“The Terminating Services shall cease on 31st March 2024.:
i +d: ith-Ch AT10 ay) of the Aes
Office intends to-terminate the Terminating Servi 4
d ith P, h Schedule E.
i =
Add a new Clause 46.6:
In preparation for the cessation of the Terminating Services on 31° March 2024, from 1* April
2023. the Parties shall commence Termination Assistance Service which shall include such
obligations on the Post Office as are necessary to ensure that Post Office is able to provide the
Terminating Services itself on and from I April 2024 and the Termination Assistance Service shall
cease on 31 March 2024, any further details of which shall be agreed through the Change Control
Procedure. For the avoidance of doubt, the Belfast Data Centre Facilities shall not cease with the
Terminating Services. The Belfast Data Centre Facilities shall continue to be provided until 31*
March 2025 unless terminated otherwise in accordance with Clause 47.11.2(f)
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SCHEDULE 1 - INTERPRETATION
Amend the following definitions as follows:
“Terminating Services”
means the following Operational Services:
hich—shal} 34 March 20253
unless—terminated—earlier—Data Centre
Operations Services; and Central Network
Service expiry of which shall be subject to
Clauses 46.5 and 46.6.
Add the following definitions as follows:
“Refresh Programme 3”
means the projects to replace all the
following HNG-X System components
where they are EOSL:
Cisco standalone firewalls (CWO0685)
Cisco network routers and switches
(excluding core and access switches)
CWO0686)
McAfee Intrusion Detection (CWO0618)
McAfee Vulnerability Mgmt(CWO0617)
HP Attalla HSMs (partial decommission to
use as spares to support remaining units
until audit migrates to Post Office Cloud
under Change Control Procedure
(CWO0687)
Brocade storage switches (CWO0688)
Citrix Netscaler load balancers (CWO0660)
Spares Procurement (of EOSL components
that are not being replaced where available)
CWO0689)
Removal of Counter RSA Crypto libraries
(CWO0690)
Installation of SHA2 foundation and
migration of some SHA1 connections to
SHA2. (CWO0691
Removal of oldest legacy operating systems
(Microsoft Windows 2003, Redhat Linux 4
and 5) and associated tooling. This will
include the delivery of a newer version of
these with required new Hardware.
‘CWO0692a)
Partial refresh of Data Centre in Belfast Air
Conditioning (CWO0661a)
CCN1732
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SCHEDULE B3.1 — HNG-X SERVICES:
Table A in paragraph 2.1:
For row 4 (Data Centre Operations Service) amend the text in the final column (Brief HNG-X Service
Description within the Towers Model) as follows:
“Terminating Service. ination by Pest Office before 1" March 2023. Service for managing
the HNG-X Central Infrastructure. If the circumstances set out in paragraph 6.1 of Schedule D1
arise, Post Office shall pay additional Operational Charges for the Data Centre Operations Service
to Fujitsu Services.”
For row 6 (Central Network Service) amend the text in the final column (Brief HNG-X Service Description
within the Towers Model) as follows:
“Terminating Service- ination-by Pest Office before 31% March 2023. Service for managing
and supporting the Central Telecom Infrastructure.”
SCHEDULE D1 ~ CHARGES:
Add a new Paragraph 2.6a as follows:
The Operational Fixed Charges for the Data Centre Operations Service are reliant upon the provision of
HNG-X Test Infrastructure (the SV&I, INT and CIT rigs), as described in CCN1705b ‘Operation being
extended to be coterminous with the Data Centre Operations Service. If it is not extended then Fujitsu
Services shall amend the Operational Fixed Charges for the Data Centre Operations Service to include the
sums for licences and support required to deliver the Data Centre Operations Service for whicha suitable
proportion of the cost would have been incorporated into the HNG-X Test Infrastructure (the SV&I, INT
and CIT rigs:
Amend Paragraph 2.1.7 as follows:
2.17 Digital Development Services
I of the Disital Devel. + Services the Pest Office shall pay-to-Fuiit: jees-th
Pt s P P
DDS-Ch ified-within A dix-S-to Schedule B-Disital Devel + Servi hich
$ P PP 3 Sbigi P
ratte deo fnedand variable eb - The Digital Development Services will expire on 31
March 2023 and at which time, based on current forecasts, Post Office will not have met the DDS
Commitment for the final DDS Commitment Year as detailed in Schedule 13 (Digital Development
Services) Appendix 5 (Charges) paragraph 2.3. The Parties therefore agree that any underspend
shall be invoiced on 31“ March 2023 and payment made 30 days later, but such monies may be
used by 30" June 2023 to offset the resource cost incurred to enable commencement ofan Oracle
Upgrade Implementation Project or the removal of oldest legacy operating systems project to be
agreed through the Change Control Procedure.
Annex B to Schedule D1:
Annex B of Schedule D1 shall be replaced by the spreadsheet included in Annex A to this CCN.
Annex E to Schedule D1:
The following rows shall be added to the table in Annex E:
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Number I Row Changed in Annex B I’
MECN [Dectiin pf Change
CCN1732 I Data Centre Operation Service — £781,817.50 per I 1* April 2023
Fixed Charge month for year
ending 2024
CCN1732 I Data Centre Operation Service — £24,937.87 per I 1 April 2023
Fixed Charge (HNG-A Gaps month for year
Counter Position Supporting ending 2024
Infrastructure)
CCN1732 I Data Centre Operation Service £25,093.91 per I 1 April 2023
Fixed Charge (SYSMAN3) month for year
ending 2024
CCN1732 I Data Centre Operation Service — £12,837.41 per I 1 April 2023
Fixed Charge (Residual Release 17 I month for year
Components) ending 2024
CCN1732 I Central Network Service — Fixed £247,954.71 per I 1* April 2023
Charge month for year
ending 2024
CCN1732 I Systems Management Service — £4,149.88 per month I 1* April 2023
Fixed Charge for year ending 2024
CCN1732 I Third Line Software Support -£89,637.49 per I 1* April 2023
Service — Fixed Charge month for year
ending 2024
CCN1732 I Management Information Service — I £2,074.92 per month I 1“ April 2023
Fixed Charge for year ending 2024
CCN1732 I Security Management Service — £50,486.31 per I I April 2023
Fixed Charge month for year
ending 2024
CCN1732 I Security Management Service — £3.00 per month for I 1* April 2023
Unit Charge per Branch year ending 2024
CCN1732 I Trinity 1 Credit— Fixed Charge -£327,832.29 per I 1% April 2023
month for year
ending 2024
The wording at the end of this table shall be amended as follows:
“For the avoidance of doubt charges in the year ending March 2023 for any rows in Annex B of Schedule
DI not specified above shall be £0, e.g. in relation to the Expiring Services Ferminating Services and
Invest to Save Credit.”
SCHEDULE E — TERMINATION AND THE EXIT PLAN:
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Delete Paragraphs 1.2.2, 1.2.3 and 1.2.4.
Revision of Wording in Service Description CCDs
CCD SVM/SDM/SD/0003 — Data Centre Operations Service: Service Description
Amend Paragraph 1.12 as follows:
Furtherte-COM47404The HNG-A Gaps Counter Position supporting infrastructure, SY SMAN3 and
Residual Release 17 Components and Infrastructure shall be operated to 31st March 20234.
A new paragraph 1.13 is added as follows;
“1.13 From Ist April 2023 the Data Centre Operations Service shall not include Egenera PAN
Manager and Oracle M4000 support. This shall be provided under CWO0682 (Egenera PAN
Manager and Oracle M4000 Extended Support beyond 31st March 2023) until 31“ March 2024.”
Paragraph 2.1.1.3 (a) is amended as follows;
“(a) The Data Centre Operations Service will implement a maintenance plan, which shall be shared
with Post Office on request, for the calendar year covering testing of the following environmental
elements:
© power generator;
© power UPS;
© power distribution unit(s);
© power switch;
airconditioning units;
e fire detection & suppression units;
© physical security systems & processes;
¢ lighting;
© — telephony-and-fax;
© tape libraries;
© secure storage area;
¢ health and safety compliance; and
* Cleanliness.”
A new paragraph 2.1.1.5 is added as follows;
“2.1.1.5 HNG-A Gaps Counter Position supporting infrastructure. SYSMAN3 and Residual Release
17 Components and Infrastructure
Gaps Counter Position support infrastructure
b) Logical operation of Event Collection servers (EFSv1)
c) Extension of IBM Netcool software support for HNG-A Gaps Counters
2.1.1.5.2 Operation of SYSMAN3 infrastructure
a) Tivoli Provisioning Manager application (EPMv1)
b) Tivoli Endpoint Manager application for Oracle Enterprise Monitoring (TEMv1)
c) Tivoli Monitoring Enterprise Engine Server (EMMv1)
d) Tivoli Monitoring Portal Server (EUIv1)
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¢) Netcool Omnibus Collection Layer Object Servers (EESv1)
f) Netcool Omnibus Aggregation and Display layer object servers (EMDv1)
) Tivoli Business Service Manager (EASv1)
h) Reporting Server (ERPv1
i) Tripwire and ESET (ESSv1) ~ including parallel File Integrity Monitoring and Anti
Virus processes
j) Secure Access Servers (SSNv1) for Horizon
Note - the extended operation of SYSMAN3 EDSv1 Oracle Database Server (for TPM, OEM, ITM
and bespoke tables) is not included in the additional Charges as the HDCR replacement EDSv2 was
not commissioned
2.1.1.5.3 Operation of Residual Release 17 Components
a) Logical operation of the Active Directory solution in a partmigrated state which
requires the legacy Active Directory (ACDv1) and Domain Name System (DNPv1 and
DNSv 1) virtual servers to remain active in parallel with the new Active Directory (ACDv2)
virtual servers.
b) Operation of the physical legacy PrimePower 250 servers (BSSv1) and applications
providing backup cloning for the Solaris Oracle database servers.
c) Operation of the physical legacy Primergy RX200 S8 servers (BSLv1) and applications
providing network client backup services.
d) Operation of the physical legacy Primergy RX300 S5 servers (BSWv1) and applications
providing backup cloning for the Microsoft Windows servers.
e) Operation of the virtual legacy master backup server (BSMv1) and applications
managing the backup catalogue for the above legacy backup servers.
f) Operation of additional BX900 system Primergy blade hardware with associated Egenera
PAN Manager software support.”
Paragraph 2.1.4.2 Continuity of Spares Supply is amended as follows;
“Fujitsu Services will ensure that_where vendor hardware maintenance is available, an adequate
spares provision exists for all Hardware components within the Data Centre_and will source new
hardware components of an equivalent specification, if required, to ensure continuity of spares.
Where vendor hardware maintenance is not available then spares, where available, may be
purchased under the Change Control Procedure.”
Paragraph 2.3.2, sub-paragraph I is amended as follows;
“1. Fujitsu Services shall identify, for joint consideration with Post Office, any failure to achieve
the Data Centre Operations Service SLT’s and / or LDT’s within the month due to the limits being
exceeded _so long as such failures are not caused by limitations in the support that the hardware or
software vendor is providing or unavailability of working spares, in accordance with Clause 10.15.
Post Office and Fujitsu Services (acting reasonably) will agree the reasons for that SLT or LDT
failure if it has been caused or contributed to by Fujitsu Services:
a) if the SLT or LDT failure occurs as a result of a Default by Fujitsu Services, no
adjustment shall be made to the performance measurements for the affected SLT’s or
LDT’s in respect of that month;
b) if the SLT or LDT failure is agreed to be as a result of the limits being exceeded, the
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follows:
performance measurements for the affected SLT’s and LDT’s in respect of that month shall
be reported as reasonably required by the Parties;”
“Table 1: Data Delivery: APS to PODG
Table 1, Data Delivery: APS to PODG and the subsequent notes within paragraph 2.3.4.2 is amended as
Description
SLT
Liquidated Damages Formula
Failure to deliver files to PODG file
shares by 23:59 of the AP Client Deliv:
Day, per SLT Calendar Year
<=2(*)
ery
Number of Transactions in the
non delivered PODG data file x
4822. 14p(**)
(*) No more than two days on which Fujitsu fails to deliver all of the APS files by 23:59 of the AP
Client Delivery Day per calendar year
(**) £872.14p is the figure for the Financial Year ending 31“ March 202349 and will be uplifted
annually by RPI as per the Agreement.”
Two new columns representing the SLTs for the years into which the Data Centre Operations Service is
extended by this CCN1732 are added to Table 2, Central Systems Availability (Measured over a 5 year
rolling period) within paragraph 2.3.5.2, as follows;
“Table 5: Central Systems Availability (Measured over a 5 year rolling period)
Description SLT
until 31%
March 2023 I to 31“ March
2024
Outages in Post Office Core Hours <=3 Core I <=4 Core Hrs
where the Central Network, and Hrs
Sales Database is unavailable to >
10% of Branches - Per SLT
Calendar Year
Outages in Post Office Core Hours <=8 Core I <=9 Core Hrs
where the Central Network, Sales Hrs
Database AND the Banking Solution
(CAPO, Santander, LINK) is
unavailable to > 10% of Branches —
Per SLT Calendar Year
Outages in Post Office Core Hours <=14 Core
where the Central Network, Sales Hrs
Database, the Banking Solution
(CAPO, Santander, LINK) AND
Other Services (ETU, DVLA, PAF,
APOP, DCS) are unavailable to >
10% of Branches — Per SLT Calendar
Year
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Paragraph 2.5.2 Licenses i is amended as follows;
“Th d-with theData-C Operations Serice: The Data Centre
Operations Service will ensure that all third party software licences from time to time required by
Fujitsu Services to provide the Data Centre Operations Service are maintained, where vendor
support is available, to ensure they are current and valid for the version ofthird party software
being used at the time. Where a licence or its associated support and maintenance is due to expire
and Fujitsu Services determine that renewal is required and available, the Data Centre Operations
Service will ensure that the appropriate renewal process, as defined by the appropriate software
vendor or licensor, is completed and a new licence is concluded prior to the expiry date to ensure
continuity of the service.”
Paragraph 2.9.1.2 Testing is amended as follows;
“The DR Data Centre has two functions, namely for business continuity/DR purposes on the one
hand and for Release testing on the other. Data Centre business continuity and DR testing will not
be performed during the hours of 9:00am to 5:30pm Monday to Friday-exeeptinthe-ease of a fall
Data-Centrefail-overtest. BC and DR tests will be done at an agreed time with POL out of normal
business hours, i.e. evenings and weekends and there may well be charges associated to complete
these at these times. All Data Centre failover tests will assess impacts of interactions with Post
Office Cloud and those elements of the HNG-X Systems hosted within it. Any tests needing to be
repeated due to failings in any of the Post Office Responsibilities in respect of Post Office Cloud
will incur charges for the repeat planning and testing, such activity to be provided under a CWO
and charged on a time and materials basis using the rates set out in paragraph 10.4(b) (Development
Resources) of Schedule D1 (Charges). Whenever such Data Centre business continuity, DR testing
and/or Data Centre fail-over tests take place, the DR Data Centre will not be available for Release
testing. No full Data Centre fail over tests shall be performed due to the age of the Service
Infrastructure.”
Paragraph 2.9.2 Frequency is amended as follows;
“Fujitsu Services will carry out minimumef one (1) walkthrough and ene} eperationaHest per
calendar year for the Data Centre-subject to agreeing the actual dates for such tests walkthrough
with Post Office, such agreement not to be unreasonably withheld. Such tests skal-be-earried_out in
accordance with the Working Document entitled: “HNG-X Business Continuity Framework”
(SVM/SDM/SIP/0001).”
CCD SVM/SDM/SD/0012 — Central Network Service: Service Description
Paragraph 1.1 (g), within paragraph 1 Service Summary, is amended as follows;
“(g) the Wide Area Network (WAN) and Local Area Network (LAN) for connecting the HNG-X
Data Centres to the Live System Test (LST) environment which has servers in the HNG-X Data
Centres and counter hardware at Fujitsu Services support locations;
The networks in the Solution Validation & Integrity (SV&I), Integration (INT) and Component
Integration Test (CIT) environments have been committed separately outside of the Central
Network Service 3 ‘via the Change Control Procedure.”
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Paragraph 1.2 (a), within paragraph I Service Summary, is amended as follows;
“(a) Hardware maintenance for switches, routers and firewalls, where such vendor hardware
maintenance is available;”
Paragraph 1.6, within paragraph 1 Service Summary, is amended as follows;
“1.6 Fujitsu Services will manage access to the Data Centre resident secure access servers from
Fujitsu Services locations, or from support staff home locations during Working Hours and from
support staff home only outside of Working Hours using secure workstation or laptop builds with
encrypted communications.”
Paragraph 2.5.2 Licenses is amended as follows;
“The Central Network Service will ensure that all third party software licences from time to time
required by Fujitsu Services to provide the Central Network Service are maintained_where vendor
support is available, to ensure they are current and valid for the version of third party software
being used at the time. Where a licence or its associated support and maintenance is due to expire,
and Fujitsu Services determine that renewal is required and available, the Central Network Service
will ensure that the appropriate renewal process, as defined by the appropriate software vendor or
licensor, is completed and a new licence is concluded prior to the expiry date to ensure continuity of
the service.”
Paragraph 2.9.2, within paragraph 2.9 Business Continuity, is amended as follows;
“2.9.2 carry out aminimun-efone (1) walkthrough-and-ene)-eperationaltestper calendar year
for the Central Network Service, subject to agreeing the actual dates for such tests walkthrough
with Post Office (such agreement not to be unreasonably withheld). Such tests shal-be-earried-out
in accordance with the CCD entitled: “HNG-X Business Continuity Framework”
(SVM/SDM/SIP/0001).”
Revision of Other CCDs
CCD SVM/SDM/SIP/0001 — POA HNG-X Business Continuity Framework
This document to be amended to reflect the above changes in business continuity responsibilities mad in
the CCDs entitled “Data Centre Operations Service: Service Description” (SVM/SDM/SD/0003) and
“Central Network Service: Service Description” (SVM/SDM/SD/0012), in respect of reduced business
continuity and disaster recovery testing, including ceasing performance of full Data Centre fail over tests,
due to the age of the Service Infrastructure.
COMMERCIAL TERMS or CHARGES APPLICABLE IN RESPECT OF THIS CCN (if any):
NEW CCDs and/or CRDs: N/A
Reference Title Approved Version
& Date
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AMENDED CCDs and/or CRDs:
Reference I Title Previous I Approved
Version & I Version & Date
Date
SVM/SDM/' I Data Centre Operations Service: Service V7.0 V8.0
SD/0003 Description 05/07/2022 2 months after CCN
approval
SVM/SDM/ I Central Network Service: Service Description V11.0 v12.0
SD/0012 14/10/2021 2 months after CCN
approval
Policies and Standards: N/A
Service Levels (including any Service Level relief required): N/A
P.O. Ltd Responsibilities: N/A
Other: N/A
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Annex A - Revised Annex B to Schedule D1
Pe
CCN1732 Att1 xlsx
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