FSL-23-0000060563
FUJ00234853
FUJ00234853
Peak Incident Management System
Call Reference IPC0156836 \Call Logger Deleted User -- MSU-Indt Mgt
[Release [Reported In -- T80 [Top Ref IKEL GMaxwell5527N
Call Type Live Incidents Priority 'B -- Business restricted
(Contact \Deleted Contact (Call Status Closed -- Solicited Known Error
‘Target Date 10/04/2008 IEffort (Man Days) 0
Summary [Branch 097005 - APSS2133c - Cry Invalid Digiture
IProgress Narrative
Date:07-Apr-2008 14:49:44 User:Claire Drake
CALL PC0156836 opened
Details entered are:—
Summary:Branch 097005 - APSS2133c - Cry Invalid Digiture
call Type:L
Call Priority:B
Target Release:T80
Routed to:MSU-Indt Mgt - Claire Drake
Date:07-Apr-2008 14:49:44 User:Claire Drake
APSS2133c - APS Delayed Transaction Report produced on 4/4/2008.
Branch shows 50 delayed transactions for Transaction Dates 13/03/2008,
15/03/2008, 17/03/2008, 18/03/2008 & 19/03/2008.
Clients:
EDG2 - Post Office Paystation
Girobank - E.ON
BritishTelecom - British Telecom
EDG2 - Local Collect
EDG2 - British Gas Trading
EDG2 - ALG
EDG2 - A&L
EDG1 - Post Office HomePhone
Girobank - Payment with Thanks
Girobank - EDF Energy
EDG1 - Hydro Electric
EDG1 - NS é1I
EDG2 - Tfl Young Oyster
Error Message: 'CRY_INVALID_DIGITURE'
Relevant reports attached. KEL GMaxwel15527N is relevant.
Date:07-Apr-2008 14:59:49 User:Claire Drake
Reference Added: SSCKEL GMaxwel15527N
Date:07-Apr-2008 15:00:30 User:Claire Drake
Evidence Added - APSS2133c - 04/04/2008
Date:07-Apr-2008 15:02:13 User:Claire Drake
OCR 18673 has been raised. Sending to EDSC for progression.
APS Clients.
14/03/2008,
While returning call, please include file name in which repaired txns were sent to the
FUJ00234853
FUJ00234853
FSL-23-0000060563
Date:07-Apr-2008 15:02:21 User:Claire Drake
The Call record has been transferred to the team: EDSC
Date:07-Apr-2008 15:05:08 User:Claire Drake
Initial BIMS issued to POL.
Date:07-Apr-2008 15:08:55 User:Steve Parker
OCR _ 18673 Approved
Date:07-Apr-2008 15:56:45 User:Clive Turrell
The Call record has been assigned to the Team Member: Garrett Simpson
Date:07-Apr-2008 15:58:28 User:Garrett Simpson
The Call record has been assigned to the Team Member: John Charlton
Date:07-Apr-2008 16:02:11 User:John Charlton
This is related to call PCO156078 where marooned transactions were reinserted. 50 APS
transactions is the correct number of transactions we were expecting to see so I will
send them for processing as per the KEL.
Date:07-Apr-2008 16:16:57 User:John Charlton
Checked APS transactions and they all match the transactions I was expecting to see
Sent for normal processing with APS Transaction Exception tool. Will check for filenames
tomorrow.
Date:07-Apr-2008 16:17:32 User:John Charlton
OcR 18673 actioned
Date:08-Apr-2008 10:18:37 User:John Charlton
List of filenames containing the reinserted APS transactions for FAD 097005
EDG2 - Post Office Paystation
POPO1151
EDG2 - Local Collect
LC002473
EDG2 - British Gas Trading
jvD001074
EDG2 - ALG
'(ALG00803
EDG2 - A&L
‘AcG00506
EDG2 - Tfl Young Oyster
TFLO0371
EDG1 - Post Office HomePhone
HPO01309
EDG1 - Hydro Electric
SSE00319
EDG1- NS &I
PBOO1184
Girobank - Payment with Thanks
IT001619
Girobank - EDF Energy
XI000304
FUJ00234853
FUJ00234853
FSL-23-0000060563
Girobank - E.ON
EM002949
BritishTelecom - British Telecom
BT002896
Returning to MSU
Date:08-Apr-2008 10:20:49 User:John Charlton
The Call record has been transferred to the team: MSU-Indt Mgt
Date:08-Apr-2008 14:49:31 User:Claire Drake
[Start of Response]
Thank you John. Final BIMS issued to POL.
[End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
Date:08-Apr-2008 14:49:41 User:Claire Drake
[Start of Response]
Closing call.
[End of Response]
Response code to call type L as Category 67 -- Final -- Solicited Known Error
Routing to Call Logger following Final Progress update.
Date:08-Apr-2008 14:49:51 User:Claire Drake
Defect cause updated to 38: General - Hardware Fault
Date:08-Apr-2008 14:49:54 User:Claire Drake
(CALL PCO156836 closed: Category 67 Type L
[Root Cause General - Hardware Fault
ILogger IDeleted User -- MSU-Indt Mgt
Subject Product APS -- APS Counter (version unspecified)
Assignee [Deleted User -- MSU-Indt Mgt
ILast Progress 08-Apr-2008 14:49 -- Claire Drake