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Fujitsu Services Ltd CCN NO: 1749
CHANGE CONTROL NOTE
(CCN)
CCN TITLE: Extension of the Data CHANGE ADMINISTRATION USE ONLY.
Centre Operations Service and CR NO: N/A
Central Network Service from I“
April 2024 to 31S March 2025 CP NO: N/A
RELEASE: Release Independent EXPIRY DATE: 21“ November 2023
CCN RAISED BY: Helen Venters RAISED DATE: 30" October 2023
SUBMISSION DATE: 31“ October 2023
EMERGENCY CHANGE PROCEDURE INVOKED: ¥ES/NO
EMERGENCY IMPLEMENTATION DATE:
ATTACHMENTS: YES / NO [If yes, Number of]: 1
FUJITSU SERVICES DATE I POST OFFICE LTD DATE 3711/2023 T 15:49 cur
3/11/2023 I 7APRROVAL
sarah Koniarskit.
jpaniel walton
GRO
Fujitsu Delivery Executive Senior Assistant Company Secretar
SUMMARY and REASON FOR CHANGE:
Post Office Limited (“Post Office”) has requested that Fujitsu Services Limited (“Fujitsu Services”) extend
delivery of the Data Centre Operations Service and Central Network Service under the Agreement from Ist
April 2024 for a further term of one year to 31°" March 2025.
DETAILS OF CHANGE:
1 OVERVIEW
Post Office has now requested a further extension of the Data Centre Operations Service and Central
Network Service (Terminating Services). Fujitsu Services is willing to agree to an extension to the Data
Centre Operations Service and Central Network Service for a period of an additional one year subject to
certain conditions set out in this CCN1749.
1.2 This CCN1749 will be entered into by the parties to extend the Data Centre Operations Service and
Central Network Service to 31st March 2025 if the agreed Refresh Programme 4 has been contractually
agreed between the Parties by no later than 3rd November 2023 and prior to signature of this CCN1749
which must take place by no later than 3rd November 2023. Additionally, Post Office will develop a
data audit solution within the Post Office Cloud to store transaction data to replace the existing data
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audit solution within the Data Centres which will avoid the need for Fujitsu Services to carry out
refresh activities in the Data Centre in this respect. The Parties also agree that the content scanner
Equipment will become end of service life in October 2024 and will therefore shortly need refreshing.
The Parties shall therefore agree, prior to 31 October 2024, a project to refresh this Equipment through
the Change Control Procedure.
1.3 The provision of HNG-X Test Infrastructure (the SV&I, INT and CIT rigs), as described in CCN1731
‘Operation of the HNG-X Test Infrastructure from Ist April 2023 to 31st March 2024’ is not extended
by this CCN1749 however the Parties hereby agree to further extend such services to be coterminous
with the Data Centre Operations Service and Central Network Service via agreement of a CCN through
the Change Control Procedure.
2. CHARGES
Charges for Egenera PAN Manager and Oracle M4000 extended support shall not be included in the
Operational Fixed Charges for the Data Centre Operations Service during the period extended into by
CCNI1732 and this CCN1749. Egenera PAN Manager extended support shall be managed through
CW00682 and Oracle M4000 extended support for the period Ist April 2024 to 31st March 2025 shall be
managed separately through the Change Control Procedure where extended support from the vendor is
available.
The Charges presented under this CCN1749 shall be subject to indexation from 1* April 2024 onwards.
2.1 Revised Schedule D1
The revised Annex B to Schedule D1 is set out in Annex A to this CCN and sets out details of the addition
of the Operational Charges for the Data Centre Operations and Central Network Services through to 31"
March 2025.
3. GENERAL
Terms used in this CCN which are not defined in this CCN1749 shall have the meaning given in the
Agreement.
In the event of a conflict between these paragraphs I to 3 of this CCN and the revisions to the wording of
the Agreement contained below, the revisions to the wording of the Agreement below shall take
precedence.
Drafting in this CCN1749 is aligned to baseline version 14 of the Agreement as amended by the CCNs
which have been executed subsequently.
PROPOSED REVISION TO WORDING OF THE AGREEMENT (including Schedule reference)
CLAUSES:
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Recitals:
Add a new Recital (k) as follows:
“(k) On 3™ November2023 the Parties signed CCN1749 which further extended the expiration date for
the Terminating Services (Data Centre Operations Service and Central Network Service) one year to
expire on 31st March 2025 subject to the terms contained in the Codified Agreement.”
Main Body of the Clauses:
Amend Clause 10.15 as follows:
“Where a degradation of the Operational Services arises out of an end of service life issue on the hardware
or software which has been identified to Post Office in the EOSL Roadmap and which Post Office has
chosen not to replace or is part of the Refresh Programme 3 or Refresh Programme 4 but has not yet been
refreshed, Fujitsu Services shall have no liability for such degradation in the Operational Services
including if such issue arises as a result of, to the extent that it relates to limitations in the standard
support provided by the hardware or software vendor or if such issue arises as a result of the
unavailability of working spare parts required to be replaced in the Infrastructure. Additionally, where a
degradation of the Operational Services arises during the implementation of any of the projects within
either Refresh Programme 3 or Refresh Programme 4 to replace end of service life hardware or software.
Fujitsu Services shall have no liability for such degradation in the Operational Services.”
Add a new Clause 10.18 as follows:
“The parties agree that Post Office will develop an alternative data audit solution to store the operational
audit trail as recorded by the Audit Support Facility, to replace the current audit solution in the Data
Centres. This avoids the need to refresh the Equipment currently used for this purpose in the Data
Centres. Post Office shall carry out such work as is necessary to develop an alternative data audit solution
ina timely way, and to continue to progress that work as would be expected by a professional and
experienced organisation carrying out such development, and as_result of this Fujitsu Services shall have
no responsibility for the storage of audit support facility data after 28th February 2025 unless otherwise
reasonably agreed to extend for a period of a maximum of six months by the Parties, due to delays outside
the control of the Parties.”
Add a new Clause 10.19 as follows:
“The Parties acknowledge that the content scanner Equipment used to deliver the Operational Services
becomes end of service life on or before 31% October 2024. A project to refresh such Equipment (including
the associated Charges for this) shall therefore be agreed through the Change Control Procedure.”
Amend Clause 46.5 as follows:
“The Terminating Services shall cease on 31st March 20254.
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Amend Clause 46.6 as follows:
In preparation for the cessation of the Terminating Services on 31‘ March 20254, from 1* April 20243,
the Parties shall commence Termination Assistance Service which shall include such obligations on the
Post Office as are necessary to ensure that Post Office is able to provide the Terminating Services itself on
and from 1 April 2025 and the Termination Assistance Service shall cease on 31 March 20254, any
further details of which shall be agreed through the Change Control Procedure. For the avoidance of
doubt, dheHelee Det ee bette teat tae Leste iees the Belfast Data
Centre Facilities shall continue to be provided until 31“ March 2025 unless terminated otherwise in
accordance with Clause 47.11.2(f).
SCHEDULE 1 - INTERPRETATION
Add the following definition:
“Refresh Programme 4” means the projects to replace all the
following HNG-X System components
where they are EOSL:
Oracle Refresh - Design, Build and
Commission Hardware (CWO0790b)
Remove oldest legacy operating systems and
associated tooling Phase I (Change Note 2
to CWO0692a)
SCHEDULE D1 — CHARGES:
Annex B to Schedule D1:
Annex B of Schedule D1 shall be replaced by the spreadsheet included in Annex A to this CCN.
Annex E to Schedule D1:
The following rows shall be added to the table in Annex E:
Number I Row Changed in Annex B I Value (£) of Change I Effective Date
of CCN. I (Description) of Change
CCN1749 I Data Centre Operation Service — £781,817.50 per I 1* April 2024
Fixed Charge month for year
ending 2025
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CCN1749 I Data Centre Operation Service — £24,937.87 per I 1* April 2024
Fixed Charge (HNG-A Gaps month for year
Counter Position Supporting ending 2025
Infrastructure)
CCN1749 I Data Centre Operation Service — £25,093.91 per I 1% April 2024
Fixed Charge (SYSMAN3) month for year
ending 2025
CCN1749 I Data Centre Operation Service — £12,837.41 per I 1* April 2024
Fixed Charge (Residual Release 17 I month for year
Components) ending 2025
CCN1749 I Central Network Service — Fixed £247,954.71 per I 1* April 2024
Charge month for year
ending 2025
CCN1749 I Systems Management Service — £4,149.88 per month I 1% April 2024
Fixed Charge for year ending 2025
CCN1749 I Third Line Software Support -£89,637.49 per I 1 April 2024
Service — Fixed Charge month for year
ending 2025
CCN1749 I Management Information Service — I £2,074.92 per month I I“ April 2024
Fixed Charge for year ending 2025
CCN1749 I Security Management Service ~ £50,486.31 per I 1% April 2024
Fixed Charge month for year
ending 2025
CCN1749 I Security Management Service — £3.00 per month for I 1% April 2024
Unit Charge per Branch year ending 2025
CCN1749 I Trinity 1 Credit — Fixed Charge -£327,832.29 per I 1% April 2024
month for year
ending 2025
Revision of Wording in Service Description CCDs
CCD SVM/SDM/SD/0003 — Data Centre Operations Service: Service Description
Amend Paragraph 1.12 as follows:
Purther-te-CCN17404The HNG-A Gaps Counter Position supporting infrastructure, SYSMAN3 and
Residual Release 17 Components and Infrastructure shall be operated to 31st March 20245.
Amend Paragraph 1.13 as follows;
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CWOs, if available from Oracle, until 31 March 20245.”
rolling period) within paragraph 2.3.5.2, as follows;
“1.13 From Ist April 20234 the Data Centre Operations Service shall not include Egenera PAN
Manager and-Oracle M4000 support. This shall be provided under a separate CWO (Egenera PAN.
Managerand Oracle M4000 Extended Support beyond 31st March 20234) and any subsequent
A new column representing the SLTs for the years into which the Data Centre Operations Service is
extended by this CCN1749 is added to Table 1, Central Systems Availability (Measured over a 5 year
“Table 5: Central Systems Availability (Measured over a 5 year rolling period)
Database AND Other Services (ETU,
DVLA, PAF, APOP) are unavailable
to > 10% of Branches ~ Per SLT
Calendar Year
Description SLT SLT SLT
until 31 1 April 2023 1“ Ap 024
March 2023 I to 31‘ March to 31“ March
2024 2025
Outages in Post Office Core Hours <=3 Core I <=4 Core Hrs <=4 Core Hrs
where the Central Network; and Hrs
Sales Database is unavailable to >
10% of Branches - Per SLT Calendar
Year
Outages in Post Office Core Hours <=14Core I <=15 Core Hrs I <=15 Core Hrs
where the Central Network, Sales Hrs
N.B. In accordance with Clause 10.15, any unavailability that is caused by an end of service life
ue on the hardware or software that has not yet been replaced will not be included in the above
availability measures.”
N/A
COMMERCIAL TERMS or CHARGES APPLICABLE IN RESPECT OF THIS CCN (if any):
NEW CCDs and/or CRDs: N/A
Reference I Title Approved Version
& Date
AMENDED CCDs and/or CRDs:
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Reference I Title Previous Approved
Version & I Version & Date
Date
SVM/SDM/ I Data Centre Operations Service: Service v8.0 v9.0
SD/0003 Description 07-Jul-2023 2 months after CCN
approval
Policies and Standards: N/A
Service Levels (including any Service Level relief required): N/A
P.O. Ltd Responsibilities: N/A.
Other: N/A
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Annex A - Revised Annex B to Schedule D1
Attachment 1 to
CCN1749.xIsx
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