FUJ00239626
FUJ00239626
Fo)
FUJITSU
shaping tomorrow with you
Mediation Scheme
Status — 26/03/2014
FUJ00239626
FUJ00239626
Summary FUJITSU
™ Good progress on data retrieval requests to support Post
Office in providing case responses to Second Sight
™ Project remains on track for completion 12" May
=™ Teams collaborating well, positive feedback from Post Office
sponsor, Andy Holt
= Second Sight report due 26"" March now delayed, no date
available yet for when this will be issued
™ Team on standby to respond as required
FUJ00239626
FUJ00239626
Overall Status FUJITSU
™ 147 cases are registered on the Master Tracking Spreadsheet
@ Weekly review meeting on Tuesday’s are being used to discuss RED and
Amber Cases (red denotes priority)
m= Short update meetings are arranged once or twice a week to deal with
outstanding queries
= Out of 147 cases on the master spreadsheet:
™ 104 Responses sent
m5 Red Status, requests in progress
w2 Amber
m1 Green
™ 43 Cases have not yet been prioritised
FUJ00239626
FUJ00239626
Ee)
FUJITSU
ARQ level to date
m 477 ARQ requests have been raised by Post Office
m™ Fujitsu have dealt with 417 ARQ requests and sent back to
Post Office.
m There are 60 ARQ requests still outstanding or partially
received . (RED , Amber and Green Status Cases )
4 *FUJITSU EYES ONLY