FUJ00243233
FUJ00243233
Message
From: Walton, Daniel I
Sent: 21/06/2024 08:41
To: Simon Oldnall
cc:
Rajivsinh
Subject:
Simon,
I refer to our recent correspondence on the issue of ARQs.
We introduced the updated ARQ form to clarify the intended use of ARQs requested by Post Office. FSL does not accept
that the introduction of this amended form has caused delay to redress activities. Since it was introduced, the Post Office
has requested over 60 ARQs to support redress activities and these have been processed by FSL in the usual way. As you
have now clarified that the ARQs referred to in your email below are intended to be used to support postmaster redress,
I will instruct the team to process those received on the previous version of the form and they will not be subject to
additional charges.
With regards to the provision of a credit for charges the Post Office has incurred in obtaining information used to support
redress, based on the confirmations contained in your letter of 10 June 2024, I will arrange for a credit to be raised which
reverses the charges for the 10 identified CWOs.
Kind regards,
Dan
Dan Walton
Head of Post Office Account
Fujitsu
Lovelace Road, Bracknell. RG128SN
United Kingdom
Web: https://www.fujitsu.com/uk/
Advance Notice of Unavailability
uvance
Moving forward for a
sustainable world
From: Simon Oldnall: GRO
To: Walton, Daniel I
FUJ00243233
FUJ00243233
Neeraj Mittr: { _
Subject: RQ BULK REQUEST - Tuesday 18/06/24
Importance: High
Post Office Limited - Document Classification: INTERNAL
Dan
Further to my earlier emails on this topic, we are now accumulating a backlog of requests, potentially delaying
Postmaster redress.
Can you confirm that FJ will process these requests without further delay please?
Thanks
Simon
Simon Oldnall
Branch Technology Director
Branch Technology
100 Wood Street
London, EC2V 7ER
postoffice.co.uk
From: RemediationTeam! GRO 4
Sent: Wednesday, 2 19, 2024 9:23 AM
To: Simon Oldnall GRO } Christopher Elliot GRO
GRO
As you can see below, we again sent our ARQ requests through to Fujitsu using the older process of master tracker and
summary table. Again, Sreydy Khun returned our request this morning, refusing to complete the request without us
completing the Updated ARQ Form attached.
Could you please advise next steps from us, as we have 10 ARQ requests outstanding now, as per the table below.
Outstanding Requests HSS3065 — HSS3069 Requested 17/06
FUJ00243233
FUJ00243233
New Requests HSS3070 — HSS3074 [Today 18/06
Kind Regards,
Tracey
Tracey Cutts
Remediation Team &
Data Production Support
Post Office Ltd
Confidential Information: This e-mail message is for the sole use of the intended recipient (s)
and may contain confidential and privileged information. Any unauthorised review, use, disclosure
or distribution is prohibited. If you are not the intended recipient, please contact me by reply e-mail
and destroy all copies of the original message
From: CSPOA.Security:
Sent: Wednesday, June
To: RemediationTeam
tewart Barclay [ racey J
Subject: RE: RQ BULK REQUEST - Tuesday 18/06/24
Caution: This email has been sent by an external contact. Please take care when clicking links or opening
attachments. When in doubt, please use the "Report Phishing" button.
Good morning Kopiga,
Thank you for your recent request. Unfortunately, as it is not on the latest template, we are unable to process it. Please
resubmit your request using the attached template.
Kind Regards,
Sreydy Khun
Security Analyst
Post Office Account
Fujitsu
Lovela
Email:
From: RemediationTeam
Sent: Tuesday, June 18, 2024 4:45 PM
To: CSPOA Security: } Khun, Sreydy
i, tewart Barclay
Tracey J Cutts
Subject: RQ BULK REQUEST - Tuesday 18/06/24
Good Afternoon,
FUJ00243233
FUJ00243233
Please find attached an updated ARQ request tracker with a brief summary of all previous and new request(s) since our
last ARQ Requests.
This is replacing the ARQ Request Form which you advised us to start completing in April, as I have been instructed to
return to our previous, more efficient method with immediate effect. The instruction I received came direct from those
within Post Office, responsible for the relationship between Post Office and Fujitsu with regard to ARQ bulk requests
submitted from the Remediation Unit.
Outstanding Requests HSS3065 — HSS3069 Requested 17/06
New Requests HSS3070 — HSS3074 [Today 18/06
Many Thanks
K.Brahatheeson
Kopiga Brahatheesan
Remediation Admin Support Team
Remediation Unit
Confidential Information: This e-mail message is for the sole use of the intended recipient (s) and may contain confidential and privileged
information.
Any unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact me by reply e-mail and
destroy all copies of the original message.
JE OBO SIS IIE IOE IOS IDE IORI IO IORI IOI OBE IOBEI IORI SEE IO IOI
This email and any attachments are confidential and intended for the addressee only. If you are not the named
recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have
received this in error, please contact the sender by reply email and then delete this email from your system. Any views
or opinions expressed within this email are solely those of the sender, unless otherwise specifically stated.
POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: 100 Wood Street, London, EC2V
TER.
FEISS ISI SSIE SSCS SISOS SEE OSEESISCOOEEOISE SSCS IGE aE
Post Office Limited is committed to protecting your privacy. Information about how we do this can be found on our
website at www.postoffice.co.uk/privacy
Unless otherwise stated, this email has been sent from Fujitsu Services Limited (registered in England No
96056); Fujitsu EMEA PLC (registered in England No 2216100) both with registered offices at: Lovelace Road,
Bracknell, Berkshire RG12 8SN; PFU (EMEA) Limited, (registered in England No 1578652) registered offices
FUJ00243233
FUJ00243233
at: Belmont, Belmont Road, Uxbridge, England, UB8 1HE and Fujitsu Research of Europe Ltd (registered in
England No. 4153469) 4th Floor, Building 3, Hyde Park Hayes, 11 Millington Road, Hayes, UB3 4AZ.
This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-
free.
FICO OIC I IOI I IK I CHOI I 2% 21 2% 21 2k 31 28 2k Fe 24 2k 2 22k Fe 2k ak 2k 2k fe 2k fe 2k fe 2k 2 2k 2k ek ae 2k fe ake 2k fe 2k ak ake ak aie ak ae ake
This email and any attachments are confidential and intended for the addressee only. If you are not the named
recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you
have received this in error, please contact the sender by reply email and then delete this email from your system.
Any views or opinions expressed within this email are solely those of the sender, unless otherwise specifically
stated.
POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: 100 Wood Street,
London, EC2V 7ER.
2 RRR 22 RR FC 2 Re eR RF 2 2 ER CR RE Fe Fe 2 Rk I RR CHC Fe 2 RC 2 IE ai ake
Post Office Limited is committed to protecting your privacy. Information about how we do this can be found on
our website at www.postoffice.co.uk/privacy