FUJ00243285 - Ethisphere - Fujitsu UK & Ireland Leadership Workshop

Evidence on official site

ETHISPHERE

‘GOOD. SMART. BUSINESS. PROFIT:

Fujitsu
UK & Ireland
Leadership
Workshop

28-29 November 20

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Workshop Agenda & Materials

28 November Morning

9:00 - 9:25 Welcome

9:25 - 9:50 Setting the stage for understanding ethical CUItULE........eesssseccsssecsseeecsnseessseeesseceseeessneesneeee 2
9:50 - 10:30 Key learnings from FSL culture researchn.......ccssssssssssssecssessecesecssecnseessecsesaneesseesusesneesseessees 9
10:30 - 10:40 BREAK

10:40 - 11:20 Project Holly overview and debrief

11:20 - 12:15 Stakeholder impacts mindset.
12:15 - 1:00 LUNCH

28 November Afternoon

1:00 - 2:00 Project Holly Case Study Lo. ceessessssssssssnsssssesssssnecsnsesusssnecsnecssecsnecssseasecnessneeeneeaneennees handout
2:00 - 2:10 BREAK
2:10 - 3:00 Project Holly Case Study 2.......sessssssssssssssseecsssescsnscecsnecesusccsssesesssecsnecessnsecssnecesueceaseeeseed handout

3:00 - 3:10 BREAK
3:10 - 4:00 Project Holly Case Study 3...0....cctecsssssesssssssessssssessssssuesssssneessssessssssesssssseesessnee Andou
4:00 - 4:10 Day one recap and preview of day two

29 November Morning

9:00 - 9:20 Welcome and day one reflection

9:20 - 9:50 Walking the Fujitsu Way........cssssssscssssessesssseessesssseesssssssessssssseecsssssueessssuneessssssueesesssnueeessssseeee 26
9:50- 10:50 Fujitsu Training and Communications Plan......sssscssssessseecssseeessesecsnecesueeeseessaeeessneeesneeees 31
10:50 - 11:00 BREAK

11:00 - 11:30 Post-workshop actions........sssccsssesssescsseessseecsnsesssnsecsusessnueecsusessnueessnsessaneeesuessnneessnsessnnses 32
11:30 - 11:50 Workshop wrap-up
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Setting the Stage for Understanding Culture

NOTES:

Power of informal systems on behaviour.

INFORMAL SYSTEMS are stronger influencers
than FORMAL SYSTEMS when it comes to
encouraging conduct and developing culture. ?
‘Tone from the Top.
Decision derailers such as PRESSURE, FEAR, scbee
ASPIRATION, o perceived FAIRNESS can
lead a person to choose an action that is
misaligned with their espoused belief in
doing the right thing. Many ethics and
compliance programmes do not include
measures to combat these decision
derailers.

Ethical Propensities - The Human Factor

. -20% of ouale have ney
«10% tae s tal ener ore
20x ave ein ener” wood Ohl "cthatoe ah

Mannie et tance!

o20

ie) (UP

“The majority of people (around 70%) ar influenced by environment, norms, emotions, and other
lite cecumstances

Reality of Speaking Up

9 feel
Employees often fe

‘ in the
willing to report their hand, but in

5 Q O ‘moment fail to do so
%

actually report

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Impressions Govern Actions, Especially Around Retaliation Fears

Is the non-retaliation —_I reported the misconduct
policy enforced? I observed

Yes 73%
No 34%

How People Report - They Choose People. Are Yours Ready?

Hotline A
we £2 2
ver QRALLL

erSPHERE

Creating Psychological Safety

A psychologically safe environment is conducive to taking interpersonal risks or
engaging in acts of vulnerability

9

%, Giving and receiving feeioa
R, Giving and receiving feedback

Bo,

a king for ete

Adritting when a mistake war made

Questioning assumptions

NOTES:
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NOTES:

4 Stages of
Psychological Safety
( . a

cnvsenene

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Introduction to Psychological Safety

What is psychological safety?

In a culture built on psychological safety,
there is a shared belief that the environment
is conducive to taking interpersonal risks or
engaging in acts of vulnerability such as:

{e) 2 Giving and receiving feedback

iam)

Admitting when a mistake was made

Questioning assumptions

Asking for help

/ ‘
aM 2
(2) Asking a question

A healthy culture, a psychologically safe culture,
exists where these actions of everyday
interpersonal vulnerability are rewarded as
opposed to punished. It is a culture that has a
learning mindset and embodies the reality that
things will go wrong but we will catch them and
learn from them.

The costs are real when employees hold back
their full participation. Psychologically safe
environments illicit a performance response and
encourage people to take action. Unsafe
environments that place a focus on assigning
blame, excluding those who raise concerns, and
encourage concealing failures, provoke a fear
response, creating distraction and diminishing
performance.

An environment where it is safe to speak up can
drive innovation in addition to alerting an
organisation about problems or concerns. People
who may have solutions to problems, have ideas
for product improvements, have closest contact
with clients or are otherwise in a position to
offer insights or spot hazards, may choose to
remain quiet in environments in which speaking
up is a risky or dangerous activity, or in
environments where being silent is rewarded.

Every employee, but most importantly the direct manager, has an influence on an organisation's culture.
Culture can be created by design or by default. One way that managers can transform culture, is to model
and reward acts of vulnerability, which creates an environment where people feel comfortable speaking

up.
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4 Stages of Psychological Safety*

Challenging Ability to offer opposing perspectives
without retaliation or jeopardising
standing

Opportunity to make a meaningful
contribution; an appropriate balance of
autonomy and support e @

Learning Engage in learning without fear of
embarrassment or ridicule; freedom to
make mistakes and experiment

Inclusion

Feeling included and accepted and having’
a sense of connection and belonging

“Based on the work of Dr. Timothy Clark, Founder of LeaderFactor

&6

You can either lead the way or get in the way.

Dr. Timothy Clark

CEO and Founder of LeaderFactor 69
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NOTES:
Managers Matter

I Trustis Local: Meet Deskless Workers Where They Are

I Peart eos e987

PTHISPHERE

air

Opportunities to Reduce Risks and Forge Solutions

I 2024 to 2023:
Employees More Willing To Partner For Change, Rather Than Take it Public

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Gen Z More Willing to Go Public

1 in 2 Gen Z Willing to Go Public to Push for Change at Work

eae ee ee eon

Four Levers to Influence Culture

@ \ WHO YOU HIRE e ‘WHO YOU PRAISE
c
P\ + What des itlook ket hire to + D0 yourecosnize employees for
= 2 fitwith values? ashing questions?

+ How is hiring happening across Do you reward employees for
‘your organization? reaching goals without considering
how they reached them?

WHO YOU FIRE

eee
© Wat ave the consequences Np. WHO YOU PROMOTE
for misconduct? + Is this person a role mode!

CTHSPHERE

NOTES:
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FSL Culture Research Key Learnings

FSL Culture earch Key Learnings

ETHISPHERE

First, a Word on the Benchmark

re compared agair
dat 300 ethical cu
inclucles 165,646 respondents from 12 companies

of companies from

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Summary Favorability Scores

Thien AVAe an shoemt «Bnet
CTWSPHERE

70.9

Fujitsu
Overall Survey Score

86.4

Benchmark
‘Overall Survey Score

APHIC ANALYSIS

Are you a people leader? - Summary

Option Responses SES, Pillar. —Pillar2 Pilar 3a 4

PiarS Pilar Pilar 7a

ETWISPHERE

NOTES:

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Are Employees Reporting What They Observe?

anks ior Fu torr. Fujitsu 2023 Values and Ethics Research Bench
Se cea

ee
34 eat ry os SSRI = Bs
wae ~ aA
Sioiimecr ,, * ii» a
2s. te

~ aR

‘Forde Neural Untavocabie

ETWISPHERE = + Sa r nt Ye no a .

PILLAR 3: OBSERVINGAND REPORTINGM DUCT
People Are the Most Common Reporting Method
riicondstorunetin benaour? Please wot Ful 2023 Vales and Ethics
oi eee Responses 24 Total Respondents

My immediate manager 14 23.0%

Human Resources representative 1 18.0%

Other (please specify) 7 115%

‘My manager's manager 6 9.8%

Compliance representative 3 49%

Legal 1 16%

PTH SPHERE

NOTES:

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Perceptions of Non-Retaliation

Results for Ft sot Responses ‘Fit 2029.Vales and Ethics Research

210mg aera : EE =}
Eos: ah

1073

eines

Seo report emscandot or portiote lo

snivestntion ~ aa « B

3141- eevee Cama enforces its onc on
beanies

2 3: OBSERVING AND REPORTINGMISCO!

Benchmark
(Difference)

760 ais

+ LRN oes
oes :
s-etoey nin osh ae
oe

on-Fetaiation policy.

761

autora
ee

PUWSPHERE

PILLAR 5: ORGANIZATIONAL JUSTICE
Perceptions of Organisational Justice
Rests for Fults samen «Rem enicNa Rees Bessie

5.A- I eieve diiciptinary actions are
‘ken when individuals engage inI os
Unethical behaviour or misconduct at the

Company.

eo
ee
I

5.2- 1 believe the rules and associated
‘disciplinary actions for unethical

28 28 & 8

behaviour or misconduct are the same for 076 sg

sirens ASE o> th

5.9: iaheda conc sou wet es

Shovowcrmscona toctew'ne 1074 : :

—— ee
me Nd start

eTHISPHERE

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NOTES:

Perceptions of Managers as Ethical Leaders
Results tor Fujitsu of Response Fujitsu 2023 Values and Ethics Research Bench
timucsy nou cones = >
wencruanescontet stones 1 NO +
6.2 tam contort proce 9 oe SELENE =
Sorc, se
Seton o NRG}

63 Mineman crys coo EEAATAAAIRN o>
tose ty costco un ;
eens ie * LANA
oon
Se tn eee
erHiseMERE I =
PILLAR 6: GER PERCEPTIONS

Frequency of Communications Impacts Perception

Manager communication frequency correlates closely with favorable perceptions of across other areas.

of employees that know

‘% of employees that
% of employees that reported the unethical Henrie epson

" i . low where to find our beraviouror business =

‘My manager discusses ethics or Code of Conduct misconduct that they rks treaeeudon

compliance related issues/topics.” iar) served. (Pitiar 3) = rentenion

Frequently 19 %
Occasionally AZ% v

eTHISPHERE

50% 81%
41% 75%
38% 64%
27% 56%

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MANAGER PERCEPTIONS

Frequency of Communications Impacts Perception
Manager communication frequency correlates closely with favorable perceptions of across other areas.

Seo employees that Never Feel 5 of employees that believe

fresture to comgromine res that belewe Gee their senior UK
" . . Fujitsu's Code, poles aw, Gacginary acllons for and rela ieadersip
My manager discusses ethics or ‘rules or regulations in oder to ithicai bebaviowt oF feamacteethcatyat

compliance related issues/topics.” ieee paws ee ar miscndt ae the sam for

Frequenty 1 9% 66% 70%
Occasionally 43% ° 59% 65%
Rarely 25% > ~71% 41% 44%
Never 12% 65% 34% 30%

eTWISPHERE

In Your Own Words: Manager Consistency

eTHISPHERE

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NOTES:

In Your Own Words: More Transparency Is Desired

In Your Own Words: Details on Project Holly

ETMISPHERY

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GOOD. SMART. BUSINESS. PROFIT: Stakeholder Impact Map

_ Internal Stakeholders (IS) External Stakeholde:

Stakeholder Impact
Map and Matrix

Use the Stakeholder Impact Map and
Matrix to better understand the risks and
opportunities created by any project or
product across a range of stakeholders.

Es1

Is2 ES2

Complete the Stakeholder Impact Map by Activity
placing the project or activity at the centre
and then listing internal and external
stakeholders that will be impacted by or 1S3 eo ES3
have impacts on the project. Internal

stakeholders might include yourself/your

team, the broader company reputation, sales,

legal, customer service, finance, leadership,

or others. External stakeholders might 1s4
include the contractual customer, the end

user of a product, those that end users

interact with, or others.

/ Project

ES4

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ISPHERE

GOOD. SMART. BUSINESS. PROFIT.

Stakeholder Impact
Map and Matrix

Use the Stakeholder Impact Map and
Matrix to better understand the risk and
opportunities created by any project or
product across a range of stakeholders.

For each stakeholder on the impact map,
complete the Stakeholder Impact Matrix.
Think about the positive and negative
impacts of the product or project on each
stakeholder group and then identify actions
to take to amplify positive impacts and
mitigate negative impacts. Remember that
the greatest risk or opportunity may not be
with the stakeholder closest to the product
or project.

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Stakeholder Impact Matrix

Project Name:

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Example: Stakeholder Impact Map ETHISPHERE

Internal Stakeholders (IS) External Stakeholders (ES)

Hospital System

Myself/my team
Administration (buyer)

Sales / Marketing ®— Health providers / staff
(end users)
Tech for
Healthcare,
Customer Service Patients

Patient network (family, friends,

Legal / Company my
employers, etc.]

Reputation

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Stakeholder Impact Matrix

Project Name: Tech platform for healthcare / patient records system

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i y on ; Deadlines push other projects Document new/improved Handoff pieces of non-priority
My self/my team New skills/tech, meet. goals behind I processes for re-use projects to second dev team
: : oo Failure to bring in marketing early I Focus on MMP; provide clear. I Add Marketing Prod Lead to
Sales / Marketing ne Lo Lae allah will delay launch or compromise definitions/explanation on RACI diagram and invite to key
pped demai quality of sales tools features/benefits meetings -

Customer Service

Legal / Reputation

Hospital Admin (buyer)

Health providers (end users)

Patients

Patient network

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Breakout Exercise: Using the Stakeholder Map & Matrix

Select a project current underway or recently completed. As a group, complete the stakeholder

map and matrix for that project.

Project Name:_.

Project Description:

Identify Stakeholders

Internal Stakeholders (1S)

1S4
IS2
IS3
IS4

ISS

External Stakeholders (ES)

ES‘

ES2

ES3

ES 4

ESS.

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Identify Impacts, Amplifiers, & Mitigators

IS4

+ Impacts Amplifiers for +

- Impacts Mitigators for -

IS2

+ Impacts Amplifiers for +

- Impacts Mitigators for -

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Identify Impacts, Amplifiers, & Mitigators

IS3

+ Impacts Amplifiers for +

- Impacts Mitigators for -

IS4

+ Impacts Amplifiers for +

- Impacts Mitigators for -

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Identify Impacts, Amplifiers, & Mitigators

IS5

+ Impacts Amplifiers for +

- Impacts Mitigators for -

ES1

+ Impacts Amplifiers for +

~ Impacts Mitigators for -

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Identify Impacts, Amplifiers, & Mitigators

ES2

+ Impacts Amplifiers for +

- Impacts Mitigators for -

ES3

+ Impacts Amplifiers for +

~ Impacts Mitigators for -

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Identify Impacts, Amplifiers, & Mitigators

ES 4

+ Impacts Amplifiers for +

- Impacts Mitigators for -

ES

+ Impacts Amplifiers for +

~ Impacts Mitigators for -

25
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Walking the Fujitsu Way

From the ¢

In Your O

iwn Words: Leveraging the Fujitsu Way

ETHISPHERE

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FUJITSU
Walking the Fujitsu Way

Commitment Statement Exercise

Our Purpose
The purpose statement is a brief narrative that sets out our purpose and its background context, as well
as what value we create for customers and society, how we change and how we grow to achieve it.

Our purpose is to make the world more sustainable by building trust in society through
innovation.

Our purpose represents why all Fujitsu people in the world work together every day and drives every
action of every person at Fujitsu. This is the core of the Fujitsu Way.

Aspiration

Innovation

Valve to
society

Value tc
Our Purpose society.
Making the Buldng trust
werdiore nsosety
Setinable

Our Values

Code of Conduct

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Walking the Fujitsu Way

Our Values

In order to realise the purpose, “Our Values” indicate a critical cycle consisting of ‘Aspiration’, ‘Trust’, and
‘Empathy’.

Aspiration

v Set ambitious targets and act with agility.
v Embrace diversity and create original ideas.

v Stay curious and learn from failures and experiences.

SS.

i] v Deliver positive impact through human centric innovation.

Trust

v Honor promises and exceed expectations.
v Act with ethics, transparency and integrity.

v Work autonomously and unite for common goals.

>

v Contribute to a trusted society using technology.

Empathy

v Strive for customers’ success and their sustainable growth.

yy, v Listen to all people and act for the needs of our planet.
eH v Work together to solve global challenges.

v Generate shared value for our people, customers, partners, community and shareholders.

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Walking the Fujitsu Way
Our Code of Conduct

We will abide by our Code of Conduct. As a member of society, we must comply with the "Code
of Conduct".

@ @ @

We respect human We comply with all We act with fairness
rights. laws and regulations. in our business
dealings.

We protect and We maintain We do not use our
respect intellectual confidentiality. position in our
property. organization for
personal gain.

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Walking the Fujitsu Way

How I Walk the Fujitsu Way

Aspiration

Trust

Empathy

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Training and Communications Plan - Additional Research Results

NOTES:

PILLAR 1: AWARE 4€

Awareness of Standards and Values

_ ” agaist Pe
= aT

Ss i

=~ + ORRIN
SARE lk

so simatic uy

inion es

1: am aa we ar + TART a

sinew

“ a
ee

va

Foeele Nesta sUntwentie

erASPHERE

Ethics & Compliance Training Efficacy

. oe sre
iD mrmomcnce I, TE = Be
Fai eny lseren

a
22 canoes ing ng +: SE
ZINGER
Sra toc ~ [RE ANANSI +

Ppt ering = HSER Be
Comoe tps effectively expan ion *
—

Company’ business. om SUERTE

sFoveble “Neel sUetaale

CTHISPHERE:

ren

In Your Own Words: Awareness & Training

cvusenene 31

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Post-Workshop Actions

(—) Complete the Leadership Approachability Self-Assessment by end of January
2024.

Work with your Ethics and Values Action Group to support each other to take
L_J- responsibility for embedding learnings into local business plans and providing
feedback on actions taken to UKLT.

(—) Consider how you might use the Stakeholder Impact Map and Matrix or the
How I Walk the Fujitsu Way commitment statement workshop with your
teams.

—— Set your commitment statement and actions for you and your teams to take
after this workshop.

-—,_ Inline with the overall communications plan (shared via a link), meet with your
teams to discuss the agreed key messages, details of upcoming training and
learnings.

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Leadership Approachability Self-Assessment

How approachable are you and how do you model rewarded vulnerability? Assessing your approachability as a people
manager is an important step in improving your leadership skills. Take a few moments to reflect on the following:

How often do you talk about ethics and compliance related topics with your team?

Never I Once a year Ct] Once a quarter CI Once a month

How often do you hear phrases like, “I don’t know” or see people raising questions in meetings, communications, or
other interactions with your teams or colleagues?

C] Never I Rarely i Sometimes C] Often

Reflecting on a time when you witnessed the behaviour described in the prior question, what was your initial reaction?
Did you notice the reaction of others and if so, what did you see or hear?

How often have you shared stories with your team from your own experiences about making a mistake, being faced with
an ethical dilemma, or raising questions?

Never I Rarely {I Sometimes CI Often

Thinking about your team meetings, are there people who never contribute to the conversation? Are there others who
dominate the conversation? Why do you think that is?

How often do your employees or your colleagues come to you for your opinions, perspectives, and thoughts?

Never C] Rarely C] Sometimes Cl Often

How often do your employees come to you directly with concerns as opposed to you learning about concerns second-
hand? _
Never I Rarely {I Sometimes I Often

Imagine an employee comes to you with a concern. What is your initial reaction and response?

If an employee comes to you directly with a concern, do you feel empowered and supported to do something? Do you
know what to do with that information?

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Strategies for Improving Your Approachability

Being an approachable manager is crucial for creating a positive work environment where employees feel comfortable
coming to you with concerns. Remember that building trust and becoming more approachable takes time and
consistency. It may not come naturally, but it is a skill that can be practised and improved. Here are some strategies to

help you become more approachable:

Active Listening:

When an employee approaches you with a concern, give
them your full attention. Show that you are listening by
maintaining eye contact, nodding, and refraining from
interrupting. Ask clarifying questions to ensure you
understand their perspective.

Open Door Policy:

Communicate that your door is always open for
employees to come and talk. Make it clear that you are
accessible and willing to listen.

Be Empathetic:

Empathy is a crucial trait for approachable managers. Try
to understand and appreciate the emotions and feelings

behind the concerns your employees bring to you. Show
that you genuinely care about their well-being.

Body Language:

Pay attention to your body language. Maintain an open
posture, and use friendly facial expressions. Avoid
appearing rushed or preoccupied when talking to
employees.

Avoid Judgement:

Create a safe space for employees to express
themselves without fear of judgement. Avoid making
hasty judgements or criticisms when they bring up
concerns.

Timely Response: Address concerns in a timely manner.
Even if you cannot provide an immediate solution,
acknowledge their concern and let them know when you
will follow up with more information, next steps, or a
resolution.

Regular Discussions: Schedule regular one-on-one
meetings with your team members to discuss their
concerns, goals, and feedback.

Transparency:

Be honest and transparent in your communications. If
you cannot share certain information due to
confidentiality, explain why you can't and reassure them
that you'll share what you can.

Encourage Feedback:

Actively seek feedback from your employees on your
own performance as a manager. This shows that you
value their opinions and are open to improvement.

Provide Resources:

Offer resources and support to help employees address
their concerns. This could involve connecting them with
the right team members or providing access to training
or tools that may help.

Conflict Resolution Skills:

Develop strong conflict resolution skills. When conflicts
arise, mediate them fairly and impartially, ensuring that
both sides feel heard and understood.

Lead by Example:

Demonstrate the behaviour you expect from your team.
If you want them to communicate openly and
professionally, model these behaviours in your
interactions with them. Ask questions. Be able to say “I
don’t know”.

Recognise and Appreciate:

Acknowledge and appreciate employees when they do
bring concerns to your attention. This positive
reinforcement can encourage more open communication
in the future.

Training and Development:

Invest in your own leadership development, including
courses or workshops on communication and
interpersonal skills.

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Confidential and Legally Privileged

NOTES

FUJITSU-CONFIDENTIAL. © Fujitsu 2023
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Confidential and Legally Privileged

NOTES

FUJITSU-CONFIDENTIAL. © Fujitsu 2023
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Confidential and Legally Privileged

NOTES

FUJITSU-CONFIDENTIAL. © Fujitsu 2023
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Confidential and Legally Privileged

NOTES

FUJITSU-CONFIDENTIAL. © Fujitsu 2023