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Message
From: Daniel Walton (Fujitsu) } GRO H
Sent: 04/09/2024 11. °
To: Simon Oldnall }
Subject:
Hi Simon,
Further to the email chain below and other correspondence, I just wanted to check in with you in relation to the ongoing
requests that POL is making for ARQs.
’'m conscious that the proposed amendment to the ARQ form which explicitly confirmed the purpose was rejected by
POL, and given there have been a significant number of ARQ requests received and processed since reverting to the
previous iteration of the form as per your request, I would be grateful if you could confirm that all subsequent ARQ
requests received all continue to relate to postmaster redress.
Thanks,
Dan
From: Walton, Daniel
Sent: Friday, June
To: Simon Oldnal — -
Cc: Matthew Langley < >; Neeraj Mittra <.
Rathod ¢ _. rowel, Steven ¢,
Subject: RE: RQ BULK REQUEST - Tuesday 18/06/24
Hi Simon,
Regarding the 60+ number is referencing the requests that have received and processed on the new form since 20"
May. To be specific the actual number is 71.
The use of the POL spreadsheet stopped in March/April 2024, all requests (HSS or otherwise) since, have been received
and processed on the previous iteration of the ARQ form.
This change is not related to the recently amended ARQ form. The change was to ensure ARQs were received and
processed in a consistent manner.
If you can re-submit the 10 we have received via spreadsheet on the previous ARQ form, we will be able to process
them. I will also expedite this. For completeness we also received 1 ARQ on the previous form which we will now
process.
The above will enable all outstanding ARQs to be processed whilst discussions continue on the subject.
Thanks,
Dan
From: Simon Oldnall I
Sent: Friday, June 21, 2024 1
To: Walton, Daniel
Cc: Matthew Langley,
Subject: RE: RQ BULK REQUEST - Tuesday 18/06/24
; Neeraj Mittra < "GRO “4; Rajivsinh
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Post Office Limited - Document Classification: INTERNAL
Hi Dan
Can I clarify that this means that the bulk process (which I understand involves the use of a spreadsheet) will be
accepted and processed?
I am not clear where the 60 number comes from, but I am aware of the rejection of requests that I forwarded to you, I
assume all of these requests will now be processed too?
Many thanks
Simon
Simon Oldnall
Branch Technology Director
Branch Technology
100 Wood Street
London, EC2V 7ER
postoffice.co.uk
From: Daniel Walton (Fujitsu,
Sent: Friday, June 21, 2024 9:42 AM
To: Simon Oldnall <
Cc: Matthew Langley
Rathod
Subject: RE: RQ BULK REQUEST - Tuesday 18/06/24
2 Rajivsinh
Post Office Limited - Document Classification: INTERNAL
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attachments. When in doubt, please use the "Report Phishing" button.
Simon,
I refer to our recent correspondence on the issue of ARQs.
We introduced the updated ARQ form to clarify the intended use of ARQs requested by Post Office. FSL does not accept
that the introduction of this amended form has caused delay to redress activities. Since it was introduced, the Post Office
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has requested over 60 ARQs to support redress activities and these have been processed by FSL in the usual way. As you
have now clarified that the ARQs referred to in your email below are intended to be used to support postmaster redress,
I will instruct the team to process those received on the previous version of the form and they will not be subject to
additional charges.
With regards to the provision of a credit for charges the Post Office has incurred in obtaining information used to support
redress, based on the confirmations contained in your letter of 10 June 2024, I will arrange for a credit to be raised which
reverses the charges for the 10 identified CWOs.
Kind regards,
Dan
Dan Walton
Head of Post Office Account
Fujitsu
Lovelace Road, Bracknell. RG128SN
United Kingdom
Web: https://www.fujitsu.com/uk/
Advance Notice of Unavailability
Fujitsu
uvance
Moving forward for a
sustainable world
From: Simon Oldnall <.
To: Walton, Daniel
Cc: Matthew. Langley ¢
Rathod ¢ GRO i
Subject: RE: RQ BULK REQUEST - Tuesday 18/06/24
Importance: High
Neeraj Mittra GRO I Rajivsinh
Post Office Limited - Document Classification: INTERNAL
Dan
Further to my earlier emails on this topic, we are now accumulating a backlog of requests, potentially delaying
Postmaster redress.
Can you confirm that FJ will process these requests without further delay please?
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Thanks
Simon
Simon Oldnall
Branch Technology Director
Branch Technology
100 Wood Street
London, EC2V 7ER
postoffice.co.uk
From: RemediationTeam <_
Sent: Wednesday, June 19, 2024 9:23 AM
To: Simon Oldnall istopher Elliot <
Cc: Matthew Langley <
Barclay
Subject: FW: RQ BULK REQUEST - Tuesday 18/06/24
Hi All,
As you can see below, we again sent our ARQ requests through to Fujitsu using the older process of master tracker and
summary table. Again, Sreydy Khun returned our request this morning, refusing to complete the request without us
completing the Updated ARQ Form attached.
Could you please advise next steps from us, as we have 10 ARQ requests outstanding now, as per the table below.
Outstanding Requests HSS3065 — HSS3069 Requested 17/06
New Requests. HSS3070 — HSS3074 [Today 18/06
Kind Regards,
Tracey
Tracey Cutts
Remediation Team &
Data Production Support
Post Office Ltd
Confidential Information: This e-mail message is for the sole use of the intended recipient (s)
and may contain confidential and privileged information. Any unauthorised review, use, disclosure
or distribution is prohibited. If you are not the intended recipient, please contact me by reply e-mail
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From: CSPOA.Security,
Sent: Wednesday, June 19,
To: RemediationTeam <
Ce: Farz
Cutts ¢ GRO Ss
Subject: RE: RQ BULK REQUEST - Tuesday 18/06/24
Stewart Barclay <
Tracey J
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attachments. When in doubt, please use the "Report Phishing" button.
Good morning Kopiga,
Thank you for your recent request. Unfortunately, as it is not on the latest template, we are unable to process it. Please
resubmit your request using the attached template.
Kind Regards,
Sreydy Khun
Security Analyst
Post Office Account
Fujitsu
Lovelac
Email:
From: RemediationTeam
Sent: Tuesday, June 18, 2024 4:45 PM
SPOA Security
Khun, Sreydy; z =
tewart Barclay < _ GRO }; Tracey J Cutts
Subject: RQ BULK REQUEST - Tuesday 18/06/24
Good Afternoon,
Please find attached an updated ARQ request tracker with a brief summary of all previous and new request(s) since our
last ARQ Requests.
This is replacing the ARQ Request Form which you advised us to start completing in April, as I have been instructed to
return to our previous, more efficient method with immediate effect. The instruction I received came direct from those
within Post Office, responsible for the relationship between Post Office and Fujitsu with regard to ARQ bulk requests
submitted from the Remediation Unit.
Outstanding Requests HSS3065 — HSS3069 Requested 17/06
New Requests. HSS3070 — HSS3074 Today 18/06
Many Thanks
K.Brahatheesow
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Kopiga Brahatheesan
Remediation Admin Support Team
Remediation Unit
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information.
Any unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact me by reply e-mail and
destroy all copies of the original message.
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POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: 100 Wood Street,
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London, EC2V 7ER.
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Post Office Limited is committed to protecting your privacy. Information about how we do this can be found on
our website at www.postoffice.co.uk/privacy
Unless otherwise stated, this email has been sent from Fujitsu Services Limited (registered in England No
96056); Fujitsu EMEA PLC (registered in England No 2216100) both with registered offices at: Lovelace Road,
Bracknell, Berkshire RG12 8SN; PFU (EMEA) Limited, (registered in England No 1578652) registered offices
at: Belmont, Belmont Road, Uxbridge, England, UB8 1HE and Fujitsu Research of Europe Ltd (registered in
England No. 4153469) 4th Floor, Building 3, Hyde Park Hayes, 11 Millington Road, Hayes, UB3 4AZ.
This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-
free.
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recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you
have received this in error, please contact the sender by reply email and then delete this email from your system.
Any views or opinions expressed within this email are solely those of the sender, unless otherwise specifically
stated.
POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: 100 Wood Street,
London, EC2V 7ER.
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Post Office Limited is committed to protecting your privacy. Information about how we do this can be found on
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