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HOUSE OF COMMONS
James Arbuthnot MP LONDON SWIA 0AA
House of Commons
London
SW1A OBA
Our Ref: $8/01140517
Your Ref:
09 September 2014
Dear James
Re: Ms Ghazala Chishty, GRO
I have been contacted by my above named constituent regarding the loss of
business she suffered due to Horizon software.
Ms Chishty used to run Bournbrook Post Office, 515 Bristol Road, Selly Oak, 829
6AU. My constituent spent £60,000 refurbishing the Post office around the time
the Horizon software was introduced. I understand that there was a defect in the
software which caused irreversible accounting errors leaving post office staff out
of pocket. My constituent has told me that in 2001, she was accused of fraud
because of an alleged discrepancy of £70,000, after investigation Ms Chishty was
forced to pay £12,000 and the case was then dismissed. Ms Chishty was not
aware of the review and mediation scheme and has told me that if she had
known, she would have raised her case due to the significant financial loss she
has suffered and the impact this has had on her health.
I understand that you fed the Initial Case Review and Mediation scheme which
closed in November 2043. Taking into account the points my constituent has
raised I would be grateful if you could consider reviewing Ms Chishty’s case. I
would also appreciate any advice you could offer my constituent.
ui require any further information please contact my office o
I look forward to hearing from you.
Yours sincerely
Member of Parliament for Birmingham Selly Oak
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